Learning Manager Jobs in Birmingham, West Midlands

The role of Stewardship Officer within the Charity is key to helping patients, families and staff at our hospitals, by supporting the generous fundraisers and donors who raise money for the Charity.

The Stewardship Officer will work closely with other members of the hospital charity, in particular other Stewardship Officers and the Stewardship Manager, providing administrative and stewardship support to our donors and fundraisers and the Charity overall.

Working as part of a team, the post holder will have specific responsibility for accurate data inputting of donations onto our Raisers Edge database, Gift Aid claims, and correspondence with donors and fundraisers by letter, email, telephone and face-to-face.

The Stewardship Officer will be the first point of contact for many of our donors and fundraisers when they enquire about raising money for the Charity.

The Stewardship Officer will help them throughout their journey, providing fundraising materials, answering questions and receiving their fundraising amounts, often taking part in a photo opportunity within the hospital.

Whilst predominantly office based, the Stewardship Officer will have opportunities to support events put on by the Charity and its supporters, and will have the opportunity to learn about stewardship, fundraising and events.

This role would suit someone with experience of working in a customer facing environment.

Team: Innovation

Location: Remote

Work pattern: 21 hours working each Wednesday, Thursday & Friday

Salary: Up to £24,817 per annum (pro rata of £41,363)

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Senior Innovation Officer:

• Leading collaborative innovation cycles and sprints using an insight led innovation approach to develop new products and optimise existing activity
• Support the Innovation Manager to deliver overall Marketing and Income Generation targets by working across the directorate to manage innovation and new product development
• Identify, plan and develop new opportunities from end to end; from insight gathering and analysis to conducting pilots and stakeholder management
• Support the development of an innovation culture, building a culture of audience led decision making and supporting all Marketing and Income Generation teams to incorporate the innovation process and techniques into their work

About the Strategy, Knowledge & Innovation team:

• We sit within the Strategy, Knowledge & Innovation team
• Our team is responsible for shaping and building innovation across our directorate to deliver income growth and drive awareness across a diverse audience
• We currently have a team of 4, 5 once vacancy is filled

What we’re looking for in our Senior Innovation Officer:

• Experience of working within Fundraising
• Experience of supporting the delivery of an Innovation Strategy
• Significant experience of project management including stakeholder management & innovation projects
• Ability to manage and prioritise a high workload and multiple complex issues and tasks in a changing environment with tight deadlines
• A good working knowledge of fundraising disciplines

What we can offer you:

• range of health benefits
• 25 days’ annual leave plus bank holidays, increasing with length of service
• Salary Finance, which empowers you to take control of your financial wellbeing
• and much more, which you can learn about

Interested? Here’s how to apply:

Application closing date: 12th November 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form
2. Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We have an exciting opportunity for a Growth & Recruitment Officer to join our Growth and Communities Team.

Location: Home-based covering East and West Midlands

Salary:£31,716 per annum - Band E Level 3 + Car allowance

Term: Permanent

Working Hours: 35 hours per week – including some evenings and weekends

About the team and role as a Growth and Recruitment Officer Role: 

As a Growth and Recruitment Officer you will be pro-actively Support and work in partnership with District Commissioners and Group Scout Leaders.

Join our passionate, talented, and caring team dedicated to achieving amazing things. We’re looking for someone who can work collaboratively, engage with volunteers, and develop partnerships to help young people gain essential skills for life.

As part of our mission to grow local scouting, you'll play a key role in providing more opportunities for both new youth members and adult volunteers.

 As the Growth & Recruitment Officer, Key Responsibilities:

• Support and work in partnership with lead volunteers within the County
• Open new Scouting provision and ensuring that Scouting is accessible to all.
• Inspire and enable local Scouting volunteers to devise and apply
• Help identify, create and design new tools and resources to support inclusive membership growth
• To advise, support, and encourage local Scouting volunteers to engage with under-represented communities

Who we’re looking for as our Growth and Recruitment Officer:

• Ability to work effectively as part of a remote team.
• Excellent planning and organisational skills with the ability to manage and deliver a varied workload
• A skilled public speaker, able to present ideas and information
• Experience of working with volunteer groups
• Self-starter with the ability to work remotely
• Experience using digital platforms
• Experienced in community engagement

Benefits:

• We are an award-winning Charity of the Year (Charity Times Awards 2022) with over 400 employees across multiple locations across the country.
• 28 days holiday and going up to 32 days after 2 years’ service plus additional days at Christmas
• Flexible working hours
• Work in a way that suits you, your role and your department
• Double matching pension up to 10% of gross salary
• Family Friendly employer with generous family leave
• Learning and Development/training opportunities via our internal learning hub

For more details about the Scouts and our great benefits visit our website.

Closing date for applications: 23:59pm Sunday 3rd November 2024.

Interviews will be held on Tuesday 12th November 2024.

Click ‘Apply’ now to apply for this fantastic role!!!!!!

Strictly no agencies.

The Scouts is an equal opportunities employer and we are committed to fostering an inclusive environment where everyone feels valued and empowered to contribute. We offer flexible working arrangements to support diverse needs and lifestyles, ensuring that our teams can thrive both professionally and personally. We welcome and encourage applicants from all walks of life, believing that varied perspectives strengthen our innovation and community. Your unique experiences and ideas are essential to our success, and we look forward to hearing from all voices.

About the Help Chapter

The Help chapter brings together our core services responsible for responding to incoming enquiries from supporters, beneficiaries, and members of the public, including managing and responding to feedback and complaints.

About the role

As a Chapter Member at the National Deaf Children's Society, you'll be in a Chapter of like-minded and skilled specialists, experts, and emerging experts. Chapters are self-organising, and every member has a vital role to play, sharing their skills, knowledge and experience and learning and developing together. Led by the Chapter Lead all Chapter Members will value and respect each other's contribution and learn and develop collaboratively.

This role will design, implement and manage systems to ensure that fundraising and marketing activity is of a high quality, complies with relevant legislation and sector codes and is consistent with National Deaf Children’s Society policies.

You will carry out a programme of detailed quality assurance activity and monitoring to identify areas where improvements can be made and provide fundraising teams with recommended actions. This work has a particular focus on the management of telemarketing and face to face recruitment.

You will prepare reports for internal teams and stakeholders and provide support and guidance to fundraising staff in relation to compliance and what is required of them.

You will network effectively with peers across the sector and engage with external regulatory and sector bodies, such as the Fundraising Regulator, the CIOF, the DMA and the ICO, to ensure that the organisation is aware of all relevant developments and our views and priorities are taken into consideration; actively participating in sector consultations, meetings and working groups as appropriate.

Occasional travel will be required to shadow and monitor compliance training and to support our fundraising agencies.

 What might a day in the life look like? 

• Take ownership of and manage our internal Call Monitoring process – selecting and allocating calls from our agencies and listening to the majority to recognise any potential issues or trends that may arise.
• To follow up any feedback with the agencies and ensure they are compliant with fundraising code of practice.
• Updating and monitoring the site lists on our websites to ensure our supporters know where we are.
• Attend monthly and ad-hoc compliance forums and engage with external bodies to ensure we are maintaining standards across the sector. A chance to network with peers and even offer insight into our best practise.
• Quarterly due diligence checks with our agencies, along with monitoring of job adverts and contracts to ensure compliance.
• To manage and monitor our Mystery Shopping programme – engaging with the agencies regarding feedback and follow up, and approving invoices.
• A monthly compliance tracker to be shared internally so we know our key areas of focus.
• Management of our fundraising shadowing programme, with the occasional visits to our agencies for compliance training, feedback and shadowing.
• To help the organisation to deliver excellent standards of supporter care by providing cover for the team where necessary.
• To identify compliance issues which require follow-up or investigation and to conduct or direct any internal investigation.
• To conduct periodic audits (including National Deaf Children’s Society’s fundraising suppliers) to ensure that compliance procedures are followed and that compliance systems are effective.
• To catch up with your Chapter and offer valuable insights and support.

Who are you?  

· You’re passionate about working as part of a team and sharing and developing your skills, knowledge, and expertise in a collaborative environment 

· You have a can-do attitude and are focused on achieving outcomes 

· You’re happy to share your thoughts, skills, knowledge, and experience 

· You have an open mindset and embrace new concepts and ideas 

· You’re a natural collaborator 

· You’re adaptable within a changeable environment 

· You thrive in an agile product design and delivery environment 

What will be in your toolkit? 

· Strong digital skills and a sound understanding of agile values and principles 

· A commitment to the organisation’s culture 

· Comfortable with ambiguity 

· Bravery, courage and an appetite for risk taking 

· An exclusive focus on customers 

· An enthusiasm for giving and receiving continual feedback 

Disclosure check

This role requires a basic disclosure check. This post will be working in a position of trust and responsibility within the charity.

Our expectations

We expect all staff to:

· abide by and promote our Policy of Informed Choice, its Vision and Values, Code of Conduct and Equal Opportunities Statement.

· take responsibility for promoting and safeguarding the welfare of children and young people.

· develop an understanding of deaf awareness and BSL skills whilst employed with the charity.

The National Deaf Children’s Society is committed to safeguarding and promoting the welfare of children and young adults and expects staff and volunteers to share that commitment. 

IMPORTANT NOTE: We will be reviewing applications on a rolling basis and encourage you to submit your application as early as possible. We will close applications and move to the interview stage when we have a pool of strong applicants to interview, likely towards the end of October.

People’s Economy aims to build the agency and power of people facing injustice and working for social change so that they have the expertise, capabilities and resources to develop their own analysis of how the economic system is a root cause of the injustice they face, develop strategies to change it and then take action with others. Our vision is for a world with economies that meet the needs and priorities of people currently experiencing economic injustice.

The Movement Collaboration Lead or Senior Movement Collaboration Lead (depending on experience) will work closely with the Programme Director and the Programme Team to lead the development and delivery of an exciting emerging programme of work building collaboration for economic system change between grassroots groups and new economy organisations. 

We are looking for people who are: passionate about addressing economic injustice, are excited about the role of collaboration in creating systems change and capable of creating partnerships and strong relationships with diverse stakeholders.

The first twelve months of this programme will take an action inquiry approach to facilitate a mixed group of new economy organisations and grassroots groups through a collaborative process that will develop shared knowledge and practice about  how we  can effectively and equitably collaborate on economic systems change work through practical experiments, facilitated dialogue and collaborative research.

The role will involve responsibilities for project managing and delivering this work including programme development and delivery, developing partnerships, changemaker recruitment and support, conducting desk research and interviews, managing and running events, supporting project related fundraising, conducting project learning and evaluation and writing a learning report about the project. 

Following this first year we plan to scale work on supporting collaboration between grassroots groups and new economy organisations, subject to funding we hope this could become a permanent role.

All programme roles in the People’s Economy team support work across the programme team and we see a postholder likely working on the Action Inquiry for 0.4 FTE and supporting other work strands depending on their relevant skills, experiences and interests for 0.2 FTE.

Online Open House

Come and meet us! We are hosting an online open house on Monday October 28th at 12pm for anyone who is interested in hearing more about the roles we’re currently hiring for or what People’s Economy is all about.

You can use this space to ask any questions you might have about the role, find out more about the organisation and meet some of our staff team. Curious?  This will be hosted as a webinar and questions can be submitted via the Q&A function so you will be able to remain anonymous unless you choose to unmute or turn on your video to ask a question.

Sign up here:  https://us02web.zoom.us/webinar/register/WN_w2oUR_ckS6ycbSMqExXrkw#/registration

Job Description

Project Development

• Working closely with the Programme Director and the Programme Team, lead the translation of existing strategic thinking, planning and relationship building into a project plan.
• Working closely with the Programme Director and the Programme Team, contribute to business planning and fundraising for future development of the action inquiry beyond the first year.
• Working closely with Programme Director lead outreach and relationship building with new economy organisations, funders and other relevant stakeholders.
• Working closely with the Head of Community, lead outreach and relationship building with changemakers and grassroots groups for the action inquiry.
• Working closely with the Programme Director, develop a plan for learning and evaluation of the project.

Project Delivery

• Working closely with the Programme Team, coordinate the delivery of the action inquiry.
• Lead on organising the logistics and resources required to effectively deliver the action inquiry 
• Working closely with the Programme Team, recruit and onboard changemakers to the project
• With support from the Head of Training, contribute to the delivery of learning and skills sessions as part of the inquiry
• Manage and execute the delivery of events as part of the action inquiry
• Maintain relationships with changemakers while they are involved in the project and act as a key point of contact
• Working closely with the Programme Team, coordinate the monitoring, evaluation and learning of the project
• With input from the Programme Team and relevant project partners write a learning report at the end of the first year of the action inquiry.
• Plan and deliver a research element of the project aimed at gathering learnings from other sectors on equitable and effective collaboration.
• Working with the Programme team develop a communications plan to raise the profile of the project and share learnings throughout the year.

Supporting other work strands

• Manage (or contribute to) other projects that contribute to achieving People’s Economy’s goals, as agreed with the Programme Director
• Work collaboratively with the Programme Team to ensure a joined-up approach across People’s Economy’s work
• These areas will be discussed and identified depending on the appointed candidates' relevant skills, experience and expertise - examples include providing programme management support of our migrant justice programme or supporting the development of our regional work in London.

Financial management and income generation

• With support from the Programme Director, develop and manage budgets for the action inquiry
• With support from the Programme Director, contribute to income generation by leading the development of agreed identified opportunities, including by holding key relationships with existing and potential funders

For full role description and person specification see attached application pack

Warwickshire and Solihull Community and Voluntary Action  

is recruiting a 

Business Development Advisor 

£30,900 per annum (£29,229.73 pro rata)

35 hours per week 

Permanent subject to funding 

Hybrid working and flexible working hours 

Do you want the voluntary community social enterprise and faith sector in Solihull to be strong and effective?  

We are seeking a community-minded individual to support voluntary and community organisations based in Solihull. The successful candidate will work one to one with organisations to help ensure their sustainability through business and organisational development advice and support. You will have the ability to assess their needs and develop action plans with them, to help improve their effectiveness. You will also organise events and provide opportunities for peer learning.

The successful candidate will have experience of supporting voluntary and community organisations and an understanding of their developmental needs. 

To apply for this role, you are required to hold a driving licence and have use of a car for work purposes. 

This role has a significant element of outreach work. 

If you think you fit the brief for this exciting role, 

 download the application pack from our website  - No CVs 

CAVA is an equal opportunities employer -

‘Putting Equality, Diversity and Inclusion into Practice’ 

WCAVA is a Registered Charity no. 1123402 and a Company Limited by Guarantee no. 06531268 

Closing date: Monday 18th November 2024, 12.00pm midday 

Interview date Thursday 28th November 

About StreetVet

StreetVet is a fast-growing national charity, committed to providing free vet care to the pets of those experiencing homelessness and to keeping pets and owners together to maintain their unbreakable bond. StreetVet relies on its team of over 400 vet and nurse volunteers in 23 locations around the UK to provide free veterinary treatment, funded by grants, corporate and private donors and partners. Since inception in 2016 the charity has treated nearly 3,000 pets and has won numerous awards including the Vet Trust Award for the Most Trusted Veterinary Charity, Purina Better with Pets Prize and Homeless Link Excellence Award for Excellent Support.

Title: Head of Volunteering

Duration: Permanent, full-time Reporting to: CEO

Responsible For: All StreetVet volunteers

Works With/Key Contacts: Colleagues across the organisation, volunteers, potential volunteers

Location: Home - remote working with regular travel to outreach locations and, as necessary, recruitment events

Contracted hours: 37.5-hour work week (flexible working available)

Holiday: 25 days per year plus national holidays

Salary: £35,000 - £43,000 depending on experience

Main Purpose of the Role

The Head of Volunteering will manage, develop and grow StreetVet’s Volunteer programme. They will have overall responsibility to recruit, onboard, induct, train, support, communicate with, develop and recognise volunteers as well as ensure good governance and compliance. The Head of Volunteering will act as an ambassador for volunteering across all StreetVet locations and externally. The Head of Volunteering will monitor and evaluate the impact of StreetVet’s volunteering programme and will identify and assess opportunities to develop the programme further.

Key Responsibilities

• Develop and implement the StreetVet Volunteering Strategy

• Lead and manage the day-to-day operation of the volunteer programme across all locations and work with the clinical team to ensure appropriate and robust processes are in place to provide suitable and high-quality care for the animals StreetVet work with.

• Develop and grow the volunteer programme to continually improve the volunteering experience at StreetVet.

• Review and refine all volunteer processes, policies and documentation to improve standards and ensure compliance.

• Oversee the recruitment and retention of volunteers, including the review and maintenance of all volunteer-related data, ensuring that it is compliant with data protection and GDPR principles.

• Oversee the development and provision of effective induction and learning and development activities appropriate for volunteer roles, working with key contacts across the charity and liaising with existing volunteers as required.

• Work to ensure all volunteers are aware of and adhere to StreetVet’s policies on safeguarding and working with vulnerable individuals.

• Develop effective methods of communicating with volunteers about their volunteering and the activities of the wider charity and provide opportunities for volunteers to communicate with each other.

• Oversee the development and provision of volunteer reward and recognition activities.

• Deal appropriately with escalated issues around volunteering, using tact, diplomacy and mitigating reputational and other risks that might be involved. This may include working in conjunction with management on issues that involve staff, as well as sensitively managing and, on occasion, terminating volunteer agreements when deemed appropriate.

• Establish and develop relationships with key stakeholders across the charity to ensure a consistent and best practice approach to volunteering across our locations and central volunteer team.

• Provide advice and guidance to staff that work with volunteers to ensure they receive appropriate support and development.

• Ensure effective use of the volunteer database and other tools to record, produce and analyse metrics on volunteer involvement, recruitment, retention and other relevant KPIs.

• Produce outcome and impact reports for both internal and external stakeholders on a regular basis.

• Keep up to date with current developments in the volunteering sector, including undertaking benchmarking and accreditation e.g. Investing in Volunteers standard. Maintain and develop good relationships with similar organisations in the sector and represent StreetVet at external conferences/meetings as relevant.

• Manage budgets and resources related to the volunteer programme.

The above job description is intended to be an outline of the duties and responsibilities for this role. This is not an exhaustive list, and it is likely to change over time. You may be expected to undertake other duties that are commensurate with this role and grade.

Please see full job description for essential experience required.

You will have a strong knowledge of how a variety of communities function, both formally and informally. You will be skilled at working with groups to help them explore issues, strengthen and grow.  You will coordinate and develop programmes, deliver learning, work with associate tutors to deliver courses, and oversee the development of resources.

This is an exciting role that provides the opportunity to contribute to our expanding vision as we respond to changing patterns of Quaker belonging while continuing to support meetings of all types and sizes.

You will have a strong knowledge of the Bible and both historic and contemporary Quaker Theology, and the skills to inspire, inform and educate. You will be able to coordinate programmes that illuminate Quaker theology and enable people to explore and engage with the Bible. You will coordinate and develop programmes, deliver teaching, work with associate tutors to deliver courses, and create and develop online, on-demand resources and materials as part of our vision to increase accessibility and reach of our materials and courses.

This is an exciting and newly created role that provides the opportunity to contribute to our expanding vision to reach a global audience with new and innovative opportunities for learning.

For over two decades, Social Investment Business has provided finance and support to charities and social enterprises. We empower these organisations to do what they do best - serve the communities they operate within. 

To find out more about what we do, our values and our generous benefits please visit our website.

Our values are: People First, Curious, Bold, Collaborative, Accountable

About the Role

Reporting to our Marketing Manager this role plays an important part in supporting SIB’s strategy and focus.

We are looking for someone who:

• Can create compelling communications showcasing our programmes and funds

• Can provide expertise and oversight in the shaping and embedding of SIB’s external messaging

• Can produce accessible and well-written marketing materials for our programmes and funds

• Can update website communications and manage newsletters

• Can organise external events and coordinate team member attendance

• Can support formal and informal engagement with SIB’s customers and the internal team

• Is an enthusiastic self-starter with a commitment to open and transparent communication with a wide range of stakeholders

Key responsibilities

Marketing

1 Working with Marketing Manager to implement the Marketing Strategy, including contributing to campaigns, messages and stakeholder relations.

2. Supporting the implementation of marketing plans for specific funds, working with our delivery partners and sub-contractors, as appropriate, and helping with programme and fund roundtables and events.

3. Supporting the Director of Investments and the Marketing Manager in delivering new business strategies by providing market analysis and data, publicity plans, key messages, event planning, set up and coordination as necessary.

4. Supporting the Marketing Manager with marketing contacts in partner, investee and other stakeholder organisations, maintaining contacts and ensuring that SIB funds and programmes are represented across sector events and in peer publications.

5. Liaise with the Business Development Manager to contribute effectively to new tenders, including supplying accurate marketing and communications data and deliverable activities.

Communications

6. Working with the CEO, Deputy CEO and Marketing Manager to implement the Marketing Strategy, including developing and managing campaigns, messages and stakeholder relations.

7. Supporting the development of content and publications as required including newsletters, brochures and reports, case studies, blogs, articles, website content, e-newsletter content.

8. Working with the Marketing Manager and Policy and Communications Manager to liaise with external networks – national, third sector and key regional press contacts, other communications managers – to increase the reach of SIB’s work and to disseminate it widely.

9. To adopt our continuous improvement and learning ethos.

10. To support and embed equality, diversity and inclusion into day-to-day behaviours and activities within your role as well as contributing more widely across SIB’s commitment to E, D & I.

11. To support and contribute to the implementation and delivery of SIB’s strategy.

12. In agreement with manager to undertake other tasks and work on cross team projects that support the objectives of SIB as required.

13. To work within the organisation's values, principles, and processes to achieve operational excellence.

Core competencies

• Experience of creating impactful marketing materials and campaigns utilising multiple channels and platforms.
• Excellent oral communication skills with the ability to communicate effectively with a wide range of stakeholders.
• Experience of event set up and coordination including booking venues, managing guest lists and arranging speakers.
• Excellent written communication skills with the ability to write accurate, engaging and crisp copy for a range of different channels.
• Technical knowledge of website management and working with a range of different CMS such as Drupal and Wordpress.
• Good organisational, planning, and project management skills and the ability to work to tight deadlines
• Comprehensive knowledge of Microsoft Office (Word, PowerPoint, Excel, Outlook)
• Comprehensive knowledge of Adobe Creative Suite apps, including Acrobat Pro DC, InDesign, Illustrator, Premiere Pro, and After Effect
• Commitment to equalities and customer care
• Good knowledge of the voluntary and community sector, local and central government and the statutory sector as a whole.
• Commitment to equality, diversity & inclusion

You will have a strong knowledge of current issues in relation to racial and social justice and the ability to illuminate their importance to individuals and Quaker communities in ways which support Quaker witness and inspires others to bring about change in the world.  You will be able to coordinate and develop programmes, and to deliver learning which focuses on equity, peace and justice. You will have strong networking skills and be able to work with partner organisations and associate tutors in delivering this work.

Sports & Community Centre Manager (permanent or interim role for 12 months)

Salary: £36k to £42k per annum (depending on experience) 35 hours per week average (flexible – would consider reduced hours) 25 days A/L + contributory pension scheme.

Since 1899, Birmingham Settlement has been working to create opportunity and choice – connecting and empowering people through action, activities, and shared learning to build and sustain wellbeing for all.

This is a great opportunity for the right person to join us as we continue to develop and invest to support the communities and individuals we serve. The Sports & Community Centre has a newly installed sports pitch, small gym, sports hall, and community halls/rooms. It also has a large outside field prime for development as part of our nature and wellbeing programmes in tandem with our second centre, our Nature & Wellbeing Centre by Edgbaston Reservoir.

The Centre hosts a wide range of community activities – Sports & Fitness, Little Settlers, Ageing Well, Training, Learning & Wellbeing, accredited Money Advice Services, and other social activities to bring people together to share and build community and personal wellbeing.

As Centre Manager and as a key member of the Settlements’ Management Team, you will manage and lead the Centre through this important phase of development, ensuring we are fit and focused for the years to come, delivering high-quality services and activities our people want, deserve, and expect. You will have energy and vision, a track record in community development and enterprise, excellent leadership qualities with ability to motivate and inspire others. This is a busy but rewarding hands on role that cuts across all aspects of the charity.

For an informal chat please call Theresa Gniadkowski.

Previous applicants need not apply. No agencies please.

Closing date: 12 noon, Wednesday 20 November 2024

Interviews: Friday 29 November 2024

Birmingham Settlement is committed to Equality of Opportunity and welcomes applications from all sections of the community. Registered charity number 517303

About us

REMAP is a unique national charity. It brings together two groups of people: volunteers skilled at making things and disabled people who need specialist equipment. Each year, around 3,000 pieces of custom-made equipment help transform the lives of disabled people.

REMAP’s army of ingenious inventors designs and makes equipment for young and old alike and then provides it free of charge. The aim is always to help people achieve quality of life, filling the gap where no suitable equipment is available commercially.

With an exciting new strategy that will continue to place the client at the heart of our work, we seek an experienced charity sector referral officer to help us deliver on our mission and vision.

REMAP is an organisation that encourages its team members to contribute their thoughts and ideas actively and work together to achieve its aims and ambitions. You will be given the space to work autonomously and grow in the role, but with the support of your colleagues and line manager when you need us. You can work to your strengths and share your successes and learning with the broader team, who will, in turn, look to share their experiences and learning.

The Role

The Referrals Officer role is critical to the charity. It ensures that our referral process is managed effectively for our clients and branches.

This is both an internal and external role. The person in this role is the first point of contact for all referral queries. You will assign referrals to branches, liaise with clients and volunteers, and maintain our CRM system.

We seek a strong people person with at least two years of experience operating a CRM system regularly (ideally Salesforce). Experience working to develop a CRM system and client journey would be advantageous.

As a small charity, you will thrive in a busy environment, have excellent prioritisation skills and have a positive ‘can do’ attitude. We are a supportive team, and you will work closely with our Operations Manager and wider volunteer delivery colleagues to help REMAP support our clients and branches across the UK.

About You

We want you to bring relevant experience, passion, dedication, positivity, and flair to our work.

To be considered for this role, you will have demonstrable experience in a similar position and be comfortable working with a diverse range of volunteers/people. As a self-starter, you can work at pace and quickly assess and deliver to changing priorities in a busy remote team. You will have excellent interpersonal skills, be able to coordinate multiple tasks/activities and have the flexibility to respond to changing demands. Ideally, you will have experience dealing with enquiries from health professionals and vulnerable clients.

You will be proactive, enthusiastic, and excited about joining an organisation with ambitious plans to future-proof its services and reach more disabled people. Experience working in a remote environment is highly desirable.

Additional information about the role

Place of work: Fully remote, with occasional 2/3 nights away for year-round events.

Working Hours: Full-time, 37 hours per week

Salary: £26,000 – £29,000 dependent on experience

Holiday entitlement: It begins at 25 days per annum, in addition to public holidays and the Christmas stand-down.

Application Instructions

To apply, please send your CV and a separate cover letter of no more than two A4 sides describing how you meet the job description and personal specifications. 

We are a Disabled Confident employee.

Candidates who fail to follow the instructions will automatically be screened out of the selection process.

Closing date for Applications: 11.59 pm Sunday 10th November

Interviews: Interviews for the role will be held on the week commencing 25th November 2024.

If you would like further information about the role or have any questions, please contact Kelly, Operations Manager. 

The Peer Support Coordinator will play a critical role in the delivery of Day One's Peer Support Service. The primary objectives are to ensure a high-quality service is delivered to our beneficiaries; to develop our regional peer support model; and to facilitate a positive volunteering experience for our lived experience volunteer team. Responsibilities will include the day-to-day coordination of peer support activity. This will involve sensitive communication with trauma-affected individuals to understand their needs and preferences, using this information to facilitate suitable peer support matches.

The postholder will contribute to building a diverse volunteer team by supporting the volunteer recruitment and induction processes. They will offer ongoing support, guidance and motivation to our volunteers, ensuring meaningful opportunities to engage with Day One. The postholder will support the Peer Support Manger to conduct regular reviews with volunteers to gather feedback on their experiences as well as supporting their personal and professional development.

The Peer Support Co-ordinator will monitor service delivery and volunteer activity to ensure it is operating within agreed policies and processes. To ensure we can evidence the success and quality of the service, a key aspect of the role will involve keeping accurate records of interventions as well as collecting regular evaluation/impact data and personal case studies.

You will be a compassionate individual, dedicated to ensuring the highest quality of support for our beneficiaries and volunteers alike. You will be empathic with strong active listening skills, able to demonstrate sensitivity and discretion in your communication with trauma-affected individuals.  You will be adept at identifying individual’s support needs and have strong social/communication skills enabling you to facilitate appropriate and meaningful peer support matches. Possessing excellent organisational skills, you will thrive in the fast-paced and reactive environment of peer support service delivery.

You will be committed to maintaining high standards and have a keen eye for detail able to keep accurate records of interventions and collect evaluation/impact data with regularity. Additionally, you will have a proactive approach to building and supporting a diverse volunteer team.  You will be a ‘people-person’, enjoy speaking with others, and have the knowledge and confidence to offer ongoing guidance and motivation to our volunteer team. Your ability to conduct regular reviews to gather feedback to support volunteers' personal and professional development will be essential in driving the continued success of our peer support service. You will enjoy supporting others to develop new skills and navigate challenges successfully.  

Day One is a young, ambitious national charity dedicated to supporting people impacted by serious or multiple injuries which could result in life changing consequences such as disability or death, referred to in the NHS as ‘major trauma’.  Our Caseworkers work alongside NHS Clinicians, embedded as part of the team within Major Trauma Centres and across the wider Major Trauma Network to provide practical, emotional and financial support to adults and children as well as their families and loved ones.  Inspired ‘by patients for patients’ our vision is that no one has to piece life back together on their own after catastrophic injury. 

To apply, please upload your CV, and a supporting statement (no more than 2 pages) demonstrating how you meet the criteria and outlining why you’re interested in the role.

Please refer to the attached recruitment pack for more information.

Closing date:

Midnight Sunday 10 November 2024

Interview date:

First stage virtual interviews on 18th and 20th November 2024

Final stage in-person interviews on 2nd December 2024