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JOB PURPOSE

We are looking for a maternity cover for our Trust & Foundations Manager role. Passionate about Trust Fundraising at a high level and about UNHCR’s work, this role is involved in the cultivation and stewardship of some our biggest and most established trust and foundation donors.

You will join our small but talented Philanthropy Team supporting on identifying and bringing on board new and prospective trust and foundation supporters, and securing repeat income from key relationships.

You will work closely with the Head of Philanthropy, CEO, trustees and international colleagues to steward and cultivate donor relationships. An experienced fundraiser, you will provide strategic insight into how we grow and improve our programme. 

You will be confident in navigating complex environments with multiple stakeholders and in negotiating internally as well as externally. You will enjoy developing strong relationships, have excellent communication and problem-solving skills and will be adept at managing prospect pipelines and crafting compelling donor communications.

This role is also responsible for managing the Senior Trusts and Foundations Officer and will provide support, mentorship and coaching to help the development of this role.

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many different ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

ROLE RESPONSIBLITIES

• Manage the Senior Officer working on trusts and foundations. 
• Work as part of the Philanthropy Team to develop new opportunities with trusts and foundation donors in line with UK for UNHCR’s fundraising strategy, achieving six figure income targets.
• Support the development and management of a robust prospect pipeline and a calendar of opportunities for grant submissions, engagement, cultivation and stewardship of donors.
• Work with the wider international organisation to identify the most appropriate funding propositions for donors.
• Craft compelling propositions and proposals for trusts and foundation donors and ensure quality and timely reporting on donations made.
• Establish a strategic and tactical response to selected prospects and existing trust and foundation donors in the event of humanitarian emergencies.
• Work independently and with the prospect researcher to gather up-to-date and accurate information on existing and prospective donors.
• Maintain accurate records on Salesforce, for income recording and earmarking.
• Work with the wider team to deliver bespoke trust and foundation activities including virtual and in-person events.
• Help to position and raise awareness of UK for UNHCR’s role among peers, donors and other audiences by participating in sector networks and representing UK for UNHCR at events, as appropriate.
• Work within UK for UNHCR’s due diligence policy and data protection policies and processes.
• Support the Philanthropy team in other activities, as requested. 

PERSONAL ATTRIBUTES AND EXPERIENCE 

Essential Experience

• Experience of working in an income generating capacity within an NGO, INGO or fundraising organisation to identify, approach, secure and steward trusts & foundation gifts at the five, six and seven figure gift level.
• Experience of developing donor care plans and delivering bespoke proposals and communications to generate income.
• Experience of managing a prospect pipeline.
• Experience working on complex proposals involving multiple stakeholders.

Essential Skills/Knowledge  

• Confident communicator with the ability to effectively influence internal and external stakeholders.
• Ability to analyse reports and communicate complex themes and subjects in an accessible and compelling manner in writing and verbally.
• Ability to act proactively to identify new prospects and fundraising opportunities.
• Ability to negotiate internally and externally, delivering mutually beneficial outcomes.
• Ability to juggle and prioritise multiple tasks and meet deadlines within a collaborative team environment.
• Good attention to detail, ability to proof-read.
• Able to demonstrate flexibility, with a willingness to respond quickly, particularly at times of humanitarian crisis.
• Excellent stakeholder and relationship management skills.
• Proficient in using Word, Excel and PowerPoint.
• Working knowledge of fundraising databases.

 Desirable Skills/Experience 

• Experience of line management.
• Experience using Salesforce.

WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing

• 28 days’ leave per annum plus bank holidays.
• Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
• Access to 100s of perks with discounts on everyday purchases.
• Office wellness perks.
• Discount on gym memberships. 
• Hybrid and Flexible Working.
• Staff socials.

Financial

• Pension scheme with an employer contribution of 8%.
• Non-contributory group life assurance scheme
• Non-contributory Income protection scheme.
• One-off contribution towards homeworking set up.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Enhanced sick pay scheme. 

Development  

• Comprehensive training and continuing development opportunities.
• Individual training budget. 

HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight, Monday 20th January 2025.

First-stage interviews: Week commencing Monday 20th January 2025.

Second-stage interviews: TBC

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal. We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Are you able to challenge others on their behalf? Do you want to make a difference to their lives? 

Our service provides independent mental health advocacy to patients within locked secure hospitals and community-based settings where we ensure that patients who are admitted are given a voice to make sure their rights are upheld.

We provide advocacy support for patients with mental health issues and learning disabilities at times when it is important for their wishes and opinions to be heard and their feelings expressed, for instance, representing them during discharge meetings, ward rounds and at multi-disciplinary team meetings.

The primary users of our services are vulnerable adults however some settings do include working with children and young people.

We are looking to recruit a Self-Employed Independent Mental Health Advocate to provide independent and confidential mental health advocacy to qualifying patients and work to agreed outcomes with the patients promoting an understanding of outcomes and options available to them.

You will be expected to work in line with Mental Health Act 1983 code of practice and will be required to produce written reports with the purpose of ensuring the views of the patient is fully represented.

For more information, please view the attached contract delivery specification.

In your application, you will need to evidence, using specific examples, how your skills and experience meet the criteria laid out in the person specification, within the contract delivery specification below. Requirements include:

• Proven practice experience in delivering direct work to children, young people and vulnerable adults in a social care or mental health setting
• Qualified Independent Mental Health Advocate - holder of OIA and specialist unit 306
• Experience and understanding of child protection/vulnerable adult safeguarding procedures
• Ability to maintain professionalism at all times
• An understanding of the importance of listening to children, young people and vulnerable adults without bias or prejudice with a strong commitment to support and develop and opportunities for children, young people and vulnerable adults to engage with the service.

You will be required to complete annual safeguarding and compliance including, Personal Safety, Data Protection, Information Security, Safeguarding and Equality and Diversity. You will be able to subscribe to an e-learning platform provided by NYAS. The platform will provide you with the opportunity to undertake a number of other professional courses that you can complete in your own time to maintain your own CPD. You can do this on the e-learning platform at a significantly reduced cost compared to undertaking each course individually with different providers.

For more information, please view the contract delivery specification below.

Note for candidates - when completing the application form, it is important that you refer to the person specification within the contract delivery specification and detail how you can evidence the criteria.

NYAS operates robust safe procedures to ensure the protection of the children, young people and adults at risk we work with. To comply with NYAS’s Safeguarding and Child Protection Policy candidates will be subject to an enhanced DBS check, references and a Digital Risk Assessment.

We reserve the right to close this vacancy early once we receive a high number of applications.

We are an equal opportunities employer and we are committed to creating an inclusive environment which means NYAS welcomes applications from all individuals regardless of age, disability, gender identity, sexual orientation, ethnic origin, nationality, religion or belief, or any other protected characteristic.

NYAS is proud to share that we are a Disability Confident Employer and we guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.

Work with us to help change young lives.

The Children's Society 'Vaping' Project Worker 

 2 x Project Worker Essex based in Chelmsford working County Wide

 Salary: £29,855.00 per annum

Hours: 2 x full time roles (37 hours)

Contract end date 31st December 2027

We are currently looking for an innovative and motivated group worker/ youth worker to join our dynamic, ambitious team. 

We wish to recruit a Vaping Practitioner to cover the County of Essex, based both at home and within our central office in Chelmsford. This person will deliver the work of The Children's Society to children & young people who are engaged in vaping through the use of individual support and group work, thereby ensuring the children and young people are educated on harm reduction methods and have access to quitting and reduction support.

This role sits within Youth Impact, which works to provide immediate one-to-one and group support for children who urgently need support. 

Your experience is key in securing this role:

In order to be successful in this role, you must have: 

-Experience working with young people in a group and one to one setting

-Have understanding of the risks and vulnerabilities young people face especially in relation to vaping

-Have access to a car and a full UK driving license

-Be able to use IT to support case recording and calendar management

You will need substantial experience in working with vulnerable children and young people either in a paid or unpaid capacity.  You will have experience of developing and facilitating groups with young people and delivering one to one support both virtually and face to face in the school, community or home setting.

Ideally but not essentially you will have, or be working towards a relevant professional qualification e.g. a Diploma/Certificate in Youth and Community work, counselling, social care or related NVQ or have relevant experience in these fields.

As well as a strong commitment to your development, we offer a generous pro rata holiday entitlement, a contributory stakeholder pension, childcare vouchers and agile and flexible working.

The Children's Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We're there for children, every step of the way. 

The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer. 

Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more. 

The Children's Society is committed to safeguarding and protecting the children and young people that we work with.  As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.  We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.

Therefore, candidates applying for work in our Youth Impact Domain will be required to complete an “Employment history template” document prior to interview. The fully completed document should be loaded by the candidate at the point of uploading your CV.

The closing date for applications is on 12th of January 2025. If after 14 days we receive enough applications, we reserve the right to close this vacancy from the 1st January onwards.

Interviews will be held on the 22nd and 28th January 2025

IN1

We are recruiting for a Supporter Care Executive to join our Fundraising, Communications and Policy team; the scope on this job involves….

Job Title: Supporter Care Executive

Location: Home-based, with occasional requirement to attend our Head Office (Vauxhall)
Salary: £29,919 per annum, including London Weighting if applicable
Contract type: Fixed-term (9 months), Full-time

Hours: 37.5

We want kind and empathic people to work at Refuge, who believe in equality, diversity, and inclusion, are experts in their area of knowledge, want to make a positive difference and improve the lives of the women and children we support.

This is an opportunity to join Refuge as a Supporter Care Manager, with responsibility for the strategic development, management, and delivery of the Supporter Care function across the Fundraising, Comms and Policy Directorate.  

Closing date: 9am on 13 January 2025

Interview date: 22 January 2025

Benefits

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Individual Giving Manager
Fire Fighters Charity
£50,000 (full-time, permanent - open to flexible working requests)
Home-based with 1 day per month in Basingstoke head office

The Talent Set is delighted to be partnering with the Fire Fighters Charity in their search for an Individual Giving Manager. Every day, fire fighters around the country go to work not knowing what they will face that day, or the physical and emotional trauma they may experience. The Fire Fighters Charity exists to offer personalised, specialist support to the UK’s extensive fire and rescue services community, focusing on health and wellbeing services to ensure they can live healthier and happier lives.

This is an incredible opportunity to join the Fire Fighters Charity at a time of growth and transformation. With a passionate new leadership team, including Chief Executive Sherine Wheeler and Director of Fundraising Ellie Rocks, the charity is primed for an exciting new chapter. Both Sherine and Ellie are visionary leaders who see vast potential for the future development of the Fire Fighters Charity and its fundraising activities, particularly in growing the individual giving programme. We are looking for a creative and ambitious team leader who is keen to innovate and drive income growth while fostering deep, long-lasting connections with individual supporters.

The charity places a strong emphasis on delivering health and wellbeing services to the firefighting community. This creates a wealth of untapped opportunities that this role will be key in unlocking. Through innovative digital technologies, community-based initiatives, health and wellbeing content, and close partnerships with fire services and complementary organisations, they are poised to become the leading nationwide provider of health and wellbeing support for the fire service community.

This role is integral to continuing the momentum in growing and evolving the individual giving programme, capitalising on recent investments, and ensuring the charity builds lasting impact in the years to come.

The Role:

• Lead on the development and implementation of the Individual Giving strategy and programme to retain, acquire and develop donors 
• Manage income and expenditure budgets including phasing, reforecasting and contingency planning 
• Take a 'digital first' approach to donor acquisition to deliver long term sustainable income growth 
• Develop new products for individual giving, regular giving and lottery recruitment 
• Manage and support a team of two Individual Giving Officers
• Work closely with internal colleagues across fundraising and marketing, and manage external suppliers to deliver campaigns

About You:

• Solid experience in an individual giving fundraising role in the charity sector with understanding of wide range of direct marketing activities including digital, direct mail, telemarketing, face to face, inserts and door drops 
• Experience working for a national charity is desirable 
• Proactive, creative and ambitious 
• Demonstrate effective relationship-management skills and ability to deliver engaging content for donors 
• Ability to work across multiple tasks, be detail-orientated and prioritise workload effectively
• Experience supporting, developing and motivating direct reports 

Closing Date: Friday 17th January for CV and cover letter
Interviews: 1st stage WC 27th January, 2nd stage WC 3rd February

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

The Benefits Service within SEL Mind is a well-established offer of support to clients who need to access welfare benefits they are entitled to receive.

The service currently provides casework support for people who need to challenge benefits decisions across the three boroughs of Bromley, Lewisham and Greenwich. There is also a cross-area team of volunteers who assist with form filling and all aspects of the assessment process. During 2024, we have consolidated management of the benefits service to provide a robust and accountable level of support. This role will take responsibility for the team and have a leading role in developing the service for the future.

We are looking for a Benefits Service Manager with significant experience of working within welfare benefits. You will have a good understanding of the needs of people with mental health problems and the links with welfare issues. Applicants should have previous experience of thinking strategically to develop a service and ideally of managing a team to deliver the support. An ability to work independently but collaboratively, to be proactive and show initiative is essential for this role.  

Closing date: Thursday 16th January (11:59pm)

Likely interview date: Monday 27th January 2025

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Location: Home based and office based at Society Building, 8 All Saints Street, London N1, in line with NCVO’s flexible working policy. Minimum of two days per week to be worked in the office

About the role

Please note that the closing date for applications is 08.00, Friday 17 January 2025, however this advert will expire at 23.59 on 15th January.

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years.

We are looking for a talented strategic thinker and partner with transferable skills, to join the People, Culture and Inclusion (PCI) team to cover a period of maternity leave.

As a People Partner, you will provide an integrated, consultative HR service to your assigned Directorate. You will be working in conjunction with members of the PCI team and in partnership with the Head of PCI to align NCVO's Strategic Plan through people, by contributing to Directorate strategic planning activities and delivering the strategic People, Culture and Inclusion initiatives which also talk to the strategy.

The People Partner will play a vital role in the implementation of all strategies to enhance the culture, values and ambition to meet challenges within the sector. This will include (but is not limited to); Supporting and embracing NCVO's EDI Agenda, Workforce planning and transformation change programmes in collaboration with your colleagues within the PCI team. In addition to your strategic remit, you will deliver a solution focused HR service to all primarily at the level of Line Management and Senior Management Team colleagues, supporting the more complex people matters and implementing talent management and engagement strategies.

The ideal candidate will use their consulting and negotiating skills to look for risks and issues that are impacting the delivery of the Directorate's aims, both locally and strategically. At the same time, the senior management team regularly enlist HR expertise for complex change programmes which range from implementation of new systems and technical processes, which potentially impact on our size and shape to large scale strategic initiatives to enhance services for our 17,000 members.

NCVO is fully committed to equity, diversity and inclusion in our sector. We want this to be reflected in the diversity of the people who work for us and we welcome applications from people from all backgrounds and identities. We particularly welcome applications from under-represented groups in the voluntary sector and those with diverse, lived experience. As part of our commitment to employing disabled people, all disabled candidates who meet the minimum requirement for all competencies on the person specification will be guaranteed an interview.

If you have access needs or require reasonable adjustments as part of the recruitment process, please let us know. Shortlisted candidates will be asked to complete a pre-interview task and will have one week to complete the exercise. Interview questions will be shared in advance.

Closing date: 08.00 17 January 2025

Shortlisting date: 20/21 January 2025

Interviews: 27/28 January 2025

About NCVO

From local and national support services to green spaces, sports clubs, museums and the arts, voluntary organisations and volunteers are a vital part of communities across the country. As the membership community for charities and voluntary organisations, NCVO has championed volunteers and the voluntary sector for over a hundred years. Our diverse and growing membership totals over 17,000 organisations. We have around 80 staff and income of more than ?7 million per year. With our members at the heart of everything we do, our mission is to unite to champion the remarkable role of charities and volunteers. Because stronger charities make for stronger communities.

Our members tell us they value the help we provide with the fundamentals of running a charity, support to adapt in an ever-changing environment and to grow to meet new demand. In parallel NCVO provides a platform to advocate for the voluntary sector, to push for the best possible environment for voluntary organisations and volunteers. We amplify the incredible work of the voluntary sector to ensure the essential role that voluntary organisations and volunteers play is recognised amongst decision makers and the public.Members are at the heart of all our work, and we want joining NCVO to feel like joining a community.We build networks of our members so they can connect in order to learn, share and collaborate.

As the voluntary sector and volunteering adapts to new challenges and a changing context, so must NCVO.We are therefore prioritising work to evolve as an organisation.This is to ensure we live our values of inclusion, openness and collaboration in everything we do internally and externally, as well as being ambitious for the voluntary sector.

NCVO is an equal opportunities employer and we welcome applications from everyone. Charity No. 225922

​Benefits for NCVO employees

NCVO offers attractive benefits including:

• 25 days annual leave for full time staff and pro-rata for part-time staff. After three years, annual holiday increases to 27 days. After five years it increases to 30 days (pro rata for part time staff)
• office closure between 25 December and 1 January inclusive
• the option to purchase or sell up to five more days each year
• five days volunteering leave (pro rata for part-time staff)
• two and a half extra wellbeing days off during the year
• enhanced pay for sick, maternity and adoption leave
• subsidised gym membership
• season ticket loan
• flexible working, including opportunities to work from home or off site
• monthly homeworking allowance for permanent homeworkers
• monthly office worker allowance for those who have to work from the office on a daily basis
• generous employer pension contribution of up to 8.5% of salary into our stakeholder pension scheme (linked to employee contribution)
• training and development opportunities
• the opportunity to join Hospital Saturday Fund health cash plan for free at the basic level of cover, or at a reduced rate for other levels of cover
• 24-hour free and confidential employee assistance programme.

​We’re located a short walk from London King’s Cross station in a modern, accessible building overlooking Regent’s Canal.

Services Welfare Officer 
Based at one of the military bases within the UK (relocating to a new site every two years)

Would you like to help our Armed Forces in a unique and challenging way? Then we have the job for you.

Are you looking for your next unique role like no other and a chance to make a positive lasting impact?

Do you have experience in working with young people or adults in a wellbeing environment and want to use that knowledge to really make a difference?

Would the opportunity to travel the UK and potentially overseas excite you?

Our Services Welfare Officers provide vital welfare support to the Armed Forces to both new recruits and service personnel at military bases within the UK and overseas.

If this amazing experience sounds like something you could do – read on!

As a Services Welfare Officer you will manage our WRVS facility on a military site. This will involve:

- Providing an independent, confidential and sensitive welfare support
- Supporting service personnel on a one-to-one basis
- Helping them find solutions to personal and practical issues
- Using your judgement to signpost them to other support agencies or our military colleagues where appropriate.

You will be provided with free one-person military accommodation based on site in the UK with the opportunity to be considered to work abroad at a later stage. Your food and drink is also subsidised!

About You

We are looking for applicants with broad experience in working with young adults and more experienced service personnel in a welfare setting.

You may have previously worked in youth and community work, social work, counselling, education or healthcare settings.

Ideally you will have:

- Experience of working with young or vulnerable adults
- Previous experience of effective networking with other agencies
- To be prepared to live in one person accommodation (provided)
- The flexibility to live anywhere within the UK or overseas for prolonged periods of time, i.e. two years
- Basic IT skills
- A full, valid driving licence
- A valid UK passport

You will also need:

- To demonstrate flexibility to relocate at short notice, be self-motivated and approachable
- To demonstrate proven excellent written and verbal communication skills
- To possess time-management, planning and prioritisation abilities
- The ability to demonstrate confidentiality when dealing with sensitive issues
- A good track record of working effectively within a team

A relevant qualification in an area such as youth work, social work, teaching or similar, would be beneficial to your application, as would knowledge of the military environment but this is not a deal breaker!

Please see the attached role profile for full details of this excellent opportunity.

Benefits:

- Salary of £24,355 per annum which increases to £26,651 on successful completion of the 6 month probationary period
- Free accommodation and subsidised meals
- 37 days’ holiday per annum as you will be working six days per week, plus UK bank holidays
- 3 x WRVS Salary Death in Service Benefit, subject to qualification
- Company sick pay
- An employee benefits package that gives access to an exclusive rewards website, 24-hour doctor line, financial support with dental/optical and other therapies
- A great pension scheme (10% employer contribution)
- A free and confidential employee assistance programme with up to six face-to-face sessions built-in
- Access to award-winning e-learning and development
- Opportunities to develop new skills

If this sounds exciting and you would love the opportunity of this unique role, please select the apply button shown.

The closing date for applications is 14th February 2025, we reserve the right to close this advert prior to this date due to level of applications.

WRVS & Royal Voluntary Service is committed to building inclusive and diverse teams across the charity. To find out more about our commitment to EDI, visit our website.

Other organisations may call this role Services Support Officer, Welfare Support Officer, Welfare Support Co-ordinator, Welfare Officer, Welfare Information Officer, Welfare Advisor, or Youth Worker.

You have an understanding of drug, alcohol, and health related issues, and experience of working with adults in an addictions, housing or social care setting. All you need is the perfect environment to put your skills to great use. Welcome to Aquarius as a Complex Needs Practitioner.

Aquarius is a charity that helps people and communities overcome the harm caused by alcohol, drugs and gambling. We are part of ‘One Recovery Buckinghamshire’ (ORB), a partnership between Inclusion (MPFT NHS Trust), Aquarius, and Build on Belief providing support for alcohol and drug issues across Buckinghamshire.

We are looking for two Complex Needs Practitioners to join our team in Aylesbury.

You will:

• Engage people in a variety of interventions, using a person-centred approach, empowering them to reduce risk, increase resilience and achieve positive outcomes.
• Work flexibly across the community and withing our multi-agency partnership settings. Your caseload will include a mixture of community and multi-agency referral pathways including health and social care.
• Work with people to address holistic support needs across all aspects of the person’s wellbeing. This could include diverse work related to knife crime, 5 step family work, exploitation, physical and emotional health as well as substance misuse.

To succeed, you’ll:

• Have a qualification in health/social care, youth and community work (e.g. NVQ Level 3 or above, DipSW, Mental Health Nursing, Counselling, Addiction Studies).  Alternatively, we’ll consider candidates with experience of working in the substance misuse field with a commitment to complete NVQ Level 3 Health and Social Care.
• Be an energetic and confident self-starter.
• Have experience of liaising with voluntary and statutory agencies and health professionals and engaging effectively with clients in a variety of settings.
• Have a flexible approach, excellent record keeping and report writing skills and a willingness to work flexibly across the community and within our multi-agency partnership settings, on an outreach basis, with a central hub base at our head office.

In return for your skills and enthusiasm, this role comes with some really great benefits and excellent training and development opportunities. Benefits include:

• 32 days holiday + bank holidays
• Cultural celebration day
• Access to blue light card discounts
• Flexible working

This is a permanent full-time role requiring the post holder to work 37 hours per week.

We are committed to increasing our diversity and we would welcome applications from those with lived experience and/or anyone from a Black, Asian or Minority Ethnic group.

This is a rolling recruitment process. Candidates will be interviewed as and when they are shortlisted. 

Learning and development is important to us, and we are pleased to be able to offer a wide range of apprenticeships. We hire apprentices into specific roles as well as offering apprenticeships to the workforce. Anyone can apply to undertake an apprenticeship relevant to the role as long as they are in a permanent post and have successfully passed probation.

Aquarius was a subsidiary of Richmond Fellowship, with both organisations being part of Recovery Focus, a national group of charities highly experienced in providing specialist support services to individuals and families living with the effects of mental ill health, drug and alcohol use, gambling and domestic violence. On 1st June 2024 Richmond Fellowship merged with Humankind to form a single organisation that provides the joined-up mental health, housing and drug and alcohol support we’ve all known has been needed for decades. At the same time, Aquarius became a subsidiary of Humankind, with no impact to terms and conditions of employment. In October 2024, Humankind was renamed Waythrough to reflect the new organisation, of which Aquarius will remain a subsidiary

Do you want to make a difference and be part of a vibrant and inclusive organisation that has been helping save lives for more than a century?  As one of the country’s best-loved charities, St John Ambulance played a pivotal role in responding to the pandemic as well as everyday health emergencies, training, supporting communities, and improving young people’s lives.

 Supporting the Direct Marketing Manager in delivering growth in income through St John Ambulance’s direct marketing Retention programme via a range of campaigns. You will focus on supporting the Retention strategy which includes using data and insight to deliver across a variety of channels including digital, email, social media, direct mail, telemarketing and SMS.

You will either be able to work in a hybrid way working between home and 2 days per week at our London office or remotely working from home with a requirement to attend our London office for a team anchor day once a month

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. The role benefits from a competitive salary, generous pension, hybrid, flexible working, 33 days holiday (inclusive of bank holidays) - increasing to 38 days over 5 years, options to buy and sell holiday, free first/mental aid first aider courses, Blue Light and NHS online shopping discounts, cycle to work scheme, life assurance, flu jab, eye care, mental health and wellbeing tools and volunteering days. 

About You:

Having worked in a third sector direct marketing role previously, you will have experience running effective national and regional campaigns using a variety of fundraising channels including digital, email, social media, direct mail, and telemarketing. With your good organisational and time management skills you’ll be able to meet deadlines and manage conflicting priorities under pressure. 

You will have knowledge of usability testing, user research methods and conversion rate optimisation as well as an understanding of fundraising regulator guidance, gambling commission compliance and GDPR. 

About The Role

• Manage the delivery of all Retention campaigns from concept through to evaluation, using data and insight to drive creative and production, drawing up schedules, and managing the approval processes
• Work collaboratively with data teams to ensure effective use of supporter profiling for delivery across a range of Retention campaigns
• Manage relationships with external agencies including media houses, designers and printers; to negotiate costs and relevant performance reviews
• Responsibility for collation of all KPI tracking, trend analysis and activity results that feed into the team’s reporting and performance structure
• Work alongside the Content team to research and develop retention. To gather information, case studies and photos for use in all direct marketing campaigns. Where appropriate, to liaise with external agencies such as designers and copywriters

Please see the job description for more detail 

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or SJA volunteers wishing to apply, please apply below. 

About Us:

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive; we have several networks including the Armed Forces Multi Culture, Disability and Accessibility, Pride, Family and Carers and Women’s groups. We do not tolerate any form of discrimination and engender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equity, diversity and inclusion. 

  We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Peer Support Outreach Worker (Serious Mental Illness)
Post no: 623
Location: Milton Keynes
Contract type: 12 Month Contract
Hours: 12 hours per week (Mon, Tue, Thurs hours TBC)
Salary: £23,088 per annum, FTE (actual salary £7,488 per annum)

We are searching for new Peer Support Workers with lived experience to join our new peer support service. The role involves facilitating Peer Support groups to enable and support individuals with Serious Mental Illness.

Our peer support and recovery services are a key element of the services we offer, and we are looking for someone who can use their own lived experiences to provide support to help individuals achieve their goals. If you feel like you would be suitable for this role, we can’t wait to hear from you.

Service Delivery

• Facilitate Peer Support groups to enable and support individuals with Serious Mental Illness to get their 6 physical health checks and in turn, achieve the service’s KPIs.
• One to one navigation to enable and support individuals with Serious Mental Illness to get their 6 physical health checks and in turn, achieve the service’s KPIs.
• Where appropriate, support clients to access other services within Mind BLMK.
• Encourage and support client engagement with Mind BLMK through the influence and participation process, Guarantor Membership, and training opportunities.
• Identify and build good working relationships with Central and North West London NHS Foundation Trust, community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
• Establish and maintain effective working relationships with the Mind BLMK team and relevant key post holders.
• Contribute to maintaining an effective volunteer workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (workload planning and support).
• Carry out Cash Handling, Health and Safety and Data Collection responsibilities as directed by the Team Leader in line with Mind BLMK’s policies, procedures, requirements and guidance.

Entitlements/benefits:

• 25 days Annual Leave plus Bank Holidays
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Westfield Health Plan – includes access to everyday healthcare and indemnifies towards the cost of routine health care.
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Tuesday 7th January 2025
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

We're looking for a kind, compassionate and resilient Housing Advice Worker to join our homelessness service in Kent.

£26,077.00 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.

This is a fixed term contract of 12 months.

Want to feel like you're making a difference? You'll feel at home here.

Working within our Kent Domestic Abuse services, Tenancy Support Workers will provide resettlement support to customers who are moving on from refuge and domestic abuse tenancy support to community clients who have accessed the Sanctuary Scheme in West Kent.

Look Ahead operates trauma and psychologically informed approaches, ensuring that our customers benefit from being supported through strengths-based practices. Tenancy Support Workers share responsibility by ensuring that a holistic and cohesive model of customer support is embedded across Kent.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

Supporting community customers who have accessed the Sanctuary Scheme to remain in their properties and manage the risks associated with that.
Building supportive, trusting relationships with customers who are currently in refuge to make the transition to permanent accommodation smoother.
Supporting key customers to set personalised goals in the form of a move on Support Plan
Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking.'
Ensuring customers have full access to any move on welfare support by completing move on paperwork prior to customers move on date.
Liaising and building partnerships with local charities to support customers with move on items
Accompany customers to property viewings.
Helping to set up utilities for move on customers
Working proactively with the refuge and IDVA teams and referring any clients/customers to the IDVAs where required.
Completing Marac referrals for high risk community client.
Empowering customers to ensure they receive the service and benefits to which they are entitled
Proactive development of links with local statutory and voluntary organizations to provide a range of engagement opportunities for customers in the community Mission & Values 'Working with people to make choices, achieve goals and take control of their live through high quality care, support and housing'
Involving customers in the design, development and delivery of the service
Develop links with private sector landlords, estate agents and other housing providers in order to source additional units and move on accommodation

For the full list, please see our website.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
Exudes a warm friendly presence and open behaviour
Prefers working as part of a group or team
Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
Has a practical and logical mind and is naturally well organised
Thrives on change and enjoys dynamic diverse environments
Is confident with high levels of self-esteem
Is respectful, articulate and sensitive in style of communication
Is motivated towards excellence and improvement of personal performance with a can do attitude
Ability to cope positively with challenging and diverse behaviour

What you'll bring:

Essential:

NVQ Level 2 or equivalent experience in the social care/charity sector

Desirable:

Full Driving Licence and access to use of vehicle

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Who We Are 

We’re Causeway, the UK-wide charity who believes in the power of lasting change. We take people from existing to living, and empower our service users, including survivors of modern slavery and exploitation, to find their voice and place in society. Since 2005, we have expanded across multiple regions and now provide accommodation and outreach support to hundreds of survivors of modern slavery every year. 

In 2018, we collaborated with South Yorkshire Police in an initiative called Plan B. This helped to launch the LifeNavigate department. Using, a trauma informed approach, we are fully committed to breaking the cycle of crime, alongside other organisations such as South Yorkshire Police and Merseyside Police. Our vision is to ensure a thriving future for marginalised and vulnerable people, and it would not be possible without our dedicated team of staff and volunteers.

Role Summary

We currently have an exciting opportunity for an Accommodation Service Manager, based in our South Yorkshire region. You will oversee two Coordinators, with the responsibility for 5 safe-house properties in total: To ensure Service Users are supported effectively, staff are managed well, and internal processes and procedures are followed to a high standard, and that all contractual KPI's and standards are met. Where required, you will also play a role in implementing service and system improvements.

Responsibilities 

Service Management 

• Oversight, line management coaching and support of Coordinators including effective supervisions and annual appraisals. 
• Ensure all Service Users are being supported effectively and assist Coordinators with problem-solving and managing incidents, safeguarding issues, and complex cases. 
• Ensure all staff are supported and managed effectively by their Coordinators, this includes leave, performance, wellbeing, and training. 
• Communicate with the Salvation Army Modern Slavery team where necessary.
• Regular visits to all accommodation sites 
• Work collaboratively with People and Culture staff to support and manage staff as needed. 
• Organise and run the on-call rota for the service.
• Oversee other services or a team in the absence of Coordinator (ie. Holiday or sickness). 

Safeguarding

• Ensure your team works proactively and closely with the Safeguarding Lead to keep all Service Users and Staff safe from harm. 
• Ensure that the safeguarding policy and reporting system are strictly adhered to. 

Health & Safety / Facilities Management

• Ensure lone-working safety procedures are implemented and sustained.
• Understand H&S standards & requirements and ensure they are monitored and maintained. 
• Work closely and collaboratively with the Facilities Manger to raise & remedy H&S issues. 

Assurance & Compliance 

•  Ensure all KPIs and standards are met and tracked by staff including referrals, exits, RNAs, and accommodation standards. 
• Ensure all baselines, checklists, audits, and other quality control systems created by the Assurance team are used consistently and processes are adhered to. 
• Manage Service User or external complaints with the support of Senior Service manager when necessary. 
• Ensure all month-end procedures are followed by staff, and information submitted effectively. 
• Manage all performance issues raised by the Assurance team effectively and proactively. 
• Ensure the Service is prepared for internal or external inspection & auditing from CQC, The Salvation Army, etc. 

Stakeholder Engagement 

• Work closely with the Head of Service in developing local partnerships and networks. 
• Represent Causeway externally at events. 
• Proactively engage in Networks and Forums you are assigned to.

Financial Control 

• In collaboration with the Senior Service Manager ensure spending is in line with the MSVCC contract, policy, and budget.
• Communicating with the finance team appropriately with regards to month-end, financial requirements for the service, and problem-solving. 
• Sign off expenses and spend in-line with expenses policy. Training, Learning, & Development 
• Support other Services & Innovations e.g. LifeLink & Bright Future. 
• Support the work of the Communication and Business Development & Fundraising Department as requested. 
• Develop and deliver training in conjunction with the People & Culture team.

Organisational Responsibilities 

• To take the lead on any new projects that may take place asked to do so by LM. 
• To support any regional events such as staff meetings, training, external events etc. 
• Attend relevant team meetings management meetings, and local team meetings. 
• To maintain and build the Causeway culture and values across the staff team in the region. 
• To be ‘on-call’, out of hours approximately one week in three/four - managing and accepting referrals and dealing with out-of-hours incidents. 

Any other duties that are commensurate with the role;

Do you want to play a part in supporting people with mental health issues?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Talking Therapies Administrator (NHS)
Reference number: 252
Salary: £22,308 to £23,809 per annum, pro rata.
Contracted hours: 30 hours per week - (4hrs per day between 9-5, Tues-Fri)
Working base: Watford
Reports to: Team Lead for NHS Counselling

We have a vacancy for a Counselling Administrator (NHS Talking Therapies) to join our team.

Hertfordshire Mind Network is a leading countywide provider of wellbeing services. This is a position offering someone with the appropriate values and experience, the opportunity to play a pivotal role in our Counselling service. The role is responsible for administratively supporting the NHS Talking Therapies Counselling service, booking counselling sessions and assisting with the smooth running of the service.

As a Mental Health Support Administrator, you will be responsible for ensuring a smooth process for people accessing the NHS Talking Therapies Counselling services, delivering effective administrative support for the NHS Talking Therapies Counselling service with an emphasis on maintaining records on the database.

As a Counselling Administrator, we would expect you to have strong administration and communication skills, with the remit of processing referrals and providing effective administrative support to the counselling team. Accuracy, record keeping, co-ordination skills and a compassionate manner are essential.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 10th January 2025.
Interviews to be held on Thursday 16th January 2025.
Please note we may close the advert early if sufficient applications are received.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.