Legal Administration Jobs
Soul City Arts (SCA) is an arts organisation committed to developing creative programmes with a vision of ‘connecting communities and transforming society through creativity’.
ABOUT US:
The organisation is founded and led by artist and curator Mohammed Ali MBE, who has built a strong team over the past two decades. We create events and programmes that explore commonalities and shared narratives of people across all faiths and those of differing perspectives. We seek to build hope, pride and confidence within communities enabling them to celebrate themselves and their narratives. We like to help tell the stories of everyday people in extraordinary form.
We are currently a small team of three employees and 3 more regular freelancers with ambitions to grow!
We are now looking for our next hire - an experienced Operations Manager - to help us support our ambitious plans.
ABOUT THE ROLE:
This newly created role will be responsible for defining, shaping and implementing key processes and systems related to programme management, and overall business operations including finance. These processes will enable us to streamline our business and support the needs of our companies programmes and funding requirements.
In addition, this role will be responsible for overseeing our facilities management and internal operations to ensure we are compliant and have H&S at the heart of everything we do.
What you will be responsible for:
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Be responsible for all aspects of the management, development and maintenance of SCA Port Hope building, site and its external premises.
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Ensure statutory inspections and routine checks on health and safety and security are scheduled, undertaken, accurately recorded and, where appropriate, and reported in a timely fashion. This includes fire and security alarm systems and equipment, any others that are relevant.
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Liaise with relevant authorities in the management of the site and buildings eg the Environment Agency, Birmingham City Council etc as required.
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Manage the provision of services eg insurance and utilities, working with the Executive Director to undertake due diligence and secure competitive quotes.
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Oversee the company’s compliance with all legislative and contractual requirements.
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Commission and manage relationships with all contractors working within the buildings and external premises, including maintenance as required.
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Plan the delivery of all capital works to the building with the production manager (funding pending)
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Act as a key-holder and be on call should issues occur out of hours.
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Ensure procedures and processes are followed to protect the security of the buildings and site.
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Work with the freelance staff to ensure they have the appropriate training on Health and Safety, First Aid, Manual handling etc.
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Prepare required reports and recommendations for Team, Board and funders as required.
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Manage operational contracts such as refuse collection, etc.
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Lead on the organisation’s Health and Safety Strategy, including provision of adequate first aid and fire safety.
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Oversee and ensure implementation and communication of site and operational risk assessments.
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Ensure compliance with all legal obligations and licensing requirements including: Public Entertainment, Health and Safety, PAT testing etc.
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Take a lead on SCA environmental responsibility, ensuring SCA seeks to reduce its carbon footprint and we operate as efficiently as possible, including waste disposal, disposal of used areosols, recycling schemes and reporting of such to funders.
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Advance planning of production schedules in conjunction with the Studio Assistant to ensure that events can be set up in good time.
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Ability to support a variety of configurations of our multi-purpose space with some basic technical knowledge. Specialist training will be provided. This will include audio visual display equipment, basic sound systems, setting up multi party Zooms, seating and desk configuration.
ABOUT YOU:
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Experience of managing the maintenance and operation of buildings.
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Knowledge of safety and workplace legislation and experience of managing and delivering a policy and activity eg risk assessment writing and review.
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Experience of setting and managing budgets and financial projections to ensure best use of resources through prioritisation and planning.
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Strong organisational skills, with the ability to prioritise workload.
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Self-motivated, practical and flexible with a positive outlook and can-do attitude.
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IT literate, with experience in using Microsoft Excel, Word and Outlook.
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Interest and/or experience in technical delivery
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Willingness to be part of an on-call rota, and to work flexible hours including some evenings, weekends and Bank Holidays.
DESIRABLE SKILLS / EXPERIENCE:
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Health and Safety qualification (IOSH / NCRQ / NEBOSH).
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Previous experience of managing building management systems.
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Experience of managing small scale capital projects including financial, operational and health and safety requirements.
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An understanding of fire safety.
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An understanding of accident and incident management reporting.
WHAT YOU CAN EXPECT FROM US:
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Opportunity to shape and build our internal processes.
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Opportunity to work for an organisation that is committed to serving our community.
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Multiple opportunities to connect, grow, and develop.
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Enhanced annual leave.
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Opportunity to work flexibly.
We’re All About Equal Opportunities:
We know that a successful team is made up of diverse people, able to be their authentic selves.
Interviews will be guaranteed for all candidates meeting the basic criteria linked to the person specification provided in relevant job description. SCA aims to reflect all of the city of Birmingham’s communities in our workforce and in particular those from a diverse background.
If you believe that you meet the minimum requirements of the role, you are warmly encouraged to apply. In addition, SCA is committed to meeting your access, inclusion, and support needs. Please share with us any access and support needs and reasonable adjustments that will support you during this process and we will work with you to ensure that your support needs are met.
To support us with our monitoring processes, please complete the anonymous equal opportunities form available via our website.
How to apply:
To apply please submit your CV.
We would also love to find out more about you and why you have applied so please also write (up to 1 page) your answers to the following questions (select 3 questions max):
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Tell us what excites you the most about Soul City Arts?
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Tell us more about you and your interest in this specific role?
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Please provide up to three examples of your experience which you believe best demonstrates your ability to deliver the role for which you have applied?
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Tell us about a recent creative experience that you really enjoyed?
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What does community and inclusion mean to you?
If you prefer, you can record your answers to your selected questions on a video of no more than 4 minutes.
Timescales
Deadline: Monday 15th July 2024.
Interviews: We will conduct informal telephone interviews with you first. In person interviews for shortlisted candidates taking place week commencing Monday 15th July.
Role Commencement: As soon as possible after the offer is made.
We have an exciting opportunity for a Caseworker, known internally as a Victim Care Advocate to join the South Yorkshire team in Sheffield working 28 hours a week on a permanent contract for 12 months. This is a Hybrid role and be based at Hackenthorpe Sheffield and home working.
Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based at our Hackenthorpe, Sheffield office and will require regular travel within the South Yorkshire area. Hence, holding a driving licence is essential.
As a caseworker, you will:
- Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
- Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
- Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
- Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
You will need:
- Experience of working with vulnerable adults and/or families
- Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
- Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Ability to needs assess, risk assess and empathise with the victim
- Excellent IT and administrative skills including the use of Microsoft Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Salary - Circa £30k per annum - pro rata if part time
Full-Time / Part-time - 30 hours per week minimum (flexible)
Location - Esher, Surrey
Application Deadline - Friday, July 5, 2024
About our Fundraising team:
See the difference you can make. Every day.
We’re small enough to be a close-knit team where you can see the difference your ideas make to the care, we give every day. Yet, big and ambitious enough for you to grow and explore new campaigns, initiatives, and techniques.
As a team we will support you to grow and learn in your role with training, development opportunities and fantastic wellness benefits.
About the role:
We have an exciting opportunity for a Legacy Officer to join our Legacies team. This is the ideal role for someone looking to gain more experience in legacy fundraising, and for someone who wants to make a difference to our communities when time matters most.
You will help deliver the legacy fundraising programme with the aim of securing and retaining legacy pledges, and ultimately growing income from this vital source of support.
A large part of the role will also be focused on the stewardship of existing pledgers, considerers and enquirers. You will be comfortable engaging with the public, handling enquiries, and keeping our supporters engaged with and updated on our work.
You will also work closely with the Legacy Lead to develop marketing campaigns, legacy materials, and to support other promotional activities and the wider Legacy team
About you:
Empathy and listening skills come naturally to you. You will be pro-active and have good attention to detail, excellent communication skills, as well as some working knowledge of databases.
You may have previous experience working in a fundraising environment, in relationship management/direct marketing or in a customer service related role.
If you are a friendly team-orientated person who shares our values, and you’re looking for a new role in a supportive and inclusive environment, we’d love to hear from you!
As well as our competitive salary package and the opportunity of joining organisation where you will be able to make a difference to our patients and their families, we offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays - rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
- subsidised meals at our on-site restaurant
- access to Blue Light Card discount card
- access to our Group Pension Scheme
- educational and professional development opportunities (we have an on-site Education Team)
- free on-site parking
- tranquil Hospice grounds
- Employee Assistance Programme
- wellbeing - we provide a programme of activities, opportunities, and guidance to inspire and support our employees to live a healthy life, at home and at work.
Discover the difference you can be.
About us
Princess Alice Hospice is one of the top ten adult hospices in the UK, providing specialist palliative care and support to a community of more than a million people living in Surrey, south west London and Middlesex. We need to raise over £10million a year to provide our free palliative and end of life care services and our fundraising team are crucial to achieving this.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
Interview Date: w/c 15th July
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check.
The client requests no contact from agencies or media sales.
We currently have an opportunity for a Caseworker to join the team in Cumbria working 37.5 hours a week. This role is home-based with extensive travel throughout the region. The role is to cover maternity leave up to May 2025.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is home-based and requires regular travel within the Cumberland area, due to the location, a driving license and access to a vehicle is considered an essential requirement. As a caseworker, you will:
Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support the commissioners and their service goals to victims.
Ensure each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions
Undertake risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
Provide information and advocacy to enable service users to navigate and understand the criminal justice process and ensure their rights are upheld in accordance with the Victims Code of Practice this could include criminal, legal and if relevant, civil remedies to service users.
You will need:
- Experience of working with vulnerable adults and/or families
- Understanding and knowledge of an active commitment to promoting equal opportunities, inclusion and diversity
- Ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner
- Understanding of confidentiality and safe working practices, in accordance with safeguarding and data protection legislation
- Ability to needs assess, risk assess and empathise with the victim
- Good IT and administrative skills including the use of Microsoft Office packages
- High resilience and the ability to work under pressure
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
We have an exciting opportunity for a Triage and Early Interventions Officer (DASS Helpline) to join the Domestic Abuse Specialist Service in Brighton & Hove. This role is full time working 37.5 hours per week and is offered on a hybrid basis working between home and our office in Brighton.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on trauma-informed support and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your Birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This hybrid role is based in Brighton & Hove. There is a mandatory office attendance requirement with a minimum of 1 day a week.
The role will involve:
- Making initial contact assessing and providing information to victims/survivors of domestic abuse
- Providing any immediate safety and support needs for the victims/and their children(s) including safeguarding when required.
- Providing administrative support to our wider team to support them in the delivery of advocacy to victims/survivors of mainly domestic abuse.
- Liaising with the police and other agencies to ensure all relevant information is collected including safe contact numbers and consent from victims/survivors.
- Gathering feedback from service users and collating this into monthly reports and contributing to monitoring information for the service.
- Participating in regular supervisions and reviews.
You will need to:
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the myths, facts and misconceptions about domestic abuse.
- Understand Safeguarding issues, and the legal responsibilities surrounding these issues.
- Understand the needs of victims/survivors of domestic abuse.
- Understand the effects of trauma and the importance of trauma informed practice.
- Have a good understanding of the Criminal Justice System.
- Have strong crisis management skills and the ability to deal with stressful and difficult situations.
- Have excellent communication, negotiation and advisory skills, both written and verbal when interacting with a range of agencies and individuals.
- Demonstrate the ability to use IT applications competently including, Microsoft Word, Excel etc. and Case Management systems in order to keep accurate records and monitoring your performance.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.
We looking forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
The Miscarriage Association (MA) is a national charity dedicated to providing support and information to anyone affected by the loss of a baby in pregnancy. We also raise awareness of the impact of loss, advocate for those affected and challenge the taboos that can make miscarriage a lonely as well as distressing experience.
We do this by offering staffed support services (telephone helpline, live chat, email and DM), a network of peer support groups, a comprehensive website and a range of highly regarded patient leaflets. We also provide training and resources for health professionals and employers, contribute to research and ensure the patient voice is heard by policy and decision-makers.
We are about to begin a new chapter in our 40-year history, with ambitious plans to ensure our trusted services and support reaches even more people affected by this often-heartbreaking experience.
We are looking for a senior campaigns, media and PR specialist to lead our recently expanded communications team to deliver a compelling and influential comms and campaigns strategy.
You will be responsible for the strategic development and operational delivery of all our campaigns and external communications, finding creative ways to build our brand, increase understanding of pregnancy loss and grow our income. You will manage relationships with the media and lead on securing coverage across online and offline channels, through, for example, press releases, human interest stories, case studies and position statements.
Acting as a key ambassador for the MA, you will also support the CEO to develop and maintain strong relationships with, and represent the charity to, a diverse range of stakeholders. You will also work alongside the CEO, Head of Operations and Service Delivery and other key personnel to contribute to the charity’s strategic vision and plans and help to translate these into communications activities and KPIs.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Magic Club inspires young people to dream big, helps them to develop strong foundations and supports them to reach their fullest potential.
Could you play a key role within an ambitious young charity to create real and lasting change for young people? If you have considerable experience working with young people and have the skills, passion and ideas to ensure every young person in Claremont has the opportunity to reach their fullest potential then we would love to hear from you!
The Magic Club (CIO) is a charity in Claremont, Blackpool, working with young people aged 7-16 to support them to thrive; increasing skills, accessing new opportunities, developing relationships and having loads of fun. We currently deliver youth club sessions four evenings each week in term time from our own venue, offering a diverse and high quality range of activities and project work. We also deliver detached youth work, Duke of Edinburgh and Arts Award programmes, AQAs, trips, residentials, holiday programmes, 1-2-1 and small group work, projects and youth volunteering, all served up with really tasty food. Alongside this we work with our parents and carers, wider community and partners to ensure we do whatever we can to support young people to thrive.
Opening in March 2018, we have seen a huge impact for young people in our community. With increased confidence, social skills and aspiration as well as improved relationships and routes to further education and work; we are making a lasting difference.
We are recruiting for a Senior Youth (Support) Worker to join our small, friendly team. We are looking for a highly motivated and skilled colleague, with the vision, knowledge and commitment to lead on the delivery of our curriculum, projects, club sessions and activities with, and for, the young people of Claremont.
You will support our team of youth support workers, volunteers and Peer Educators, helping them to use their knowledge and experience for the benefit of our members. You will develop relationships and partnerships within the community to develop further support and opportunities for young people. You will also support the evaluation of our work, ensuring we are continually meeting the needs and interests of young people.
We will accept applications from JNC qualified workers or for individuals who are willing to complete a funded Level 6 qualification whilst working with us (the salary bands reflect payments for unqualified and qualified individuals). In either case we would require a Senior Youth Worker with comprehensive experience of working with young people and has experience of supervising teams of staff and volunteers.
We are a little biased, but we think the best part of the role is working with some of the most brilliant young people in Blackpool. This role will be pivotal in supporting the charity to further develop our offer for our young people, ensuring it is high-quality, meets the needs of our members and makes a big impact. There is a lot of scope for some really creative work and we can assure you, no two days will ever be the same.
Applications are welcomed from experienced, skilled and passionate individuals who meet the criteria outlined in the Person Specification.
We are reviewing applications for this role on a rolling basis, it will close once we have received an sufficient number of shortlisted applications.
Supporting young people in Claremont, Blackpool to dream big, develop strong foundations and reach their fullest potential
The client requests no contact from agencies or media sales.
As a Money and Debt Coach (Omni-Channel: Telephone & Video), your primary role will be
to provide financial coaching and ensure that over-indebted clients receive tailored debt
advice through various channels, including telephone, WhatsApp, and our network of video
advice kiosks located in prisons, hospitals, job centres, town halls, and other community
settings
Scope of role
- Providing tailored financial advice and support.
- To maintain detailed case records.
- Keep up to date with legislation, policies and procedures and undertake appropriate training.
Key Responsibilities
- Accurate, effective and individually tailored advice
- Deliver financial capability workshops at various NHS sites, promoting financialresilience and wellbeing.
- Provide money coaching advice through various channels including face-to-face, video, and telephone sessions.
- Complete assessments which lead to appropriate referral to an in house debt adviser
- Interviewing those that access the service using sensitive listening andquestioning skills to allow them to explain their problem(s) and empower them to
set their own priorities.
- Signposting/referring clients to internal and other agencies where required. Issuing foodbank vouchers.
Detailed case records
- Maintaining detailed case records, ensuring that all work meets all auditing and quality standards and the requirements of the funder.
- Ensuring all case records and written up in a timely manner.
- Monitor and report on client engagement and outcomes from advice sessions.
- Familiarity with CRM systems and practices (Customer Relationship Management system).
- Handle customer complaints, provide appropriate solutions within the time limits, follow up to ensure resolution.
Up-to-date training
- Completing a minimum of 16 hours of technical CPD accredited training orqualifying activity.
- Maintaining an up-to-date record of all training sessions.
Teamwork and Collaboration
- Work to an agreed work-plan, meeting targets and milestones, whilst prioritisingand managing your own workload.
- Be an active member of the team, identifying opportunities for your owndevelopment, and demonstrating financial efficiency and value for money
throughout your work.
- Compliance with Toynbee Hall policies and procedures, including health andsafety.
5. Other
- Travel across London as required, and occasionally the UK.
- Undertake additional tasks as delegated by DFA Management.
Please download the full Job Description for more details.
The client requests no contact from agencies or media sales.
The deadline for applications is Sunday 14th July 2024.
Location: UK, Lebanon, or Egypt
Location type: Hybrid
Reporting to: Director of Finance and Operations
Annual salary: £76K GBP. Salary is offered based on experience and location and will be adjusted dependant on the cost of labour for the country in which the candidate resides. Candidates must have the right to work in the country from which they are applying.
Contract type: Permanent
Working hours: Full-time (35 hours)
Manages: 2
Candidate level: Management
Background
Medical Aid for Palestinians (MAP) works for the health and dignity of Palestinians living under occupation and as refugees. MAP is the leading UK charity delivering health and medical care to those worst affected by conflict, occupation, and displacement in the occupied Palestinian territory and Palestinian refugee camps in Lebanon.
Job Purpose
The Deputy Director of People and Culture will help implement the organisation's goals and strategy related to staffing, recruiting, and retention, and development ensuring that the HR policies and processes best support MAP’s mission. With 130 staff, growing to 170 during 2025, across 4 countries, the Deputy Director of People and Culture is also responsible for ensuring consistency throughout the organisation, fostering a common sense of belonging across all its offices, and supporting an inclusive, thriving work environment for all throughout the complete work life cycle. They will plan, lead, direct, develop, and coordinate the policies, activities, and staff of the HR department, ensuring legal compliance and implementation of the organisation's mission and talent strategy.
Key Responsibilities
Human Resources
· Ensure continuous organisational improvements for all departments across MAP and be responsible for planning, coaching, and consulting with teams and individuals who need assistance solving organisational challenges.
· Implement a variety of initiatives, action plans, and training materials aimed at strengthening the functional areas within MAP.
· Be accountable for the administration of human resource programs including, but not limited to onboarding and deployment, compensation & benefits, leave, disciplinary matters, disputes and investigations, performance and talent management, morale, occupational health and safety, and training and development.
· Identify staffing and recruiting needs and develop and execute best practices for hiring and talent management.
· Support diversity and inclusion initiatives as relevant.
· Maintain knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law and apply this knowledge to communicate changes in policy, practice, and resources to upper management.
· Monitor and ensure MAP’s compliance with local employment laws and regulations in which MAP staff operate and recommended best practices.
· Plan and manage all aspects of staff deployment including in occupied zones. Tasks may include risk assessments, training, health and safety measures, logistics, and legal compliance.
· Provide continuous support and develop emergency response plans, ensuring staff well-being and effective post-deployment reintegration.
· Provide comprehensive reports when required to MAP’s SMT and Board.
Organisational Development
· Ensure continuous organisational improvements for all departments across MAP and be responsible for planning, coaching, and consulting with teams and individuals who need assistance solving organisational challenges.
· Implement a variety of initiatives, action plans, and training materials aimed at strengthening the functional areas within MAP.
· Analyse and recommend changes to MAP’s systems and processes, team structures, and operations that will contribute to greater collaboration, cost effectiveness, and sustainability.
· Foster a success-oriented, accountable, and results-oriented environment within the organisation.
· Implement MAP’s organisational values of solidarity, dignity, integrity and impact.
· Ensure a cohesive global working culture by promoting inclusivity, collaboration, and consistent values across all international locations.
Team Leadership
· Provide line management to direct reports, setting, and monitoring individual performance objectives and motivating the team to be innovative and professional in its thinking and delivery.
· Ensure all HR staff receive consistent and motivating direction and feedback to enable them to work to the best of their ability.
Diversity and Inclusion
· Support MAP’s efforts in building an organisational culture that embraces and empowers all employees so they may contribute their unique experience to further MAP’s organisational mission.
Person Specification
Experience
· Bachelor’s degree in human resources, business administration, or a related field.
· At least 5-7 years of experience in medical aid, conflict/occupied zones, or a similar field.
· Strong background in human resources within the NGO sector.
· Proven experience in implementing organisational strategies and values, ensuring alignment with company goals, and fostering a cohesive, value-driven culture.
· Success in ensuring the safety, well-being, and effectiveness of staff deployed in occupied territories.
· Experience with working in a diverse and multi-cultural environment, including the ability to recognise and address challenges arising from working in occupied zones.
· Proven experience in crisis management and employee support in high-stress environments.
· Demonstrated success in developing and enforcing health and safety protocols in occupied zones.
· Experience working with international teams on international issues and building a global working culture.
Skills
· Ability to undertake a complex management role in an international organisation, leading a very busy team and schedule.
· Ability to work collaboratively with diverse teams and build a positive workplace culture under challenging conditions.
· Flexibility and adaptability to respond to changing circumstances and urgent needs in occupied areas.
· Proven ability to handle sensitive situations with diplomacy and confidentiality.
· Excellent interpersonal and communication skills.
· Fluent in spoken and written English required, proficiency in French or Arabic highly desirable.
Knowledge
· An understanding of the work of MAP and the issues facing Palestinians living under occupation and as refugees.
Personal Traits Desired
· Commitment to MAP’s mission, services, and the right to health.
· Commitment to anti-discriminatory practice and equal opportunities.
· An ability to apply awareness of diversity issues to all areas of work.
· Commitment to the values and ethos of MAP.
· Prepared and able to travel occasionally to Egypt, Lebanon, the occupied Palestinian territory, and Israel and pursue new business opportunities anywhere in the world.
· Able to work flexibly in emergencies and to meet specific deadlines including some evenings and weekends.
Terms and Conditions
· This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require.
· This is a new role, and a review of the job description will be undertaken in early 2025 or earlier if required.
An applicant’s pack is available on request.
The deadline for application is Sunday 14th July 2024
Stay updated on the latest jobs by subscribing to our Global Charity Jobs weekly bulletin and if you’re looking for a rewarding career in the non-profit sector register in our database.
Daryl Upsall International actively promotes equality, diversity and inclusion. In recruiting candidates, we seek candidates with the proven skills required; irrespective of race, gender, religion or belief, age, disability or sexual orientation.
University of Oxford Development and Alumni Engagement
CRM Learning and Engagement Manager
(known internally as DARS Senior User Engagement Officer)
Location: Oxford – hybrid working may be an option
Salary: Grade 7: £36,024 - £44,263 per annum with possible extension to £48,350.
The University of Oxford is a stimulating work environment, which enjoys an international reputation as a world-class centre of excellence. Our research plays a key role in tackling many global challenges, from reducing our carbon emissions to developing vaccines during a pandemic.
The Development and Alumni Relations System (DARS) team is dedicated to enhancing the University's engagement with its alumni and donors through an advanced constituent relationship management system. Our team focuses on supporting this CRM system to drive fundraising and strengthen alumni relations, ensuring seamless collaboration and continuous improvement in our processes and user support.
About the Role
As a member of the User Engagement team, your role will be integral to supporting and enhancing the University's CRM system for development and alumni engagement. Key responsibilities include:
- User Training and Engagement: Develop and update training courses, create learning materials, and facilitate workshops to ensure effective user engagement with the DARS system.
- Business Process Improvement: Analyse and enhance business processes to optimize the functionality and efficiency of the DARS system.
- Support and Relationship Management: Provide comprehensive support through one-on-one coaching, project assistance, and managing key business partnerships to maintain strong collaborative relationships.
To Be Successful You’ll Need:
- Excellent Communication Skills: Ability to clearly convey information and facilitate training sessions, workshops, and presentations.
- Analytical Abilities: Proficiency in analysing business processes and identifying areas for improvement.
- Relationship Management: Experience in managing and nurturing business partnerships or building and maintaining strong collaborative relationships.
- Interpersonal Skills: Excellent interpersonal and customer service skills.
- Technical Proficiency:
- Proficient in utilising Microsoft Word, Excel, and PowerPoint to create impactful presentations and documents.
- Proficient in learning management systems (LMS) and various e-learning platforms.
- Knowledge of the DARS system as used at the University of Oxford; or of other comparable fundraising or relationship management software (such as Blackbaud Raiser's Edge, Microsoft Dynamics, Salesforce
- Project Management: Skills in managing projects, providing project support, and ensuring timely delivery of objectives.
- Training and Development: Proficient in designing and implementing training programs, crafting educational resources, and utilising learning management systems to enhance employee development.
What We Offer:
Your happiness and wellbeing at work matters to us, so we offer a range of family friendly and financial benefits including:
- Flexible hybrid working
- An excellent contributory pension scheme
- days annual leave
- Membership to CASE
- Training and Development opportunities
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Membership to a variety of social and sports clubs
- Discounted bus travel and Season Ticket travel loans
Application process:
- Click the link to ‘Apply’ and follow the on-screen instructions on our Application portal for Vacancy ID: 173358.
- Applications must include of a CV and a letter of application, in your own words (in PDF format), outlining your motivations to apply for this role, your relevant experience and how you meet the criteria of the person specification.
Only applications received before 12.00 noon on 4 July 2024 can be considered.
Interviews are currently scheduled to take on 19 July 2024, in person in Oxford.
Development and Alumni Engagement is committed to having a team that is made up of diverse skills and experiences. We encourage applicants from all sectors of the community and are especially keen to encourage candidates from under-represented groups to apply.
We raise funds in support of the University’s academic priorities, securing donations for all aspects of academic and student endeavour.
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The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join a team with a bold mission – at Swindon and Gloucestershire Mind, we are dedicated to reshaping the landscape of mental health and emotional wellbeing in our community. The Autism Practitioner will work with people across Swindon with Autism and mild to moderate mental health concerns at pre/post assessment stage. Your role is all about providing a collaborative and tailored approach.
What You'll Do:
Collaboration and Efficiency: Work hand-in-hand with other local agencies/organisations to effectively deliver a wide variety of wellbeing support for people with Autism.
Innovation and Empowerment: Channel your passion into providing evidence-based interventions, elevating the mental health and emotional well-being of the people we serve, while opening doors to life's possibilities.
We have 3 contracts available 2 x 30 hours and 1 x 17.5 hours per week
We provide advice and support to empower anyone in our local communities experiencing a mental health problem.
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The client requests no contact from agencies or media sales.
To excel against targets in the provision of an effective supported Money Advice debt casework service that is compliant against quality standards including the MaPS quality of advice framework; ensuring that clients receive their full entitlement to all benefits, receive appropriate financial capability support and experience a positive customer experience from Citizens Advice Liverpool.
To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision.
To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
Requirements
- To be appointed as a Money Advice Caseworker, you will need to have knowledge and experience of complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions
- Experience of achieving performance and quality targets/KPIs.
- Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation and Citizens Advice quality standards.
- Effective oral and written communication skills.
- Numerate to the level required by the tasks.
- Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
- Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
- IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Ability and willingness to work as part of a team.
- Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy
- Ability to work across different sites within Liverpool and to advise clients in their own homes, according to the funder requirements and whether you are applying for the permanent or fixed term (6 months) Money Advice Caseworker role.
- Institute of Money Advisers Certificate in Money Advice Practice or MaPS Caseworker accreditation equivalent if applying for the qualified Money Advice Caseworker roles.
About us
Citizens Advice Liverpool is a charity that provides free, confidential and impartial advice to people who live and work in the city. We depend on a workforce of paid staff and over 120 trained volunteers. We give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem. We are the leading provider of advice and advocacy services in Liverpool and have helped clients with over 106,000 issues in 2022/2023.
CAL have achieved accreditation with the Workplace Wellbeing Charter, showing we are committed to improving the health and wellbeing of our workforce. We've also gained an award for outstanding contribution by an employer to workplace health and wellbeing 2022 by Merseycare NHS Foundation Trust.
We've gained awards from Citizens Advice National recognising our Advising Margainalised Communities Team for championing equity, diversity and inclusion in both 2021 and 2021. We were also named volunteer team of the year in 2022.
As well as a competitive salary CAL also provides access to:
- 27 days annual leave plus bank holidays
- Hybrid Working Scheme
- Interest free travel loans
- Employee Assistance Programme
- Pension Scheme
- Cycle to Work Scheme
- Lifestyles Gym Membership (20% corporate discount)
- Enhanced maternity, paternity and adoption leave pay
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Job Title: Senior Regional Finance & Operations Manager - based in Central Africa – International Applications strongly encouraged!
Reporting to: Great Lakes and Central Africa Regional Representative and Head of Finance - Africa
Preferable: 6 years experience in the Humanitarian field
Hours: 37.5 Hours per week
Principal Location: Bukavu with regular travel to other parts of the Country and Region
Background:
Street Child believes every child deserves to go to school and learn. Our projects focus on education, child protection, and livelihood support to address the social, economic, and structural issues underpinning today’s education crisis. We partner with local organizations and communities to deliver our locally rooted programs. We use evidence to drive learning and the refinement and scale-up of programs to create maximum impact for most children at the lowest cost. We pride ourselves on being willing to go to the world’s most challenging places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children go to school and learn and supported over 25,000 families to set up businesses to afford the cost of educating their children.
Part 1: Role Purpose:
This role aims to offer financial and operations management support to Great Lakes and Central Africa Region programs, focusing majorly on Street Child Programmes in DRC. The role reports to both Great Lakes and Central Africa Regional Representative and Head of Finance in Africa.
The role holds a senior position within the Street Central Africa Region team and will oversee Street Child – financial and operational setup to support operationalizing all program/project implementation in full compliance with donors’ and SC operational standards. The role will also provide financial support to programs across Great Lakes and Central Africa and partner organizations to support the development and implementation of robust financial management and reporting systems and assess and strengthen the control environment, financial management, grant management, and reporting. It will be building the finance and grants management capacity of Street Child staff and partners. A vital part of this is facilitating communication between Programmes and Finance staff.
Part 2: Key Responsibilities:
Finance Management:
- Supervise the country's standard financial systems establishment and maintenance in line with STREET-CHILD Financial Policy and Procedures, donor and local legislation requirements to provide appropriate levels of security and controls over the organization's resources and operations across the country to ensure success, consistency, and compliance.
- Develop and update quarterly the country's Master Budget to ensure that all funding gaps are covered.
- Provide strong leadership to the Finance and Admin team in all offices, whether with direct line management or technical, ensuring competent and motivated staff are hired and retained.
- Provide financial advice to the budget holders and local partners, ensure adequate support is provided to the program, and ensure the alignment of resource allocations with organizational priorities at the budgeting and implementation stages.
- Ensure that monthly accounting closure is timely, accurate, and compliant with STREET-CHILD financial policies and procedures for all Street-Child field offices and perform the bank reconciliation as appropriate.
- Using the Street-Child accounting system, produce the Budget Vs.—actuals for internal use by the country team and budget holders on a monthly basis.
- Oversee all financial and logistical requests made by the technical team and ensure they are in line with the Street-Child guidelines (Advance request, travel request, leave request, Toil request).
- Lead on applying Street-Child anti-fraud and anti-corruption policy and ensure all DRC staff understand and adhere to it, including Zero tolerance.
- Ensure regular financial and operational checks are performed for each local partner involved in Street-Child project implementation.
- Elaborate, review, and update Finance Standard Operating Procedures for STREET-CHILD DRC and across the Central and Great Lakes region as required and relevant.
- Conduct spot checks on transactions be responsible for maintaining transparency and accountability within finance and administration.
- Build financial management capacity for local partners in the region.
Grant Management and Budget proposal:
- Collaborating with other managers during proposal development, lead on the costing in proposal writing.
- Produce grant financial reports for donors in their formats.
- With the Senior Programme Manager, co-lead monthly grants review meetings involving all active partners.
- Manage the budget review, cost extension, realignment, and alert on any potential risk.
- Ensure appropriate measures are taken to address audit findings and recommendations associated with all grants.
- Conduct grant management training for local partners and provide orientation on finance matters and tools to non-finance staff.
Operations Oversight:
- Lead all aspects of HR, administration, procurement and logistics in the region
- Adequately manage internal and external HR and admin risks, highlight & resolve relevant issues with national institutions with support from the country leadership team (Taxes, labour inspection).
- Maintain daily responsibility for local staff issues, i.e., contracts, payroll, job descriptions, salary scales, leave, and benefit in support of the HR and Admin Assistant.
- Facilitate frequent staff meetings, and update the staff on the new Street-Child guidelines, regulations, etc.
- Lead the outsourcing of some services such as staff medical insurance, legal issues and the adherence to national labour laws, taxation systems and rules, social security, and insurance rules, etc.
- Lead in running procurement, ensuring value for money and overseeing all contracts which are placed with suppliers
- Ensure that all necessary agreements, permits, and licenses for Street-Child operations in DRC are in place, and keep updated on national rules and regulations pertaining to Street-Child activities.
- Lead staff adherence to all processes and ensure strict and contextualized application across the DRC program.
- Ensure proper asset management by initiating tools and control systems, including tagging.
Part 3: Person Specification
Attributes Essential Desirable
Education / Qualifications:
- Educated to degree level or higher.
- Recognised Accountancy Qualification.
- Degree in International Business Administration, finance or related field; or attendance at specific relevant training courses.
Experience and Knowledge:
- 6 years post qualification experience.
- Experience of implementing internal controls and finance procedures.
- Experience of managing multi donor grants and good knowledge of donor compliance rules and requirements – in particular working with ECHO, BHA, EU, SIDA, NMFA, FCDO, USAID, UNICEF, ECW, WFP, etc.
- Knowledge of development issues and concepts.
Skills and Abilities:
- Extensive knowledge of finance & logistics policy within non-governmental organizations.
- Knowledge of computer applications and accounting software’s.
- Excellent relationship building skills, with an ability to skilfully navigate both national and international stakeholders.
- Knowledge of French, Swahili or other relevant local languages.
Other:
- Strong interpersonal, management and team work skills.
- Ability to influence change in teams not directly managed.
- A self-starter, capable of working independently and flexibly to a high level.
- Fluent English –written and spoken.
- Good communication and staff training / capacity building skills.
How to apply:
- To apply for this fantastic opportunity, please follow the link below.
- Female applications are strongly encouraged.
The client requests no contact from agencies or media sales.
The Charity
Kinship is the leading kinship care charity in England and Wales. We offer kinship carers financial, legal, practical and emotional support and understanding from the moment they need it, for as long as they need it. Our expert advice, information and guidance helps with complicated and stressful decisions that so many kinship families have to make. We are always there to support them through challenging times and celebrate the good.
Kinship carers are strong and determined. Together, they are powerful. We help them build communities of support and action by connecting families locally and across England and Wales.
About the Team
Kinship is in the third year of delivering the first national peer support service for kinship carers in England. We have created 145 peer support groups. We have supported and trained kinship carers to create and lead their groups in a way which meets their needs.
With a new contract from the Department for Education, we’re now entering a new phase of our service with a focus on:
- creating 90 new sustainable peer support groups in areas of most need over 21 months;
- sustaining and developing the current 145 existing groups; and
- providing support and help to build a sustainable and welcoming community for all peer support groups across England.
This role will mobilise, develop and innovate our existing offer into a new Peer Support Community Hub with the focus on supporting sustainability and building resilience of peer support groups and their leaders. You will support and build our Kinship peer support community.
You’ll work with group leaders to co-create and develop a central hub of accessible and useful resources to help them to sustain their groups, working with colleagues right across Kinship to promote consistent access to services and activities (training, programmes, information, advice and campaigns), building a joined-up user experience.
You’ll ensure we use data and insight to innovate the Hub and develop a strong thriving community of peer support group leaders.
About the role
The role of the Peer Community Innovation Lead is to oversee and take accountability for sustaining kinship peer support groups across England in priority areas as part of a new hub and spoke delivery model.
In this context, your team is the centralised ‘hub’ of the service, delivering an exciting programme of training, speakers, toolkits and resources to help peer support group leaders develop, build and sustain their group well. Your team will build and develop this ‘peer support community hub’. This will include annual in person celebrations.
Your team will make sure groups feel connected and supported, learn from each other and build a powerful and resilient peer community.
Managing a national team of three, you will develop a strategy and operational plan to build on and mobilise a new peer support community.
The type of person we’re looking for:
Dynamic and people-centred, this role is about innovating and developing a supportive community of peer support group leaders nationally in person and online. You’ll understand the power of relationships and be an excellent communicator. You’ll understand how communities hold their own power and your team will help unlock that. Innovation is key to the success of the Hub and you’ll ensure you’re using best practice and learning to develop it.
An excellent communicator, you’ll develop external specialist partnerships to support group sustainability. You’ll ensure through the National Peer Support Connector role that peer communities are connected and engaging with the new National Kinship Care Ambassador to share insight and best practice.
You’ll be comfortable with using digital technology and tools to build communities, relationships and develop resources.
Please note the closing date is the 8th July.
An ethical recruitment consultancy shaking up the not-for-profit sector. Recruiting without compromise and representing talent unapologetically.
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Type of role:Full time, permanent
Reporting to: Head of Apprenticeship Partnerships
Annual Salary: Between £25,000 - £27,000 depending on experience
Pension:Workplace pension, employer contribution @ 10%
Holidays: 25 days per annum pro rata plus up to 5 efficiency days
Location: Potential to be hybrid, with 3 days a week in Ancoats, Manchester
Working Pattern: Monday to Friday, 9am to 5pm (flexible)
Start date:ASAP
Welcome to Ada!
We are the National College for Digital Skills and our mission is to educate and empower the next generation of diverse digital talent. We are the first new Further Education College in England since 1993 and the only one that is solely focused on widening the tech talent pool in the UK.
We work with a fantastic roster of partners such as Deloitte, Bank of America and PWC and offer an innovative, supportive apprenticeship experience for our 350+ learners that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech.
We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners, place a major focus on diversity recruitment. At present over 40% of our students come from low income backgrounds, more than 50% are from racially diverse backgrounds and over a third of our apprentices are young women.
Our apprenticeship outcomes massively outperform national averages and this is testament to the quality of teaching and learning provided and the joint support offered throughout the apprenticeship journey. We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!
What’s your mission?
Ada is seeking a dynamic and proactive Business Development Officer to join our team. The successful candidate will play a key role in establishing and maintaining partnerships with employers to support the growth and success of our apprenticeship programmes.
Key responsibilities of this role include:
Driving New Business Growth:
- Identify and nurture growth opportunities for new employer partnerships through thorough desk research and strategic outreach efforts, ultimately increasing the team’s conversion rate through targeted appointment generation.
Promotional Activities:
- Represent Ada at internal and external networking events, leveraging opportunities to expand our influence and strengthen our partnerships.
- Respond to incoming enquiries from potential employers and contribute to proposal writing.
- Craft compelling case studies that highlight the impactful outcomes for our employer partners and apprentices, in addition to responding to enquiries from potential employers.
Partner Development:
- Strengthen employer engagement through proactive measures such as Ada’s annual employer survey, hosting feedback sessions, and actively collaborating on programme enhancements etc.
- Drive customer (employer partner) success through rigorous reporting of cohort progress and swiftly resolving any issues in collaboration with Ada skills coaches, academic and operational teams.
Partner Onboarding:
- Streamline the onboarding process for employer partners, ensuring seamless execution of contracts and compliance with ESFA funding rules, while providing continuous support and communication until completion.
We’d really like to hear from you, if you are…
- Inspired by Ada’s mission and excited to contribute to our growth.
- A strong relationship builder both with internal, cross-functional teams as well as current and potential customers
- Comfort with ambiguity and ability to drive partner specific initiatives
- Looks forward to a challenge, seeks development and opportunity to learn new skills
- An effective and structured communicator, with the ability to influence and empathise with a wide range of stakeholders across the apprenticeship and employer partner space
- A self-starter with demonstrated experience working towards targets and achieving results through a proactive approach to finding growth opportunities
- Experience of account management or a customer facing role
- Highly organised with an ability to track details and create clear plans for partner success in partnership with other Ada functions
- Confident user of Microsoft Office or G-suite and experienced using a CRM system
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our employers. If this opportunity is of interest to you with some flexibility, please do discuss this with us.
Safeguarding
Ada, National College for Digital Skills is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.
We care about equity, diversity and inclusion
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
● To provide and promote equality of opportunity in all areas of its work and activity;
● To recognise and develop the diversity of skills and talent within its current and potential community;
● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
● To promote good relations between individuals from different groups.
Applicants with disabilities
Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.
Sponsorship
Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
How to apply for the role
Please submit your CV and answer the question: ‘What excites you most about becoming Ada’s new Business Development Officer?’
The closing date is: 20 July 2024
Next Steps
Interviews will be arranged on a rolling basis based on receipt of applications and we reserve the right to remove the advert before the above closing date so early applications are recommended.
Thank you for your interest in the role and good luck with your application!
The client requests no contact from agencies or media sales.