International Development Jobs
Supporter Services Officer
Salary - £23,948 to £26,133 per annum
Full time, 12 months’ fixed term contract
About the role
Our supporters are really important to us which is why we want to do everything we can to make their experience of being part of the Practical Action team a positive one. Our Supporter Services Team work tirelessly to deliver the highest level of service possible to our supporters at all points of contact, including email, phone, and postal channels. So whether it’s processing donations or answering enquiries, our aim is to make sure our supporters know how vital they are to us and for them to feel valued.
About you
As a Supporter Services Officer you’ll be part of a busy team delivering an outstanding multi-channel contact service to Practical Action’s existing and potential supporters and donors. You will have a passion for people and will always be looking to go the extra mile to help others.
Previous experience of processing financial transactions and delivering high levels of customer service is essential and you’ll enjoy talking to supporters over the telephone, via email or letter. You’ll be a real team player and be able to work closely with colleagues in the Supporter Experience and Stewardship team and the wider Supporter Experience and Digital Division.
This is a demanding role that requires high levels of supporter relationship management, engagement and dynamism as well as an attention to detail, especially when it comes to income processing and database management. So, if you share our passion, are energetic and think you have the right skills and experience to join our Supporter Services team, we’d love to hear from you.
Key Working Relationships
The post-holder will report directly to the Supporter Experience Manager and will regularly collaborate with the rest of the Supporter Experience, Insight, Trusts and Major Donor and Digital teams. The post-holder will be expected to liaise effectively with other staff and teams across the Marketing Directorate.
KEY ACCOUNTABILITIES
Supporter Relationship Management
- To provide the best possible experience for our supporters, at all points of contact, including email, phone and postal channels.
- To keep informed and up to date about all relevant activities of Practical Action in the countries of operation, retaining and managing information needed to respond to supporters.
- To make outbound telephone calls and emails as required to new supporters, follow up queries, verify details or thank donors, acting as an ambassador for Supporter Services and Practical Action at all times.
Income Processing / Database Management
- To deal with incoming and outgoing post, all donations made online via the Practical Action website and other charitable giving platforms, ensuring all donations are handled accurately and in line with agreed procedures.
- To process cash donations effectively and accurately onto our database.
- To produce and send out letters of acknowledgement to supporters, personalising these communications appropriately.
- To set up Direct Debits/Standing Orders, handle upgrades and other changes to committed gifts, issuing appropriate communications to supporters.
- To accurately process and commit Direct Debit claims.
- To manage Gift Aid on supporter records. This will include setting up new declarations, ending and cancelling declarations and sending out notifications to supporters.
- To deal with new supporters’ welcome communications.
- To liaise with supporters regarding cancellation of donations.
- To update supporter information on the database such as personal details, communication preferences, and other indications of interest or activities to ensure that all our donor information is up to date.
- To undertake manual data entry where required, and to work to avoid the need for duplication of data entry, and ensure automation where possible.
- To pull information required, download and process third party donations ensuring that they are compliant with GDPR.
Compliance
- To keep abreast of all legislation relating to charitable giving such as PCI DSS, Institute of Fundraising guidelines and best practice, Data Protection and Gift Aid Regulations.
- To ensure data is managed to appropriate standards of data protection and security.
- To be aware of and consistently using organisational policies and procedures
Team Working
- To undertake and participate on projects as directed by the Supporter Experience Manager.
- To work closely with the team to review and improve practices and procedures, implementing positive changes and improving efficiency.
- To contribute to organisational meetings e.g. Stand Up, team away days etc.
- To be proactive in joining cross functional working groups.
- To work closely with the finance and fundraising teams to ensure that all processes are working to the highest standard.
- To undertake other tasks that may be reasonably requested by the Supporter Experience Manager and Head of Supporter Experience and Digital.
PERSON PROFILE
Qualifications, Knowledge and Experience
- Relevant experience in a customer or supporter service environment with experience of processing financial transactions and using a CRM database.
- Educated to GCSE level or equivalent, including English and Mathematics
Skills, Abilities and Competences
- Excellent communications skills, both written and verbal
- Excellent call handling skills and the ability to respectfully, honestly and transparently adjust communication to audience recognising the importance of diversity
- Able to use a CRM database
- Able to work across a team following business controls and systems
- Good understanding of the Microsoft Office suite (word, Excel etc. at advanced level)
- Ability to multitask and be able to manage changing priorities
- Ability to work on own initiative to solve problems
- Understanding of data protection legislation
- Prepared to learn or already have an understanding of gift aid legislation, Payment Card Industry, Data Security Standards compliance and charity sector guidelines and best practice.
Why join us?
- The opportunity to work for an organisation that is making a positive difference to the lives of people worldwide, a friendly and supportive culture, working with values-driven and highly engaged colleagues are just some of the reasons we think Practical Action is a great place to work.
- Our open plan offices are located in the centre of Rugby near to the train station.
- In addition, we offer the following benefits:
- Flexible working/hours – full-time roles are contracted at 35 hours per week.
- 27 days’ holiday in addition to public holidays.
- A pension scheme that new employees can join from day one of employment – (rules apply) employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Life assurance (3 x annual salary).
- Cycle to Work scheme.
About us
We are an international development organisation putting ingenious ideas to work so people in poverty can change their world.
We help people find solutions to some of the world’s toughest problems. Challenges made worse by catastrophic climate change and persistent gender inequality. We work with communities to develop ingenious, lasting, and locally owned solutions for agriculture, water and waste management, climate resilience, and clean energy. And we share what works with others, so answers that start small can grow big.
We’re a global change-making group. The group consists of a UK-registered charity with community projects in Africa, Asia, and Latin America, an independent development publishing company, and a technical consulting service. We combine these specialisms to multiply our impact and help shape a world that works better for everyone.
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have the pre-existing right to both live and work in the UK.
Closing date for applications: Friday 26th July 2024
Interviews: It is anticipated that interviews will take place in the week commencing 5th August 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. To apply, please submit a copy of your CV and a supporting statement outlining your suitability for the role.
Please ensure a supporting statement is submitted alongside the CV
The client requests no contact from agencies or media sales.
Tearfund is a Christian charity, called to follow Jesus wherever the need is greatest around the world. We respond to crises and partner with local churches in over 50 countries to bring restoration to those in poverty.
We are committed to the highest standards of integrity, and to avoiding harm in our work. This role is critical to enhancing our effectiveness in preventing and responding to wrongdoing, and is an exciting opportunity for an experienced professional to lead, develop and champion this area of our work.
The role is responsible for leading our processes for preventing and responding to wrongdoing, and for promoting and implementing sector best-practice. It has responsibility for the management and oversight of our full caseload of investigations into financial wrongdoing, safeguarding and other personal misconduct. It also includes provision of coaching and support to internal investigators and guidance to partners on investigation protocols and reports.
The successful candidate will have:
- Extensive experience of leading a caseload of sensitive investigations (e.g. fraud or safeguarding);
- Proven ability to plan and flexibly deliver a large workload of both long-term and urgent activities;
- Good knowledge of the UK legislative and regulatory framework on safeguarding and financial compliance
, - Significant experience of developing and implementing policies and protocols to strengthen organisational resilience to wrongdoing, ideally in a global context;
- Experience of enhancing organisational processes to prevent/deter wrongdoing;
- Excellent skills in detailed analysis work, communication (written and verbal), influencing, and training/mentoring across cultures and all levels of the organisation;
- Proven wise judgement and high emotional intelligence.
We are looking for someone with deep personal integrity, a strong commitment to impartiality and confidentiality, who is passionate to help improve our organisational effectiveness.
Do you want to use your skills and experience to serve those living in poverty? Do your skills match the above? Then we'd love to hear from you!
Please note: This is a full time role but we are willing to consider part-time working at a minumum of 28 hours per week.
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Tearfund is looking for a dynamic IT Training Coordinator for our exciting global environment, working to maximise the productivity and online safety of our staff.
Are you a clear thinker and confident communicator, with adaptable presentation skills, and an understanding of cross-cultural issues in a demanding international relief environment?
We regularly hear from staff worldwide who struggle to use IT due to a lack of familiarity or skills. You will be responsible for providing high-quality IT Training and core competencies to our users with;
- IT training needs assessments across the organisation,
- development of high-quality Staff IT effectiveness training,
- development of Staff IT ‘Safe use' training, to keep our charity's data safe,
- monitoring and delivering risk-reduction IT training to users who access Tearfund data & systems
Key Objectives to ensure consistent, accurate, and effective IT training across all Tearfund staff for
- Google Workspace skills
- Basic IT skills (including working in a globally dispersed & mobile organisation)
- Basic Cyber & Data Protection skills
Do you have good IT skills, and can research new software and changing technologies?
You will develop or adapt key IT Training modules to be part of corporate inductions, country/site orientations, and mandatory annual staff competency tests.
Are you good at trouble shooting issues, and handling all the “How do I” questions?
This post would work alongside IT Support to help provide the "on demand" support for Excel/Sheets, Calendar, Mail, and other essential applications users work with daily.
Applicants must be committed to Tearfund's Christian beliefs.
Hybrid working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.
Contract: This is a part time (17.5 hours per week) contract, flexible working hours will be considered. The full time salary is £31,990 per annum and the part time salary is £15,995 per annum.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
The client requests no contact from agencies or media sales.
Poverty is not God's plan. You are.
As Tearfund's Internal Communications and Engagement Officer you will play a critical role in inspiring, connecting and informing almost 1,000 staff across the globe to work towards our mission: to see people freed from poverty, living transformed lives and reaching their God-given potential.
We are a small, friendly and creative team with a passion for a fairer and more just world.
You will be working on our weekly publication, on live events, on standalone communication campaigns, on video and podcast editing, proofreading, corporate communications and plenty more.
Interested? Here is what we are after
- You are an excellent writer using plain English as our primary working language.
- You have a nose for a good story and know how to source it and tell it.
- You can spot a typo at 100 paces.
- You can run an internal communications campaign from start to finish, using insight, creativity and analytics.
- You have basic video / audio editing skills and ideally know your way around some of the Adobe Creative Suite products.
- You are a flexible, enthusiastic team player.
- You take initiative, make suggestions and are happy to work independently.
- You are passionate about modern trends in communications and always look for ways to improve how we work.
- You are committed to Tearfund's Christian beliefs, and care deeply about our mission to follow Jesus where the need is greatest.
Are you up for the challenge and want to be part of something truly rewarding and meaningful? Then we would love to hear from you.
Please note: If you are based in the UK you will be required to come in to the office more often (at least once a month, with extra requirements for additional live in-person events (approximately six per year)).
Get in touch for more information or to apply.
The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a watchlist database to check against criminal convictions, as a counter-terror measure.
The client requests no contact from agencies or media sales.
Social Media Manager
Contract: Permanent, full-time, 35 hours per week
Salary: £43,668 - £45,851 with excellent benefits
Location: London, UK.
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills in social media management to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.
Join WaterAid as Social Media Manager to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Digital Content and Experience Team are a group of experts who manage WaterAid's owned digital channels and content. From compelling emails, to thumb-stopping social media content, to finely crafted web content - we're all about telling stories and creating experiences online that raise awareness, inspire brand love and stimulate action.
About the Role:
As our Social Media Manager you'll have an exciting, busy and creative role. You'll be the owner of our social media channels, responsible for bringing our strategy to life and working with lots of other teams to ensure the best use of social media to achieve wider organisational goals too.
Some of the highlights:
- Working with talented comms professionals across the world to find, develop and produce stories about our work.
- Using your creativity and deep knowledge of social media to make content that is entertaining, educational and inspiring.
- Covering iconic events and partners, like Glastonbury Festival, The Championships at Wimbledon and the London Marathon.
- Collaborating with famous friends and talented creators on shared content that will get WaterAid's message in front of new audiences.
- Owning the delivery of social media campaigns to support key fundraising appeals, brand awareness moments and mass campaigns.
- Strolling through the office in a toilet costume from time to time.
About You:
You'll need to know social media inside out, be able to think fast on your feet and be happy to get stuck into making all manner of content as part of a small but mighty team.
We're looking for someone with:
- Experience of content creation, especially assets and video for social media.
- Extensive experience in channel management and using management platforms (such as Brandwatch, Later, Sprinklr etc).
- The ability to manage stakeholder relationships globally, influence effectively at all levels and work collaboratively as part of a matrix structure.
- The ability to self-manage, innovate for continuous improvement and respond creatively to emerging trends and technology
You'll also ideally have video editing experience and would be comfortable presenting in front of camera, although these skills aren't necessary.
Closing date: Applications will close at 23:59 on 17th July 2024. The first round of interviews, held virtually, will be the week commencing 22nd July 2024. The second round of interviews will be week commencing 29th July 2024.
How to Apply:
To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
Our Benefits:
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
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Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Make a big impact with a dynamic small charity transforming lives in Africa. Join us to help ensure we reach everyone with water, sanitation & hygiene, leaving no one behind.
Since 2004, Village Water has been dedicated to transforming lives in Africa by providing vital support in hygiene promotion, sanitation facilities, and safe water (WASH) in rural communities of Zambia and Mozambique.
Working hand-in-hand with local partners, we strive to reach the most marginalised populations in rural villages, schools, and health centres, creating positive impacts on their health and empowering them with opportunities.
As a small yet dynamic team, we pride ourselves on our personal touch and can-do approach. We need an ambitious and tenacious Head of Fundraising, responsible for overseeing and growing the fundraising department, developing and delivering an ambitious fundraising strategy.
Key information:
Location: Remote working. (UK only) Must be able to attend a minimum of 5 mandatory meetings per year (includes overnight stay for 2-day meetings) at our office in Shrewsbury and occasional meetings elsewhere.
Contract: Permanent. Full time 37.5 hours a week.
Salary: Between £39,000 – £44,000 a year depending on experience,
Benefits and entitlements: Matched pension contributions - 7% of salary after 3 months’, 5 weeks' annual leave plus bank holidays and discretionary Christmas shut down.
Reporting to: CEO, Village Water.
Job Purpose
As the Head of Fundraising, your primary responsibility is to lead the strategic direction and execution of Village Water’s fundraising efforts, with a focus on diversifying income streams and maximising revenue generation. You will oversee all fundraising activities, particularly in Trusts and Foundations (both UK and International), corporate partnerships, High Value Donors, and statutory bodies. Your role involves crafting compelling funding applications and reports, creating an ambitious fundraising strategy, applying for and securing large multi-year grants from new and existing donors, ensuring exemplary donor stewardship, and fostering collaboration across teams to achieve fundraising goals.
Responsibilities
• Develop and refine a comprehensive fundraising strategy, with a specific emphasis on Trusts and Foundations & corporate fundraising, to ensure a steady pipeline of funding opportunities. Coordinate with team members to meet fundraising targets effectively and manage donation pipelines working with CEO and Finance manager to ensure the pipeline matches the cashflow.
• Directly oversee and support your team members, conduct performance evaluations, and provide coaching to ensure both individual and team objectives are achieved. (currently the team is 3)
• Cultivate and maintain strong relationships with existing and potential donors, including Trusts, Foundations, Corporates and Statutory bodies, through proactive engagement and personalized stewardship.
• Collaborate closely with colleagues to develop persuasive proposals and impactful reports that effectively communicate Village Water’s mission and achievements.
• Plan and implement annual fundraising campaigns.
• Work closely with monitoring and finance teams to accurately assess impact and budgetary needs, ensuring timely and accurate reporting to donors.
• Maintain accurate donor records and ensure compliance with data protection regulations within Village Water’s database.
General
• Foster a collaborative work environment by engaging with staff, volunteers, suppliers, and local partners.
• Actively participate in networking events to expand Village Water’s connections and fundraising opportunities.
• Provide regular updates at team meetings and Trustee meetings as required.
• Offer support for other fundraising activities as needed, promoting a culture of teamwork and shared success.
• Uphold the organisation’s safeguarding policies by undergoing necessary training and fulfilling safeguarding responsibilities.
Skills and Experience
• Ability to inspire, motivate, and guide team members toward achieving fundraising goals. Provide clear direction, set expectations, and foster a positive and collaborative team environment.
• Support the professional growth and development of team members through coaching, training, and mentoring. Provide opportunities for skill-building and advancement within the fundraising field.
• Proven track record in securing funds from Trusts and Foundations, Corporates and Statutory, including large awards.
• Experience in securing multi-year grant support, including both restricted and unrestricted funding.
• Familiarity with complex application and reporting processes.
• Strong donor stewardship skills, with the ability to cultivate and maintain successful relationships.
• Excellent communication skills, capable of crafting compelling cases for support and presenting Village Water’s work effectively.
• Proficiency in financial management and budget analysis.
• Familiarity with relevant software and databases, including Microsoft Office 365 and Salesforce or similar.
Equality and Diversity
Village Water is dedicated to promoting a workplace that embraces inclusivity, values diversity, and honours the unique contributions of its employees and partners. It ensures equal treatment for all individuals and encourages everyone to reach their full potential.
Village Water is an advocate for disability inclusion, so if you require alternative application methods, please get in touch with us for further assistance.
Please only apply if you are legally entitled to work and currently live in the UK and can easily travel to Shrewsbury for in person meetings?
Better health, education and opportunity for everyone, through safe water, sanitation and hygiene.
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The client requests no contact from agencies or media sales.
Are you an experienced finance professional with a passion for non-profit work? War Child UK is seeking a dedicated Senior Finance Manager for a 12-month fixed term contract to oversee our month-end, budgeting, and forecasting processes. You will support our UK Finance team and consolidate management accounts and budgets at the group level. This role is perfect for someone with UK non-profit and ideally international experience, who can partner with budget holders to provide valuable insights and advice.
Key Responsibilities:
- Provide budget holders with timely, accurate financial information and support informed decision-making.
- Lead the monthly financial accounting and management accounts process.
- Oversee the quarterly reforecast process and consolidate submissions.
- Prepare tax and regulatory returns for HMRC and other entities.
- Manage treasury functions, including cash flow forecasting.
- Support month-end processes and improve income reconciliation.
- Enhance system administration and improvements.
- Offer technical accounting support across finance teams.
- Build strong relationships with stakeholders and provide relevant financial advice.
- Strengthen the financial capabilities of our managers and ensure compliance with financial policies.
- Assist the Director of Finance & IT with the annual statutory audit process.
- Liaise with finance teams across the War Child Alliance for aligned processes.
- Uphold our culture and values, fostering respectful relationships and contributing to a safeguarding-compliant environment.
More information about the responsibilities and expectations for the role can be found on our website. We look forward to receiving your application.
We recognise the considerable benefits that flexible working can bring and are happy to discuss any possible flexible working options with our employees from hiring. For most roles, the following types of flexibility are usually possible: flexible hours, occasional working from home and compressed hours.
Join us and be part of a team dedicated to ensuring a safe future for every child affected by war.
We are driven by a single goal – ensuring a safe future for every child affected by war.
The client requests no contact from agencies or media sales.
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people helping themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Community Fundraising Volunteers Coordinator is to drive and enhance fundraising efforts for Muslim Aid by planning, coordinating, and executing innovative fundraising events and campaigns across regional and national levels. This position involves deep engagement with the Muslim community and various stakeholders to maximise fundraising opportunities and achieve financial targets.
The post holder will ensure that all activities adhere to regulatory standards and organisational promises, effectively represent the organisational in public forums and live appeals, and manage productive relationships with external partners to optimise outcomes. Additionally, the post holder supports strategic campaign planning and evaluation, ensuring continuous improvement and compliance with legal frameworks. The incumbent is expected to be flexible, with readiness to travel and adapt to unsociable hours as needed to meet the demands of the role.
About the Role
- Collaborate with the Fundraising team to optimise income through various community and innovative events, meeting agreed financial targets.
- Possess a thorough understanding of the Muslim community and its key stakeholders.
- Plan and manage fundraising and promotional events across the region, adapting successful strategies for national implementation. This includes participation in events at schools, businesses, mosques, and with community groups and the general public.
- Coordinate volunteer involvement nationally, such as fundraising, administration and awareness raising.
- Cultivates a positive and supportive atmosphere by recognising volunteer efforts and assisting volunteers with their interests within the IGM department.
- Be available for national travel at short notice to engage with donors and participants at various community events.
About you :
To be successful in this role:
- Bachelor’s degree in Business Administration, Marketing, Communications, Nonprofit Management, or a related field.
- Experience in building a fundraising portfolio and securing income across a range of fundraising disciplines, especially from universities, mosques and volunteers.
- Able to inspire people and to develop long-term relationships, with the gravitas to gain the trust and respect of relevant internal and external stakeholders.
- Excellent communication and interpersonal skills.
- Able to refine and implement plans to increase activity/campaign effectiveness.
- Excellent organisational and planning skills.
Why you should Apply:
By joining Muslim Aid as a Community Fundraising Volunteers Coordinator, you'll be at the heart of our fundraising efforts, driving positive change and supporting our mission. Apply now to be a part of this exciting and impactful journey!
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
UK Financial Accountant
Salary - £50,209 to £55,443 per annum
Full time, permanent
About the Role
Reporting to the Head of UK Finance, the role will manage a small team and work alongside both UK and International colleagues and stakeholders and work closely with the International Finance Managers to coordinate the global audit. They have responsibility to help maintain a robust financial control environment within the UK, UK taxation and for banking, investments, and foreign currency management.
Responsibilities are focused on the delivery of timely and accurate financial accounting activities of the UK, group reporting and audit. Includes three UK companies.
The role also acts as principal professional advisor on accounting standards, taxation and financial control to colleagues in finance and senior management. They will also play a central role in investigating and managing allegations or suspicions of terrorist financing.
Key Working Relationships
Head of UK Finance, the Chief Finance Officer, International Finance Managers and Head of Internal Audit
Key Accountabilities
Person Profile
- Ability to work in a professional environment, keep organised and manage multiple demands on their time.
- Proactive and resilient, with ability to engage others and independently overcome obstacles.
- Ability to work effectively as part of a team.
- Ability to lead tasks/activities and drive for a successful solution.
- Self-motivated with strong problem solving and analytical skills, with a proven ability to manage time properly, set priorities, plan and organise work.
- Ability to work under pressure to prioritise deliverables.
- Ability to motivate a team and inspire ownership and continual improvement.
Qualifications, Knowledge and Experience
Essential
- Extensive relevant accounting experience for an international organisation with good technical knowledge in consolidated group accounting.
- Knowledge of working in a multi-currency environment.
- Strong stakeholder management with the ability to understand and convey accounting/financial technical terms to others using plain language.
- Strong technical skills as well as financial analysis, reporting and compliance.
- ACCA or CIMA finalist.
- Knowledge of SORP and VAT
- Strong experience of managing a team.
Desirable
- Experience in a finance role within the INGO sector.
- Qualified ACCA or CIMA.
- Strong knowledge in Power BI reporting
- Experience of MS Business Central.
- Experience in SUN accounting system and Q&A reporting very desirable.
Skills, Abilities and Competences
- Advanced Excel skills and excellent understanding of other MS Office applications.
- Ability to motivate and instil continual improvement in a team.
- Ability to work and effectively communicate with finance and non-finance colleagues at different levels.
Why join us?
You will join a high performing team of Financial professionals, all committed to making the world work better for everyone. You will experience and contribute to a friendly and supportive culture, working with values driven and highly engaged teams, and where work life balance and agile working is valued. You will have the opportunity to help develop an evolving team where collaboration and personal growth are encouraged, build strong processes and rigorous compliance, while working in a fast moving environment.
Our open plan offices are located in the centre of Rugby near to the train station, and we offer free
parking near to the office.
In addition, we offer the following benefits:
Full time roles are contracted at 35 hours per week.
It is our normal practice to operate a hybrid working policy, where flexible working hours are enabled as well as remote working.
- 27 days’ holiday rising with continuous service, in addition to public holidays
- Pension scheme - employer contributes 10.5% of salary and the employee contributes a minimum of 5%.
- Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.
- Life assurance (3 x annual salary).
- Employee Assistance Programme – access to our Wellbeing platform which offers emotional
- and practical support.
- Learning and Development opportunities
- Cycle to Work / Shower Facilities
- Sit / Stand desks available in our modern offices
Additional information
Practical Action believes that having a diverse workforce and inclusive workplace culture based on respect will enable us to be an effective organisation. We seek to create an inclusive workplace in which people are accepted as individuals, regardless of their differences and where they feel their contribution is valued. Practical Action is an equal opportunities employer, and we encourage applications from under-represented groups.
We stay committed to cultivating an inclusive and diverse working environment and believe that people from different backgrounds or cultures give us different perspectives, and the more perspectives we have, the more successful we will be. By building a culture where everyone feels heard, respected, and valued we give everyone working with us the opportunity to achieve their full potential.
Practical Action is committed to safeguarding and protecting children and vulnerable adults, and as such candidates will be subject to pre-employment checks including criminal checks and terrorist financing.
Please note that should we recruit a suitable candidate before the closing date, we will close applications earlier than the specified date.
The successful applicant must have a pre-existing right to both live and work in the UK.
Closing date for applications: Sunday 7th July 2024
Interviews: It is anticipated that first round interviews will take place in the week commencing Monday 15th July 2024.
HOW TO APPLY
If you want to work for a charity with significant people ambitions, then we would like to hear from you. Please visit our careers page to view the full recruitment pack. To apply, please submit your CV along with a supporting statement outlining your suitability for the role.
The client requests no contact from agencies or media sales.
We have a fantastic opening for a Head of Philanthropy to join CARE International UK. CARE International UK is a globally renowned humanitarian organisation which fights poverty, saves lives and achieves social justice. They put women and girls at the centre of their work, because they know that we cannot overcome poverty until all people have equal rights and opportunities.
The Head of Philanthropy is an exciting newly created role which is responsible for launching a philanthropic fundraising function within the existing Fundraising and Communications Team. This is an important leadership position which will work closely with the Chief Executive, the Board and influencers. You will report into the Director of Fundraising and Communication and will line manage a team of two. You’ll need to be comfortable operating at a senior, strategic level, as well as rolling up your sleeves and kick-starting the major giving programme.
It is a great time to join CARE International UK as they have a renewed energy and focus behind their fundraising, putting it right at the heart of the charity’s strategy. You will be given a lot of freedom to shape the programme and will be a key leader supporting the development of the future fundraising strategy. CARE International UK offer a flexible working pattern and have a strong commitment to diversity, equality and inclusion and are particularly keen to encourage applications from underrepresented groups.
To be successful in the Head of Philanthropy role you will need experience in:
- Creating and implementing a successful and sustainable philanthropic fundraising strategy, working with trusts and foundations and major donors
- Establishing and growing relationships with high value donors and prospects, securing six-figure+ donations
- Working with a variety of internal stakeholders, with a collaborative style and the ability to influence and persuade
- Leading teams and motivating others
Salary: £61,423 (pay award pending)
Contract: Permanent – full or part time will be considered
Location: London (Vauxhall) - Hybrid working offered
Closing date: 19th July
If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
We have an exciting new opportunity for a Senior Trusts and Foundations Manager to join CARE International UK. CARE International UK is a globally renowned humanitarian organisation which fights poverty, saves lives and achieves social justice. They put women and girls at the centre of their work, because they know that we cannot overcome poverty until all people have equal rights and opportunities.
The Senior Trusts and Foundations Manager is a newly created role which will join the newly launched philanthropic fundraising function within the existing Fundraising and Communications Team. You will report into the Head of Philanthropy and will manage one direct report.
It is a great time to join CARE International UK as they have a renewed energy and focus behind their fundraising, putting it right at the heart of the charity’s strategy. You will play a key role in shaping and developing their UK trusts and foundations strategy. CARE International UK offer a flexible working pattern and have a strong commitment to diversity, equality and inclusion and are particularly keen to encourage applications from underrepresented groups.
To be successful in the Senior Trusts and Foundations Manager role you will need experience in:
- Researching, building and managing relationships with trusts, foundations and statutory funders
- Writing and developing fundraising strategies which have results in income growth
- Producing and delivering bespoke proposals and reports for prospective partners
Salary: £48,481 (pay award pending)
Contract: Permanent – full or part time will be considered
Location: London (Vauxhall) - Hybrid working offered
Closing date: 26th July
If you would like to have an informal discussion, please call Ashby on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.
Area Support Shop Manager (Surrey/Hampshire)
Location: Winchester, Cranleigh, Guildford, Farnham
Hours: 37.5 hours per week
Salary: £27,671 per annum
Job Type: Open ended
Closing Date: 19 July 2024
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
Join Our Vibrant Retail Team and Make a Difference!
At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.
Team Purpose:
Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.
Job Purpose:
As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same - expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.
The role will support shop cover in our Oxfam shop network across Surrey and Hampshire. This includes Oxfam Shops in the following geographical area: Winchester, Petersfield, Cranleigh, Godalming, Guildford, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.
Key Responsibilities:
• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.
Qualifications:
• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills
Join us in making a positive impact on communities and showcasing our values in action
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
Area Support Shop Manager (Surrey/Sussex)
Location: Dorking, Horsham, Crawley, Farnham
Hours: 37.5 hours per week
Salary: £27,671 per annum
Job Type: Open ended
Closing Date:
19 July 2024
About our Oxfam Shops
Open for business since 1948, Oxfam shops are at the heart of the charity and their community, raising vital funds and increasing public awareness of what we do. They are always guided by our values of empowerment, accountability and inclusiveness and focussed on making as much money as possible.
Join Our Vibrant Retail Team and Make a Difference
At Oxfam, our shops have been at the heart of our charity since 1948, contributing significantly to our mission. Our shops play a crucial role in raising funds and increasing public awareness of our impactful work, guided by values of empowerment, accountability, and inclusiveness.
Team Purpose:
Join our dynamic team with the purpose of maximising income through retail sales, adhering to the retail strategy and embracing growth opportunities. As a member of this team, you'll contribute to the heart of the charity and community, guided by values of empowerment, accountability, and inclusiveness. Your role is to be commercially aware, creative, and innovative to make a significant
impact.
Job Purpose:
As a key member of the area team, your role is to coordinate and provide operational support to our shops within a defined geographical area. Covering short-term shop manager absences, you'll ensure uninterrupted trading and maximise income generation. No two days are the same - expect variety and collaboration with diverse communities. This role is a fantastic stretch opportunity for those with
shop manager experience, serving as a potential stepping stone toward an area manager role.
The role will support shop cover in our Oxfam shop network across Surrey and Sussex. This includes Oxfam Shops in the following geographical area: Dorking, Oxted, Horsham, Storrington, Crawley, Haywards Heath, Heathfield, Farnham. Whilst travel expenses will be covered, candidates will need to be both willing and able to commit to extensive travel across this defined geographic region.
Key Responsibilities:
• Create and maintain inclusive, respectful, and safe environments in the shops.
• Collaborate with Area Manager and shop managers to allocate shop cover effectively.
• Build trusting relationships in each shop to maintain engaged and motivated teams.
• Maximise Net Sales Contribution (NSC) and Gift Aid (GA) in all covered shops to agreed targets.
• Deliver continuous improvement support against specific KPIs.
• Develop and deliver a framework for feedback and handovers.
• Actively contribute to the local community and wider Retail network.
Qualifications:
• Previous retail or operational management experience
• Agile and adaptable working style
• Excellent communication and relationship-building skills
Join us in making a positive impact on communities and showcasing our values in action
Our Values and Commitment to Safeguarding
Oxfam is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and promoting the welfare of children, young people and adults. Oxfam expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
We are committed to ensuring diversity and gender equality within our organisation and encourage applicants from diverse backgrounds to apply.
How to apply
As part of your online application, please upload your up to date CV and a covering letter explaining your suitability against the essential criteria in the job profile.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records and terrorism finance checks. Oxfam GB takes its obligation to protect the rights of children and vulnerable people very seriously; therefore, the successful candidate for this post will be also subject to extensive background checking, including a Disclosure and Barring Service check (DBS), as this role involves unsupervised access to the above-mentioned groups.
For full information surrounding DBS and the vacancy, please view the full job description.
A thriving diverse Oxfam:
It’s people power that brings about change. To play our part as a global organisation working to overcome poverty and inequality, we need equality, diversity and inclusion across our community of staff, partners and volunteers. Together, we’re committed to becoming a more diverse workforce, better able to tackle the global challenges that face our world today.
To do that:
- We need to dismantle the unequal power structures that exist everywhere, this including Oxfam and the wider development and charity sectors.
- We need an inclusive Oxfam where everyone can bring who they are to our work and feels celebrated for the differences they bring.
- We want and need everyone, and that means we need you.
At the RSC we embrace flexibility and offer hybrid working, which means our teams come together when they need to collaborate. Although this role is contractually based at our Cambridge office, you will also be able to work from home within the UK, with the expectation that you will attend our offices and travel as needed for your role. If you need flexible working arrangements, please outline this in your application.
The RSC has an exceptional diversity of audiences - from employees across the world, teachers, scientists and academics, librarians and corporates to politicians and the public. Our work includes activities focused on our role as a support service to UK and international staff, a data source (e.g. for developers consuming data via APIs), a professional body (e.g. supporting members), a publisher (e.g. selling journals, books and databases), and an education resource (e.g. providing content to teachers, students and professionals). Our technology services underpin the operations of all staff members and of our websites and services.
As a Software Development Team Leader for the Royal Society of Chemistry, you will shape the software architecture and the fine grained detail of configuration and implementation throughout the software development lifecycle for performance, security and maintainability of the applications we build.
Working within our DevOps team and with your colleagues across the directorate, you will lead a team of cross-functional technical staff, comprised of both back-end (.NET C#, node.JS), front-end (HTML/CSS/JS/Vue.JS) developers, test automation engineers and site reliability engineers. Your work will enable the Royal Society of Chemistry to build, scale and continually improve our websites and services, serving our global audience of customers, users and colleagues. You will oversee the technical aspects of the product roadmap, working closely in collaboration with Solutions Architects and other Team Leaders to align with, contribute to and iterate on a shared architectural repository, guiding agile workstream members in technical implementation, assigning and ensuring quality delivery of backlog items and taking ownership of technical changes and releases. You will also directly line manage a small number
of back-end C# .NET developers.
We are looking for:
• Strong knowledge and experience of full stack (.NET C# back-end development, HTML/CSS/JS/Vue.JS front-end development) software development life cycles.
• Experience with DevOps best practice, such as continuous delivery, continuous testing, infrastructure as code etc.
• Experience working within Agile practices, particularly Scrum and Kanban.
• People management experience including delivery quality, workloads and personal development.
• Knowledge of Authentication and Authorisation protocols (SAML, OpenID Connect).
When applying, please provide an up-to-date CV and a supporting statement (no more than 500 words) indicating how your skills, knowledge and competencies match the requirements outlined in the job description.
At the RSC, we recognise the benefits of a diverse workforce and welcome applicants from a range of backgrounds to apply. We particularly encourage applications from disabled and ethnic minority candidates. As a part of the Disability Confident Scheme, we endeavour, where possible, to offer an interview to candidates meeting the essential criteria of the role, who have a substantial physical/mental impairment which impacts their ability to carry out day-to-day tasks.
We are committed to making our recruitment processes accessible to all and as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Location: Cambridge
Position Type: Permanent
Hours: Full time
Salary: £61,420 - £75,070 per annum plus benefits
Closing Date 14/07/2024
Visit our Work For Us website to learn more about us, our Equal Opportunities Statement and Inclusive Culture Pledge and excellent benefits.
You may also have experience in the following: Software Engineering Team Lead, Lead Software Engineer, Software Development Lead, Software Solutions Team Leader, Principal Software Engineer, Technology Team Leader, Software Engineer, etc.
REF-215 144
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The CRM Project Manager will oversee the successful implementation and enhancement of the organisation’s Customer Relationship Management (CRM) system, ensuring alignment with organisational objectives.
This role encompasses the management of additional systems like Business Central post-CRM project delivery, and includes technical oversight, troubleshooting and integration management.
The position involves supervising an overseas developer and ensuring effective collaboration across departments to deliver projects on time and budget.
About the Role:
- Lead and manage end-to-end CRM implementation and enhancement projects, ensuring timely and within-budget delivery.
- Manage additional systems such as Business Central, ensuring seamless integration and coherence with existing processes. Accurate data entry of HR information systems to maintain data integrity.
- Develop detailed project plans, including timelines, budgets, resource allocation, and risk management strategies.
- Work closely with the IT team to ensure all systems are secure, up-to-date, and performing optimally.
- Identify and resolve technical issues related to CRM and other integrated systems efficiently.
- Collaborate with cross-functional teams, including ICT, Fundraising, International Programmes, and Support Services, to gather requirements and ensure alignment with organisational objectives.
About You:
To be successful in this role, you will need:
- Bachelor's degree in Project Management, Information Technology, Business Administration, or a related field.
- Understanding of development programmes design, implementation and evaluation.
- PMP, PRINCE2, or other relevant project management certification.
- Proven experience in project management, with a strong emphasis on CRM systems Strong ability to handle confidential and sensitive information with discretion.
- Strong understanding of CRM systems (e.g., Microsoft Dynamics).
- Good interpersonal and communication skills and ability to liaise effectively with people at various levels.
Why you should apply:
Join Muslim Aid as a CRM Project Manager and make a meaningful impact by leading the implementation and enhancement of our CRM system, ensuring it aligns with our organisational objectives. If you are passionate about utilising technology for a greater cause and aspire to work in a values-driven organisation dedicated to making a positive difference, this is the perfect opportunity for you.
Benefits you will enjoy working for us:
- 37 days holiday (including Bank Holidays and Privilege days)
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.