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Top job
Closing in 6 days
United Kingdom for UNHCR, London (Hybrid)
£45,000 - £48,000 per year
UK for UNHCR are looking for a proactive team player with drive and enthusiasm to join us as we develop our operations function.
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Page 5 of 21
London, Greater London (Hybrid)
£45,000 - £48,000 per year
Full-time
Permanent
Job description

JOB PURPOSE

UK for UNHCR are looking for a proactive team player with drive and enthusiasm to join us as we develop our operations function.  This is an opportunity to shape our processes, identifying areas for operational efficiency, designing and implementing new processes and policies, ensuring compliance with charitable and regulatory requirements, managing digital systems and streamlining workflows. 

We’re a small team in a small organisation with big ambition. If you are an organised and detail-oriented person with a good understanding of charity policies and regulations, as well as experience with optimising operational workflow and systems to ensure that the organisation can run more smoothly and efficiently, we want to hear from you. While specialist IT knowledge is not a prerequisite, the manager must be confident working with our specialist IT agency to understand areas such as cybersecurity and help deliver operational processes to support this. This is a critical role, joining a key charity at an exciting stage of our growth and development. 

WHO WE ARE AND WHAT WE DO  

United Kingdom for UNHCR is the United Nations Refugee Agency’s national charity partner for the United Kingdom. We generate public awareness of the plight of refugees and raise funds to help protect them through UNHCR’s humanitarian operations across the world.

Our supporters include UK private individuals, communities, corporate partners, trusts and foundations. The funds we raise help UNHCR deliver emergency relief such as shelter, medical care and basic supplies to people fleeing conflict and persecution, as well as healthcare, education and livelihoods opportunities for those who remain displaced over the long term.

Nobody chooses to be a refugee, but we can all play a part in their protection, and we want those who work with us to share our values and passion for the cause.

DIVERSITY, EQUITY, INCLUSION AND BELONGING 

We strongly value diversity and recognise that it is critical to our success and the cause that we serve. We are committed to providing an inclusive environment for all who work with us and strongly welcome applications from diverse backgrounds, particularly those with lived experience of being a refugee, asylum seeker, internally displaced person, or a stateless person.  

UK for UNHCR is proud to have Diversity & Inclusion Working Group. The Diversity & Inclusion Working Group is a group of colleagues focusing on tasks that drive action in the implementation of our D&I Approach.  The group also works to create safe spaces that brings colleagues together for events, discussions and learning experiences that celebrate and support diversity and tackle barriers to inclusion. 

We are also open to flexibility in many ways, including an element of working from home and flexible hours. Please don’t be afraid to speak to us about this at the interview stage, so we can explore what’s possible.

Role Responsibilities
Compliance and Governance  

  • Develop, implement and maintain the charity's compliance and policy framework to ensure adherence to relevant regulations, including charity law and data protection.
  • Prepare and manage regulatory filings to Charity Commission
  • Maintain risk registers and ensure an effective risk management process is in place.
  • Provide training and guidance to staff on compliance-related matters. 
  • Work closely with SMT, managers and relevant subject matter experts to develop, implement and review operational policies and procedures.
  • Support the Finance Director in maintaining the Charity’s insurance portfolio, in line with the Charity’s risk appetite whilst ensuring value for money.

IT Management

  • Oversee IT strategy, systems, and infrastructure (including hardware, software and Cybersecurity) to ensure user-centric, efficient and secure operations.
  • Lead projects to modernise IT systems and introduce digital solutions to improve organisational efficiency.
  • Be part of Data Protection Steering Group, to ensure data security and compliance.
  • Monitor IT budgets and identify opportunities for cost optimisation.
  • Establish and maintain relationships with key IT suppliers, ensuring they meet service delivery standards. 

Facilities Management

  • Maintain the charity’s premises, ensuring they are safe, secure, and well-maintained.
  • Manage health and safety obligations, including risk assessments and compliance audits.
  • Lead efforts for sustainability and environmental initiatives within facilities management.
  • Coordinate third-party contracts and service agreements for maintenance and building services.

Contracts and Grant agreements Review and Management

  •  Responsible for reviewing new or existing agreements as required. Examples include: Service Agreements, Corporate Partnerships Agreements, Licensing Agreements, Consultancy Agreements, Statements of Works, Non-Disclosure Agreements or any other terms & conditions from a business and procurement perspective. 
  • Build strong relationships across departments to ensure contractual terms reflect business requirements. 
  • Responsible for identifying key issues for escalating to stakeholders and/or senior management until resolved.         
  • Responsible for ensuring all contracts and grant agreements are registered and kept up to date within the Contracts Register until contracts are concluded. Ensure renewals and changes are processed in a timely manner.
  • Support stakeholders in supplier performance management, to ensure suppliers and UK for UNHCR meet their contractual obligations. Identify and advise on risks that may arise through the operation of the contract. 
  • Support budget holders to plan and execute tenders for both goods and/or services. 
  • Responsible for maintaining the library of templated agreements and contract documents, ensuring templates are updated promptly in line with changes to UK for UNHCR policies or processes. 
  • Ensure Procurement policies are adhered to, controls maintained, and any issues flagged to the Finance team and Finance Director. Suggest improvements to controls where appropriate. 
  • Support colleagues monitor supplier performance against service level agreements (SLAs) and address any issues promptly.
  • Support fundraising colleagues monitor compliance with grant terms and conditions, including deadlines for deliverables and reporting. 

General Management & Strategy

  • Provide line management and career development support to the Operations Assistant.
  • Ensure IT tools and solutions follow the principles of Equality, Diversity and Inclusion in their design and application.
  • Identify and implement continuous improvement initiatives across operational areas.

The above list is not exhaustive, and the post holder may be required to perform duties that are not detailed above.

Personal Attributes and Experience
Essential Experience

  • Proven experience in managing IT systems or working with outsourced IT services.
  • Proven experience of working in a procurement environment, including contract review, negotiation and execution
  • Excellent MS Office skills including Excel, Word, Outlook and SharePoint. 
  • Reviewing regulations and applying to day-to-day processes and practices
  • Knowledge of charity regulations in England and Wales
  • Experience in managing suppliers, contractors, and service providers to maintain smooth operations and address any operational issues promptly and effectively.
  • Proven experience in implementing best practices in operations administration, including facilities management, procurement, and health and safety regulations.
  • Line management

Essential Skills/Knowledge

  • Able to demonstrate a flexible and pragmatic approach to solutions that improve efficiencies and support the organisation.
  • Prioritising competing deadlines within a busy and collaborative team environment
  • Confident project manager, from research and set up, to delivery and evaluation.
  • Ability to work collaboratively and confidently with diverse stakeholders, including executives, team members, and external partners. 
  • Proactive and able to problem solve independently and with other colleagues.
  • Understanding of Data Protection principles and how to apply them
  • Strong attention to detail, ability to review complex documentation or regulations through the lens of compliance and administration.
  • Strong presentation, communication and interpersonal skills
  • Experience of developing and implementing organisational policies and procedures. 
  • A commitment to the refugee cause

Desirable Skills/Experience 

  • Experience of a contracts management system.


WHY JOIN UNITED KINGDOM FOR UNHCR? 

You will be part of a high performing agile team of talented people, all committed to build solidarity and raise funds for refugees and displaced people worldwide. You will be working in a flexible, supportive, and inclusive environment, where your work will be recognised and appraised. 

What else?

Wellbeing 

  • 28 days’ leave per annum plus bank holidays. 
  • Employee Assistance programme providing 24/7 access to online GP, mental health support and virtual wellbeing. 
  • Access to 100s of perks with discounts on everyday purchases.
  • Office wellness perks.
  • Discount on gym memberships. 
  • Hybrid and Flexible Working.
  • Staff socials.

Financial

  • Pension scheme with an employer contribution of 8%.
  • Non-contributory group life assurance scheme.
  • Non-contributory Income protection scheme.
  • One-off contribution towards homeworking set up.
  • Enhanced maternity, paternity, shared parental, and adoption pay.
  • Enhanced sick pay scheme. 

Development 

  • Comprehensive training and continuing development opportunities.
  • Individual training budget.


HOW TO APPLY

If you have the relevant skills and the passion to use them to support refugees, please apply by completing our application form which is available in the documents section.   

Closing date: Midnight 17th March 2025.

Interviews date: Beginning 20th March.

If you would like to discuss any reasonable adjustments to the application or hiring process that may better facilitate your participation, please contact us using the email address provided when you click through to our online portal.  We will make every effort to respond to your request for assistance as soon as possible. 

United Kingdom for the UN Refugee Agency (UNHCR) is registered with the Charity Commission (England & Wales), charity no. 1183415. It is the UK national partner of the United Nations High Commissioner for Refugees (UNHCR), the UN Refugee Agency.

Application resources
Posted by
United Kingdom for UNHCR View profile Organisation type Registered Charity Company size 51 - 100

We stand with refugees – will you join us?

Away Day.jpgFR.jpg
Posted on: 07 March 2025
Closing date: 17 March 2025 at 00:00
Tags: IT, Operations, Compliance / Quality, Facilities, Health and Safety, Human Rights, Humanitarian Aid, Refugee / Immigration, Risk Management, Governance / Management

The client requests no contact from agencies or media sales.