Learning And Development Jobs
They’re looking for a Complaints Resolution Team Leader to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
As a Complaints Resolution Team Leader, you will create an environment where colleagues feel empowered to put the customer first and consistently deliver a high-quality complaints service. You’ll role model their values and behaviours, supporting the team through coaching, dealing with any escalations, and instilling a high-performance culture. This is a great opportunity to make a positive impact on their customers in a new service. You’ll set team priorities and embed a performance and continuous improvement culture.
What skills/behaviours do you need to be a Complaints Resolution Team Leader?
- Previous experience of leading a team and the ability to demonstrate coaching and mentoring skills.
- Passion for delivering an excellent customer experience with strong customer service skills and the ability to listen and respond to customers objectively.
- Strong stakeholder engagement and collaboration skills with the ability to influence others to ensure that service standards are met or exceeded.
- Excellent verbal and written communication skills with the ability to understand and explain technical information.
- A passion for problem-solving and seeing issues through to resolution within set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £38,128 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Team Leader, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Call Centre, CRM, Query Resolution, Contact Centre, Customer Service Executive, Customer Service Team Leader, etc.
REF-215 355
St Joseph’s Hospice in East London is one of the largest hospices in the UK. We provide compassionate, specialist palliative care to people in the diverse community of East London who are living with a life-limiting illness. We treat each person as unique, encouraging and enabling them to reach their full potential until the end of life.
Working with the Public Fundraising Manager, you will deliver a strategy to deliver income, providing excellent stewardship to legacy enquirers, pledgers and in-memory givers. You will build relationships with local solicitors and funeral directors, alongside many other stakeholders to manage legacy and in-memory events and campaigns.
A strong communicator and planner, you will be able to build strong relationships and be comfortable speaking to bereaved families with compassion and kindness.
This role is for 35.5 hours per week (part-time considered).
For further information and to apply, please visit our website via the Apply button.
Closing date: 2 August 2024.
Interview date: 8 August 2024.
Applicants are subject to a DBS check.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Street Engagement Team is a multi-disciplinary team that provides person-led support to people experiencing street homelessness and interconnecting needs.
A day in this role is never the same – part of it will be spent on the street, offering support to people experiencing homelessness. You might be out with another member of the team, or with one of our specialist health partners like a homeless health nurse, or substance use worker.
You will also be supporting the Enhanced Practitioners with their caseloads day-to-day, responding to ad-hoc outreach referrals, and contributing to the overall running of the team in a duty capacity.
You will have experience in delivering a person-led, psychologically, gender and culturally informed service to people who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development.
You will also have the personal credibility to build confidence in the wider community and across partnerships. You will be both strength-based and solution-focused, developing and enhancing the relationships with a commitment to embed coproduction into The Connections services.
Salary: £33,860
Closing Date: Monday 19thAugust
Interview Date: w/c 26th August
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an individual with public affairs experience to join our Communications and Engagement Team on a 12 month contract starting 1st October.
You’ll help co-ordinate the delivery of our public affairs work across Wales, working closely with colleagues in our public affairs team based across the UK. You’ll have experience of developing and maintaining effective relationships with MPs, MSs and their staff.
You’ll support the Communications and Engagement team with managing and developing materials for key stakeholders (invites, briefings, blogs) and ensure the tone and content communicates our bilingual brand in Wales.
You can formulate ideas around how key stakeholders and organisations can be turned into ambassadors and you’ll have experience of organising events and visits for stakeholders.
You will have a key eye for detail and will need to be good with tight deadlines and able to work well and confidently with senior colleagues.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Deadline: 16th August
Interview date: 27th August
Location: Hybrid, Cardiff and/or Newtown offices
We have a hybrid approach to working and this role can be based in Cardiff or Newtown, along with homeworking.
On application, please align your supporting statement to the criteria below
Essential criteria
- Experience of managing and co-ordinating a public affairs programme of activities.
- Experience of developing and maintaining strong relationships with political stakeholders including MPs and MS.
- Experience of writing high quality content for materials including for publications.
- Experience of supporting campaigns and/or creating content for digital media.
- Experience of organising events and/or project visits for stakeholders.
Desirable criteria
- The ability to hold a conversation in Welsh. Good Welsh writing skills aren’t essential and training and support by the Fund’s Welsh Language Team will be provided if needed.
- A strong interest in Wales current affairs, developing topics, issues and themes.
- Proficient in using software such as Microsoft 365 including experience using the mail merge tool
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
We have an exciting opportunity for a Team Leader to join the Hampshire & Isle of Wight team, this is a hybrid role working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- £500 bonus paid on successful completion of probationary period (pro-rata for part time roles)
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is a hybrid role with home working allowed twice per week. Your home office would be Chandlers Ford, however you would be expected to travel regularly to offices in both Basingstoke and Southampton. Travel expenses would be paid for these. As a Team Leader you will be:
- Responsible for case management system audits and reports, providing information on required case statistics, compliance and data download issues. Ensuring that the team are recording case information fully, accurately and professionally as well as complying with contract reporting requirements and VS national standards.
- Responsible for the line management of team members including responsibility for recruitment, training completion, performance management and monitoring, continued support and guidance and implementing all relevant VS policies and procedures.
You will need:
- Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
- Demonstrable experience of providing crisis management, support and guidance in sometimes stressful and difficult situations to a team with a client service focus.
- Work without direct supervision, prioritise work and deal with competing or conflicting demands/ needs and interests in an organised and methodical manner.
This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required along with police vetting
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
About The Connection at St Martin’s
We believe that no one should have to sleep rough on London’s streets, and that everyone should get the support they need to find a place to call home. We get to know every person we work with, understanding what they need to recover, helping them build on their strengths, and supporting them to find their own way home. Help us make London a city where no one sleeps rough on our streets.
London’s diversity is its biggest asset and we strive to ensure our workforce reflects London’s diversity at all levels. We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith or disability.
We particularly encourage applications from candidates with lived experience of homelessness who we believe are an essential asset in our sector.
We are committed to being an inclusive employer and welcome the opportunity to consider flexible working arrangements.
About the Role
The Street Engagement Team is a multi-disciplinary team that provides person-led support to people experiencing street homelessness and interconnecting needs.
A day in this role is never the same – part of it will be spent on the street, offering support to people experiencing homelessness. You might be out with another member of the team, or with one of our specialist health partners like a homeless health nurse, or substance use worker. Alongside this element of the role, the rest of your day will be spent intensively supporting a small caseload of people who are isolated from services.
You will have substantial experience in delivering a person-led, psychologically, gender and culturally informed service to people who are street homeless. You will be excellent at building and strengthening trust in relationships. You will be a problem solver, with a positive attitude towards change and service development.
You will also have the personal credibility to build confidence in the wider community and across partnerships. You will be both strength-based and solution-focused, developing and enhancing the relationships with a commitment to embed coproduction into The Connections services.
Salary: £36,159
Closing Date: Monday 19th August
Interview Date: w/c 26th August
Our Benefits
· 30 days holiday plus bank holidays
· Generous training budget, plus an annual personal training budget
· Enhanced Sick Pay Policy
· Enhanced family friendly policies
· Day off for moving house
· Hybrid working (depending on role requirements)
· Pension – 5% Employer, 3% Employee
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Reward Gateway (access to discount vouchers and cashback at the UK’s favourite retailers)
We are a London Living Wage employer
The client requests no contact from agencies or media sales.
Creative Comms Lead
Working hours 40 hours per week (including at least 2 Sunday services per month)
Salary £32-34k per annum depending on experience
Why St Stephen’s?
We are growing resource church with over 500 people attending every week. Our vision at St Stephen’s is to Love God, Grow Disciples and Transform Communities. Sundays are central to how we do this, as we gather across four services (one online) to worship God together and learn from His Word. We are passionate about our ever-expanding youth, children’s and families' ministries; equipping each other to be Whole Life Disciples; enabling people to explore faith through Alpha; and transforming society through church planting, and various social transformation ministries. We are presently undertaking a new strategy process and are excited where God might lead us for the next few years.
Main Purpose of the Role
The Creative Communications Lead is a key role within the Creative Team. Working in collaboration with the Operations Team, the role holder has responsibility for the strategic oversight of internal and external communications and the practical ability to continue to develop the excellent design, social media and film content that enables and enhances St Stephen’s ministry. We are looking for someone with a passion for creative comms, practical skills to enable the delivery and strategic oversight to bring it all into being.
Key objectives
· To hold the ‘voice’ of St Stephens
· To ensure the ‘look’ of St Stephens reflects the ‘voice’ with clarity and consistency
· To strategically plan and implement the churches comms – to enable external and internal engagement
· To imagine ways to continually innovate and improve our communications
· To ensure that all St Stephens media and communications output is high quality, consistent, clear and compelling
· To support all ministry areas with design, media and communications needs
· To produce all key communications and publicity materials to support the ministry of St Stephens: across digital and physical platforms
· To develop and oversee systems which enable integration into the life of the church
Responsibilities
· Design and production of all video / visual media for Sundays, ad hoc events, social channels and St Stephen’s website
· Oversight and continued development of St Stephen’s social media channels
· Oversight and production of the church–wide monthly / weekly email
· Working closely with the Creative / Worship Team to enable the production of worship nights and other creative projects etc.
· To develop and manage the website including on-going updates
· Liaising with printers / external support as necessary
Competencies
Essentials
· Demonstrable passion for superior design and excellent communication
· Ability to plan strategically and implement efficiently
· Ability to prioritise and multitask
· Proven ability to be an innovative self-starter
· Experience in design
· Excellent digital media and production skills (including working knowledge print and digital software)
· Experience in film making / videography/ photography
· Experience in website design and management (Adobe Suite)
· Strong instincts for online content that will connect well with all generations
· Flexible and adaptable
Desirables
· Clear written communicator
Person Specification
· Servant hearted
· Someone who has a vision for how creative comms can be used to enable discipleship
· A committed Christian with a personal faith in Jesus which inspires their creativity*
· Is already, or is willing to become a worshipping, serving, giving member of St Stephen’s church
· Ability to manage a budget
· Excellent planning and organisational skills
· Flexible and adaptable
· Good interpersonal skills
· A desire to grow in leadership and to develop others
· A self-motivated, team player
· Doesn’t take themselves too seriously!
· Committed to safeguarding: understanding and personally applying the safeguarding policy and procedures & undertaking safeguarding training as required
· A commitment to health and safety
*N.B. There is a Genuine Occupational Requirement (GoR) for the successful applicant to be a Christian and this GoR applies under the Equality Act 2010.
The details
· £32-34K depending on experience
· 40 hours/5 days a week including at 1 Sunday morning service and 1 Sunday evening service per month to gather visual media content, to be worked flexibly to cover ministry needs
· Occasional evenings and Saturdays, Christmas and Easter services, with appropriate time off in lieu
· Full participation in the staff team (including attending staff worship, staff meetings and APCM)
· 25 days’ annual leave including up to 5 Sundays plus Bank Holidays and a day off on your birthday
· Opportunities for professional development and training as required.
· Church of England pension: 8% of salary of which 6.5% is paid by employer and 1.5% by employee
· Life Insurance
· 6-month probationary period
· Responsible to the Vicar
How to apply
Please complete the Application Form and submit it together with a supporting statement to Nicola Patel
Closing Date
30th July 2024
Interviews
Week commencing Monday 12th August 2024
The client requests no contact from agencies or media sales.
Location: South West London (Office is based in Mortlake – 12 mins from Clapham Junction and 23 mins from Waterloo)
Contract: Fixed Term Contract - maternity cover role from September 2024 to June 2025
Job Type: Full time, 35 hours per week
Salary: £38,000 to £41,000 per annum depending on experience.
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat.
We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year.
Missing People is an independent charity that relies on donations.
THE IMPACT YOU WILL HAVE
As the Corporate Partnerships Manager – Maternity Cover – you will play a vital role in leading and managing your team to build the new business pipeline, build relationships with potential partners, undertake effective and successful proposal writing, ensure quality account management by others, and inspire long-term financial commitment to Missing People.
In addition to new business, you will manage a portfolio of high profile corporate partnership accounts across various sectors, including our rapidly expanding work in the transport industry. Your responsibilities include developing strategic connections, providing excellent stewardship, and expanding relationships with corporate partners and donors. By focusing on enhancing the corporate partner experience, you will drive engagement and help us reach our fundraising goals.
Could you use your Corporate Partnerships fundraising experience to support the charity in its fundraising targets as we expand our efforts in line with our charity strategy, 'From Crisis to Hope'?
ABOUT YOU
You will need to have experience of:
• working a corporate fundraising role, with a proven track record of developing relationships and exceeding fundraising targets;
• developing and monitoring the implementation of fundraising strategies, budgets and operational plans;
• managing people.
You will also have:
• Good networking skills and ability to build relationships with people at all levels;
• Ability to manage high profile people;
• Ability to motivate, enthuse and inspire others;
• Ability to develop and drive forward new projects and initiatives, taking the lead and/or working collaboratively with colleagues;
• Excellent communication skills, both formal and informal, in writing and with presentations.
ABOUT US
Would you like to work for a welcoming, caring organisation which makes a difference to people affected by the issue of missing throughout the UK?
Missing People is a friendly and supportive place to work. Working for Missing People means living our values. It’s a place where people are encouraged to ‘let fly’ so you can ‘make things happen’. We know you’re more than just a job title, and ‘be human’ is an important value here. You will find plenty of scope for personal development including: getting involved in cross-charity projects; leadership development or volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. We offer a range of enhanced family friendly benefits. We are happy to talk about flexible working in many of our roles.
HOW TO APPLY
If you want to be a lifeline when someone goes missing, click apply to read the full job description, and a letter from the Head of Public Fundraising and Partnerships. We look forward to receiving your application.
Include your CV and a brief covering letter explaining how you would be a good fit for this role.
Closing date: 23:59 on 4th August 2024. We reserve the right to close the vacancy early in the event of a very large number of applications, so Apply Now!
Interviews: 7th, 8th or 9th August 2024
Missing People is 14th on the Sunday Times “100 Best Not-for-profit Organisations to Work for” List 2019 and offers the below benefits:
• 28 days annual leave per annum/pro rata plus statutory holidays on appointment. Additional annual leave days awarded on length of service*
• Company pension contribution
• Life insurance (3 x salary)*
• Employee Assistance Programme (EAP) including 24/7 support helpline
• Interest-free Season Ticket Loans*
• Additional maternity pay and leave*
• Additional paternity pay*
• Additional sick pay*
*available after probation period passed
You may have experience in the following: Corporate Fundraiser, Fundraising Manager, Business Development Manager, Corporate New Business Manager, Corporate Partnerships Lead, Corporate Giving, Corporate Fundraising, etc.
REF-215 678
Are you passionate about young people? Do you want to become part of a team that brings young people of different faiths together across the city? We are looking for an experienced youth and schools worker to join our West Midlands team.
You will work in schools and in the community, across the West Midlands, delivering our innovative schools programmes and Youth Encounters.
The client requests no contact from agencies or media sales.
FearFree delivers services across the South West for victims and perpetrators of domestic abuse and victims of sexual violence. We provide responsive, victim focused, and trauma informed support and this post will be fundamental to ensuring service users, stakeholders and partners experience this in our daily delivery.
Following a successful trial in several surgeries, the Interpersonal Trauma Response Service (ITRS) is now being rolled out across Devon, Plymouth and Torbay. This makes it a very exciting opportunity to take ownership and be part of an innovative new service, delivering real improvements to the local community.
The aim of the ITRS is to improve the health, wellbeing and safety of people who have been exposed to trauma arising from sexual violence and abuse and/or domestic abuse. We provide adults whose health is being negatively impacted by interpersonal trauma with appropriate support. We also provide support to children affected by domestic abuse, and provide people who are using abusive behaviours with appropriate support and interventions.
Your team will provide appropriate training to GP surgeries to improve identification, enquiry and response for patients. The Specialist Children and Young People’s Advisor will work within a multi-agency system to provide trauma informed, proactive, person-centered service for children and young people and their families who have experienced domestic abuse, empowering choice through informed decision making.
Our Interpersonal Trauma Response Service brings together dynamic, passionate and committed individuals who share a common focus on delivering high quality, person-centered and trauma informed support to patient’s referred by partner GP Surgeries across Devon. The team have a responsibility to work with multi-agency partners, building awareness and understanding of domestic abuse.
This is a fixed term role for 12 months.
Key elements of the role include:
· Providing high-quality practical and emotional support and outreach to children and young people who have experienced domestic abuse
· Risk assessing and helping to keep children and young people safe through safety planning
· Ensuring the voice children and young people informs every stage of our support provision
· Delivering educational, time-bound, sessions
· Enabling children and young people to access statutory and other services where appropriate
· Engaging with and supporting the MARAC and MASH process, to ensure that the voice of victims is heard
· Supporting in-house training & refresher training for general practice teams on understanding, recognising and responding to domestic violence and abuse (DVA) and sexual violence (SV).
· To provide ongoing specialist advice and support around DVA and SV to practice teams.
· To encourage general practice health professionals to ask patients about their experience of abuse and respond, record, safety check and refer.
· Manage a caseload and working proactively to support young people and their families
· Facilitating early intervention
· Raising awareness of children and young people’s needs who have been impacted by domestic abuse
· Working with multi-agency partners and the wider FearFree service provision
Key responsibilities:
· Provide a high-quality, person centred, trauma informed service and empowerment to children and young people (CYP), ages 5-18, who have experienced domestic abuse.
· Effectively manage a caseload of CYP clients.
· Completing initial assessments of CYP’s needs.
· Collaboratively develop support plans with CYP to meet their needs.
· Assess and managing risks to services users, colleagues, and self.
· Work with multi-agency partners to meet service users’ needs.
· Have an understanding of multi-agency partners services.
· Work with schools and education establishments to ensure support offered is appropriate, planned and coordinated.
· Uphold, promote and work within safeguarding principles and practice.
· Support CYP to develop an increased understanding of the impact of their experiences. relating to domestic abuse and their awareness of what constitutes a ‘healthy relationship’.
· Respond to crises with a focus on CYP’s wellbeing and safeguarding.
· Support the development of self-awareness, confidence and participation of CYP.
· Support CYP’s participation in the design, delivery, and evaluation of services.
· Ensure resources and services meet CYP’s specific needs.
· Support the development of services and resources.
· To understand and work effectively within a multi-agency framework, consisting of the MARAC and local partnership responses to domestic abuse, in order to reduce the risk for service users and their families.
· Empower service users to make decisions about their life through advocacy and providing information.
· To recognise, respect and address the needs of service users who face barriers when seeking help to access the service, including those from different ethnic and cultural backgrounds, LGBT communities, disabled people, those with complex needs and other groups which services have found difficult to reach.
· Accompany service users, when needed, to other relevant agencies and support them in their interactions with these agencies.
· To work alongside colleagues to deliver a whole family approach, including colleagues in other teams and locations.
· Be proactive with your line manager to carry out periodic case reviews.
· Help maintain accurate and confidential case management records and contribute to monitoring information for the service.
·Attend children’s social care meetings as required, including Child Protection Conferences, Core Groups, Team Around the Family and Strategy Discussions.
Practice-based work:
· Support the delivery of DA/SV training to clinicians and non-clinical staff in participating general practices.
· Promote awareness of the experiences and needs of CYP affected by DV/SV, particularly in relation to their health.
· Develop a good relationship with all general practice staff and work effectively as part of the practice team.
2. General
· Remain up to date and concordant with organisational procedures, policies and professional code of conduct, upholding standards of best practice.
· Attend and contribute to team meetings.
· Contribute to effective team working with a flexible and pro-active approach, including cover for other team members’ holidays and sickness where required.
· Undertake agreed training and keep updated on changes in legislation, policy, and best practice
· To support additional duties at your team managers discretion.
For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for this role is 11th August, with interviews currently planned to take place on 14th August.
FearFree is committed to encouraging equality and diversity in the workplace. We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.
The client requests no contact from agencies or media sales.
They’re looking for Complaints Resolution Partners to join their Complaints Resolution team in Peterborough.
About the role and person:
Monday – Friday
Permanent
Always motivated to achieve brilliant standards of service, their Complaints Resolution Partners provide a first-class customer experience based on trust with their customers. Whilst they endeavour to always provide the best customer service to ensure their customers feel safe and secure in their homes, things sometimes don’t go to plan. It can be a stressful time when things go wrong, so strong communication skills, empathy, professionalism, and resilience are key.
You’ll liaise with contractors and internal departments to thoroughly investigate complaints and gather evidence to provide clear, detailed responses to their customers and seek their feedback to resolve their complaints within set timescales and enable continuous improvement of the service. This is a great opportunity to make a difference for their customers and gain exposure across the business.
What skills/behaviours do you need to be a Complaints Resolution Partner?
- Excellent customer service skills with the ability to listen, put yourself in the customers' shoes, and respond objectively.
- Process driven with a passion for problem-solving and seeing issues through to resolution.
- Strong attention to detail when liaising and processing customer complaints.
- Strong written and verbal communication skills.
- Stakeholder engagement and influencing skills.
- Ability to manage workload and deliver against set timescales.
- Strong IT skills, including MS Office.
Location
The successful candidate will be required to live within a commutable distance to their Peterborough office.
They’re a keen promoter of agile working and encourage the use of working from home, as long as they meet their customer’s needs.
They’ll provide you with the equipment and software that you’ll need for the purpose of your role; however, it will be your responsibility to have an appropriate space to work from as well as a suitable broadband connection/provider.
Salary
The spot salary for this post is £30,272 per annum for applicants who fully meet the requirements of the post. Applicants who do not meet all the requirements of the post will start 5% or 10% below the spot salary.
What will you get from them?
In addition to a competitive salary and agile working, they also have a focus on employees’ development. They support both professional and personal development, ensuring everyone has a development plan and providing access to a wide range of internal and external learning resources.
You’ll also receive:
- 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week.
- A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover.
- Option to purchase additional holiday of up to 2 of your working weeks (at manager’s discretion).
- Employee Assistance Programme.
- "Hapi" Benefits App with multiple discounts.
- Cycle to work scheme.
- Free on-site gym
- Free parking
Who is our client?
They own around 20,400 houses across the North, East, and South of the country. They are home to over 41,000 customers. They exist to improve lives, providing people with high-quality homes, affordably. Whatever their housing need, whether family, single, older, or more vulnerable – their customers come first. They are always at the very heart of their business.
If you feel great about putting customers first, then they feel great about you joining their team.
And they are a team. They live and breathe their values – they are Smart, they are Driven, they are Caring, and they are Inclusive – are you? If you can do what’s right and challenge what you think is wrong, relish the opportunity to work with some fabulous colleagues to improve the customer experience and make sure they keep to their promises, then you are the person they are looking for.
If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met.
Please don’t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated.
If you have any queries about the role, please email them.
Please note candidates must have current eligibility to live and work in the UK; our client does not currently hold a sponsorship licence.
Join them and start your own journey. They aim to be number one, and you could help them get there.
You may also have experience in the following: Complaints Management, Resolution Advisor, Customer Service Advisor, Administration, Customer Care, Inbound Calls, Customer Service Officer, Admin Exec, Call Centre, CRM, Query Resolution, Contact Centre, CRM, Customer Service Executive, Customer Service Administrator, etc.
REF-215 357
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prospectus are delighted to be working with Anti-Slavery International to help them recruit for a new Philanthropy Manager (Major Gifts & Foundations) to join their team. Anti-Slavery International, founded in 1839, is an international non-governmental organisation, registered charity and advocacy group. It is the world's oldest international human rights organisation and works exclusively against slavery and related abuses. They believe that modern slavery is a contemporary issue of the highest importance, and they are determined to work with others to ensure that the estimated 40 million people across the world live their lives free from slavery for good.
This role is offered on a flexible full-time permanent basis paying between £ £40,777 to 44,011 per annum with flexible working arrangements at their London office.
The post holder will join the Fundraising and Communications team building on a period of exponential growth in foundations and major gifts of over five-fold in five years. They will be responsible for developing and managing Anti-Slavery International’s individual major giving (gifts of £5,000+) and to lead and develop Anti-Slavery International’s trusts and major donor fundraising programme. They will be responsible for the success of the overall major gifts and foundations strategy to engage, retain and inspire their loyal supporters and partners in addition to attracting new, long term, multi-year funders.
They are looking for someone with a demonstrable track record of securing five or six-figure+ multi-year restricted and unrestricted funding from high-net-worth individuals, trusts, and foundations. They are looking for a candidate with demonstratable experience of building strong internal relationships and comfortable working alongside and directing senior stakeholders. The ideal candidate will share their vision to help end slavery and have the experience of working within an international development/human rights organisation.
We are reviewing applications on a continuous basis so please do apply now and we'll be in touch!
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
Strategic Lead - People and Culture
Salary: up to £50,000 per annum
Location: Newark based (with flexibility to work from home).
UK Travel will be required
Full Time: 35 hours per week
Permanent
Closing date for applications: 11th August 2024
First Interview: 30th August 2024 (Newark office)
Second Interview: 6th September 2024 (Online)
About our client
Our client are a federated movement of 46 charities, supported by a central charity, the Trusts. Together our client have 900,000 members, 32,500 volunteers and 3,400 staff across the UK. They are at an exciting moment in their 110-year history, with the development of an ambitious new strategy, setting out a vision for nature in recovery, with abundant, diverse wildlife and natural processes, creating wilder landscapes where people and nature thrive.
The next 10 years will be critical in determining what kind of world we will all live in. We need to urgently reverse the loss of wildlife and put nature into recovery at scale if we are to prevent climate and ecological disaster. This will require big, bold changes in the way we think and operate, and the development of a strong, collaborative culture. It will require an increase in collaboration and working together, underpinned by strong systems and data.
Our client are on a mission to bring about a people-powered nature and climate recovery by empowering people to take meaningful action for nature, and to create an inclusive society where nature matters to everyone, everywhere. They are ambitious in their desire not just to slow, but to reverse the declines in nature. Together they have developed a bold, new collective strategy which outlines their vision and the actions they will take to restore nature over the next eight years.
About You
If you are a brilliant People and Culture professional looking for a new and exciting challenge with the opportunity to work for one of the UK’s best loved charities, then this could be the perfect role for you!
You will be supporting a strategy group and working with strategic people across the federation to ensure they invest in a high-skilled and diverse staff. You will be part of their strategic transformation team and you will foster a positive work environment, develop a strong organisational culture, and align HR Practices with the organisation’s objectives and values.
This is your chance to be a core part of driving our ambition to unlock the potential of their people through leading, cultural and HR best practice across the Trust federation. They know The Trusts is a great place to work and volunteer and with your help they can further embed this view across the sector.
You’ll work alongside the Strategic Lead on Learning and Development and the wider Trust People team. As well as managing a small team of HR professionals, you will look to develop and deliver their people and culture strategy using innovative and creative talent solutions - building an environment where their people can continuously develop to be their best.
You will provide leadership and consulting support to the Senior Leadership Team on matters of cultivating culture, setting goals, developing policies, and implementing strategic objectives.
Our client are seeking a passionate Strategic People and Culture professional to join them, you will have a proven track record of taking a lead in driving forward organisational change around people and culture strategies in a complex organisation. Your role will be to evolve and deliver their People and Culture Strategy delivering resulting initiatives and plans, and you will have experience of working within a strategic HR role, ideally across different organisations. Excellent communication, negotiation and interpersonal skills are essential, with the ability to work collaboratively with cross-functional teams. You will be a natural influencer and you will be highly personable and able to build effective stakeholder relationships, internally and externally, at all levels.
You will support, lead and facilitate a number of working groups across The Trusts looking to harmonise terms and conditions where appropriate and produce a suite of resources leading to great efficiencies.
You will enjoy working in a fast-paced environment, be organised and resourceful and be able to think strategically as well as having a great attention to detail. You will have a clear passion for our cause and have excellent listening, collaboration and facilitation skills to help bring everyone together to ensure that ttheye deliver to the highest standards and achieve the best outcomes for nature.
To excel in this role, you should be highly motivated and detail-oriented with strong emotional intelligence and should enjoy social interaction. You will develop and execute people and culture strategies, collaborate with colleagues across the Trusts in joint initiatives, share best practice and provide professional support where appropriate.
A proven commitment to and understanding of the not-for-profit sector would be desirable but is not essential.
This is a new and ambitious role which will evolve following your appointment so you should be excited by the flexibility and opportunities to take an innovative approach.
This role may be subject to a DBS check.
The Trusts value passion, respect, trust, integrity, pragmatic activism and strength in diversity. Whilst they are passionate in promoting their aims, we are not judgmental and are inclusive. They particularly encourage applications from people who are underrepresented within their sector, including people from minority backgrounds and people with disabilities. They are committed to creating a movement that recognises and truly values individual differences and identities.
The Trust take their Safeguarding responsibilities extremely seriously. Please view the documents to read our commitment statement.
The Trusts are committed to safeguarding and promoting the welfare of children and adults at risk. For applicable roles, applicants must be willing to undergo checks with past employers and Disclosure and Barring Service checks at the eligible level.
As a Disability Confident employer, they are committed to offering an interview to anyone with a disability that meets all the essential criteria for the post. Please let them know if you require any adjustments to make their recruitment process more accessible.
Please do not use artificial intelligence tools to assist you to complete the application form. Our client may not accept applications that have been completed utilising AI tools. If you would usually use tools such as these to assist you in filling in a form, please contact us to discuss this further and understand other options.
This vacancy has arisen as the result of the retirement of our current Fundraising & Marketing Director in Spring 2025. We are looking for a dynamic and experienced leader to take over this pivotal role within the charity.
Based across our two sites in North Weald and Earls Colne (Colchester), you will oversee the strategic management of our charity's fundraising, marketing, and communications. You will lead in the creation, development, and implementation of a range of revenue-focused strategies, and have overall accountability for a large team that generates the funds needed to keep the service operational. As a key member of our Executive Team, you'll collaborate closely with our CEO and other members to drive the delivery of our short, medium, and long-term goals.
Role responsibilities
- Lead the development and implementation of robust and diverse income generation and marketing strategies that meet both the current, and future, operational needs of the charity with a focus on lottery growth.
- Advise and support the CEO and Board on all fundraising and marketing matters.
- Develop and deliver income diversification plans.
- Lead the team in a positive and inspirational way to maximise all opportunities across our region.
- Develop and build working relationships with key stakeholders and other air ambulance charities.
What we’re looking for
You will have extensive fundraising experience in a compatible context, specifically across key areas of income generation. You must be target driven to achieve income objectives set. You will have appropriate qualifications or be qualified through experience in fundraising and marketing and/or communications.
We're seeking an applicant with excellent interpersonal and stakeholder management skills, high emotional intelligence, and the ability to build effective relationships at all levels. The ideal candidate will have experience working at a senior executive level, demonstrating sound judgement, political and commercial acumen, and exceptional planning and prioritisation skills. You must be resilient, target-focused, and capable of managing multiple tasks under tight deadlines while delivering exceptional standards.
EHAAT is a charity which provides vital life-saving care to critically ill and injured patients across Essex, Hertfordshire and the surrounding areas.
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The client requests no contact from agencies or media sales.
The Reception and Administration Assistant will be responsible for the smooth running of our reception area at The Beacon Centre, ensuring a high-quality experience for all visitors. They will support the Director with a variety of administrative tasks, including managing the bookings diary and general enquiries, and offering clerical support to our groups.
The client requests no contact from agencies or media sales.