Digital Platform Executive

Known internally as My Recovery Platform Executive

Contract Type: 12 months fixed term

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives. 

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it). 

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:  

Innovative – Collaborative – Authentic – Resourceful – Energetic.   

We have an incredible opportunity for a My Recovery Platform Executive to join our team. 

Please see below for more information on what just might be your future role. 

About The Role

My Recovery is a platform that  provides our beneficiaries with a single source to access Recovery support tools.

The post holder will manage the day to day delivery and co-ordination of our My Recovery platform ensuring content planning, programming and commissioning to deliver an engaging and effective experience for users both existing and new beneficiaries. 

Deliver product enhancements & developments for My Recovery, liaising with Eclipse platform team sand external agencies/providers (Giant, OLM & JustGo)

Support the evaluation on going (both Analytics and user research) 

Manage the user experience, leading improvements across the platform to deliver the best journeys and engagement including all platform content. 

Support the reporting up to Recovery leadership, Exec & Trustees

About You

We are looking for someone with the following skills:

• At least 1 years’ experience of digital product management
• Fully responsible for running and managing content creation plan
• Able to report on all key web and users metrics and propose improvements to achieve. Experienced with Google Analytics.
• Experience sourcing user feedback on digital products, and then how to use this insight to improve experience 
• Demonstrable and Exceptional project management skills – a real starter finisher used to getting the most out of internal teams and external agencies. 
• Good understanding of website UX

Please see the job description for more details about the role.