Learning officer jobs in east devon, devon

We’re looking for a Head of Volunteering Development to lead and inspire new approaches to social action in Somerset.

We are seeking someone who is passionate about volunteering and the huge benefits it can bring for individuals and community organisations. You will explore new and innovative ways of working that help ensure volunteering is accessible to all, well supported, and provides a positive experience for everyone. In addition, you will build strong partnerships across the voluntary, community, faith and social enterprise (VCFSE) sector to help bring this vision to life.

Key responsibilities include:

• Engaging with partners, stakeholders and the wider VCFSE sector and build strong relationships to develop and implement a Somerset Vision for Volunteering
• Working with partners across the health system to deliver the Volunteer for Health programme, an initiative that seeks to develop volunteering infrastructure to support health and wellbeing outcomes
• Identifying and developing training support Volunteer Coordinators and Managers so volunteers feel supported
• Working with grassroots community groups to co-produce ways to enable place-based volunteer engagement
• Developing and implement innovative ways to engage new and returning volunteers and address barriers that exist
• Developing and growing our Volunteer Coordinators Forum; a network that allows shared learning, networking and best practice
• Working with the wider Spark Somerset team to develop our digital volunteering platform, Spark a Change, that matches residents of Somerset to a range of volunteering opportunities
• Collect and use a range of quantitative and qualitative data to demonstrate impact and champion the value of volunteering

You’ll bring experience in developing and delivering volunteer opportunities, a strong understanding of the local and national volunteering landscape, excellent communication and partnership-building skills, and the ability to work creatively and independently in a fast-paced environment.

In return, we offer flexible, hybrid working options, a free Employee Assistance Programme, and up to 7.5 hours of volunteering leave per year.

This is a full time role, although we welcome applicants seeking part time or flexible working. The annual salary is £36-£38k (full time equivalent and dependent upon experience).

For further information about the position and who we’re looking for, or to apply, please visit our website.

About the role

As one of two Regional Programmes Manager, you’ll inspire and lead a team of Senior Programmes Officers and Kinship Family Workers to effectively deliver high quality support services for kinship families across Greater London, the South of England and the Midlands.

You’ll do this by working in close collaboration with local authority teams who have commissioned our services and other funders where appropriate.

You’ll have accountability and ownership for ensuring we deliver impactful services for kinship carers and that we meet targets for our commissioned services. Working collaboratively with our other managers in other services, you’ll ensure we’re delivering high impact programmes.

You’ll ensure your team have real clarity and direction on their role and responsibilities - encouraging curiosity, learning and solutions-focused thinking. As a leader in the organisation, you are a key model for the team.

Your team will deliver the following programmes:

• Kinship Connected – in-person one-to-one support and support groups in the community
• Kinship Reach – remote one-to-one support and virtual support groups
• Kinship Ready – online workshops to prepare new and prospective special guardians for their role, as well as wraparound one-to-one support (in one local authority)

You will also manage a new role of Grants Officer - London, funded by the Aviva Foundation.

As one of our deputy safeguarding leads, you’ll be part of our key safeguarding structure.  This means you’ll take ownership to make sure our people feel confident and well supported to demonstrate best practice and making sure safeguarding is everyone’s responsibility.

Key responsibilities include:

• Oversee the day-to-day running of programmes, supporting mostly home-based Senior Programmes Workers and Kinship Family Workers to ensure high quality, consistent and impactful programme delivery.

• Meet performance targets as directed.

• Create and keep developing processes and systems which support consistency across all programmes, ensuring good quality documentation and manualisation on Notion.so

• Develop quality assurance frameworks with other service managers and directors.

• Support your team to establish and deliver in-person and virtual peer support groups regionally and generate engagement with kinship carers.

• Line management and supervision of Senior Programmes Workers and Kinship Family Workers as required.

• Actively encourage personal development and support staff to deliver key targets and outcomes and ensure high levels of wellbeing.

• Work with the Director of Services and Digital, Head of Programmes and the Business Development team to develop proposals and present to local authorities to secure commissions.

• Manage the delivery of commissioned contracts through collaborative relationships with local authorities, ensuring targets are met.

• Manage the programmes and services within budget, in accordance with Kinship’s financial procedures and ensure the reporting of progress in line with funder requirements.

• Work actively and positively with other managers within Kinship to ensure sharing of best practice, problem solving, relevant connections and consistency of delivery across England and Wales.

• Act as a deputy safeguarding lead at Kinship

Essential requirements include:

• Substantial experience in managing a regional service or programme with high quality outputs (national experience desirable but not essential).
• Substantial experience of managing, developing and evaluating effective and innovative services for families experiencing crisis and experience in reaching ‘hidden communities’ and a commitment to equity, diversity and inclusion.
• Experience of leading and managing continuous improvement in changing contexts.
• Experience of governance and managing risk on high profile service delivery.
• Experience of ensuring that services are designed and led with user needs at the heart, ensuring that the voices of our kinship carers inform ongoing design and development of our programmes.
• High quality digital and data literacy and using technology to help us to be better in our processes. You’ll have to own Salesforce and be a massive champion for the team. You will be accountable for ensuring they use it well.
• Substantial experience of leading high-performing service teams including managing wellbeing, development and performance.

How to apply

In place of a cover letter, you will be asked to answer the following five questions, alongside providing your CV. Please keep your answers to a maximum of 250 words.

1. Tell us why you’re interested in working for Kinship in this role and what experience you bring that would make you successful? This is an opportunity to tell us about you, your experience and your values.
2. Please give an example where you have managed a successful regional programme or service (this could also be national). Please include scale, key performance indicators and outcome. What made it a success?
3. What makes you a great team manager? Give one example of how you have supported teams and individuals to flourish and one example when you have had to step in to address behaviour or performance issues. (This is an opportunity to share your enthusiasm for supporting others to develop and deliver to a high standard. You can share evidence of how your approach has worked and how you’ve tackled challenges and difficult conversations along the way).
4. Quality assurance and consistency is key to making sure our programmes deliver impact for our kinship carers. This includes ensuring your team are following processes, using our case management system effectively and have the tolls to do their role. Please describe how you would approach this at Kinship using a previous example.
5. In this role you will be a deputy safeguarding lead at Kinship. This is a key role, the lives of kinship carers are incredibly complex.  Give one example of a safeguarding situation that required your response in a previous role. Explain what your rationale and thought process was. How did you hold appropriate boundaries and progress actions to effectively safeguard vulnerable children and adults?

Key Dates

• Application deadline: Wednesday 30 April, 9am
• First interview: Online – Tuesday 6 May
• Second interview: In person (Vauxhall, London) – Tuesday 13 May (travel expenses covered if required)

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to.

We are made by and for our community of kinship carers. Like family, relationships run deep. And we hear their experiences; for too long they have been isolated without the help they need.

We support, advise and inform kinship carers. Connecting them so they feel empowered. Because a child needs the love and warmth of a thriving family.

We develop research, campaigns and policy solutions. Creating positive change across society. Because for kinship families, love alone is not enough.

Through our work we harness frustrations to fuel passion for change. And tough experiences to inspire ideas that transform lives.

And as we see momentum building, we keep using evidence to demonstrate the value of kinship care. Helping kinship carers navigate challenging circumstances. Believing in a child’s potential.

Join us. Together, let’s commit to change for kinship families.

Make a Change 

Make a Change is a community-wide, early response approach to people using abusive behaviours (or who are concerned that they might be) towards a current or ex-partner. The model has been developed by Respect in partnership with Women’s Aid Federation England, drawing inspiration from their Change that Lasts approach. It includes three strands: expert support programme for perpetrators with parallel support for survivors, workforce development and community outreach.

Improving the safety, freedom and wellbeing of adult and child survivors of domestic abuse is a key outcome for our work with perpetrators.  The Make a Change model is a multi-partner project offering local areas a framework for delivering perpetrator work. Where feasible, we aim to establish partnerships with local survivor domestic abuse service to deliver parallel support for survivors (referred to as Integrated Support Service) as part the expert support strand.

This is a new and exciting role within the Make a Change team. This exciting new role offers a unique opportunity to join our team at a pivotal moment.  As the first person to fill this position, you'll play a key role in shaping its development and collaborating with the team to define its future direction.  This is a fantastic time to join us as we grow, and you'll be an integral part of establishing this important function and contributing to our collective and continued success 

We are seeking a Make a Change Development Lead to drive the development and innovation plans for the model for 2025-28. This pivotal role will focus on enhancing the three core strands of Make a Change: Expert Support, Workforce Development, and Community Outreach.

This role requires innovation, leadership and collaboration with a range of stakeholders, ensuring these strands work seamlessly together to achieve meaningful, measurable outcomes for individuals and communities.

You will need to think long-term and understand how different components of the programme fit together. Strong leadership skills are necessary to guide teams, inspire collaboration, and make decisions that will influence both the direction of the programme and its day-to-day operations. You will have a passion for innovation and continuous improvement to develop and test new strategies, tools, and methodologies, ensuring that the programme remains dynamic and responsive to changing needs.

This is an exciting opportunity within a creative and proactive team, where members are encouraged to seek out and share learning. The role focuses on continuously developing our work with perpetrators, contributing to the growing evidence base on effective behaviour change and strategies to keep survivors safe. 

About The Role

Personal Assistant to the Chair 

Closing Date: 25th April
Interviews: 9th and 14th May 

Contract:  14 hours per week (flexible hours spread across 4-5 days to be discussed at interview)

Application Process: Please ensure you apply with your most updated CV and a supporting statement on why you believe you would be the most suitable individual for this position.

We have an exciting opportunity for a Personal Assistant to the Chair of the Board. Reporting to the Governance Manager & Deputy Secretary, you will be part of the Finance and Assurance directorate.

In this role, you will be responsible for providing personal assistance to the Chair, including the coordination of a confidential calendar, managing requests for attendance, travel arrangements, meeting and event coordination, and ensuring the effective use of the Chair’s time. A high level of confidentiality and discretion will be essential in all aspects of your work. While the primary focus will be supporting the Chair, there may be occasional personal assistant support required for other Trustees.

You will bring extensive experience as a Personal Assistant, particularly in supporting senior staff and working within a large organisation. Experience working with C-Suite executives or Non-Executive Directors/Trustees is essential, along with an understanding of their priorities and the demands of their roles.

You will work closely with the Executive Assistant to the Chief Executive, who manages the Chief Executive’s schedule and personal arrangements, and with our Governance Admin Co-ordinator, who books travel and accommodation for board and committee meetings. Together, you will ensure the Chair has a well-organised calendar and is fully briefed in advance of key events.

The role is home-based, though you will be required to attend meetings in person, so a current UK passport and residence in the UK are essential.

The Society is dedicated to improving the lives of those living with dementia and, as a learning organisation, has individuals living with dementia among its board and committee members. We are committed to upholding our values and are looking for someone with a positive attitude, who is passionate about good governance and making a meaningful difference to those living with dementia.

About You

- Experience in supporting C-Suite directors: Demonstrable experience providing high-level administrative support to senior executives, effectively managing their needs and priorities.
- Highly organised, with the ability to manage multiple tasks and responsibilities seamlessly.
- Complex diary management with the proven ability to manage intricate and demanding diaries, coordinating meetings, travel, and events efficiently.
- Strong interpersonal skills with the ability to build effective relationships with a range of internal and external stakeholders.
- Meticulous in managing itineraries and all related logistics, ensuring everything is in order.
- Collaborative and flexible, always ready to support colleagues and contribute to team success.

Person Specification

- Proactive and able to take initiative, with a strong ability to work independently while also thriving in a team environment.
- Tact and diplomacy - Diplomatic and professional, with the ability to navigate sensitive situations with care and discretion.
- in managing complex workloads, consistently delivering quality results within tight deadlines.
- Anticipates needs and plans ahead to ensure smooth operations and the successful delivery of tasks.

About Alzheimer's Society

Dementia is the biggest health and social challenge of our time.

There are currently estimated to be 900,000 people in the UK with dementia. Many are undiagnosed and facing the realities of their condition alone.

At Alzheimer’s Society we’re working towards a world where dementia no longer devastates lives. We do this by giving help to those living with dementia today and providing hope for the future. We’re here for everyone living with dementia.
 
As a Society, we are made up of people with dementia, carers, trusted experts, campaigners, researchers and clinicians. We are the UK’s largest collective force of people with unparalleled knowledge and over 40 years of experience addressing the biggest challenges facing people living with dementia.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Are you an experienced product manager with excellent people leadership skills, seeking a challenge where you can make a real difference?

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependant on experience

What is the Head of Product?

The Head of Product Management is a newly established role at MSI UK, responsible for driving product management through strategic business analysis and leadership. You will have extensive experience in this, or a similar role applying your product leadership experience to shape digital strategy, develop impactful healthcare products, and guide a team of 6 Product Owners.

The vision for Product Management in MSI UK as a healthcare organisation ensures digital, data, and technology solutions are strategically aligned, user-centric, and drive operational efficiency. This is a unique opportunity to apply your product expertise in a growing and critical healthcare organisation, driving the strategy and development of core digital products. In this role, you will shape impactful solutions that support over 110,000 clients annually.

The Head of Product Management will lead the Product Function with an iterative and agile approach, optimising operations by streamlining manual and complex processes. This role focuses on delivering intuitive, user-friendly digital platforms that enhance the client experience and drive business efficiency.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The Head of Product Management will drive the growth and maturity of a newly established team, ensuring digital products and services support healthcare delivery. This role shapes and executes a product strategy aligned with MSI UK's mission to enhance client care through innovative, user-centered, and data-driven digital solutions.

Responsibilities include:

• Define and communicate a product vision that aligns with strategic healthcare objectives.
• Lead the development, launch, and continuous improvement of digital solutions.
• Build partnerships, negotiate terms, and ensure vendors meet expectations and legal standards.
• Partner with internal and external teams to ensure alignment and adoption of digital products.
• Develop, motivate, and mentor a cross-functional team of product owners.
• Lead user research and leverage health industry trends and emerging technologies.
• Use data analytics to monitor performance and derive actionable insights.
• Provide clear reporting on product progress and outcomes to key stakeholders.
• Work with stakeholders to understand strategies and lead the development of digital roadmaps.
• Stay updated with health industry and technology innovations.
• Reporting: Implement and deliver regular reporting on product development progress and performance metrics.
• Support demand management and technical project management to ensure successful delivery of digital products and enhancements.

What we’re looking for:

• Extensive experience in product management and business analysis in agile environments, ideally in healthcare or charity sectors.
• Strong collaboration skills to foster cross-functional teamwork and a culture of test-and-learn innovation.
• Excellent communication and presentation skills, able to engage stakeholders at all levels and translate complex problems into digital/data solutions.
• User-centric mindset with the ability to balance diverse stakeholder needs (e.g., clients, clinicians, operations).
• Proven leadership of cross-functional teams, with hands-on capability when needed.
• Experienced line manager with a focus on coaching, performance management, and team development.
• Strategic and analytical thinker with a passion for innovation and problem solving.
• Skilled in vendor and partner management and experienced in driving digital/product frameworks and continuous improvement.
• Strong prioritisation skills across diverse workstreams, with financial acumen and stakeholder management.
• Proven ability to measure and improve product performance (e.g., SLA, usage, scalability).
• Deep understanding of agile product lifecycle and technical concepts, able to communicate effectively with non-technical audiences.
• Knowledgeable in current/emerging digital tech, particularly AI, and how it supports strategic goals.
• Willingness to work flexibly, including occasional weekends and national travel.

CCT has an international award-winning reputation in heritage conservation and regeneration. All churches in our care are listed, mostly Grade I and II*, and some are Scheduled Ancient Monuments.

Without our care, these buildings might have disappeared entirely. Instead, they are enjoyed as social, tourism, educational and cultural resources, kept open, in use, and living once again in the heart of their communities.

The Head of Region provides strategic and operational leadership in the region, ensuring the effective and efficient operation of the regional team and the successful development and delivery of the regional business plan and projects. The role drives the achievement of key performance indicators and targets with a particular focus on church income and community engagement. 

Key relationships

Internally, the Head of Region works closely with the Director of Operations and other Heads of Region to support consistent operational delivery, and management and development of regional staff. The role also interacts closely with all other CCT teams including Conservation, Fundraising & Communication, Initiatives & Partnerships, and Finance.

Externally, the Head of Region is CCT’s regional representative, brokering joint working and engagement with statutory and Church of England stakeholders, funders, politicians at all levels, volunteers, communities and donors.

If you would like to apply for this role, please visit our recruitment portal to begin your application. You will be asked to submit a CV and a short supporting statement (max 2 sides A4) outlining why you’d like to apply and how you fulfil the person specification for this post, so you’ll need to refer to the job description.

The closing date for receipt of applications is 8am on Friday 9th May 2025

The interviews will take place in Northampton on Tuesday 20th May 2025. Please note that the interview date and location have been specifically chosen according to the availability of the panel.

We are a Disability Confident Committed Employer. Candidates who declare that they have a disability and who meet the essential criteria for the job will be offered an interview.

If you have any queries about this role, or if you have a disability and wish to request a reasonable adjustment at any stage of the recruitment process, please contact us.

We are an inclusive employer and offer equal opportunities to all regardless of an individual’s age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex and sexual orientation.

We are not a licensed sponsor at this time. Any offer of employment will be made subject to valid right to work in the UK being provided.

Do you have the passion and vision to lead community-driven climate action that improves lives and transforms local environments? Libraries Unlimited is seeking a motivated and dynamic Climate Action Development Manager to lead the delivery of our Together for Tomorrow initiative – an ambitious five-year project funded by The National Lottery Community Fund.

Together for Tomorrow aims to empower communities across Devon to take meaningful, sustainable action to address climate change while improving wellbeing and social cohesion. From repair cafes and community fridges to sustainable gardening and outreach to under-represented groups, this project puts people and place at the heart of climate resilience.

As our Climate Action Development Manager, you will:

• Lead the delivery of this transformative project, ensuring its vision, objectives, and community values are at the forefront.
• Coordinate a dynamic network of partners including local climate groups, councils, and national organisations, embedding collaboration across all activities.
• Manage and support a delivery team including area outreach officers and community enablers, ensuring strong, inclusive engagement in every community.
• Champion inclusive climate action, reaching those most affected by climate change including low-income households, rural communities, and young people.
• Track and evaluate impact, working closely with Resource Futures and other partners to monitor social, environmental, and economic outcomes.
• Promote learning and legacy, sharing insights, outcomes, and scalable models through networks, libraries, and community events.

Climate Action Development Manager (Job ref: CLI001)
Salary: £30,411.44 (£37,507.44 FTE)
Hours: 30hrs per week
Working Pattern: TBC with successful candidate. Core hours 09:00 – 17:00
Location: Hybrid working – Homeworking and Exeter Library
Closing date: 9am, Monday 12th May 2025
Interview date: To be confirmed

This is a permanent position, supported by National Lottery funding for an initial 5 year period. We are committed to the long-term vision for this post, recognising that libraries play an important role in empowering communities to take steps in climate action, and are committed to exploring further funding to ensure the long-term sustainability of the project.

** To read the full job description and submit your application, please visit the Jobs Page on the Libraries Unlimited website**

We're on the lookout for a seasoned pro who knows their way around the software development and project management lifecycle—if that sounds like you, keep reading!

�� Location: Hybrid (expectation to travel for team days/as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £64,866.26 - £71,352.88 dependent on experience and location

What is a Head of Digital, Data and Technology? 

As the Head of DDaT Portfolio Delivery, you will leverage your extensive experience and deep understanding of the technical project lifecycle and key delivery methodologies. Proficiency in Agile, Scrum, DevOps, and Waterfall frameworks is essential for effective governance and optimisation of complex project portfolios.

This role offers a unique opportunity to apply your skills and passion for change in a growing healthcare organisation, supporting over 110,000 clients annually.

You will collaborate closely with various heads of departments and colleagues across the business to ensure all DDaT deliveries are strategically aligned, rigorously tested, delivered on time and within budget, and fully adopted by the business. This role drives seamless execution from small enhancements to large-scale projects, enhancing the client journey, operational efficiency, and business impact for MSI UK.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme 
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

The role of the Head of DDaT Portfolio Delivery will have:

• Deep understanding of software development, IT infrastructure, DevOps, Agile, and Scrum practices, with experience in AI, ML, RPA, UX, design, end-user testing, and requirements gathering.
• Ability to analyse complex problems, devise solutions, and make informed decisions under pressure.
• Identify risks, implement mitigation strategies, and ensure projects stay on track.
• Ensure deliverables meet standards through effective QA and testing protocols, with continuous monitoring and evaluation.
• Comprehensive understanding of project lifecycles, tailoring Agile, Scrum, and Waterfall methodologies for timely, budget-compliant delivery.
• Capable of troubleshooting technical issues and understanding software or product development intricacies.
• Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages.
• Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence collection.
• Familiarity with technologies used, capable of troubleshooting technical issues.

What we’re looking for:

• Extensive experience delivering complex digital and tech-enabled programs, with deep knowledge of healthcare technology ecosystems (e.g., NHS Digital, EPRs, FHIR, GDPR, DSPT).
• Proficient in Agile, Scrum, DevOps, SAFe, Lean, and Waterfall, ensuring efficient delivery across cross-functional teams.
• Proven leadership in digital/data/technology strategy, including authoring and presenting strategic documents to executive teams.
• Skilled in developing and deploying client-facing digital solutions (e.g., portals, remote monitoring, digital health apps), ensuring compliance, usability, and smooth go-live transitions.
• Strong stakeholder engagement and vendor management skills, including RFPs and procurement via NHS frameworks (G-Cloud, Digital Marketplace).
• Expertise in demand and capacity planning for DDaT, aligning delivery with business needs, compliance, and budget.
• Experienced in BI and data strategy projects, including integration, analytics, automation, and emerging technologies (RPA, AI, ML).
• Able to gather technical requirements aligned with business goals and system capabilities.
• Skilled in measuring ROI on tech initiatives using KPIs and cost-benefit analysis.
• Strong project management skills across the full lifecycle, blending PRINCE2 governance with Agile and Waterfall delivery.
• Experienced in Agile product development—from strategy to launch—and translating complex technical concepts for non-technical audiences.
• Deep knowledge of emerging digital trends and their strategic applications.
• Flexible to travel and work outside core hours as required.
• Established and led PMO practices to ensure strategic alignment, risk management, resource planning, and continuous improvement.

Department: Programmes

Reports to: Head of Programmes

Location: Home-based, with travel across England, Scotland, and Wales

Contract: Full-time, Permanent

Benefits:

• 25 days holiday plus England bank holidays
• Employer pension contribution up to 5%
• Life insurance, critical illness cover & private health benefits
• 37.5-hour workweek

Note: This role requires travel with overnight stays across England, Scotland, and Wales.

About British Gas Energy Trust (BGET)

British Gas Energy Trust (BGET) supports individuals and families across England, Scotland, and Wales who are struggling with energy debt and financial hardship. This is an exciting opportunity to support the effective management of the Trust’s third party funded organisation grant programmes across England, Scotland and Wales

Key Responsibilities

· To act as the managerial point of contact between the Trust’s Grantees & the Trust ensuring programme materials up to date.

· To create documentation linked to grant programmes, such as Applications, Review Templates, Scoring Matrix and Grant Agreements.

· Build & manage positive “listening & learning” relationships with organisational grant applicants.

· Help ensure BGET learns from best practice delivery, and identify, recognize & respond to issues or opportunities as they arise.

· Undertaking both face to face and virtual monitoring visits as part of the project initiation, ongoing KPI and impact evaluation process, creating comprehensive follow-up reports and end of year reports.

· Ensure visibility & assurance of current policies and practice are in place with funded entities, identifying any risk to the Trust e.g. Safeguarding & Data Protection.

· Collect communication materials and help the Trust to amplify the voices of the organisations we support.

· In-put to the day-to-day contractual relationship with our Grant Management System provider, keeping data current and identifying improvements.

Reporting & Contract Management:

· Help ensure that organisations are supported to meet their obligations under their grant agreement, including KPIs and other reporting tools.  Including identifying risks to delivery and supporting the grantee to help resolve any challenges with delivery that impact on the grant obligations. 

· Collate comprehensive and clear feedback, data and information to monitor performance and impact on an ongoing and regular basis.

· Input into coordination, collection and analysis of Ofgem end of year reporting information.

· Ensure all data collection aligned to current Data Protection regulations and use and storage of data is in line with the Trust’s own policies and provide reassurance to the CEO and Board.

· Prepare clear and informative monthly programme updates and support the preparation of quarterly programme reports to the Board to clearly evidence operational delivery across the grant portfolio. 

· Ensure that the outcomes and KPI information are used to create impact reports during the contract period.

· Conduct monitoring visits to funded projects, (in person and online) ensuring accurate briefing notes and write up of meetings are compiled and logged appropriately.

· Establish clear reporting systems with each grant organisation and ensure accurate notes of quarterly meetings with portfolio of projects.

· Work with Finance to ensure grant funds are expended in line with grant agreements and any regulatory requirements.

· Ensure accurate data is in place for year-end reporting.

Knowledge Sharing

· Identify and develop opportunities for the organisational grant applicants to work collaboratively and share learning.

· Create and deliver events for our projects either online or annually at our Annual Advisors Gathering.

· Ensure case studies and other content is collated from the projects to share through our channels.

Person Specification:

Skills and Knowledge:
Essential:

· Strong project management skills, with relevant project management software training.

· Good written communication skills, with the ability to build effective working relationships.

· Strong at operational and project management with the ability to meet deadlines.

· Accuracy and attention to detail with a methodical approach.

· Flexible approach to changing circumstances, prepared to re-order priorities as required. 

· Practical “can do” approach with ability to manage multiple work streams.

· Highly adept at Office 365 and Excel, technically confident in managing Grant Management systems.

· Significant experience monitoring grant programmes including KPI reporting, assessment and write-up.

· Excellent written communication skills, with an ability to communicate with confidence to a wide range of individuals and audiences.

· Excellent analytical & numerical skills with the ability to interpret data and share insights.

Desirable:

· Stakeholder management experience

Experience:

· A proven track record of managing effective operational delivery of impact focused grant making projects or programmes. Including grant programme design.

· Experience of developing and managing positive, equitable partnerships.

· Responsibility for managing our Grant Management System including establishing reporting systems and dashboards for the Senior Leadership Team and Board.

This role is an opportunity to make a real difference in communities across the UK, working directly with organisations that deliver tangible support to those who need it most. If you are passionate about tackling fuel poverty and have the skills to drive a high-impact programmes initiative, we encourage you to apply.

Please note that we are not able to offer sponsorship and the successful candidate must hold the right to work in the United Kingdom. 

A basic DBS check is a requirement of this role. 

PURPOSE OF THIS ROLE

Over recent years, SBP has grown from a fledgling charity to an established and impactful organisation with an annual budget of over £1m in restricted and unrestricted funds. 

Our existing Head of Finance, who has been with us through part of this journey, is shortly due to retire and will be replaced by this Head of Finance & HR role, with strategic and operational ownership of SBP’s finances, as well as responsibility of SBP’s HR policy and processes.

KEY LIAISONS

The Head of Finance & HR will report to SBP’s CEO and sit on SBP’s Management Team, comprising the CEO and other heads of functions. 

The role will manage our Finance & HR Officer and work closely with other members of the home-based SBP team, including colleagues in Fundraising leading on income generation.

The role will also communicate regularly with SBP’s Treasurer and the wider Board of Trustees to support their understanding of the charity’s financial and HR management.

Where required, the role will also have contact with SBP’s partners, suppliers and other external contacts in the course of managing the charity’s financial agreements and transactions.

KEY DUTIES/RESPONSIBILITIES

Operational ownership of SBP’s finances, including:

• Control and management of SBP’s bank accounts and financial system (Xero).

• Responsibility for SBP’s financial transactions, payments and payroll.

• Responsibility for external claims/reporting, including Gift Aid claims and VAT returns.

• Responsibility for SBP’s financial processes, controls and policies.

• Line management and development of the Finance & HR Officer to support in the above. 

Strategic ownership and governance of SBP’s finances, including:

• Management and delivery of our annual budget and the budgeting/re-forecasting process, with input from the wider team.

• Management and delivery of our annual accounts and audit, in conjunction with an external accountant/auditor.

• Monthly financial reporting to the Management Team.

• Quarterly financial reporting to the Board of Trustees.

• Financial planning for the organisation, taking into account trends in spending and income, and planned growth of our activities.

• Assessment and communication of financial risks to the Management Team and Board of Trustees.

Financial advice and support to the wider SBP team, including:

• Providing financial information to feed into fundraising applications.

• Providing advice on VAT/financial risk in relation to new products, partnerships and agreements.

• Advising on budget creation and management for projects, commissions and operational areas.

Human resources policy and processes:

• Responsibility for SBP’s human resource processes, controls and policies.

• Oversight of contracting and on-boarding of new employees.

• Oversight of holiday management and storage of key documents/information using our HR system, Breathe. 

• Line management and development of the Finance & HR Officer to support in the above. 

QUALIFICATIONS & EXPERIENCE

• Qualified accountant (ACA/ACCA/CIMA), or equivalent level of knowledge/experience.

• Experience of reporting, budgeting, payroll and other finance processes at an operational and strategic level.

• Experience in a charitable organisation, or good working knowledge of the unique aspects of charity finance, including management of restricted and unrestricted funds.

• Experience of taking ownership of either a finance function or a discreet finance area, along with the responsibility for its accurate management and efficient running.

• Experience of presenting and explaining financial information to individuals and groups with varying levels of financial understanding.

• Experience of HR management policy and process.

• Experience of working with Xero, or proven ability to get up to speed quickly with new financial systems.

KEY SKILLS/ATTRIBUTES

• Self-motivated and solutions-focused, with the capability and desire to take ownership of all relevant responsibilities and continually improve the charity’s financial and HR processes. 

• Comfortable working in a small organisational setting, without the support of a wider, multi-level finance and HR structure/team.

• Attentive to detail, in order to ensure that transactions, processes and reporting are accurate and reliable.

• Analytical, with the skills to provide financial analysis in support of decision-making and help others identify trends and anomalies in our finances.

• Skilled at taking financial data from a variety of sources (e.g. accounting software, bank, spreadsheets) and presenting it to a non-financial audience in an accessible format.

• Excellent organisational, time management and prioritisation skills, with the flexibility to respond to changing needs in a dynamic working environment.

• Ability to communicate confidently with a wide range of people and build positive
  relationships with colleagues, partners and stakeholders.

• Desire and ability to stay up to date with financial and HR governance law and requirements as they relate to charities.

• Motivated to be part of a committed wider team working towards our vision for rewilding in Scotland.

TERMS AND CONDITIONS

Salary: £24,000-27,000 per annum on 0.6 FTE hours (pro-rated from £40,000-45,000 FTE), depending on experience. Salaries are paid in arrears on the last working day of each month by bank transfer.

Hours: Working hours are flexible, but must equate to a minimum of 22.5 working hours (0.6 FTE) per week, Monday to Friday. Note that the full-time working week at SBP is 37.5 hours. The nature of the post may from time to time require evening and weekend work. Paid overtime is not available, but time off in lieu will be given. 

Place of work: This role is home-based within Scotland and will require a suitable home office working environment (SBP can provide a laptop and support additional equipment needs). Attendance of meetings and events in other parts of Scotland will also be required periodically, with travel expenses paid in accordance with SBP’s Expenses Policy. 

Contract: Permanent.

Flexibility: Subject to ensuring that the needs of the charity and the role are met, SBP endeavours to meet the flexible working needs of its employees. 

Holidays: 16.8 days on 0.6 FTE hours (pro-rated from our FTE allowance of 28 days) including public holidays, plus 5 additional office closure days between Christmas and New Year. 

Pensions: You may be eligible to be enrolled into SBP’s employee pension scheme. Written terms of the scheme are available on request. 

Probationary period: 6 months. 

Notice period: 2 months.

ABOUT US

SCOTLAND: The Big Picture (SBP) is a charity that works to make rewilding happen across Scotland, as a solution to the growing climate and biodiversity crises, by influencing opinion and delivering practical change. Our vision is of a vast network of rewilded land and water, where wildlife flourishes and people thrive.

We are a small, friendly, agile and progressive team that works in a spirit of collaboration with many different interest groups to:

• Drive support for rewilding

• Commit more land and water to rewilding

Learn more about SBP and the way we work on our website.

About Open Cages

Open Cages is a UK-registered charity fighting animal suffering. We are part of an international organisation, Anima International. To achieve our goal we use scientific evidence, careful reasoning, and draw upon decades of collective experience. Just in the last few years, we have successfully helped improve the lives of hundreds of millions of farmed animals in the UK.

We are impact-oriented and use a wide array of tools to make the world a better place. Our current toolkit includes:

• Investigations which reveal the reality hidden behind the walls of factory farms
• Negotiations with companies to encourage them to eliminate cruel practices from their policies
• Advocacy to secure legal milestones for animals

At Open Cages we won’t stop until we end animal suffering. We would like to invite you to join us and help us achieve this goal.

What do you gain by working at Open Cages?

• Meaningful work – you will help build a world free from animal suffering
• Time – you will be able to focus full-time on helping animals
• High degree of flexibility – the work is almost totally remote and you will organise your working hours and workflow yourself
• Trust – we expect you to make mistakes as a given and learn from them
• Autonomy – you will experience freedom and independence in your decision-making
• Transparency – you will have access to the work and decisions of others
• Honest work culture – you will know what your colleagues are doing and what they really think
• Knowledge – you will learn and receive support from people who have been fighting for animals for many years
• Opportunity to grow – you will learn every day and be encouraged to experiment beyond your skill set
• Ability to influence the organisation – we encourage our people to openly speak their mind and thus you will be able to impact what kind of organisation we are
• A laugh – animal advocacy can be dark at times, we think that having a fun atmosphere is key to balance this
• Transparently set compensation – Our salaries are not negotiable and are based on a transparent algorithm that is the same for each role

Following a 3-month probation period, you will transition to a fixed-term contract. Upon successful completion of this term, you will be offered a permanent employment contract. A minimum salary of £39,695.24 gross (our salary base for people resident in the UK) will apply from the beginning of the probationary period. The salary base may change due to your previous experience related to the position, or your experience in animal advocacy (+3% for each year). In addition, the salary increases with your seniority in Open Cages according to the following model:

+ 7% – for every year worked at Open Cages during the first 5 years of work

+ 5% – for every year worked at Open Cages during the next 5 years of work

+ 3% – for every year worked at Open Cages during the next 5 years of work

+ 2% – for every year worked at Open Cages during the next years of work

About your role

We are a small and ambitious early-stage organisation with two full-time team members. Our current objective: to help the 1 billion chickens raised annually in the UK. By joining us as a campaigner who focuses on communications, you will work on the frontlines by shining a light on the hidden suffering of animals trapped on factory farms, and mobilising the public to take action. Your first task will be to help us convince the UK’s largest food businesses to improve their chicken welfare policies, primarily through crafting media stories and marketing campaigns that capture the hearts and minds of the public.

While this may sound challenging, it’s a once-in-a-lifetime opportunity to make a historic change for those who cannot stand up for themselves. Someone has to pick up the fight, and we hope it will be You.

We can accommodate to you

Due to the broad scope of our work, there is no simple description of the perfect campaigner. There may also be certain areas where you are stronger than others, and we are open to fitting the role around you. We are looking for a generalist rather than a specialist. However, you do need to have some particular strengths such as resilience, persistence, creativity, and critical thinking. Ideally, some day, you will be able to lead a big team and transfer your knowledge to them.

No previous experience is required for this role. While experience will be valued (and reflected in the salary), we welcome applications from both seasoned professionals and passionate newcomers who align with our organisational culture.

What do we require from you?

• Strong belief in the mission of our organisation. Working for us should not be thought of as a ‘career step’. We want people who are motivated by our mission above all.
• Flexible availability. We think of ourselves as a small startup. The fate of the organisation rests on a handful of highly motivated advocates who want to do something ambitious with their lives. We want to maintain the intensity of our current operating culture, so you should expect to work the occasional weekends and late evenings.
• Not being an asshole. We expect you to treat others with respect, decency and compassion – even the occasional adversaries.
• A preference for hard work. Activism is our passion and one of the main motivations in life. To fit our culture, you have to be a person that is proactive and enjoys work.
• Growth mindset. Nobody knows how to fix the world, so we need you to keep learning. We constantly strive to be better at our activism, but also as people.
• Strong interest in a high-feedback culture. We have a culture of honest and direct communication. We talk openly about our strengths and weaknesses on a daily basis because we want to be the best. You will know what your colleagues really think of you and be encouraged to speak your mind.
• Ability to reason and communicate your thinking, especially in written form. In order to thrive in our organisation you must be able to think carefully, try to back up your ideas with reasonable evidence, and above all be open to being proven wrong and changing your mind.
• Fluency in English. You will be working in a UK-based organisation which will require constant communication with English speakers.
• Ability to work in the UK. This offer is open to candidates who are either currently UK-based, or are willing to move to the UK for the job. We are happy to do whatever we can to help you in relocating, depending on your needs and our ability. If you have any questions about what we can help with, don’t hesitate to write to us!

You do not need to be vegan or vegetarian. While all of our events provide only plant-based meals, we are open to anyone who wants to fight for a world that is free from animal suffering. We won’t turn down any help.

What will you do?

• Build culture – you will help build and reinforce our culture, so we never lose what makes up the strength of Open Cages.
• Embrace reality – you will make it your mission to understand the world as it is rather than as you would like it to be.
• Manage activists – you will manage and work with teams of both employed and voluntary activists.
• Experience frustration – you will feel frustrated about things you could do better or things that are not working in the organisation or your team, and use this frustration as an opportunity to refine and elevate our organisation.
• Question ideas – you will question common knowledge, especially your own ideas, so that our results are always as good as they can be.
• Optimise your performance – you will continuously deepen your knowledge – both about particular areas of animal advocacy and about how the world works – and enjoy this process.
• Prioritise action – you will act even when there is not sufficient data.
• Abandon projects – you will change your objectives when it makes sense, no matter the time already invested.
• Respect and trust others – you will be there for others and trust their intentions. You will support them when they succeed and when they fail.
• Seek information independently – you will be responsible for acting very independently which will require you to obtain and verify data.
• Make mistakes – you will embrace your mistakes without being ashamed with the desire to learn from them.
• Strategise – it is not easy to change the world. As a campaigner you will ask yourself endless questions. You will be responsible for campaign strategy which requires careful planning and the ability to think ahead.
• Try again and again and again – the decision makers we want to convince often don’t want to improve animal welfare, others may simply not have time for you. You will need extreme persistence in order to gain traction with companies.
• Take risks – negotiating in a high stakes meeting, attending a farming conference, organising a protest, taking hundreds of videos of a retailer’s chicken products for a BBC story (yes, we did this!) – in this role you will need to be comfortable with stepping out of your comfort zone.
• Conduct research – you will spend many hours online gathering information, working with investigators and lawyers, or delivering chicken products to a lab in Germany (we did this too).
• Create marketing content – you will produce graphics and videos for social media, and utilise marketing tools to reach millions of people.
• Work with the media – you will engage with journalists, write press releases, pitch stories and be animals’ voice on the radio and TV.
• Mobilise advocates – you will write emails to our supporters and motivate them to take action with us. You will also organise and run street actions like protests and stunts.
• Connect with diverse audiences – you will need to talk about the suffering of animals to very different groups of people that compose our society. To do that effectively, you will need to understand their perspective and be a good, empathetic communicator.
• Ask for support – you will help us fundraise to increase our impact.

Do you think this role is too challenging and you're not fit for it?

You may be thinking that this role would be interesting for you, but you won’t make the cut. 

We encourage you not to worry and fill out the application nonetheless, especially if you meet our requirements (even on a basic level) and you think this position could bring you a lot of joy. Leave the judgment about your competence to us. You may even learn something useful along the way.

We prepared support materials to help you through the application process. We'll also be hosting informational webinars about this role and our recruitment process – click ‘Redirect to recruiter’ to see the website for more details.

Harris Hill is excited to be partnering exclusively with CISV International as they seek a passionate and proactive Programme and Operations Administrator to join their team. This is a fantastic, full-time, fully remote opportunity. You can be based anywhere in the UK or within four hours of the GMT time zone.

CISV International believes in the power of young people to shape a better future. For over 70 years, their network of more than 60 National Associations and 200 local Chapters has been delivering innovative, experiential programmes that foster lifelong friendships and global citizenship.

As Programme and Operations Administrator, you will be at the heart of CISV International’s day-to-day operations, helping ensure the smooth running of programmes and administrative systems. You will manage and maintain databases with accuracy and care, respond to a wide range of enquiries, and provide essential support to international staff and volunteers. From allocating programme invitations and collecting reports to updating directories and mailing lists, your role will be key in keeping everything connected and on track. You will also help coordinate programme logistics in line with the global calendar, maintain and update online resources, support website functionality, and provide basic technical assistance across systems including Microsoft Office, SharePoint, and Excel.

We are looking for a proactive, tech-savvy, and process-driven administrator. The ideal candidate will be a confident Excel user and familiar with databases and SharePoint. To thrive in this role, you will be emotionally resilient, able to build relationships across cultures and time zones, navigate different systems with ease, and stay calm when the inbox is buzzing. You will also bring excellent communication and customer service skills, alongside strong teamwork and coordination abilities.

Most importantly, you will be someone who believes in what CISV International stands for. You’ll embody their values of friendship, inclusiveness, enthusiasm, engagement, and cooperation — and take pride in supporting an organisation that is shaping a more peaceful world, one young person at a time.

To apply, please submit your CV and a cover letter detailing your experience and motivation.

Please note, only successful applicants will be contacted with further information.

As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

JOB DESCRIPTION

____________________________________________________________________________

Job Title: Operations Manager

Reporting to: LandWorks Project Director.

LandWorks is a national award-winning project. It is a pioneering rehabilitation and resettlement charity that provides a supported route back into employment and the community for people coming out of prison or at risk of going to prison.

LandWorks is a small organisation with a strong determination to get the best outcomes for its beneficiaries and ultimately influence change in the Criminal Justice System (CJS). The Operations Manager is part of the Senior Leadership Team and will deputise in the Project Director’s absence.

This role might also suit someone currently in a position such as Head of Operations, Operations Director or Chief of Operations in a smaller organisation…They might already be working in the criminal justice or charity sector or have transferable experience in the public or private sectors

This role requires a belief in and commitment to LandWorks’ values. Alongside leadership and operational oversight, advocacy for the organisation's values and beneficiaries is vital.

The Operations Manager will be a real ‘people person’, playing a vital role in supporting and managing staff, ensuring compliance with policies and procedures, maintaining operational efficiency and developing the role. 

LandWorks is perhaps unique in its rehabilitative approach. Our basic values support the development of trusting relationships (TrustWorks ethos). We work from a person-centred approach that values honesty and empathy. This helps us to create a safe, non-judgmental and accepting environment, one that enables change to happen.

Job description:

General Management:

· Deputise in the Project Director’s absence or as required.

· Support the Project Director (PD) and Project Co-ordinator to manage and organise daily operations with trainees to help support a trainee’s journey at LandWorks.

· Monitor and take the ‘temperature’ of the site as it operates.

· Occasional out-of-hours trainee phone calls.

· Lead morning team meetings and facilitate afternoon de-brief meetings two days a week, and in the PD's absence.

· Act as a core part of the Senior Leadership Team, to facilitate the smooth running of daily tea breaks and communal lunches, to ensure that all trainees, staff and visitors take part and feel included.

Staff Management:

· Direct line management of the LandWorks enterprise team (that includes the wood workshop, market garden and pottery)

· Oversee HR processes, including recruitment, induction, training, and performance appraisals of the whole LandWorks team. 

· Provide team motivation and promote professional development, including identifying training needs and setting team goals, across the whole LandWorks team.

Policy and Compliance:

· Manage and ensure on site adherence to organisational policies and procedures.

· Take responsibility as the Designated Safeguarding Lead, Health and Safety lead and Data Protection Officer.

· Support and assist with the mandatory review of organisational polices in consultation with the Charity Manager and PD.

· Managing and responding to risk.

· Inform and gather evidence for the LandWorks External Issues log.

Operational management

· Enhance operational processes for efficiency and compliance.

· Evaluate trainee referral processes and partnerships for improvement.

· Support developing and delivery of graduate support.

Organisational Culture:

· Promote LandWorks’ ethos and positive organisational culture.

· Represent LandWorks at internal and external events.

PERSON SPECIFICATION

Experience and Knowledge

You will be able to demonstrate:

· An ability to manage diverse teams and contribute to staff development and organisational culture.

· A commitment to working with vulnerable people, particularly those with complex needs, with a strong understanding of the challenges individuals face reintegrating back into the community.

· Ability to hold clear boundaries.

· Experience in utilising data to monitor and ensure successful performance in achieving organisational goals.

· Experience of health and safety, safeguarding, data protection and managing risk.

· Experience of developing and managing partnerships.

· An understanding of, or a willingness to learn about the complexities of working within the Criminal Justice System. 

Skills

You will be able to demonstrate:

• Strong organisational skills with the ability to manage a full and varied workload effectively.
• An ability to build effective working relationships with a range of people and stakeholders, including staff, trainees, volunteers, referral agencies (police, prison and probation) and other external agencies.
• Ability to work flexibly in an environment where change can happen quickly.
• Excellent skills in managing, leading and developing people.
• Exceptional communication skills, with the ability to engage with individuals at all levels.
• A Full UK driving licence.

Personal Attributes

You will be able to demonstrate:

· An alignment and commitment to the LandWorks ethos and values, with a strong interest in our ambition and purpose.

· Strong self-awareness and self-care.

· A clear understanding of, and commitment to, always prioritising the best interests of LandWorks trainees.

· That you enjoy working with people from a diverse range of backgrounds.

· That you are resilient, with the ability to quickly assess situations and adapt to challenges.

LandWorks takes safeguarding seriously and will seek references and undertake enhanced DBS. However, we positively welcome applications from people with relevant lived experience of the criminal justice system and we undertake not to discriminate unfairly against people with previous criminal convictions. We do not ask for disclosure of previous convictions at the initial application stage. We can arrange a confidential conversation prior to applying if you have any questions.

ENDS

About Chapter One

Chapter One is a dynamic, growing charity with a vision of a world in which all children have the literacy skills needed to thrive. Our mission is to close the reading gap by providing children with one-to-one support at the time they need it most. 

Our unique Online Reading Volunteer programme currently supports about 3,000 children a year. It pairs disadvantaged, struggling five to eight-year old (KS1) readers with reading support volunteers who come from over 140 local and national businesses. The volunteer ask is very focused: readers commit 30 minutes a week to read with a child using a bespoke digital platform for an entire academic year. The results are transformative, boosting children's reading confidence and ability. 

We have set ourselves ambitious targets to support thousands more children by 2029, and this role, with responsibility for managing, stewarding and nurturing our existing corporate partners, will be crucial to ensuring that we have sufficient volunteers and support to achieve not only this target, but also to develop other innovative pilot programmes.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

Chapter One is seeking a proactive, energetic and enthusiastic Corporate Partnerships Manager to be an integral part of a team which aims to both maximise corporate income and deliver an excellent partner and volunteer experience. 

Reporting to our Head of Corporate Partnerships, and responsible for the line management of our Corporate Partnerships Officer, you’ll deliver on our annual volunteer and income targets and maintain our strong partner retention rate (target 87%). This will involve supporting the account management of a portfolio of existing partners and the responsibility to nurture relationships to increase partner investment in Chapter One over time. The role involves collaborating across departments to ensure a seamless and positive experience for volunteers and partners

This is an opportunity for an experienced partnerships manager to take on a more senior role and demonstrate their sales acumen and creativity in a dynamic, flexible and agile charity.

Key Responsibilities

Partner Stewardship

• Lead the account management of a selected portfolio of corporate partners, ensuring Chapter One achieves its annual retention and growth targets 

• In collaboration with the Head of Corporate Partnerships, devise effective schemes of delegation and partner allocation within the Corporate Partnerships Team 

• Focus, in all corporate partnership discussions, on maximising income 

• Identify opportunities to increase a partner’s support eg by identifying other regional/divisional opportunities or inclusion of Chapter One as a social value partner in public sector bids

• Conduct regular partnership meetings, including mid and end of year reviews, proactively proposing tailored opportunities to retain and grow partner support

• Lead on producing high quality written communications, reports, proposals and pitches as per the requirements of each partner, collaborating with the Data and Systems Officer and Fundraising team as needed

• Advocate effectively, with passion and enthusiasm, for Chapter One’s programmes in a variety of internal and external settings

• Proactively network to deepen and strengthen external relationships with Chapter One partners, identifying speaking opportunities for Chapter One where possible

• Strategically use LinkedIn to identify, connect with, and actively engage key stakeholders within corporate partner organisations,

• Attend conference and events to represent Chapter One and talk about its work to existing and potential new partners

• Keep up to date with relevant business news and strategic shifts or developments at key partners and sectors, proactively seeking opportunities to broaden knowledge

• Regularly analyse data in Microsoft Excel / Google Sheets, working with formulas, pivot tables and data analysis tools to aid decision-making and create dashboards. 

• Oversee and maintain all Account Management related processes, including stewardship plans, recording of activity on the Salesforce CRM and internal platform databases

• Ensure, in conjunction with the Finance Assistant, that partners are invoiced for their Chapter One donations accurately and in a timely manner

Line management

• Line manage and develop the Corporate Partnerships Officer, ensuring adherence to all Chapter One’s HR Policies and Procedures

• Be a source of advice and guidance for the Corporate Partnerships Officer as they manage their allocated partner relationships

• Supervise the Corporate Partnerships Officer to lead volunteer recruitment meetings, including stepping in if necessary

• Supervise the Corporate Partnerships Officer to manage new partner onboarding meetings, stepping in to lead them if required

Partner/volunteer onboarding and experience

• Alongside the Head of Corporate Partnerships, use internal systems to assign partner teams and volunteers to specific schools and ensure that their needs are met

• Develop proactive, supportive relationships with Volunteer Coordinators in partner organisations, providing high-quality data and information in a timely manner

• Work closely with the Volunteer Support Team to ensure that partner and volunteer onboarding is a smooth, time-efficient experience 

• Support the Programme Management team to liaise with partner contacts about the organisation of in-person school/office visits and virtual meet and greets

• Attend Chapter One’s internal Volunteer Experience group and Corporate Engagement Group.

Marketing and Communications

• Work with the Marketing and Communications team to ensure that companies and volunteers have access to an array of promotional assets and recruitment materials

• Create and provide content for the regular volunteer and corporate partner newsletters, including working with partners to gather volunteer testimonials and partner profiles

• Work closely with the Marketing and Communications team to develop ways to promote, showcase and celebrate partnerships and individual volunteers across our social media channels and other digital platforms

• Encourage corporate partners to promote Chapter One through their own social media and channels

• Support the organisation of online and in person partner and volunteer recognition events

We are looking for the following key skills, though you might be more experienced in some areas than others:

Account Management Skills:

• Experience of managing Corporate Partnerships, or equivalent relationship-based roles in a fundraising, events, sales or marketing environment

• Excellent interpersonal skills with the ability to build relationships with business professionals at all levels

• Expert meeting facilitation skills 

• Strategic thinker, able to maximise income and growth opportunities

• Understanding of CSR / ESG partner policies and social value trends

Communication Skills:

• Able to eloquently express commitment to Chapter One’s mission and values

• Outstanding presentation and storytelling skills, with the ability to excite and inspire an audience

• An ability to create compelling, attractive written pitches, ensuring messaging and brand are consistent

• Experience of engaging partners on social media (particularly LinkedIn)

• Experience of representing organisations at events 

Technical Skills:

• Excellent proficiency in Microsoft Excel/Google Sheets (including formulas, pivot tables, dashboard creation)

• CRM management (specifically Salesforce)

• Experience of complex data analysis 

You’ll be more successful in the role if you have:

• Experience of working in the charity/non-profit sector

• Line management experience

• Experience of mentoring and developing staff

• Experience of process oversight and improvement

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. 

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.