Direct Employer Jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: St Albans & District Foodbank (SADFB)
Salary: £37,500 FTE, pro rata (£20,000 - £25,000 PA)
Hours: 20/25 hours per week, with one Saturday a month (9:30am - 12:30pm)
Flexible Working | Reports to: CEO
About Us
St Albans & District Foodbank (SADFB) is an independent charity and a member of the Trussell Trust Foodbank network. Our mission is to prevent or relieve poverty in the local area. With the help of over 130 volunteers, we provide vital food and welfare support to those in need. We’re looking for a dedicated Wellbeing & Engagment Coordinator to join our team and help our clients on their journey to self-sufficiency.
Role Overview
In this role, you will take a holistic approach to supporting clients, helping them engage with third-party agencies to address the broader issues contributing to food insecurity. You'll work closely with referral partners, community groups, and volunteers to offer personalised, non-judgemental support. Your focus will be on empowering clients to overcome challenges, improve their well-being, and become more self-sufficient.
Key Responsibilities
- Build trust with clients by providing personalised, respectful, and non-judgemental support.
- Work with partner agencies to identify clients with additional support needs and refer them to appropriate services.
- Train and support volunteers to identify clients' welfare needs and engage with SADFB’s services.
- Maintain strong relationships with support agencies, ensuring effective signposting and referrals.
- Attend local events and forums to promote SADFB’s services and raise awareness.
- Create and distribute materials to help volunteers with signposting.
- Monitor and report on client outcomes, service effectiveness, and equal opportunities.
- Ensure safeguarding procedures are followed to create a safe environment for both clients and volunteers.
About You You’ll have experience working in social care, mental health, or community support, ideally within the voluntary, community, or social enterprise sector (VCSE). You’ll be a great communicator with the ability to build relationships with a diverse range of clients, volunteers, and partner organisations. You’ll be passionate about making a positive impact and supporting people from all walks of life.
Requirements
- Strong interpersonal skills and experience building effective relationships.
- Experience in social care, mental health, or community support.
- Ability to collaborate across organisations and support volunteers.
- Proficiency in IT tools like Word and Excel, with experience in data collection and reporting.
- Excellent communication skills with a compassionate, non-judgemental approach.
- Ability to work with diverse and marginalised communities.
- Creative and adaptable, with a focus on achieving positive client outcomes.
Why Join Us? At SADFB, we offer flexible working and the opportunity to make a real difference in your community. You’ll be part of a passionate, supportive team dedicated to empowering people to overcome food insecurity and improve their lives.
For more information on the role refer to the attached job description.
Refer to the Job description and apply by submitting yore CV and cover letter detailing how you meet the person specification.
The client requests no contact from agencies or media sales.
37 hours per week, 5 days between Monday to Saturday - trading hours 9am to 5pm.
£25,253.25 per annum (pay review pending).
We offer many enhanced benefits including:
-28 days holiday a year, plus Bank Holidays
-Stakeholder pension scheme with matching contributions up to 8%
-Free confidential counselling service: available to all staff and volunteers
-Opportunity for all managers to join our Bespoke Management Development Programme - Compass
Full details about our benefits can be found on our website.
Location: The Children's Society Shop, 31 Lowther Street, WHITEHAVEN, Cumbria CA28 7DW.
Do you like being creative? Have you got retail management experience? Are you looking for a new challenge?
We are looking for a Shop Manager to lead our volunteer team. You will be working in a creative environment, managing donated goods in order to maximise sales and net contribution. You will need to be driven and focussed on making sales. You will need good communication skills.
As a Shop Manager you will need a can do attitude and be confident with working with people from different backgrounds, creating a welcoming and positive experience for all volunteers, supporters and customers.
The Children's Society runs over 100 local services that help thousands of young people who desperately need our support, and we campaign to get laws and policies changed to make children's lives happier and safer.
Every day we're changing the lives of children in this country for the better - and with your help, tomorrow we can be there for even more.
The Children's Society is committed to safeguarding and protecting the children and young people that we work with. As such, all posts are subject to a safer recruitment process, including the disclosure of criminal records and vetting checks. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practices across our services.
The closing date for applications is at midnight on Friday 8th November 2024. If, after 14 days, we have received enough applications we reserve the right to close the vacancy on Friday 25th October.
Interviews TBA.
IN2
Do you have the ambition to make a difference to autistic children and young adults?
At Ambitious about Autism, we stand with autistic children and young people, champion their rights and create opportunities. This is a great time to join Team Ambitious, as we continue to progress our innovative and exciting plans laid out in our Time for Ambition strategy.
We have an exciting opportunity for a Speech and Language Therapy Assistant, (S< Assistant) who shares our vision. S< Assistant, you will provide high quality support to the speech and language therapist in Ambitious College, providing services to learner, their families, and staff who access support from the integrated services teams.
The successful candidate will have:
- Experience of working with CYP with autism and learning disabilities
- An understanding of the needs and difficulties of people with autism, learning difficulties and mental health needs
- Ability to work independently, reliably and consistently under the full clinical oversight and supervision of a speech and language therapist
- An ability to interact effectively with staff from all disciplines.
- An ability to interact with people with a history of Behaviour that challenges
Please see the full recruitment pack on the link below.
In return, we offer excellent benefits including flexible working, very generous holiday allowances, access to professional developmen and more.
This is a fantastic opportunity for an ambitious individual who would like to work for a forward-thinking, open and honest organisation and make a real impact to young people we work with
Are you an able Administrator with a heart to see positive change in the lives of people who are trying to make a new start in the community after prison? Do you have good all-round IT and communication skills, and enjoy working in a team?
South West Community Chaplaincy (SWCC) aims to provide effective care and community support for people as they leave prison and re-integrate back into their local area, within the counties of Devon, Cornwall and western Somerset. This incudes mentoring, practical support and signposting to assist the integration of ex-prisoners into their communities, in collaboration with other professionals.
We are seeking a part-time Project Support Administrator (up to 15 hours per week). The post-holder will be based at our Exeter office, although there is some scope for partial homeworking, subject to agreement.
We are looking for someone who is self-motivated, with previous administrative experience and good IT skills (Microsoft Word, Excel Outlook etc.), including a sound grasp of data entry (Microsoft Azure, Teams). Excellent interpersonal skills are essential, as is the ability to be an effective communicator, conveying information efficiently in writing, face-to-face and by phone.
The post-holder will have a pastoral heart and concern for the wellbeing of people, will be in sympathy with the faith ethos and values of the charity, and be able to promote an inclusive environment where people of all faiths, and people of none, can work together for the transformation of lives and communities.
Bespoke, relational, mentoring for prison leavers, helping them to build a positive, crime-free future, and making our communities safer for all.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We have been working with the local community, providing support to some of Surrey’s most vulnerable young people and their families for the past 3 years.Our vision is to develop happy, thriving and resilient young adults who can contribute positively to society.
We are looking for a Youth Work Coordinator and a supporting part time worker to deliver high-quality youth work at our youth centre
Job Title: Youth Work Coordinator
Hours: 37 hours a week to be worked flexibly, some evenings essential and some weekends.
Length of Contract: 2 years (longer if funding becomes available)
Location 130 Upper Hale Road, Farnham, Surrey GU9 0JH
Rate of pay: £24 to £28k per annum
Responsible to: Community & Youth Centre Manager
Main purpose of Job
Running sessions; building relationships; delivery of youth services. They will work closely with the other Youth Workers to ensure a great supportive programme and efficient use of all resources.
KEY RESPONSIBILITIES
Planning and Development
• Plan, resource and deliver sessions to ensure continued support is given by HC&YC to young people; Putting young people first, ensuring we offer the right help at the right time
• Ensure that young people are involved in the planning, delivery and evaluation of youth work
Delivery
• Deliver high quality youth work
• Work within HC&YC equal opportunities, health & safety and safeguarding policies
• Identify emerging needs and plan services to meet those needs
Quality and standards
• Ensure evaluations and case notes are all up to date and completed on time
• Keep accurate records and provide data and information as required
Communications and relationships
• Develop and maintain relationships, particularly with existing and new delivery partners and commissioners
Person specification - Key skills
Experience
• Experience of delivering and leading high-quality youth work sessions is essential
• Experience of monitoring and evaluating youth work
• Knowledge of relevant legislation and guidance in relation to working with young people
• Current child protection training or a willingness to work towards
• Experience of working with young people aged 11 to 18
• Ability to develop appropriate, supportive, positive relationships with young people
• Able to evidence a commitment to empowering young people
• Able to promote themselves and their work; being a positive role model within the community at all times, in line with the values of The Hale Community and Youth Centre
• Able to recognise current issues for young people and the barriers they may face that leave them vulnerable
• To be pro-active when participating in new projects
• Ability to deal professionally with the pressures young people and communities bring
• Willingness to adapt to the changing needs of the community and young people
• Have confidence to work with other agencies that support young people
• Committed to working to organisational Policies and Procedures in particular about the safeguarding of young people and working within our equality and diversity policy
• Able to attend meetings and training sessions when required
• Ability to use ICT, for record keeping and communication, within the team
Qualifications
• A degree in Youth Work or a Level 2 or 3 qualification in Youth Work
DBS - This post is subject to an enhanced disclosure.
Please apply as soon as possible with a full CV and a cover letter of no more than 2 pages evidencing your skills and abilities to undertake this role. Interviews will be held on Monday 21st of October.
In return, we offer the chance to join a dynamic organisation, with opportunities for personal and professional development. We also offer the following:
· 28 days annual leave per year, plus Bank Holidays
· Pension Scheme
· Excellent Training Opportunities
· Flexible Working Options Available
Full or Part Time:
Full Time and part time position available
There will be a probation period of a minimum of 6 months
Salary:
£24 to £28k p.a. (pro rata)
Contact Details:
If you are interested in finding out more please get in touch.
Please send a full CV and covering letter detailing your suitability for this role. Thank you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are hiring a part time Sanctuary Support worker to work in our crisis cafes. We have availability within Barnet and Enfield sites. The service is open 4.30-10pm Monday – Friday and 12.00 – 6.00pm Saturday and Sunday - 7 days a week
The Sanctuary (Crisis Café) is a service for all residents experiencing emotional distress, and at risk of developing crisis. The café is open 4.30pm – 10.00pm Mon-Fri, 12-6pm Sat & Sun. We provide helpling support, initial support meetings to immediately manage with the clients the distress they are in. We then coproduce support plans with clients and offer 121’s,support groups and workshops as well as a social and supportive place to be.
The support worker will be experienced in working with people in distress or who have mental health issues, highly organised and have excellent people skills.
Administrator
We have an exciting opportunity for an Administrator to be responsible for organising the logistics and administration of delivering accreditation schemes and publications, within a programme delivery team.
Position: Administrator
Location: Huddersfield, Hybrid (hybrid working available after probation period)
Hours: Part-time, 16 or 22.5 hours per week (Mon – Thurs)
Salary: £24,211 (FTE) pro rata
Contract: Permanent
Benefits: Include 25 days’ holiday, rising to 29 after service increments plus 8 bank holiday, Personal Pension Scheme, Healthcare Cash Plan, Employee Assistance Programme, Staff Awards Scheme, Company Sick Pay Scheme, flexible working patterns
Closing date: 7th November 2024
The Role
You will organise the logistics and administration of delivering well run training events face to face and by live virtual classrooms and webinars. This includes booking Associate Trainers, safe venues and equipment, Schedules of Service, financial administration and post course evaluations. The post holder works closely with the Training Officers and members of other teams as required.
About You
As Administrator, you will need to have previous experience of administrative work in a service or customer focussed environment, as well as the following skills and experience:
- Well organised and able to effectively prioritise and handle multiple tasks
- Excellent keyboard skills with working knowledge of MS Office packages
- Strong communication skills, face to face, over the phone and in writing
- Accurate at data input
- Ability to build relationships internally and externally
- Able to interact and contribute at team meetings and on calls
- Comfortable using video conferencing technology
- Experience of working as part of a team
To apply you will be asked to submit your CV along with a covering letter detailing how your skills, knowledge and experience meet the requirements of the role.
About the Organisation
The organisation is a national charity and membership association specifically for nurseries. They work in partnership with nurseries, local authorities, national government and a range of partners to develop an environment in which early learning and care can flourish.
The organisation is committed to a policy of equal opportunities and is actively opposed to discrimination in society.
You may also have experience as an Admin, Administration, Administrator, Training Admin, Training Administration, Training Administrator, Events Admin, Events Administration, Events Administrator, Events Coordinator, Events Planner, Events Support. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Job Title - Finance and Billing Assistant
Contract - Permanent
Hours - Full time 35 Hours per week (However, we will consider part time 28 hours per week, flexible with days and hours to be agreed)
Salary - £24,000 to £26,000 FTE dependent on experience
Location - Coram Campus, 41 Brunswick Square, London WC1N 1AZ
About Coram
Coram is committed to improving the lives of the UK’s most vulnerable children and young people.
We support children and young people from birth to independence, creating a change that lasts a lifetime.
Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.
About specific entity
One of the members of the Coram group, Coram Children’s Legal Centre (CCLC) is a specialist centre for children’s rights in education, immigration, community care and family law, and provides significant international legal systems consultancy. The centre is located on the Coram Campus in central London with a base in Colchester. We champion access to justice through information and advice, legal practice and representation, policy and strategic litigation. Our Legal Practice Unit provides advice and representation under legal aid contract and through grant funding. Our Policy and Practice Change Team promotes the rights of children, young people and families through training and capacity building to professionals and systems change through research, policy and advocacy.
CCLC’s Finance and Billing Team is based in our London and Colchester office. It is anticipated this role would be based in our London office working alongside the Finance and Operations Manager.
About the role
We are looking for a motivated, enthusiastic, multi-skilled Finance and Billing Assistant to support our busy practice.
The primary purpose of the role is to provide financial and administrative assistance to the Finance and Operations team, particularly focussed on increasing our Legal Aid billing capacity. This may involve assistance with broader financial and administrative tasks in order to release the overall capacity of the whole Finance Team to increase efficiency and maximise Legal Aid billing. From time to time, the role may also be required to provide general administrative and reception assistance, particularly for annual leave cover.
The role would suit an organised and efficient individual with strong IT skills who is looking to develop a career working within the charity finance or business support sector. This would be a particularly rewarding role for someone with an appreciation of the important role legal aid advice and representation plays in securing access to justice for the most vulnerable in society. Previous experience working in an administrative, operations or finance role would be desirable. However, full training will be provided and ongoing support and supervision will be available and therefore it is most important that the successful candidate can demonstrate the ability to work independently and show initiative and problem solving skills.
This is an office-based role and as such the successful candidate will benefit from being part of an experienced team. However, whilst this is a full-time position, we will consider requests for part-time working (28 hours per week minimum) and we will endeavour to offer some flexibility with days and hours to be agreed.
To apply for this role, please click on the 'apply now' button below to complete the application.
Closing date: Sunday 27th October 2024 23.59pm
Test and Interview date: Week commencing Monday 28th October 2024
Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from global majority ethnic backgrounds, those that identify as LGBQT+, those with disabilities, those with lived experience of care, those with neuro-diversity, and those from other groups who are underrepresented at Coram.
If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.
We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.
Registered Charity No. 312278.
Prison Facilitator - HMP Exeter
Location: HMP Exeter
Department: Prison delivery
Salary: £16,550 (£27,584 FTE)
Hours: 21 hours (3 days a week)
Job Type: Part time
Contract Type Fixed: Term Contract
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes at HMP Exeter. Working closely with the prison and their staff, people in prison, Shannon Trust volunteers and mentors, this post will lead the delivery and development of our prison based reading and numeracy programme, maximising opportunities for people in prison to learn to read.
Ideally you will have some experience of prison settings underpinned by the ability to build relationships and personal qualities that include resilience, determination and a problem-solving approach.
This role is a fixed term role until March 2025 with the opportunity to be made permanent subject to contract renewal.
The role will be prison-based. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
Interviews are planned for week commencing 4th November 2024.
Benefits: Standard Shannon Trust: Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, paid volunteering days, discounts via Reward Gateway and an Employee Assistance Programme
REF-217378
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Engagement & Activities Coordinator
We are seeking to recruit a dynamic and enthusiastic individual to join a Learning Disabilities team as an Engagement & Activities Coordinator working within Supported Living Services across Newcastle, Gateshead, North Tyneside and South Tyneside.
Position: Engagement & Activities Coordinator
Location: Newcastle, NE3 3LZ, with travel to services across Newcastle, Gateshead, North Tyneside & South Tyneside
Job type: Permanent, full-time - 37.5hr per week
Salary: £25,000 - £27,000 (dependant on experience)
Closing date: Friday 8th November 2024 at 5pm. We reserve the right to close this ad earlier should we see a high number of suitable candidates apply
Requirements: A valid driving licence and access to a car with the ability to travel between services in Newcastle, Gateshead, North Tyneside & South Tyneside.
About the role:
The purpose of this role is to provide engagement co-ordination of all communication and activities to support the future development of the service.
Key Responsibilities include:
- Provide coordination and administrative support for Communications and Engagement projects across Newcastle, Gateshead, North Tyneside, and South Tyneside.
- Manage events, including planning engagement activities for clients and colleagues.
- Implement recruitment initiatives using social media, print, and outdoor spaces, with client involvement.
- Support colleague engagement through surveys and feedback.
- Collaborate with the Communications Team on campaign planning for the department.
- Create, edit, and publish news stories and content across various communication channels.
- Produce website content, such as case studies and news stories.
- Organise and execute inclusive events, including venue logistics, budgeting, and vendor management.
- Recruit, train, and supervise volunteers or staff for event support.
- Evaluate activities and events through participant feedback to improve future initiatives.
- Build partnerships with local organisations to enhance activity offerings.
- Develop promotional materials and use multiple platforms, including social media, for event marketing.
- Handle event-related issues to ensure safety and satisfaction.
- Manage tasks, ensuring timely updates and reports on projects.
- Maintain contact lists and manage communications, including weekly updates.
- Analyse and present data in various formats and ensure processes are followed for proper documentation.
About You:
We are looking for a dynamic person to join a caring, enthusiastic, and dynamic Team across. Focusing on the engagement and activities for the people supported. You will have the following key attributes:
- Strong communication skills both written and verbal.
- Strong organisational skills and the ability to manage multiple priorities.
- Initiative-taking approach to problem solving and ability to work under pressure and own initiative.
- Experience in developing professional relationships with others.
- Ability to extract, collate and present data.
- IT literate with strong MS Word, Excel and PowerPoint and social media or marketing skills.You will be required to register as the manager with CQC. Full support will be given to achieve this within 6 months.
Other roles you may have experience with could include: Activity Development Worker, Activity Development Leader, Senior Club Leader, Club Leader, Engagement Coordinator, Community Engagement Officer, Community Engagement Lead, Activities Worker, etc.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to work with a leading advocacy charity organisation supporting those in need?
Do you have experience of working or volunteering in welfare, support or health and social care and are looking for a new challenge?
Are you keen to make a difference to people who want to be heard?
Then come and join us here at VoiceAbility.
We are looking for a new Advocates to join our team in the Glasgow area. We are seeking applicants who have transferable skills, a willingness to learn and a desire to help those in need of support.
About us
VoiceAbility is an independent charity and one of the UK’s largest providers of advocacy and involvement services. We deliver a wide range of service contracts funded by local authorities, health trusts and other voluntary and private sector organisations.
We’ve been supporting people to have their say in decisions about their health, care, and wellbeing for over 40 years. We make sure people are heard when it matters most. For more information on what Advocacy is and the services offered then please visit our website.
About the role
This is an exciting opportunity for Advocates to join and shape this service covering Glasgow. Your role will require you to travel to locations such as clients’ homes and within community settings across the area to meet with clients and professionals. You will be home based for administration; therefore, access to your own transportation and a suitable home internet connection is essential.
About you
Desirably you will have some experience of working in advocacy, or providing welfare, supporting, or caring for Adults who have support needs, ideally for those with a variety of communication needs, mental ill health, physical health issues, or barriers to accessing support.
You should have worked or volunteered in health, social care, welfare, support services, education or young person’s services, or advice and guidance.
How will you make a difference?
You will be responsible for ensuring the individual’s wishes, feelings, beliefs, needs, and values are met to create positive outcomes for the people you support.
You will support people to speak up for themselves and grow in confidence, equip them to understand and exercise their rights and options, and will assist them in the decision-making process relating to their care, treatment, and support.
You will work resourcefully and collaboratively with the individuals you support. You’ll be creative in your approach to empower our clients by ensuring you meaningfully explain people’s options and rights to them. You’ll support individuals to fully participate in decisions affecting them and will make sure they have their voices heard.
Professional Development?
You will have plenty of opportunities to enhance your professional abilities and you will make a real difference every day. Advocates are expected to be willing to gain, or to already hold, the Level 2 Award in Independent Advocacy with disciplines suitable for the role they work in.
Benefits:
- 28 days annual leave plus bank holidays
- 5% employer pension & 3% employee contribution
- Salary sacrifice pension scheme
- Separate Life Assurance Cover
- Staff discount scheme including retail discounts, entertainment, holidays etc
- Discounted Gym Membership; Employee Assistance programme
- Supportive working environment fostering a good work/life balance
- Support with continuous professional development
Equality and Diversity
VoiceAbility believes in fostering an inclusive workplace which welcomes, values and celebrates the diversity of its staff and partners, treats all on a basis of equality and encourages all to meet their maximum potential.
VoiceAbility are a Disability Confident employer, any applicant that identifies themselves as having a disability and can demonstrate that they meet all the essential criteria for the role will be offered an interview. If you need to apply in a different way, please contact HR for further options.
How to apply
To apply for this role please sign up for a recruitment account by clicking the apply button on this page. Follow the instructions to create your account, upload your CV, and complete our short application form.
Important Dates:
Closing date for applications; midnight on Sunday 27th October however, VoiceAbility reserve the right to withdraw this vacancy before this date.
Don’t forget to read the person specification so you can tell us about yourself and how your skills, abilities and experiences match the criteria outlined in the person specification.
Hint: you can use work, personal and/or voluntary experiences, and examples to tell us why you should be our next Advocate.
We look forward to hearing from you.
NB:
If you don't already hold the Independent Advocacy Qualification, and you are successful in your application, it is a requirement that you complete this within 12 months of commencing the training. VoiceAbility will fund this training.
The client requests no contact from agencies or media sales.
Contract: Permanent, full time
Salary: £21,840 per annum
Location: Burford with hybrid working, OX18 4PF
Closing date: Sunday 27 October 2024
Interview date: 4 & 5 November 2024
We’re recruiting a Contact Handler to join our Rehoming Admissions team, where we’re committed to making a real difference for people and their pets. Our team offers vital support to individuals facing the difficult decision of giving up a pet, helping to change the perception that this choice is cruel. With empathy, understanding, and a focus on positive outcomes, we provide a compassionate service that meets the needs of both people and animals. If you’re passionate about making an impact and helping those in need, we’d love to hear from you.
More about the role
As a key member of our close-knit and dynamic team, our Contact Handlers provide invaluable support to individuals facing the emotional challenge of giving up a pet. We understand how difficult and heart-wrenching this decision can be, and as a Contact Handler, you’ll offer a compassionate, listening ear while guiding them through their options. With empathy and professionalism, you’ll deliver clear, consistent advice that empowers customers to make informed choices, ensuring that both they and their pets receive the care and support they need during this difficult time. Your role will be essential in making a meaningful impact on their lives.
This full-time position requires 35 hours per week, following a rota that includes weekends and bank holidays, with weekend shifts typically being one in every three. Flexibility is essential. The role offers hybrid working, with a minimum of two days in the office (usually Mondays and Thursdays) and three days working from home a week. Candidates must have a dedicated home working environment that is free from background noise to ensure focus and professionalism while working remotely.
About you
The ideal candidate for this role is someone that has great communication skills and able to speak to a wide variety with experience of handling calls. As part of this role, you will be often supporting clients that are distressed, therefore, you will be able to work in an emotionally charged environment and excellent ‘bounce back ability’ and resilience, with the ability to keep calm under pressure. This person will be emotionally intelligent, showing empathy and knowing how to support clients and colleagues.
Knowledge, skills, and experience
- Experience of call handling in a work environment
- Experience of working with customers in a busy customer service environment
- The ability to handle challenging situations with resilience, tact, compassion, and diplomacy
- Excellent communication skills
- A good knowledge of Windows and MS Office
- The ability to demonstrate, understand and apply our Blue Cross values
Although not essential, it would be great if you also had:
- Experience of employment or volunteering for a charity
- Experience working with CRM/database systems
How to apply
Click the apply button below and complete the online application process before the closing date on Sunday 27 October 2024 .
We reserve the right to close this vacancy early should we receive an overwhelming response.
Blue Cross benefits
Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.
In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.
Our generous benefits package includes:
- Enhanced annual leave entitlement: 30 days plus bank holidays
- Pension scheme with enhanced employer contribution
- Health cash plan
- Life assurance
- Unlimited access to an employee assistance programme
- Programmes for physical and mental wellbeing support
- Free access to GP via MetLife
- Recognition scheme Annual volunteer days
- Claim for professional fees
To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
- Growing and transforming our direct care and support
- Delivering more practical information and support
- Leading in shaping the end-of-life experience
Your role in our mission…..
To ensure we can continue our important work, our Fundraising team are incredibly important. Since the pandemic, fundraising at Marie Curie has been through a lot of change. However, the organisation recognises the importance of our activity within communities across the UK and community fundraising has been invested in. It's an incredibly exciting time to join the team. We have a lot of ambition and just need the right people to join us who can help us realise that.
- Supporter Engagement: Be the primary contact for supporters, patients, and families and offer excellent service to supporters through various communication channels.
- Relationship Building: Develop strong internal relationships to enhance fundraising efforts and support Marie Curie activities. Help identify and engage new supporters.
- Income Processing: Record, bank, and process supporter income in line with Marie Curie policies. Maintain accurate financial and supporter records.
- Fundraising Stewardship: Provide stewardship for Fundraising My Way participants, local fundraising groups, volunteers, and third-party eventers.
- Public Collecting Support: Manage collection site bookings and permits, contact volunteers, dispatch materials, and ensure proper follow-up and record-keeping for collections.
Our Fundraising Assistants are often the first contact families using our services have with the fundraising side of the charity and as such hold the key to starting off amazing relationships with potential fundraisers.
Please see the full job description here
Application Process
As part of your online application, you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. Please cite your preferred location.
Close date for applications: Thursday 31st October
Salary: £21,445 per annum (MCJES Grade C)
Contract: Glasgow
Based: Based in Glasgow Hospice
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
Benefits you'll LOVE:
- Flexible working. We're happy to discuss flexible working at the interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to [email protected]
We are looking for an agile, proactive individual who will join the team as Finance Officer working closely with the Finance Manager and a part-time Finance Officer to address all issues of a financial nature and support the fundraising team and grants officer.
Finance Officer
Reporting to: Finance Manager
Location: Remote. With the option to attend a co-working hub on an ad hoc basis.
Salary: 30K FTE per annum (12K per year, including London weighting) plus a competitive pension
Contract: Permanent
Hours: Part time, 22.5 hours per week, spread across agreed days
This role will be suited to someone who is detail oriented, highly effective, organised and able to support across the organisation.
You will be confident working to deadlines, someone who enjoys working as a core small team and is self-motivated when working remotely. We are looking for someone who is looking for an active and responsible role in a friendly and highly supportive organisation.
Your key responsibilities will include:
- Ledger Maintenance e.g. Maintain Sales & Purchase Ledgers in Quickbooks.
- Banking e.g. Transaction management, bank reconciliation, credit control.
- Operations e.g. expense claims, payroll, audits, compliance.
Qualifications and Experience:
- To be successful in this role, we seek the following qualifications and experience:
- Fully AAT qualified or working towards level 4 as a minimum.
- Minimum of 2-3 years of experience in a similar role
- Strong proficiency in MS Office Suite, particularly Excel
- Excellent organisational and time management skills
- Ability to work independently and prioritise tasks
- Attention to detail and accuracy in data entry and financial tasks
- Good communication and interpersonal skills
- Experience with accounting software e.g. QuickBooks and working with
- other CRM and productivity software.
- A desirable knowledge of charity accounting.
Our vision
A community of Black people, readily accessing mental health support, recovering fully from mental illness and thriving
Our Mission
We create and champion safe, and accessible mental health support with, and for the Black community.
Our Values
Community, Access, Safety, Healing and Change
Thank you for your interest in joining our team. We look forward to reviewing your application and discussing how your skills and passion can contribute to our mission of promoting mental well-being within the Black community.
Please note that the application deadline is 7th November 2024.
We will review all applications and contact shortlisted candidates for further assessment and interviews.
Interview date: 19th November 2024
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website where you can complete your application for this position.
At Black Minds Matter UK, we are committed to fostering an inclusive and diverse work environment. We encourage applications from individuals of all backgrounds, particularly those from Black and minority ethnic communities.
Requirements of the Role:
- Right to work in the UK.
- This post is subject to a Disclosure and Barring Service (DBS) check.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Age UK's Telephone Friendship Service is recruiting for Befriending Coordinators to join our growing team!
Loneliness is a major issue that is now widely recognised in society today, particularly amongst older people. By scheduling weekly calls from our trained volunteers, Age UK's National Telephone Friendship Service provides older people with a chance to make a new friend from the comfort of their home.
As a Befriending Coordinator, you will play a vital role in coordinating and supporting the thousands of matches between our members and volunteers across the UK. Whether you are answering emails and calls, ensuring safeguarding measures are upheld or supporting members and volunteers through the onboarding processes, you will be helping to ensure this much needed service reaches those who need it most, in a safe and efficient manner.
Utilising your excellent customer service skills, you will be the first port of call to support our volunteers and older members - so you'll need to be comfortable spending a lot of time on the phone and communicating by email. You'll also need to be passionate about supporting older people and have a good understanding of older people's needs.
This role can either be based at our office in Blackpool, or in Ashburton Devon. We offer a hybrid model of home and office based-working, so you will need to be within a reasonable distance of either the Blackpool or Ashburton office and be willing to travel there regularly. As a guide, the team currently work from the office once or twice a week but please be aware this could increase.
You will work a 35-hour working week, 5 days out of 7 with start and end times between 8am and 6pm. It will include weekend and bank holiday shifts, which will be arranged on a rota basis.
We are looking to recruit highly motivated individuals to join our friendly and supportive Friendship team - if this sounds like you, please apply for immediate consideration.
Please ensure that you submit a cover letter with your application. This role is termed Friendship or Assessment Coordinator internally at Age UK.
Must haves:
* Excellent communication skills
* Confident and friendly telephone manner
* A passion for supporting older people
* The ability to work flexibly
* Excellent IT skills including Microsoft Office
* Ability to manage a busy workload
* A commitment to promoting equality and diversity
* Being a positive team player.
Great to haves:
* An understanding of older people's issues
* Experience supporting volunteers
* Knowledge of safeguarding issues
* Experience of working with older people over the phone
* An understanding of mental health issues.
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250.
Additional Information
This role description is not intended to be exhaustive in every respect, but rather to clearly define the fundamental purpose, responsibilities and dimensions for the role. Therefore, this role description does not describe any individual role holder. In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.