Library Jobs
Age UKs IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.
Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules. We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.
Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.
You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM platform Hornbill.
Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest too. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
* Broad and extensive experience of automating processes using workflows and administrating within an ITSM platform. A, I, P
* Strong communication skills and the ability to work collaboratively in a team, stakeholders and customers. A, I, P
* Problem-solving abilities along with strong analytical skills and attention to detail to identify and address issues within an ITSM platform and its integrations. A, I, P
* Technical awareness to interact with utility scripts and gather technical details for reporting. A, I
* Basic knowledge of scripting. A, I
* Experience with ITSM requirements capture and documentation. A, I, P
* Good understanding of the implementation of IT Service Management best practice principles, and agile delivery. A, I, P
Great to haves:
* ITIL v3/v4 foundation
* SQL
* Power Bi
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
Additional Information
* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK's IT Service Management Team is looking for an experienced ITSM administrator to take on a new role of ITSM Lead.
Reporting into the ITSM Service Desk Manager, you will be able to demonstrate a strong understanding of our ITSM platform and evidence working with multiple diverse stakeholders. This is a hands-on role configuring the platform and its various modules.
We integrate to multiple systems so a good understanding of these is essential. Experience of integrations would be beneficial.
Automation is key to our success in supporting business objectives so the role holder will have practical experience of implementing digital workflow to solve business problems. Using a blend of technical awareness and strong communication skills, you'll lead the ITSM automation backlog for Age UK. Our ITSM platform is built on Hornbill.
You'll be responsible for the line management of the Junior Hornbill administrator, supporting and working with them to bridge the gap between technical aspects and customer requirements to automate IT and other business processes using our ITSM
platform Hornbill.
Please note this role is hybrid and predominantly you will be working from home, with occasional visits to one of our regional offices in London, Blackpool, Devon or Warrington. Your linked office is where you are located closest to. Travel costs to your linked office are the responsibility of the postholder and are not covered by the charity.
Must haves:
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
* Occasional travel to other Age UK sites to enable performance of the duties and responsibilities and for the purposes of maintaining and updating professional skills and development.
Hybrid and remote working require that the candidate meet these additional requirements:
* Internet bandwidth: 40Mbps minimum.
* Internet connectivity: Wired / ADSL / Fibre.
* Stable and safe working environment.
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an 'A' in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
CVs will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is able to provide Skilled Worker sponsorship for eligible roles only. If this applies to you, please contact the recruitment team to discuss. If the role is not eligible for Skilled Worker sponsorship you will need to have a pre-existing Right to Work in the UK.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
ROLE OVERVIEW
We are looking for a talented, creative and dedicated marketing professional to join our small but powerful team to help deliver our new strategy.
As a new role in the hospice’s Fundraising & Marketing Team, the Marketing & Communications Manager will join an existing team of fundraising managers working to maximise awareness and support of the hospice in order to ensure its long-term sustainability.
The postholder will be responsible for the operational management, development and delivery of marketing and communications to support the hospice’s income generation strategy, including line management of the Website Editor and Marketing & Communications Officer, and external agencies.
The successful candidate will be an experienced marketing professional, used to working closely with income generating teams. They will oversee the delivery of a compelling programme of multi-channel communications with the sole aim of increasing the awareness of and support for the charity.
KEY RESPONSIBILITIES
Marketing and communications planning, delivery and performance management
- Working closely with the Director of Fundraising & Marketing, develop a clear marketing and communications plan to support the strategies for fundraising, retail and volunteering.
- Implement, monitor and analyse marketing and communications plans and budgets, producing impactful insights and reports to guide our ever-evolving work through all communication channels.
- Develop and maximise the marketing mix, identifying innovative initiatives and working across online and offline channels, to best support the promotion of all income generation activities across the hospice.
- Ensure compliance to industry standards and best practice at all times.
- Support the fundraising strategy in proactively researching and targeting audiences across the catchment area to ensure a broadening of reach and awareness of the breadth of the hospice’s services.
- Be forward facing and lead on engagement with clinical colleagues to promote the need for strong patient stories and effective storytelling to support fundraising.
- Ensure sufficient opportunities for collection of service user data to share news and promote activities.
- Proactively develop and streamline the long-term internal and external communications schedules across the charity.
- Lead on content creation, coordination and production of hospice marketing materials, protecting the reputation, brand and tone of Katharine House.
Operational delivery
- Lead on the writing and distribution of appropriate and engaging press releases, paid adverts, local village features and articles.
- Work closely with the Marketing & Communications Officer to oversee delivery of a planned (and reactive) social media programme, maximising opportunities to increase our profile, using online planning and Analytical tools to plan and report on digital channels to improve targeting and supporter journeys.
- Work closely with the Website Editor to oversee and optimise the KHH website: creating and updating content for the charity and clinical colleagues, including the EPiC Resource Centre.
- Work with the Website Editor and Supporter Care team to ensure that integration of the CRM (Beacon) and website is optimised, to maximise supporter journeys, supporter preference compliance and insights.
- Work together with relevant charity and clinical colleagues and our designer to prepare, design and deliver high-quality marketing materials.
- Work with the Marketing & Communications Officer to oversee the production of the monthly supporter e-newsletters.
- Alongside your immediate team, manage production of the bi-annual Katharine House magazine from start to finish, with content and thematic planning with fundraising and volunteering managers.
- Lead on content creation to use across the charity. Continue to manage and regularly update our library (filed, captioned, tagged) of patient, staff and volunteer stories with consent, quality photography and video content for use across all of income generation.
- Manage and oversee the charity’s online channels including website, ensuring accurate, up-to-date and engaging content, and ensure all online advertising (inc. paid social media adverts), Google AdWords grant and SEO are effectively managed.
- Liaise with clinical colleagues at our NHS partner OUH to support key marketing, messaging and communication needs, ensuring our brand is correctly used.
Leadership and people management
- Meet regularly with the Website Editor and Marketing & Communications Officer, fostering positive communication and engagement. Carry out monthly one-to-ones, setting quarterly objectives and recognising training needs where necessary.
- As a member of the management team, represent the culture and values of the hospice and charity sector.
- Manage the ongoing and changing priorities within the team, communicating and sharing progress and changes in a clear, timely manner. Promote collaborative working and its benefits across the organisation.
- Attend regular management meetings, contributing to team strategy and overall management/team needs.
- Act as a positive role model to the charity team and wider stakeholders.
- Actively manage the workload of our designer.
- Where necessary, manage poor performance as it happens and support staff to fulfil their role.
- Network and foster good relationships both internally and externally to the charity.
VISION, MISSION AND VALUES
Vision - our vision is to ensure that every moment matters for patients and families affected by life limiting illnesses in our local community.
Mission - our mission is to ensure that we maximise support for quality, holistic services that meet the complex medical and social needs of our community around the issues of death, dying and loss.
Values
Compassion - we act with compassion and integrity, and ensure that everyone is treated with respect.
Inclusivity - we are committed to our whole community, regardless of background or circumstance.
Sustainability - we work to ensure the continued provisoin of quality palliative and end-of-life care in our community.
The client requests no contact from agencies or media sales.
Are you passionate about public libraries? Do you want to see them move up the political and public agenda? Can you help the library sector get the right message to the right people at the right time?
Libraries Connected is a small organisation with big ambitions for public libraries. As part of our ongoing growth, we are establishing a new team to turbocharge our work advocating for the library sector, influencing policy, delivering research and shaping the national conversation around libraries. This is a unique opportunity to establish and recruit a new team, set our priorities for this area of work and make a lasting impact on public libraries.
Our vision is an inclusive, modern, sustainable and high-quality public library service at the heart of every community in the UK.

The client requests no contact from agencies or media sales.
Pay rate: Between £12.62 and £14.27 per hour (depending on experience)
Contract: Temporary for 3 months
Hours: Full-time (35 hours per week)
Location: London
Are you passionate about providing exceptional customer service and supporting the academic community? Do you have experience in a customer facing role within the Higher Education sector and enjoy interacting and supporting people? Do you have good IT and organisational skills? This role offers a unique chance to make a meaningful impact on students and staff, ensuring the smooth operation of library services.
TPP are recruiting a proactive, organised and friendly Library Services Advisor on behalf of our client, a respected Higer Education Institution.
The Role:
As a Library Services Advisor, you will play a crucial role in supporting students and staff, enhancing their learning experience through efficient library services. You will also engage in a variety of tasks, from front-of-house services to administrative duties, ensuring no two days are the same.
Responsibilities:
- Provide accurate and efficient front-of-house services, including desk-based, roaming, and remote support.
- Prepare the service desk, handle enquiries, and signpost to other teams as needed.
- Offer advice on the use of library systems and equipment and troubleshoot basic issues.
- Process requests for digitised content in line with copyright legislation.
- Assist with stock maintenance, including shelving, displays, and promotional activities.
- Support the Library Service in both front office and back-office functions.
- Ensure the smooth running of library spaces, reporting equipment faults and monitoring the environment.
- Provide basic customer service training to Student Library Assistants.
Requirements:
- Good communication at all levels and a proactive attitude.
- Strong IT skills, particularly with Microsoft Office.
- Experience in a customer-focused environment.
- Problem-solving skills and the ability to work within established processes.
- Friendly, approachable, and confident in acting independently and proactively.
Application: CV only
Interview: 1 stage
Ideal start date: Immediate start
If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
TPP are seeking a Library and Information Services Assistant to temporarily join a highly respected and dynamic organisation that values knowledge, research, and professional growth.
Our client is looking for an experienced Temporary Library and Information Services Assistant to join their team on a temporary assignment and contribute to their mission of supporting college members and staff. In this position, you'll perform general circulation tasks, maintain library resources, assist with enquiries, and much more.
You'll also play a vital role in ensuring that library collections are in order and that exceptional customer support is provided to all members.
This is an excellent opportunity for someone who has a passion for library science and wants to make a meaningful impact in an educational environment.
As the Library and Information Services Assistant, you'll have the chance to work on exciting administrative projects and collaborate with the Library and Information Services Manager.
Role: Temporary Library and Information Services Assistant
Organisation type: Membership Institution
Salary/hourly rate: £15.66 per hour
Working arrangements: Part-time, 18 hours per week
Location: London
Employment type: Temporary (1 month with potential to extend)
Availability: To start on 7th April
Ref: 81903SOH
Key Responsibilities:
Manage the library inbox process requests and enquiries
Perform general circulation tasks, including issuing, renewing, and returning books and other resources.
Maintain members’ OpenAthens accounts.
Handle article requests from members.
Catalogue new library material and process journal issues.
Answer enquiries and support the LIS Manager with various tasks.
The Successful Candidate:
Has experience of working in a library or information service.
Possesses excellent IT skills and experience in MS Office.
Demonstrates strong attention to detail, customer service skills, and flexibility.
Strong research and administrative skills
Proficiency in online searching using a range of databases.
If you're looking for a role where your skills in library and information services will be truly valued, apply today!
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Are you looking for a part-time job where you feel like you are making a real difference? A place where people know your name and listen to what you say? Maybe a local charity that's helping the environment and our communities, investing in high streets and making the world a better place?
Operations and Development Manager
Hours: Part-time - 15hrs per week (average). Primarily to be worked between 9am on Monday to 4pm on Saturday over at least three days per week. The role will include occasional weekend and evening working
Contract: Permanent
Salary: Up to £16 per hour
Location: Bristol based, with travel around the city
If you're motivated to achieve our vision, that everybody shares, if you have experience in running public-facing operations, and can turn your hand to lots of different things, then consider working with us at Share Bristol.
Job Purpose
• Oversee the Share Bristol Library of Things service, ensuring it operates smoothly and meets the needs of the local community in each location, and develops to reach more people and to work more efficiently and effectively.
• Manage Share Bristol’s Library of Things Managers (currently three), ensuring that all staff and locations share resources, work consistently and identify and implement improvements as appropriate.
• Represent Share Bristol externally, helping us to build our brand and reputation and expand our service across the Greater Bristol area.
We've recently opened our third location and have ambitions to open more. We want borrowing to be as convenient as buying for everyone in the Bristol area. To make that a reality, we need someone to help us, through ensuring we operate efficiently, supporting our existing staff, and working closely with the Trustees to make our dreams a reality.
Join us, and help us change the world, one drill, carpet cleaner or projector at a time.
Closing date: 9am on Tuesday 15th April 2025
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Please note: The successful candidate must have the legal right to work in the UK and will be required to have a Basic DBS.
No agencies please.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Our goal is to scale up access to treatment in the most underserved areas of the world so that all babies born with clubfoot can live a life free of preventable disability. Do you have the skills, knowledge and passion to help us build strong organisational foundations so that we are effective in our mission?
We are looking for an experienced charity operations manager to build upon and strengthen our operations and infrastructure as we grow. This is wide ranging role, working closely with the CEO to set operational priorities and with the whole team to develop systems and processes to support our key areas of work in advocacy, collaboration and training. Your work will have a direct impact on our ability to widen our network and work effectively towards our goal that all children born with clubfoot will be able to walk, play and run free.
Role Description
You will be responsible for a range of areas that support the infrastructure and smooth running of the organisation. We are looking for a senior operations manager with capabilities across operational strategy and systems, but you will not necessarily need to be an expert in all areas listed, and there is some scope for freelance support if required (for example in designing communications or book keeping). The role-holder will lead on operations and a key infrastructure project which will provide a foundation for future growth: scoping, setting up, and implementing a CRM system to support data and contacts management across the charity and skills in scoping and setting up CRM are essential to the role.
- Working closely with the CEO, prioritise and develop key operational areas, including: IT, Knowledge/Resource management, Cybersecurity, Human Resources systems and processes
- Lead on scoping, setting up, and implementing a CRM system
- Manage communications and annual renewals with our members
- Work with the training team to set up and manage our resource library
- Oversee social media marketing, website and newsletters with support from the team for content development
- Financial management including bookkeeping, managing payments and invoicing, payroll, supporting the CEO with preparation of annual accounts
For the full role description and person specification including skills and experience required for the role, please see the attached Senior Operations Manager Job Description.
We are only able to offer this role to individuals with existing right to work in the UK. Applicants from outside the UK must include in their application whether they have been granted right to work in the UK. If not, unfortunately we will not be able to consider your application.
#operations #operations manager #senior operations manager
Please review the role description and person specification in the attached document before applying.
Dear Applicant,
The opportunity
We are looking for a talented and enthusiastic communications professional to help us build on our communications effort. The main aim of our communications work is to support our fundraising drive. The core focus of the role is to help our supporters feel part of a movement that is funding cutting edge neurological research.
We enjoy a solid base of support with c26,000 engaged individuals across a range of audience segments including cash donors (c3,000), regular givers (c4,000), events and community (c3,000), patients and our wider non-donor community (c16,000). Our primary communications channels are our website, Facebook, Instagram and via email.
We are looking to put renewed energy behind our communications work and seeking to maximise our digital engagement. This includes both promoting fundraising opportunities and using social channels as a means of interacting with, and taking queries from, supporters and the wider public.
Our work in fundraising is designed to maximise funds needed for research to help the one in six of us that has a neurological condition.
Why join us?
We are heading into the final year of our current strategy, 2023-2026. This has been developed with growth in mind. We are scaling up some of our fundraising activities following successful tests. We have a lean and dedicated team that are very focussed on maximising income and ensuring a rewarding experience for all supporters. This role is a key part of that approach.
We are aiming to optimise all our digital communications to make a meaningful connection with all our current audiences and the wider public. This means creating regular, interesting content that stands out in a crowded market and motivates people to want to take action. The primary aim of our communications work is to inspire people to either give donations or raise money on our behalf.
We are looking for someone to build up and maintain our library of inspiring stories – including written format, film and images - to showcase impact, share people’s experiences and inspire others to tell their own story and/or support our work.
The role requires an individual who is proactive, happy to get “hands on” and is keen to use their communications skills to support our fundraising effort.
If successful in securing this role, you will find yourself in a small but dynamic environment with a flat structure where decisions are taken quickly. The role reports to the Director of Fundraising (currently being covered by a trusted interim with lots of fundraising and comms experience).
I use my role as CEO to champion fundraising and communications and ensure that we maintain our current focus on building our strengths and ensuring that supporters feel valued and recognised. We are a collaborative team with a positive culture that has a fundraising ethos at its heart. There is scope to experiment, and to grow in the role. Our interim director is extremely experienced and will provide support and mentoring as required.
This is an exciting, growth opportunity and I look forward to hearing from you.
To apply, please submit your CV and a cover letter of no more than two pages stating why you would like to work for Brain Research UK and why you believe you are well suited to the role. Deadline: 5pm Monday 7th April 2025.
Caroline Blakely
CEO
Job purpose
This is an excellent opportunity for a communications professional to make their mark. The existing communication programme provides a good base on which to build, and there is plenty of scope to shape things and try new approaches under the guidance of the Interim Director. With support from the CEO and wider colleagues there is significant opportunity for success.
We are seeking a communications professional to:
·Work with our fundraising team to optimise our digital communications, ensuring content is always engaging, up to date and accessible across all channels
·Liaise with a range of colleagues and relationship owners to secure and manage supporter stories
·Manage our story library, including permissions and all related images, and ensure we have a spread of stories across the three main focus areas of brain tumours, acquired brain injury and headache and facial pain
·Work with our fundraising team to ensure we build on our segmented approach to quarterly enews and deliver tailored content based on supporter interests
·Liaise with our Research Manager to showcase the research we are funding and the scientists leading on the projects funded
·Act as content manager across our website, leading on updates in written, pictorial and video format
We are a small team and we are seeking someone who is both able to plan and manage day-to-day activity and roll their sleeves up and get the job done.
Key responsibilities:
Management
- Deliver against our communications objectives via a mix of channels and report on progress using a range of analytics and metrics
- Collaborate proactively across the organisation to find, develop and share stories that will inspire support
- Be a positive, empathetic team player that engages with all other colleagues across our organisation
Communications
- Work with colleagues to create a pre-planned, agreed schedule of activity that will enable a coherent and consistent approach to comms across all channels
- Coordinate and develop content for our social media channels including sourcing and producing engaging content in line with
- Coordinate and develop content for our e-news which is sent out quarterly to our supporter base
- Manage our website content ensuring it remains up to date and relevant
·Alongside our fundraisers, to engage with and respond to our online community to ensure they feel engaged and receive response to any enquiries in a timely manner
·Track digital marketing performance using tools like Google Analytics, monitoring key metrics to drive continuous improvement in outcomes
·Work across the organisation to engage our audience to tell their stories - both in relation to experience of neurological conditions and in relation to fundraising activities
·Work with third party agencies where appropriate, including setting of clear objectives, providing briefings and collating metrics / outcome measures
·To coordinate corporate communications tasks such as publication of our annual review and impact report
Other duties
•To develop an in-depth knowledge of our work so you can speak with confidence to our audiences about how funds are used
•Effective use of our CRM system (Donorfy)
•To support all fundraising and charitable activities across the organisation as required
•Other administrative tasks as required
Person specification
Experience
We are seeking a communications professional who is looking to thrive in a charity with an embedded fundraising culture, ambition to grow and solid backing from the CEO and trustees.
Applicants must have:
- Experience of working in communications in a charity of comparable size
- Experience of coordinating and developing social content and utilising a planning schedule to managed delivery
- Experience of coordinating and developing e-comms to maximise loyalty and engagement
- Familiarity with website content management
·An understanding of the key principles of managing an online community including how to handle queries and build engagement
Skills
Applicants must have the following skills:
·Comfort with analytical tools to track digital marketing performance and report on outcomes
·Strong interpersonal skills and an ability to work effectively with
·An understanding of how medical conditions can impact peoples’ lives and the emotional intelligence to handle interactions with these people sensitively
·Good writing skills and a proven ability to take briefings and use these to draft appropriate written content
·A solid understanding of using film and video for use on websites, social media and other communications channels
·Great interpersonal skills and proficiency with building constructive relationships with a diverse range of people
·Time management – ability to work under pressure, plan and prioritise work effectively and meet deadlines
·Attention to detail – you must be able to consistently produce accurate work
·IT literacy – you must be proficient in Word, Excel, Outlook and PowerPoint
Knowledge
·Knowledge of fundraising and communications, including the main trends and developments
- Knowledge of a range of communications tools such as website content management systems, social media platforms (Instagram, Facebook. TikTok etc.) and e-marketing tools (e.g. Mailchimp / DotDigital)
·Knowledge and understanding of the charity sector
Vision, Mission and Values
Our vision
·Our vision is a world where everyone with a neurological condition lives better, longer.
Culture and values
Our purpose
·To fund essential research to discover the causes, develop new treatments and improve the lives of those affected by neurological conditions.
Our promise
·We will improve the lives of those affected by one of hundreds of neurological conditions through the funding of essential research and accelerating its progress. We will encourage the brain research community to accelerate progress by sharing knowledge and nurturing future talent.
Our values
·Unity - We believe that we are stronger when we bring people together to work collectively.
·Humanity – We link the brain research we fund to its human impact, by sharing
real-life stories. We translate our research into words that everyone can easily understand.
·Positive energy – Active. Courageous. Resolute. We are determined to accelerate the progress of brain research.
Our values shape our culture. They help guide our decisions at every level. They define how we work, every day. We are forward thinking and collaborative.
The client requests no contact from agencies or media sales.
This is a full time permanent role which will be primarily office based.
The starting salary is £39,000 - £42,000 depending on experience.
The Role:
As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications.
You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved.
This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams.
Due to the travel involved you will need to hold a full and valid UK Driving Licence and have your own vehicle.
What we need from you:
As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies.
You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant.
A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
We are looking for:
- Experience of troubleshooting and demonstrable problem-solving techniques.
- A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment.
- Ability to be office based and travel between SNG sites as needed
- Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services.
- The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.
What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
• £450 yearly flexible benefit pot to use against benefits of your choice
• Flexible working
• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• A chance to buy or sell holiday as part of our flexible benefits package
• A generous pension scheme matching up to 12%
• Life cover as soon as you join us
• You will be a part of our Recognition scheme
• A range of wellbeing discounts including Gym Memberships
About us:
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn.
The client requests no contact from agencies or media sales.
The role will involve creating and delivering a programme of activities, events, and small exhibitions in Manchester Histories Hub at Manchester Central Library.
A focus of the role will be on heritage and wellbeing, weaving this into the programme of activities and ensuring that our values of compassion, curiosity and justice are reflected throughout. Another key aspect of the role involves supporting our team of dedicated volunteers in engaging with visitors to the Hub and coordinating their recruitment and training while fostering a collaborative approach. Volunteers are vital in supporting the aims of the charity and in return we aim to provide our volunteers with an enjoyable, rewarding and stimulating experience.
The Hub is a space for people to come together to reveal and celebrate Greater Manchester’s rich and diverse histories and heritage. This is an opportunity to shape the hub to become an even more welcoming, dynamic and vibrant space.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The London Mathematical Society has, since 1865, been the UK learned society for the advancement, dissemination and promotion of mathematical knowledge. As a registered charity, our mission is to advance mathematics through our members and the broader scientific community worldwide.
About the role
As our Events and Marketing Administrator, you'll be at the heart of coordinating the bookings, sales, marketing, and operations of De Morgan House Conference Facilities. We estimate the role to be approximately 75% focused on sales and marketing activities and 25% on hands-on event support. Your role will be crucial in ensuring our clients, both internal and external, have exceptional experiences from start to finish.
What You'll Be Doing:
1. Conference Facilities (Sales):
- Engage with Clients: Respond promptly to enquiries, manage bookings, and ensure seamless event coordination.
- Build Relationships: Establish and nurture relationships with key clients, offering top-notch service.
- Showcase Our Venue: Conduct venue show rounds for clients and event agents.
2. Conference Facilities (Marketing):
- Promote and Engage: Manage our social media accounts, run lead-generating campaigns, and engage with our audience.
- Drive Marketing Initiatives: Carry out marketing drives, research competitors, and develop new event packages.
- Network and Collaborate: Attend networking events, maintain relationships with venue finding agents, and distribute marketing materials.
3. Operational Venue Support:
- Hands-On Event Support: Assist with AV needs, room setup, catering, and be the go-to contact for clients during events.
- Reception Duties: Greet clients, manage internal room bookings, and provide access to visitors.
- Facilities Support: Step in for the Head of Conferences & Buildings when needed, and take on keyholder responsibilities.
Who We're Looking For:
Knowledge and Understanding:
- Familiarity with the operations of a conference venue or similar hospitality environment.
- Awareness of health and safety policies and front-of-house reception duties.
- Knowledge of the not-for-profit or academic sector is a plus.
Skills and Experience:
- Experience in a customer-facing role within a conference venue.
- Proficiency in event sales, marketing, and digital marketing.
- Competence with AV equipment and presentation setups.
- Strong skills in Microsoft Office and room booking software (Rendezvous is a bonus).
- Knowledge of SEO and experience supervising contractors.
Personal Attributes:
- Highly organised with excellent time-management skills.
- Self-motivated, proactive, and responsible.
- A team player with the flexibility to collaborate and achieve shared goals.
- Ability to manage multiple tasks and stay calm under pressure.
- Strong interpersonal skills to build and maintain effective relationships.
- Confident, proactive communicator with a good level of literacy and numeracy.
- Quick problem-solver who exudes confidence and professionalism.
The role will be based at our headquarters in De Morgan House, Russell Square, London. While the standard working hours are 9.30am to 5.30pm, Monday to Friday, flexibility is essential to meet the demands of our conference facilities.
Salary: Grade: Band 2 - £26,694p.a. to £28,541p.a plus £3,264 p.a. travel allowance
In person interviews will be held on Tuesday 22 April 2025
Ready to make a difference and be part of an exciting team? Apply now and help us create memorable events at De Morgan House!
The London Mathematical Society is an Equal Opportunities Employer. We are open to all applications and will ensure that all qualified applicants receive equal consideration for employment without regards to race/ethnicity, colour, national origin, religion, pregnancy, marital status, sexual orientation, gender identity/expression, age and disability.
Our mission is to advance mathematics through our members and the broader scientific community worldwide.
The client requests no contact from agencies or media sales.
What will I be doing?
You will primarily be working with the Policy Officer to expand our public affairs and parliamentary work. This will involve updating the map of key stakeholders and contact lists of parliamentarians and policymakers relevant to the Centre’s work. You will also support the relationship building with these contacts, for example by helping to draft letters and organise online and in-person events. You will also be the Centre’s eyes and ears in Westminster, and monitor parliamentary business, including relevant select committee hearings, parliamentary debates and Prime Ministers Questions, All Party Parliamentary Groups meetings. You will identify trends and organisational opportunities, and feed this back internally within the team.
You will also help our Communications Officer to increase the reach and impact of the Centre’s work, for example by expanding our contacts list of relevant organisations working in academia, the third sector and journalists, for promotional purposes, and building up the Centre’s image library. There will be opportunities to contribute to the Centre’s blog series which we use to promote the Centre’s reports and events, as well as analyse relevant external developments in the justice system.
The position will also involve supporting the Centre’s work more generally, for example by helping to design and organise events for a range of audiences, such as the Expert Voice webinar series, and conducting literature reviews to fill the gaps in our knowledge on specific topics.
What kind of person do we want?
The successful candidate will have excellent written and analysis skills, the ability to understand and synthesise complex topics, and have an interest in criminal or family justice. Through your application you should be able to demonstrate the following:
· Strong analysis and written skills;
· Accuracy and attention to detail;
· Ability to take initiative and think creatively when approaching tasks;
· Ability to work independently and manage your own workload;
· Enthusiasm and energy to work in a small team;
· A demonstrable interest in social justice, policy and UK politics;
· An understanding of Westminster policymaking (desirable);
· Experience writing a literature review (desirable);
Requirements
The post holder needs to have the eligibility to work in the UK legally.
The role is open to applicants living outside of London who are interested in working remotely, but the applicant is expected to work at least one day per week at our office. This travel cost will be reimbursed.
The application deadline is 23:55 on Thursday 17th April 2025.
Interviews will be held on Tuesday 6th and Wednesday 8th of May 2025 at our offices in Kennington, SE11 5DP. Online interviews can be arranged on request.
Equal opportunities
It is the policy of the Centre for Justice Innovation to treat all employees and job applicants fairly and equally regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, offending history or trade union membership status. We actively encourage applications from candidates of all backgrounds, identities, and experiences, fostering a workplace where everyone feels valued and can thrive.
The Centre is committed to fair recruitment and the inclusion of applicants with criminal records. It is essential that people do not face unfair discrimination in any role within the charity, whether paid or voluntary. For that reason, we do not use criminal records to exclude people. We only ask about criminal records if they are relevant to the role.
Location: Homebased
Department: Fundraising, Marketing & Communication
Salary: £33,533.60 - £41,917 FTE (depending on experience)
Hours: 25 to 37.5 hours per week
Job Type: Part time
Contract Type: Temporary
If you are an experienced Marketing Communications professional, looking to utilise your skills within the charity sector, this could be the role for you.
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional, and social wellbeing.
To help us create amazing partnerships, we need amazing people. Canine Partners has an exciting opportunity for a talented Marketing Communications Manager to join our dedicated Marketing Communications team for a temporary fixed term period of 12 months (maternity cover - ideally starting in June/early July).
This is an incredible role at a prominent assistance dog charity where your role will be a part of our essential work that transforms lives every day.
What you will do:
To increase the charity's reach and awareness, you will lead a high performing communications team in the delivery of impactful marketing, communications and PR.
Crafting compelling stories and showcasing the life-changing work the charity does, you will be the central point of contact for all marketing and communications needs, ensuring consistent and effective communication to amplify the charity's impact. You will manage all the communications channels; oversee brand assets, external relations, PR, website, social media, email and creative libraries. Combining strategic vision with proactive tactical team support, you will be responsible for strategic project management and the delivery of engaging communications projects.
It is an exciting time to join us, as the charity marks its 35th anniversary this year and we will be doing lots to celebrate! Including embarking on ambitious projects such as our brand review, website rebuild, major appeals and campaign projects and of course our 35th anniversary communications.
What we're looking for:
- Team leadership or individual line management experience.
- Strong project management skills, experienced in managing multiple campaigns and prioritising workload for self and others.
- Experience of strategic marketing and communications delivery.
- Experience overseeing brand assets and communication channels (website, social media, PR)
- Strong relationship building and collaboration skills.
- Proven experience in multi-channel campaign planning and execution (social media, web, direct marketing, PR)
- Expertise in media relations and brand awareness.
- Exceptional creative writing and content creation skills.
- Understanding of GDPR and compliance protocols.
Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
We can offer you:
- 33 days annual leave allowance (inclusive of bank holidays)
- Salary exchange pension scheme (matched up to 5%)
- Charity (occupational) sick pay
- Life assurance
- Wellbeing portal
- Employee assistance programme
- Free on-site parking (for site based/visiting staff)
- Dog friendly offices (for site based/visiting staff)
- Flexible working hours
- Mileage expenses (45p per mile)
This role can be delivered remotely from home. Occasional travel may be required for attendance at events and content creation support; travel is assessed and distributed amongst the team in relation to location and capacity (claimable expenses for business travel as required). We will provide a high spec laptop, additional screen and iPhone for use in the role.
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.
First interviews are scheduled to take place online (via MS teams) in the week commencing 5th May 2025.
Second interviews are scheduled to take place in person (location to be confirmed), in the week commencing 12th May 2025.
*subject to changes
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
Please note we may choose to close this advertisement early should we find a suitable candidate or if we receive a high volume of applications. Please be assured that we contact all candidates about the outcome of their application, this may take longer if we receive high volumes of applications.
REF-220617
We will change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing.





Benefits:
- Annual leave: 33 days (plus eight bank holidays)
- enhanced maternity, paternity and adoption leave, and shared parental pay
- family-friendly policies
- 8% employer pension contribution (Aviva) or opportunity to continue NHS pension
- free health cashback plan (Medicash): employee cover plus up to four dependent children
- 24/7 virtual GP access (UK registered), plus access to Best Doctors
- free, confidential employee assistance programme (Medicash)
- access to a wellbeing app
- flexible working options including hybrid working, flexible working patterns such as part-time, compressed hours, and more*
- learning and development opportunities including bespoke training and access to LinkedIn Learning)
commitment to employee health and wellbeing. - we have a Menopause Friendly accreditation and are a Disability Confident employer
About Us
Every three minutes someone in the UK develops dementia: a progressive and complex condition that can be devastating for the whole family. One in two of us will be affected by dementia in our lifetime, either by caring for someone with the condition, developing it ourselves, or both.
Dementia UK is the specialist dementia nursing charity that is there for the whole family. Our specialist nurses, known as Admiral Nurses, provide free, expert advice, support and understanding to help families care for their loved one. Every day, Admiral Nurses help families up and down the country to have the best life possible, for as long as possible.
About the role
This is an exciting opportunity to join Dementia UK’s IT team as our IT Vendor and Service Integration Manager. In this pivotal role, you will oversee the end-to-end vendor management process, ensuring seamless integration of external services with our internal IT operations.
Acting as the primary liaison between outsourced service providers and internal IT teams, you will ensure alignment with organisational objectives, maintain service quality, and optimise the value derived from vendor relationships. You will also be responsible for ensuring that contract obligations are consistently met.
You will coordinate across IT Operations, IT Applications/Data, and directorate technology-dependent teams to resolve issues that span multiple domains, ensuring the smooth integration of services between internal and external providers. A key aspect of the role will involve monitoring and reporting on vendor performance against SLAs and KPIs, providing regular comprehensive updates to the Deputy Director of IT. In addition, you will oversee contract management for all outsourced IT services, negotiating amendments and renewals to secure the best value for the organisation.
To succeed in this role, you will have experience with IT service management frameworks such as ITIL, along with a strong background in IT supplier and budget management. You will bring demonstrable experience in managing complex outsourcing relationships, coupled with strong negotiation, communication, and interpersonal skills. You will also have a strong understanding of IT service management principles and practices, along with substantial experience in IT vendor management or service delivery roles.
If this sounds like you, join us in making a difference in the lives of those affected by dementia.
Our culture
In addition to a competitive salary and a generous benefits package, we truly value our people. It’s important for us to create a working environment that looks after our workforce to support them in achieving their full potential. You will become part of a diverse and dedicated team who are supported to use and develop their skills. We recognise and value the key role you will play in delivering our strategic plans for the benefit of those living with dementia.
Our staff have a voice. Representatives from different roles and levels across the organisation positively contribute to and lead on our working groups around health and wellbeing, menopause, and equity, diversity and inclusion.
Dementia UK is proud to welcome everyone. We aim for a truly inclusive culture with talented, diverse teams that represent a variety of backgrounds, perspectives, and skills. We celebrate difference and individuality and encourage everyone to join us and be their whole selves always.
By applying to join Dementia UK, you acknowledge that in the event you are successful for the role, any offer and your ongoing employment will be conditional on you having or obtaining the right to work in the UK.
*Please note that any decision on flexible working is based on business needs
When you apply for a job at Dementia UK, we will collect certain information about you to process your application and assess your suitability for the role. Further details can be found in our privacy notice.