Jobs
The post holder will be responsible for their own caseload. This post will involve the assessment and appropriate treatment of people presenting with mental health problems, working within NHS Talking Therapies. The post holder will be expected to attend regular supervision and may have additional areas of responsibility for clinical service development as required.
The post holder will work with people with different cultural backgrounds and ages, using interpreters when necessary and work in various community settings (including GP surgeries) and psychological treatment centres.
We are looking for a new member to join the team who is committed, enthusiastic and willing to contribute to the service and embrace different ways of working. This post offers opportunities to work with a range of professionals from different therapeutic backgrounds and to be part of an evolving, integrating team. Members of our team are committed to ensuring a healthy work life balance and a creating a positive working environment.
Key responsibilities:
Clinical
1. Accept referrals via agreed protocols within the service.
2. Conduct assessments and therapy over the telephone, telemedicine and face to face.
3. Offer High Intensity treatment in individual and group settings (as agreed)
4. Make decisions on suitability of new referrals, adhering to the department’s referral protocols, and refer unsuitable clients on to the relevant service or back to the referral agent as necessary.
5. Formulate, implement and evaluate therapy programmes for people attending the service.
6. Educate and involve family members and others in treatment as necessary, conveying formulations with sensitivity in easily understood language.
7. Take responsibility for promoting access to the services provided and the delivery of cognitive behavioural therapies in the peripheral settings where the therapist works. For example, therapists working within GP Surgeries will be expected to attend GP Practice meetings and develop and maintain professional relationships with members of the primary care team. They will be expected to promote the service by ensuring that there are readily available promotional material for both members of the public and members of the primary care team.
8. Liaise with other psychological therapy services in order to work jointly to improve provision of psychological services to local residents.
9. Plan appropriate packages of care for each service user. Liaise as appropriate with other professionals within the service and externally to effectively communicate your assessment and facilitate transfer of care to an appropriate professional.
10. Conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated (including referrals to relevant secondary care services and child and adult safeguarding services)
11. Elicit outcome data from people using services and their carers. Use the TALKING THERAPIES IAPTUS system to record clinical contact details, clinical records, outcome data, and passage though the care pathway.
12. Ensure that people under your care are cared for appropriately under the stepped care framework as currently in use within the service.
13. Adhere to the operations manual and other relevant protocols and procedures as directed by your line manager.
14. Take personal (unprompted) responsibility for achieving agreed clinical activity relating to the number of therapy contact hours per week.
15. Actively contribute to and support the integration of clinical governance in the service within your own area of work and contribute to service clinical governance process in a specific area of work under the direction and supervision of a Senior Therapist.
16. Develop an area of enhanced (specialist) clinical work (e.g. PTSD, OCD, Long Term Health Conditions, Perinatal, Eating Disorders, Social phobia etc). It is expected that the areas of specialist work will shift in focus over time to reflect service need and your need to continuing professional development.
17. Carry out clinical audits of aspects of the CBT service as directed, including feedback from people who have used the service, analyse and feedback to the service verbally and in writing.
Training and Supervision
18. Attend clinical supervision in group or individual format within service.
19. Participate in peer supervision with professional colleagues.
20. Develop and engage in your own CPD, including active engagement in and use of clinical supervision of your own therapy.
21. Attend and fulfil all the requirements of the TALKING THERAPIES approved training/ workshops in line with identified professional objectives.
22. Support peer learning through attending and contributing to journal clubs and other in-house service CPD events
23. Once suitable supervision training and experience has been gained, supervise other staff as directed
Professional
24. Ensure that client confidentiality is protected at all times.
25. Co-ordinate and liaise between different staff groups within Mind in Bexley.
26. Support the CBT Service Public & Professional Educational functions by contributing to professional education program under the supervision of senior members of the department.
27. Support the CBT Service Public & Professional Educational functions by delivering interactive psycho-education within a CBT framework to large groups of Service Users under the supervision of senior members of the department.
28. Exercise personal responsibility for the systematic clinical governance of your own professional practice.
29. Proactively take responsibility for attending supervision, case management and line management regularly, participate in objective setting, performance reviews and respond to agreed objectives.
30. Be aware of and comply with company policies, procedures and standards of service
31. Promote and contribute to the development and maintenance of a healthy therapeutic culture within the team and amongst colleagues across the service and Service Users.
You may be required to cover an evening shift from 12pm - 8pm with occasional Saturday working to meet the needs of our clients.
Email CV and supporting statement.
The client requests no contact from agencies or media sales.
About the role
Smart Works is looking to appoint a Head of London Service Delivery for 12 months, to start in September 2024. This is a maternity cover role for an established leadership role within the Smart Works staff team.
The Head of London Service Delivery is responsible for leading the delivery of the Smart Works service across London. Last year the Smart Works centres in London supported over 3500 unemployed women from across London, and the demand for our service is expected to rise significantly in the coming months.
By effectively leading and managing a team of nine, the Head of London Service Delivery will ensure Smart Works is well positioned to meet the growing demand for our services and maintain quality as the charity grows. They will ensure that every client who visits Smart Works leaves their appointment feeling confident and with the best possible chance of job success.
They will monitor performance against KPIs and will work with their team to ensure there is a steady flow of referrals, the volunteer community is engaged and supported and client feedback is consistently positive.
More broadly, the Head of London Service Delivery plays an important role in creating a welcoming environment and a supportive team culture in all three London centres. The successful applicants will need to build strong working relationships across the staff and volunteer teams, as well as with external partners and other senior staff working across the 11 centres across the UK.
If you’re experienced in programme delivery and passionate about supporting women, then this is an ideal opportunity for you.
Duties and responsibilities
Reporting to the Chief Operating Officer, the successful candidate will lead a range of activities including:
- Being responsible for delivering a quality, consistent service across all three London centres; this includes the delivery of virtual appointments
- Leading and developing the Service Delivery team working in London, ensuring strong performance against targets and KPIs and creating a supportive team culture
- Representing London in group forums, sharing learnings and best practice with other Smart Works centres
- Acting as a key public brand ambassador for Smart Works Charity in London, especially within the referral partner community
- Day-to-day management of the client CRM system in London, ensuring complete and timely data capture
- Accountability for the management, retention, development and growth of London volunteer community
- Safeguarding Officer for London and the Smart Works Group
Person specification
Essential Criteria
- Excellent interpersonal skills with an adaptable style to suit different people and situations
- Experience managing a team
- Comfortable working in a fast-paced, client-focused environment
- Proven record delivering results against ambitious targets and KPIs
- Strong experience leading change and delivering innovative solutions to complex problems
- An understanding of safeguarding requirements for a charity like Smart Works
- Confident public speaker, with experience of representing an organisation to external stakeholders
Desirable Criteria
- Experience working with and managing a community of volunteers
- Experience managing data collection and producing reports for senior staff and trustees
- Experience as a Safeguarding lead or Officer
- Understanding of the UK employability sector
General duties of a Smart Works staff member
- Work collaboratively and cooperatively with all team members and take an active part in staff meetings and discussions
- Adhere to our policies and procedures and be an ambassador for our charity
- Play your part in ensuring that each woman who comes through our door is treated with respect and empathy
Benefits, terms, and conditions
- Full-time role
- Salary of £38,000 - £40,000 depending on experience
- Monday-Friday with typical working hours 9 am -5 pm in line with centre opening Hours. Whilst occasional work from home days can be accommodated, due to the nature of the role, it cannot bedone remotely. We are happy to discuss flexible working
- The role will be based across all three Smart Works centres in London, with the successful applicant being required to regularly spend time in all three centres. The centres are located in Islington, Ladbroke Grove and Croydon
- There may be occasional evening and weekend work as the successful candidate will be part of the wider centre team, supporting with networking and key events support
- 25 days annual leave, plus bank holidays and additional discretionary leave between Christmas and New Year
- Positive working environment with investment in training and progression
- VIP access at Smart Works sales, events and pop-up shops
- All successful applicants must provide references and complete a satisfactory Basic DBS check
How to apply
Please submit a CV and answer the following questions by 5pm on Thursday 11th July 2024.
- Why do you want to work for Smart Works? (Max 350 words)
- What relevant experience do you have for the role? This may include experience delivering charitable programmes, working with volunteers, delivering against targets or lived experience of the services offered at Smart Works. (Max 300 words)
- How would you create a collaborative and supportive culture across the London Service Delivery team? Please be mindful the team works across three different sites in London (Max 350 words)
- Is there anything else you would like to share? (Max 250 words)
Closing date for applications 5pm Thursday 11th July.
First round interviews will be held virtually on Tuesday 23rd July, via Microsoft Teams.
Second Round interviews will be Monday 29th July, in person at our London Office.
Role to start in September 2024.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
We do not use AI in any part of our recruitment process. Your application will be carefully considered by the People Team.
If you require any reasonable adjustments or alterations for the application and recruitment processes, please contact us about submitting a manual application.
Smart Works is committed to best practice employment practices, including reducing the burden for those seeking work. Smart Works will therefore reimburse reasonable costs of travel to interviews if required.
At Smart Works we will apply suitable measures to keep your information secure in accordance with our Privacy Policy (a current version of which is available on our website) We particularly welcome applications from black, Asian and minority ethnic candidates, disabled candidates, and candidates with lived experience of female unemployment as we would like to increase the representation of these groups at Smart Works.
Smart Works promotes equity, diversity, and inclusion in our workplace. We make employment decisions by matching the Charity's needs with the skills and experience of candidates. These decisions are made irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Key Purpose:
This role encompasses the day-to-day running of RABI’s mental health training programme. To include liaising with individuals and organisations seeking training; working with RABI’s specialist training providers; budgeting and invoicing, monitoring and evaluating the service.
In addition, the role will seek to explore possibilities for the development of the service, including working with external organisations across the sector to upskill and empower their staff.
The role involves cross departmental working, particularly with the Fundraising, Volunteering and Finance departments to ensure both the smooth running of the service, but also the development of it to ensure it reaches its full potential.
Implementing relevant procedures and processes, revising and facilitating continuous improvement will be key to the success of the role, with a focus on gaining impact reporting and integrating the service into the CRM.
Building and maintaining successful working relationships both internally and externally and ensuring the highest standards of service delivery are essential to the role.
Key Responsibilities:
- Identify and develop opportunities to engage with prospective strategic corporate partners around mental health training.
- Lead the management and delivery of RABI’s mental health training from initial contact through to booking, invoicing and feedback.
- Manage the budgets related to delivery of the mental health training service.
- Work with other RABI departments to ensure promotion of RABI’s mental health training and maximise the opportunities it provides.
- Work with existing and prospective trainees to maximise benefits for both parties, identifying the training and ensuring training is kept up to date.
- Act as a first point of contact for strategic partners interested in mental health training.
- Provide subject matter expertise and advice to support the Senior Management Team in developing strategic priorities and projections.
- To support with the completion of collaborative working proposals and pitches that involve mental health training.
- To attend, contribute and chair where appropriate, meetings, briefings and reviews with existing and potential partner organisations.
- To provide reporting as required, related to the mental health training service.
- Act as a conduit to introduce partner organisations to other RABI teams as appropriate.
- Supporting on the development of partnership agreements, Memorandum of Understanding and other written documents as required.
- Act as a representative of RABI at events.
- Working with RABI colleagues to collect and track data on the effectiveness of the mental health training, and impact reporting.
- Work to develop RABI’s mental health training service to maximise its impact and effectiveness across the wider farming community.
- To integrate the mental health training service from booking through to invoicing and reporting, with the CRM system, to ensure all data is captured, relationships managed and reporting provided.
- Be an ambassador for Partnerships internally within RABI and with external organisations.
- Demonstrate commitment to Safeguarding, Equality and Diversity and Health and Safety promoting a safe and inclusive environment.
- Undertake any other responsibilities commensurate with the post which management representatives may require.
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.
Person Specification:
Essential
- Experience of developing excellent relationships with high level corporate organisations.
- Ability to represent RABI and lead meetings with large audiences and partner-based events.
- Significant knowledge and experience of working collaboratively with organisations and stakeholders at all levels.
- Advanced research skills and proven record of environment scanning success.
- Excellent communication skills and ability to understand and translate complex information to a variety of audiences.
- Negotiation and influencing skills and the ability to work with people at all levels with tact and diplomacy.
- Experience of developing and delivering presentations and pitches.
- Excellent organisation skills and the ability to manage own workload and priorities.
- High computer literacy skills including the use of Microsoft Office programmes, databases and CRM systems.
- Ability to travel throughout England and Wales and work unsocial hours on occasion.
- Affinity with the goals and objectives of RABI.
- Project Management experience, including monitoring & evaluation.
- Flexible, resilient and solution focussed working with sensitivity, integrity and without prejudice.
- A full UK driving licence.
Desirable
- Training background
- Farming background or knowledge of the farming community environment.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Temwa is seeking a dynamic Fundraising & Development Manager to lead and expand our charity's fundraising efforts. The ideal candidate will be experienced, confident, and honest, with a deep passion for international development.
Key responsibilities of the role include:
- Overseeing the fundraising team, including the Programme & Trust Officer who supports grant applications and reporting, and the Fundraising & Events Coordinator who supports individual giving, events, and trading.
- Managing the Communications Officer to provide information for PR, marketing, and promotion of fundraising activities, as well as to highlight Temwa’s work in Malawi.
- Growing and developing the current fundraising programme, with a focus on individual giving, institutional funding, as well as trust & foundations.
- Leading the expansion of corporate fundraising, particularly through the Carbon Balance Programme.
- Managing the daily operations of the UK fundraising office.
- Creating and updating the fundraising strategy, including planning and forecasting fundraising activities.
This is a thrilling opportunity for an experienced professional to leverage their skills and entrepreneurial spirit to increase income for a dynamic and growing international development charity. The role also involves enhancing the profile of an innovative organization delivering amazing and impactful programmes in Northern Malawi which really make a difference and bring about lasting change.
Additionally, the Fundraising & Development Manager will serve as the deputy to the Managing Director when the MD is not in the UK office (eg in Malawi, on annual leave, or unwell).
About Temwa
Temwa is a Bristol-based charity committed to empowering remote communities in Northern Malawi. Our goal is to harness the power of bringing communities together to support community-led development. We partner with hard-to-reach communities in Malawi, empowering local people to end poverty and transform their own futures. At the same time, we inspire local communities in the UK to come together to help bring about this change. We have been working in Northern Malawi for over 20 years, and our work currently includes sustainable agriculture, forestry, health and education programmes.
Principles of Temwa
● Community-driven – Temwa’s decisions are made by the community
● Working towards long-term self-reliance
● Commitment to sustainable development
● Belief in inclusive communities
● Working together with integrity, openness, mutual accountability, and professionalism
We have a highly skilled team of 30 full-time employees in Malawi implementing this work, based out of two offices in the Northern Region. Our UK office in Bristol comprises a small fundraising and operations team of seven staff (two team members are full-time, all other team members are part-time), 3-5 regular volunteers and interns, and a wider family of volunteers and supporters.
Temwa UK has an experienced and high functioning board of Trustees who are very engaged. The board member who oversees the fundraising portfolio is very active, providing support to the Fundraising & Development Manager and the fundraising team as a whole.
Key Roles and Responsibilities
1. Managing the fundraising strategy and donor relations with oversight of the fundraising office
- Develop, implement, monitor, and evaluate the charity’s income generation strategy, ensuring targets are achieved.
- Align the fundraising strategy with the communications and marketing strategy.
- Act as the organizational expert on income generation, leading the team to expand all relevant fundraising streams.
- Maintain and enhance current income streams, including trust fundraising, corporate fundraising, high value donors, and individual giving.
- Maintain relationships with key donors and their specific requirements.
- Collaborate with the Programme Advisor and Programmes Director in Malawi to align community needs with donor priorities.
- Lead, research & review the opportunities to apply for institutional funding with the Programme Advisor.
- Manage donor relations and communication with the Managing Director, Programme Advisor, and UK fundraising team.
- Contribute to donor reporting and distribution donor reports, and ensure compliance to donor-relevant obligations with the Programme Advisor.
- The Fundraising & Development Manager will report directly to the MD and Board of Trustees.
2. Providing leadership to and managing the fundraising team
- Develop, coach, inspire, and motivate the team to achieve their objectives and grow their skills.
- Conduct regular one-to-ones with direct reports, ensuring effective performance management with timely appraisals.
- Ensure team members have clear work plans and objectives.
- Champion best practices in particular with use of the database, ensuring all legal and compliance standards are met and, where possible, exceeded in fundraising and marketing activities.
- Recruit key fundraising team members as needed.
- Support the fundraising team in designing and managing effective marketing and communications strategies.
- Facilitate effective internal and external communication, sharing information, successes, and best practices.
3. Growing income streams
- Lead and manage all fundraising areas in the UK office, ensuring targets are met.
- Develop and manage comprehensive budgets, providing performance information to the Senior Management Team and Trustees.
- Ensure effective management of the donor journey for all contacts.
- Research and develop business cases for new income generation areas to drive sustainability.
- Implement and evaluate new income generation projects.
- Cultivate and maintain relationships with significant supporters, making effective asks to maximize income.
- Adhere to best practices and embed a culture of learning within the organization.
- Develop and implement a strategy to increase corporate fundraising through the Temwa Carbon Balance Programme.
- Grow and develop SME and corporate partnerships with support from the Managing Director and Fundraising Trustee.
- Develop and implement a strategy to increase corporate funding, individual giving, institutional funding and trust & foundation funding.
- Lead on all grant applications, including trust & foundation and institutional.
- Manage individual giving campaigns and online activities with support from the fundraising team.
- Source individual stories and images, brief internal and external teams, and write copy as needed.
- Ensure adherence to the individual giving strategy to increase income in this area. ?
4. Senior management
- Collaborate with the management team to reach key audiences and achieve strategic goals.
- Provide strategic direction for fundraising and communications, nurturing team members to develop their skills.
- Ensure all parts of the organization understand income generation and fundraising.
- Represent the charity externally.
- Provide advice and guidance to colleagues and Trustees.
- Play an active role in updating the organization’s strategic plan and shaping the charity's future direction.
· Serve as the deputy to the Managing Director when the MD is in Malawi or on annual leave.
5. Policies and procedures
- Develop and improve relevant policies for the organization.
- Evaluate and suggest improvements for systems used to support fundraising
- Create procedures to enhance the efficiency of fundraising activities.
Experience, Qualifications, and Requirements:
The ideal applicant would have the following attributes
· Experience of working in a senior fundraising role
· Certificate or diploma from the Institue of Fundraising or similar
· Track record of setting and achieving fundraising income targets
· Experience of managing people
· Experience of working within small and large NGOs or charities
· Ability to write compelling bids/business cases and reports
· An understanding of trust fundraising
· Excellent written communication and IT skills
Further strengthening the application would be
· Excellent understanding and use of social media
· Experience of leading and managing fundraising departments
· Experience of working within an international development charity
· Experience of marketing and communications
The client requests no contact from agencies or media sales.
JOB DESCRIPTION AND PERSON SPECIFICATION
We are looking to recruit an exceptional Area Manager to provide direction and leadership to support the continued modernization and growth our retail operations. The Area Manager will support a passionate and committed retail team to deliver profit, promote fundraising and support eye health and public awareness. They will ensure that the business is run in a robust, transparent, compliant and efficient way in line with our values – whilst contributing expertise and energy to the wider charity.
Responsible to
Director of Retail
Direct reports
15 Shop Managers (direct)
Working hours and contract
Full time/permanent
Salary
£35,000 - £45,000 plus full travel expenses
Location
Central & Greater London
Start date
September 2024
Role Responsibilities:
Strategy, planning and growth
· Track progress against plans and budgets, and support shop teams to adapt, phase and prioritise work where appropriate.
· Ensure that broad and long-term thinking is brought to decision making and avoid reactionary behaviour, whilst capitalising on arising opportunities.
· Support the delivery of a five-year Retail Strategy (2024 – 2028), to include:
o The professionalisation of our systems and processes to capitalise on all income opportunities.
o Putting a positive customer experience at the heart of our approach.
o Delivering income upwards of £2.5m per annum with year-on-year growth to £10.6m by 2028/29.
o Deliver Gift Aid targets across all shops.
o Assist the Retail Development Manager in launching new shops.
o Utilise digital and social media to drive footfall and stock donations.
o Support fundraising through the shops, including legacy and IG marketing.
o Tailor each shop in the portfolio to maximise the potential of its unique location and its role in the business – including exploration of clearance, vintage, furniture and books.
o Create a framework of retail standards of excellence and ensure shops are managed and maintained to those standards.
Sales and Profit
- Monitor and be accountable for sales and category performance, as well as ensure that the team are aware of and engaged in the area financial performance
- Foster a creative and entrepreneurial environment where team members seek to maximise income in new and innovative ways both within their shops and through a variety of channels, such as community events
- Drive the team to maximise income from Gift Aid on donated products
- Ensure that all financial procedures are adhered to and executed in a timely fashion by the shop teams
Shop Floor
- Ensure sourcing sufficient levels of donated stock locally in collaboration with the shop management and Retail Partnerships team
- Ensure compliance with efficient and commercially successful stock processing systems (such as pricing, quality standards, consumer safety, stock density and culling stock), including backroom systems and ensure these are adhered to by the volunteer team. Ensure that all legal and internal regulations regarding donated stock are adhered to
- Inspire the team to provide a great customer and donor experience, which enables us to attract new supporters every day. Ensure that feedback, including complaints are escalated to the Director of Retail within the agreed timeframes
- Empower the team to work in partnership with the Visual Merchandising Manager to create original, appropriate and commercially successful visual merchandising displays, including shop windows
- Make sure that all procedures for the sale of new and donated corporate products are followed by the volunteer team
- Work with the Director of Retail to ensure our shops are in good condition, maximise their potential and are fit for purpose
- Provide a safe and healthy working environment and ensure that all team members are aware of and operate within our health and safety policies and procedures, including waste management and customer safety
Leadership – Volunteers
- Support the Volunteer Manager and shop management teams to recruit, induct, and retain an inclusive and diverse volunteer team, which is large enough in numbers and capable to maximise income and profitability and guarantee the smooth running of the area.
- Maintain an empowered, well trained, motivated and engaged volunteer team with excellent levels of communication at team and individual level.
· Define and develop our retail volunteer programme to ensure first rate volunteer experience, engagement, and great customer experience.
- Connect the volunteer team with our work and help them to understand the value of their contribution.
Leadership - Paid Staff
· Support members of the charity retail team to embed a high performing, motivated, collaborative, creative and dynamic culture – and seek opportunities to celebrate success
· Provide line management, leadership and growth opportunities to the Shop Management team.
· Support new starters with comprehensive induction and training.
- Ensure effective training, development and performance management of paid staff
· Support the annual appraisal and probation processes for all reports.
- Work within our policies and procedures when dealing with problems at work
Management - Being part of Vision Foundation
- Play active part in the charity, including attending and contributing to all-staff meetings
- Play a key role in enabling the shop to represent the charity and increase the knowledge of the local community about our mission and work
- Be accountable for the integration of each shop into the local community in collaboration with the shop teams
- Empower the team to respond to all appeals and fundraising opportunities.
- Adhere to and enforce our safeguarding policies
Other
- Required to adhere to our vision, mission and values
- Understanding of and commitment to adhere to equality, diversity, and staff health and wellbeing principles
Governance, finance and operations
· Understand and mitigate risk in the context of charity retail and multi-site working.
· Ensure timely and accurate performance reporting to Director of Retail.
· Support the Director of Retail in:
o Developing annual budgets, report variance and reforecast as appropriate.
o Developing and maintaining up to date policies and procedures and ensure these are embedded across the shops operation.
· Maintain up to date knowledge of charity law affecting retail and advice on emerging issues.
· Ensure all retail income is raised lawfully, including data protection legislation, Charity Commission guidance and Fundraising Standards/Charity Retail Association codes of practice.
· Ensure compliance with all relevant legislation including Trading standards, Health & Safety, fire and building regulations for the retail premises, ensuring annual inspections and training of all staff and volunteers.
Impact
· Explore opportunities to deliver the wider impact of the charity through the “shop front” of our retail portfolio, including employment, volunteer and training placements for blind and partially sighted people.
· Support eye health messaging through the shops.
· Support public awareness and understanding about visual impairment and visually impaired people.
· Share with customers the impact of the funds raised through shopping with us through in store communications, staff training and social media.
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Person specification:
Skills, knowledge & experience
Essential
· Experience in retail management delivering significant sales and profit growth across multiple sites, ideally in a charity retail context
· Experience of developing and managing budgets
· Experience of EPOS systems and Gift Aid
· Experience of setting and managing income and expenditure budgets
· Experience of leading and line managing others to develop and grow, building and maintaining a high performing team culture
Personal attributes
· The ability to work under pressure whilst remaining calm and organised
· To be receptive to change and to act as a change agent
· The ability to maintain excellent rapport with staff, volunteers, supporters, and donors
· To consistently demonstrate a dedicated approach to the quality of customer service and team working.
• Comfortable working in a small team both strategically and operationally
• Commitment to teamwork, business partnering and a collegiate approach – with a ‘can do’ attitude and a sense of humour.
• Able to provide positive, dynamic, tenacious and flexible leadership at all times.
• Results-driven, able to measure and quantify own outcomes.
• Adaptable to changing landscape and evolving organisation.
• Willing and able to operate at pace in an organisation going through rapid change, using your initiative and delivering to tight deadlines
• Excellent verbal and written communication skills
• Highly organised with ability to plan effectively and allocate resources appropriately.
• Committed to equal opportunities and inclusion
• An understanding of and commitment to blind and vision impaired people.
Other benefits
We value our staff and volunteers and want to make sure that they are supported in their work. We also offer:
· A great team and a supportive culture
· Employer pension contributions matching up to 10%, and death in service cover
· Generous parental leave
· Study leave and financial support for training & development
· A cycle to work scheme, eye test vouchers, a staff loan scheme, and access to an Employee Assistance Program
· An active Social Committee and staff events
The interview process is planned as follows:
• First interview by teams
• Second in person interview and commercial presentation
• Meeting with the senior retail team:
o Area Manager
o Retail Development Manager
o Retail Partnerships & eCommerce Manager
We value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At DASH we believe that everyone, regardless of circumstances, should have a fundamental right to a place of shelter, and help to rebuild their life. We have been making a positive intervention on single homelessness since 1972. We do this through the provision of supported housing and enhanced management services for individuals with multiple disadvantages, who are in housing need.
We have an exciting opportunity for you to join our team as a Housing & Support Worker, where empowering individuals living in our supported accommodation will be at the heart of what you do.
The successful candidate would work across all DASH supported housing projects, but primarily within our Dispersed Service based in the Durham area. You will be responsible for providing enhanced housing management, advocacy and support to residents with mid to high, multiple needs including mental and physical health issues, history of DV, substance dependency and housing related support needs.
You will be focussed on helping our residents to build on their strengths, overcome problems and support them to move towards a more independent lifestyle. You’ll do this through your care, respect, empathy, and commitment to creating and delivering tailored, personalised support plans, and multi-agency working.
Maintaining a safe and secure environment is key, this may see you dealing with emergency situations and so you will work within H&S procedures especially regarding Risk Assessment, Safeguarding, and Lone Working.
About you….
You will be passionate about providing tailored support according to our residents’ individual needs, applying the principles of Strengths-Based and Trauma Informed Care.
You will have experience of support work or social care, and a knowledge and understanding of mental health issues and behaviours that challenge.
You will be an excellent communicator and advocate on behalf of our residents, working collaboratively with other agencies to gain best outcomes.
You will be proficient in the use of IT including CRMs, email and web-based applications.
Resilience is key, you will have the ability to stay calm under pressure and work on your own initiative whilst maintaining personal and professional boundaries.
You will have the ability to work within policies, procedures, and regulations, including Safeguarding and Lone Working. You will need to undertake an Enhanced Disclosure and Barring Service check – paid for by us of course!
You will possess a full UK driving licence and have access to your own personal transport.
We ask for a flexible approach to help us provide 24/7 support to our residents, this may include occasional evenings/weekends and covering out of hours on-call.
In return we can offer you an incredibly fulfilling role, enahnced staff benefits package and the chance to be part of a fantastic team making a real difference to the lives of our residents and the communities we serve.
As an inclusive employer and a local charity, we aim to reflect the communities we serve in order to drive the right employee, resident and charity outcomes. We encourage applications from candidates from a variety of backgrounds and life experiences.
To apply please email a covering letter outlining your suitability for the role and why you wish to apply, along with your up to date CV
We are an independent charity that provides accommodation with support to people who are homeless or are about to become homeless.
The client requests no contact from agencies or media sales.
Monday to Friday, 9-5
Covering North Kensington, London – minimum of 1-2 days working in our Kensington office
Closing date: 11th July 2024
What we’re looking for:
- You’re passionate about customer service with excellent communication skills both written and verbal, being resilient with a positive and can-do-attitude.
- You’re exceptionally organised with the ability to self-manage a diverse and varied caseload, prioritising work effectively and delivering a first-time fix to produce high quality work.
- Experience within a customer facing role, preferably within housing management and ideally within the social housing sector.
- A good understanding of tenancy and leasehold management and enforcement is desirable, as well as knowledge of current housing legislation and practice and government policy.
You will be covering a patch in North Kensington. A minimum of 1 to 2 days working in our Kensington office is required. The rest of the time, you will be out and about in your neighbourhood, using the office as a touch down point.
A bit about the role:
As a Neighbourhood Manager you’ll be the ‘face of Peabody’ and responsible for the specialist, personalised service our customers receive. You will ensure a holistic approach and the delivery of accessible, high quality and value for money services, and will work collaboratively with other teams to ensure safe, thriving neighbourhoods that customers love. You will play a pivotal role in ensuring community safety and supporting the wellbeing of residents, with a particular focus on helping vulnerable residents and families and engaging and working with them in the management of their homes and neighbourhoods.
You will underpin and improve overall performance within your area, encompassing all aspects of housing management. You’ll also be carrying out estate, scheme and property inspections and will be identifying issues and capturing feedback to continuously improve our services and customer satisfaction, ensuring lessons learnt help us to improve the service we provide.
This role will require a Basic DBS check before a start date can be confirmed.
As part of this exciting role, you will have the opportunity to broaden your skills and enhance your professional development by undertaking a level 3 qualification in housing management, supported by us, if you do not already hold a level 3 qualification or above in Housing. We believe in investing in our employees growth and success, and we are committed to providing the necessary resources and support to help you excel in your role.
By pursuing a level 3 qualification, you will gain a deeper understanding of housing management principles, best practices, and regulatory frameworks, empowering you to make a significant positive impact in the field. This opportunity allows you to combine practical experience with comprehensive academic knowledge, ensuring you are equipped with the skills and expertise to thrive in your role.
A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish.
Here just a few of the benefits of working at Peabody:
- Flexible and hybrid working (depending on the role)
- Up to 30 days’ annual holiday plus bank holidays
- Competitive salaries that are benchmarked regularly against current market rates
- Two additional paid volunteering days each year
- Flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- Up to 10% pension contribution
Our adult adoption support service works primarily with adopted adults and birth families. Adopted adults can access their adoption records and birth families are supported at the time of losing children to adoption, helped to stay in touch through letterbox and provided with independent emotional support.
We are looking for a Social Worker, who has experience of working directly with those affected by adoption. You will have experience and knowledge of adoption law and practice and able to liaise with partner agencies to deliver the service in the North East of England.
You will be a dedicated and enthusiastic professional who is committed to improving the outcomes for adoptive and birth families, adopted adults and relatives. You will also have strong verbal and written communications skills and be able to deliver the service to a high standard.
What will we offer you?
We’ll offer you a generous pension scheme and leave entitlements, eye care vouchers, a cycle to work scheme and other great benefits. We are happy to talk flexible working. All roles in Family Action are open to a discussion about possible flexible working options, subject to business needs, and all new starters will have the right to make a flexible working request from day one of employment. We have an excellent wellbeing offer and we will invest in your professional development with on-going quality training and career development opportunities. You’ll join an established, supportive and high-performing service and have the opportunity to thrive in an innovative organisation that values your opinion, encourages learning and has the needs of children and families at its core.
We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect. If you share these values and behaviours and have the necessary skills then we look forward to hearing from you.
To Apply:
· Complete: the Application Form
· Closing Date : Monday 8th July 2024 at 9:00am
· To learn more about Family Action: Recruitment Pack
· To learn more about our terms & conditions: Summary Terms & Conditions of Employment
· To help us fulfil our commitment to diversity and promoting equal opportunities: complete our anonymous Equality & Diversity Monitoring Information survey
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
* Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
ID: 1235
Mass Participation Events Fundraising Manager
Be There When it matters!
Sue Ryder's Fundraising directorate have had an exciting opportunity arise for an Mass Participation Events Fundraising Manager.
About You
We are looking for someone with a growth mindset, who is open to learning new skills, and embraces collaborative working. Attitude and approach are key, so if you have transferable skills but don’t necessarily have direct experience in a role like this, we would love to hear from you.
Key Skills:
• A proven track record of working within a fundraising events environment and an excellent knowledge of the running and challenge events market
• Experience of working with and through a large supporter or customer facing team to achieve results
• Experience of managing people and volunteers and using a variety of communication methods to an audience of all levels both internally and externally
• Experience of delivering income and expenditure budgets and developing and working to event plans
• Experience of developing compelling marketing materials for print, web and social
About the role:
Reporting to the Head of Public Fundraising you will line manage two Senior Mass Participation Events Fundraisers in the Mass Participation Fundraising Events Team. The role is responsible for delivery of the Mass Participation Events portfolio, providing strategic input and support to grow and develop the portfolio through a range of channels as well as playing a key part in the delivery of key community events throughout the year and liaising with integral and external stakeholders.
Drop-in Sessions – Zoom details in attached job pack
Friday 5th July – 12noon
Wednesday 10th July – 6.30pm
Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time), - Company pension scheme
- Staff discount with thousands of retailers
- Refer a friend scheme - £250
- Enhanced maternity, paternity and adoption pay
- and lots more. Please visit our careers website for the full list.
Closing date: 25th July
Interview date: 6th August and 13th August
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Are you a commications officer looking for your next challenge?
Respect is a pioneering UK domestic abuse charity, leading the development of safe, effective work with perpetrators, with young people who are abusive and with male victims. We are looking for a Communications Officer to increase our public profile and support our digital marketing and communications.
Respect supports frontline organisations across the UK, so that together we can end domestic abuse.
Our work is wide ranging: we offer accreditation of specialist services; we provide training for individuals and organisations working in the sector; we work in partnership with others to innovate and develop practice; we provide two helplines to enable service users to get the help and advice they need; we lobby influencers to improve policy and practice; we support up-to-date research undertaken by specialists in the field; and we fundraise to ensure important work continues to happen.
Respect are recruiting for a Communications Officer that sits within our Influence function. Respect has seen rapid growth over the last few years, our staff team runs a range of projects and core activities and have ambitious plans for further growth and influence. The Communications Officer role is focused on supporting Respect’s communications across our projects and externally and is based within the Influence team.
With a General Election taking place on 4 July we are lined up to influence the incoming government. Respect’s manifesto Stopping Domestic Abuse sets out our asks and we are pleased to note the commitments in the Labour manifesto which states: “For too long, violence against women and girls has been ignored. Our landmark mission to halve violence against women and girls in a decade will require a national effort. We will use every government tool available to target perpetrators and address the root causes of abuse and violence”.
I hope that you will be interested in joining us at an exciting time to help deliver our strategy Stopping the Harm, and create a world where everyone is free from domestic abuse.
We would particularly welcome applications from individuals from a wide range of backgrounds and across all protected characteristics, particularly from people from the following under-represented groups on our staff team:
-
Black and minoritised people
-
Disabled people
We always welcome and support applications from those who have personal experience of domestic abuse.
For further information please visit our website.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Speak Out Facilitator
Location: Northamptonshire (travel across the area – home based for administration)
Salary: £22,500 - £29,500 per year, pro-rata
Contract Type: Part Time – 15 hours per week
Position Type: Permanent
All applications by midnight on Monday 8 July; however, we reserve the right to close this vacancy before this date.
Are you keen to help shape the services that are important to people?
Do you want to work with a leading advocacy charity organisation?
Do you have strong communication skills?
Then come and join us here at VoiceAbility in Northamptonshire as a Facilitator. We are seeking applicants who have transferable skills and a willingness to learn.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most.
About the role
We have an exciting opportunity for a Speak Out Facilitator to join our team covering Northamptonshire. This is a permanent role, working part-time (15 hours per week) reporting directly to the Connections Team Leader.
The role will require you to support our Quality Checkers who have lived experience of a learning disability. You will help them to feed back to the Integrated Care Board on the quality of services for people with a learning disability. The Integrated Care Board is currently exploring how this can also include autistic people. You will need to travel across Northamptonshire to various homes and residential settings and be home based for administrative tasks. Therefore, access to your own transportation and a suitable home internet connection are essential. The post is a permanent contract with a starting salary between £22,500 - £29,500 per annum pro-rata.
About you
We’d like to hear from you if you:
· Have experience in a role that requires outstanding communication skills to achieve excellent results – for example using different methods of communication to suit people with a learning disability.
· Are understanding of the various social, educational and emotional impacts facing people who have a lived experience of a learning disability (in a volunteering or employed role)
· Can prioritise and manage time effectively
· Can flexibly work within teams across the service, as and when required, to meet business needs
· Can travel between locations as required using either own or public transport
· Hold an Enhanced DBS with Child and Adults Barred lists or willing to obtain
How will you make a difference?
You will work with the Connections Team Leader and people with lived experience to develop and deliver client focussed, innovative and high-quality projects/services to meet the needs of those with learning disabilities.
To support people with lived experience to lead and/or attend external and internal meetings, promote clear communication, ensuring the views others are captured, recorded and views put forward, resolve any differences and conflicts and identify campaigning issues.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day.
Benefits:
· 28 days annual leave plus bank holidays, pro-rata for part time colleagues
· 5% employer pension & 3% employee contribution
· Salary sacrifice pension scheme
· Separate Life Assurance Cover
· Staff discount scheme including retail discounts, entertainment, holidays etc
· Discounted Gym Membership; Employee Assistance programme
· Supportive working environment fostering a good work/life balance
· Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact us.
How to apply
Please see the link on our website
Important Dates:
Closing date for applications: by midnight on Monday 8 July, however VoiceAbility reserve the right to withdraw this vacancy before this date.
Interviews: 16-17 July.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
CRM Quality Assurance Specialist
Job reference: REQ000765
This is a Fixed Term Contract for 12 Months.
£36,486 pa
Woking GU21 4LL / Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. Evidence of your Right to Work will be checked prior to interview.
Right now, the planet is under threat like never before. But there is hope. At WWF, the world's leading environmental charity, we are dedicated to reversing nature's decline. For over six decades, we've been at the forefront of protecting and restoring our natural world. Facing the urgent challenges of climate change, unsustainable food systems, and habitat loss, our mission is vital.
We're embarking on a transformative multi-year programme, with data and technology at its heart, to deepen our engagement with supporters and enhance our impact. To do this we are building a new CRM platform that can support a growing supporter base as well as enable them to enjoy more opportunities to be involved in what we do.
WWF-UK is seeking a dedicated and experienced CRM Quality Assurance Specialist to join our Supporter Income & Engagement Department.
About the Role
As a CRM Quality Assurance Specialist, you will play a critical role in ensuring the quality and reliability of our new customer relationship management (CRM) system and documentation during the Implementation and Business Change stages. You will work closely with the Business Analyst and CRM Business Change Manager, evaluating processes, creating documentation, helping to write test scripts, report and monitor bug fixes while supporting User Acceptance Testing (UAT), and helping to implement best practices to enhance the overall effectiveness of our CRM platform.
Key Responsibilities
· Aid in the creation of functional, technical or test documentation.
· Address user inquiries, troubleshoot issues during UAT, and offer solutions to enhance user proficiency.
· Create and execute test plans, test cases, and scripts to validate system behaviour.
· Collaborate with our delivery partner to address defects and ensure timely resolution.
· Create and maintain the accuracy of information on the CRM SharePoint hub.
· Aid the Business Change manager in documenting and measuring the benefits that are linked to each of the delivered requirements, collating measures and KPI results and documenting these to aid in communication of the benefits being realised.
· Aid the Business Change Manager by creating training materials.
About You
· You have proven experience in Quality assurance, testing, or business change.
· Familiarity with CRM platforms, especially Microsoft Dynamics, will be an advantage. You have excellent communication and collaboration abilities, and experience of working on a large-scale project with external suppliers.
· You have experience of using tools such as Azure DevOps or Jira to manage system requirements, testing or deployment
· You have an eye for detail and have experience in writing end-user documentation
Location & Flexibility
This role has a UK based contract and as such, you must have the right to live and work in the UK. You’ll be required to work at your contracted office which will be: The Living Planet Centre, Woking, Surrey, GU21 4LL and will need to be able to commute to this location. WWF-UK operates a hybrid working arrangement with a minimum of 20% of contracted hours collaborating in-person with colleagues each month, with the balance being worked from home.
How to Apply
If you are passionate about our planet and want to be a part of the solution, apply today!
Please click on the link and apply via our website by submitting a copy of your up-to-date CV and Supporting Statement to highlight what makes you a good fit for us.
WWF UK are committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
Our policies and benefits reflect the importance of people being able to have a good work-life balance and being able to bring their ‘full self’ to work.
WWF-UK believes anyone who is involved in our work or connected to it, especially children, should be safe from harm. Our first priority will always be to safeguard anyone at risk of harm or abuse. WWF-UK operates robust recruitment practices to ensure candidates for all roles are suitable. Our process includes values-based questions during interviews and annual performance reviews, reference checks that we verify orally, criminal records checks (at the appropriate level) and pre-employment declarations. We do not tolerate any form of abuse or exploitation and act robustly to any allegations or concerns.
Our world needs you like never before. We are the first generation to know we are destroying the world, and we could be the last that can do anything about it. We are looking for people who are passionate about making it politically, socially and economically unacceptable to destroy our planet’s natural resources. We need you to join us in the fight for our world.
At Barnardo's, our purpose is to transform the lives of the UK's most vulnerable children and our vision is to realise Thomas Barnardo's dream of a world where no child is turned away from the help that they need.
Would you like to be involved in this unique opportunity to support Young People in the Achieving Change Together Plus Service, Barnardo's Cymru?
Who are the Achieving Change Together Plus Service?
The Barnardos Achieving Change Together Plus Service will provide support for disabled young people (18-25) and their families, who live in Blaenau Gwent. This service will extend the support that is currently provided by the Achieving Change Together Service (0-18)
Service Aims
- Provide opportunities for young people to gain skills and confidence to lead happy and fulfilled lives.
- Provide opportunities for young people and families to engage in their local communities, building their resilience and reducing isolation.
- To work in partnership with other services and organisations to provide a holistic plan of support for the family.
- Facilitate group work to promote skills development, confidence and independence.
- To support and enable disabled young people and their families to access mainstream, specialist and community resources that meets their needs.
- To promote and increase inclusion and accessibility within communities.
What does the Job Role involve?
As a project worker (PW1), your duties will include:
- Utilising effective communication skills to engage young people and families to build collaborative relationships.
- Supporting young people and families to identify strengths and prioritise support needs.
- Planning, facilitating and evaluating groupwork programmes and one to one support.
- Maintaining accurate recordings.
- Celebrating achievements / successes.
- Establishing, developing and maintaining productive working relationships with colleagues and other agencies.
You will have:
- Experience of working with young people and their families.
- Experience of undertaking assessments with young people and families to co-produce holistic support plans.
- Experience of planning, facilitating and evaluating group programmes.
- Knowledge and experience of safeguarding.
- Ability to prioritise, organise, self-motivate and work on own initiative.
- Experience of partnership working with a range of voluntary and statutory agencies.
Additional Information:
Please include as much relevant detail in your application to demonstrate how you fulfil the requirements of our job role, as outlined above and in the Job Description/Personal Specification.Experience can be from previous employment, education, training, volunteering etc.
Need more information?
If you require any further information about this opportunity, please contact Joanne Harper (details can be found on our website)
Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.
Pay & Reward Framework
We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values. We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people.
For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay.
Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours. More details on Barnardo's pay framework can be found upon application.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Known internally as My Recovery Platform Executive
Contract Type: 12 months fixed term
At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.
And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).
As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:
Innovative – Collaborative – Authentic – Resourceful – Energetic.
We have an incredible opportunity for a My Recovery Platform Executive to join our team.
Please see below for more information on what just might be your future role.
About The Role
My Recovery is a platform that provides our beneficiaries with a single source to access Recovery support tools.
The post holder will manage the day to day delivery and co-ordination of our My Recovery platform ensuring content planning, programming and commissioning to deliver an engaging and effective experience for users both existing and new beneficiaries.
Deliver product enhancements & developments for My Recovery, liaising with Eclipse platform team sand external agencies/providers (Giant, OLM & JustGo)
Support the evaluation on going (both Analytics and user research)
Manage the user experience, leading improvements across the platform to deliver the best journeys and engagement including all platform content.
Support the reporting up to Recovery leadership, Exec & Trustees
About You
We are looking for someone with the following skills:
- At least 1 years’ experience of digital product management
- Fully responsible for running and managing content creation plan
- Able to report on all key web and users metrics and propose improvements to achieve. Experienced with Google Analytics.
- Experience sourcing user feedback on digital products, and then how to use this insight to improve experience
- Demonstrable and Exceptional project management skills – a real starter finisher used to getting the most out of internal teams and external agencies.
- Good understanding of website UX
Please see the job description for more details about the role.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Type of role:Full time, permanent
Reporting to: Head of Apprenticeship Partnerships
Annual Salary: Between £25,000 - £27,000 depending on experience
Pension:Workplace pension, employer contribution @ 10%
Holidays: 25 days per annum pro rata plus up to 5 efficiency days
Location: Potential to be hybrid, with 3 days a week in Ancoats, Manchester
Working Pattern: Monday to Friday, 9am to 5pm (flexible)
Start date:ASAP
Welcome to Ada!
We are the National College for Digital Skills and our mission is to educate and empower the next generation of diverse digital talent. We are the first new Further Education College in England since 1993 and the only one that is solely focused on widening the tech talent pool in the UK.
We work with a fantastic roster of partners such as Deloitte, Bank of America and PWC and offer an innovative, supportive apprenticeship experience for our 350+ learners that prepares them to be digital pioneers achieving both academic success and, more importantly, setting them up for successful careers in tech.
We are passionate about harnessing tech as a tool for social mobility and improving diversity of opportunity and therefore, with the support of our partners, place a major focus on diversity recruitment. At present over 40% of our students come from low income backgrounds, more than 50% are from racially diverse backgrounds and over a third of our apprentices are young women.
Our apprenticeship outcomes massively outperform national averages and this is testament to the quality of teaching and learning provided and the joint support offered throughout the apprenticeship journey. We’re passionate about building a supportive, values driven environment for both our students and staff and this is where you come in!
What’s your mission?
Ada is seeking a dynamic and proactive Business Development Officer to join our team. The successful candidate will play a key role in establishing and maintaining partnerships with employers to support the growth and success of our apprenticeship programmes.
Key responsibilities of this role include:
Driving New Business Growth:
- Identify and nurture growth opportunities for new employer partnerships through thorough desk research and strategic outreach efforts, ultimately increasing the team’s conversion rate through targeted appointment generation.
Promotional Activities:
- Represent Ada at internal and external networking events, leveraging opportunities to expand our influence and strengthen our partnerships.
- Respond to incoming enquiries from potential employers and contribute to proposal writing.
- Craft compelling case studies that highlight the impactful outcomes for our employer partners and apprentices, in addition to responding to enquiries from potential employers.
Partner Development:
- Strengthen employer engagement through proactive measures such as Ada’s annual employer survey, hosting feedback sessions, and actively collaborating on programme enhancements etc.
- Drive customer (employer partner) success through rigorous reporting of cohort progress and swiftly resolving any issues in collaboration with Ada skills coaches, academic and operational teams.
Partner Onboarding:
- Streamline the onboarding process for employer partners, ensuring seamless execution of contracts and compliance with ESFA funding rules, while providing continuous support and communication until completion.
We’d really like to hear from you, if you are…
- Inspired by Ada’s mission and excited to contribute to our growth.
- A strong relationship builder both with internal, cross-functional teams as well as current and potential customers
- Comfort with ambiguity and ability to drive partner specific initiatives
- Looks forward to a challenge, seeks development and opportunity to learn new skills
- An effective and structured communicator, with the ability to influence and empathise with a wide range of stakeholders across the apprenticeship and employer partner space
- A self-starter with demonstrated experience working towards targets and achieving results through a proactive approach to finding growth opportunities
- Experience of account management or a customer facing role
- Highly organised with an ability to track details and create clear plans for partner success in partnership with other Ada functions
- Confident user of Microsoft Office or G-suite and experienced using a CRM system
We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our employers. If this opportunity is of interest to you with some flexibility, please do discuss this with us.
Safeguarding
Ada, National College for Digital Skills is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share in this commitment. The successful candidate will be required to have an Enhanced Disclosure and Barring Service (DBS) check and references will be sought from previous employers prior to commencing employment. Other related pre-employment checks appropriate to the post will also be carried out.
We care about equity, diversity and inclusion
Ada. National College for Digital Skills recognises that equality of opportunity and the recognition and promotion of diversity are integral to its strengths. The following principles apply in respect of the College’s commitment to equality and diversity:
● To provide and promote equality of opportunity in all areas of its work and activity;
● To recognise and develop the diversity of skills and talent within its current and potential community;
● To ensure that all employees and prospective employees of the College are treated solely on the basis of their merits, abilities and potential without receiving any unjustified discrimination or unfavourable treatment on grounds such as age, disability, marital or civil partner status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, gender, gender reassignment, trans status, socio-economic status or any other irrelevant distinction;
● To provide and promote a positive working, learning, and social environment which is free from prejudice, discrimination and any forms of harassment, bullying or victimisation;
● To promote good relations between individuals from different groups.
Applicants with disabilities
Ada is keen to increase the number of disabled people it employs. We, therefore, encourage applications from individuals with a disability who are able to carry out the duties of the post. If you have special needs in relation to your application please contact us.
Sponsorship
Sadly, we are unable to offer sponsorship for this role so can only accept applications from candidates who have the legal right to work and remain in the United Kingdom.
How to apply for the role
Please submit your CV and answer the question: ‘What excites you most about becoming Ada’s new Business Development Officer?’
The closing date is: 20 July 2024
Next Steps
Interviews will be arranged on a rolling basis based on receipt of applications and we reserve the right to remove the advert before the above closing date so early applications are recommended.
Thank you for your interest in the role and good luck with your application!
The client requests no contact from agencies or media sales.