It Support Jobs

About Future Frontiers
In the UK, family income is the strongest predictor of how well a young person will do at school and
the future opportunities they will have. Future Frontiers exists to change this. Our vision is of a
society where equal access to education and career opportunities enables potential to overcome
poverty.
We support young people from disadvantaged backgrounds to realise their potential and work towards
secure and fulfilling employment. In partnership with schools, businesses and supporters, we deliver
an evidence-based programme of career coaching, opportunities and guidance for young people from
lower income households. This year, we are working with more than 3,000 young people in schools
across Greater London. You can find out more about our programme and impact so far in the Annual
Impact Report on our website.

The opportunity
This is an exciting opportunity to lead on finance, HR, IT, Data and operations for an ambitious social
mobility charity with an income of £1.5m and a team of 25 people committed to achieving lasting
impact for young people.
As a member of the charity’s four-person Senior Leadership Team, you will report to the CEO and be
responsible for implementing the charity strategy (with accountability for Operations projects),
financial reporting to the Board of Trustees, and championing organisational collaboration, values and
EDI.
As Director of the Operations Department, you will take on a small team - managing an Operations
Officer - to deliver and proactively develop the policies, processes and systems to equip our team to
thrive, and to build the charity’s reputation as a reliable, impactful partner.
This is a great time to join as we refresh the charity’s strategy and operating model, and innovate our
provision to increase our reach and impact.

About the Operations department
You will lead the Operations department, with responsibility for all finance, HR, recruitment, IT, legal
and operations. The team is currently comprised of:
● An Operations Officer who manages our bookkeeping and day to day finance, staff safeguarding,
staff tech, our office, recruitment, inductions and general operations.
You will also liaise with external parties who offer expert support across HR, IT and accountancy as
required.

Your responsibilities
You will be a senior leader at the organisation, proactively supporting your colleagues and
empowering them to be their best. You will be responsible for several areas of the charity.

Leadership and Strategy
● Deliver our Operations KPIs as part of our strategy; as well as being jointly responsible for
the successful implementation of the full strategy.
● Lead and shape the Operations department, making sure it’s fit for purpose and maximising
resources.
● Work collaboratively with other departments to maximise the success of the charity.
● Champion our values and proactively work to embed them into our culture.
● Oversee the EDI working group and proactively champion EDI across the charity.
● Work closely with the CEO, Chair of Trustees and Chair of Finance Committee to ensure sound
charity governance and risk management.

Finance
● Set and manage our annual budgets (circa £1.5m), supporting heads of departments in
the process
● Report monthly and quarterly on our finances, tracking our income, expenditure and
reserves, and liaising with the board of trustees.
● Oversee our bookkeeping and payroll; input journals as needed and closely monitor
cashflow.
● Manage the end of year accounts and audit process, liaising with the external auditors.
● Lead on organisation, reporting and presenting at Trustee Finance Committee and
relevant agenda items for Trustee Board meetings

Operations, IT and Data
● Manage our office space and future office needs;
● Manage the technology and data strategy, keeping staff tech secure and up to date, and
acting as key liaison with third parties
● Be responsible for upholding our data privacy obligations. Work in partnership with
senior data roles internally to manage GDPR obligations, data security and use of data
for internal and external reporting
● Ensure we meet all statutory and legal requirements with HMRC, CC, ICO etc.

● Oversee the efficient usage of our database, systems and key platforms (including Salesforce,
Xero, website) ensuring we are collecting and analysing relevant data in line with our goals to
grow income and impact, ensuring proportionate resourcing and training
● Leadership of ad hoc Operations and intra-departmental projects as required

People Management

● Oversee the recruitment of new staff, coordinating the process and supporting heads of
departments.
● Oversee the staff journey including inductions, staff surveys, annual reviews, and exits.
● Oversee annual staff development and training needs, including managing our twice yearly
offsites and regular full team days.
● Oversee and support the wellbeing of our team; both directly and through the Wellbeing
working group.
● Maintain our policies and staff handbook, researching and writing/updating policies as
required.
● Support managers with HR queries and issues, liaising with external third party experts as
required.

About you
It’s likely that the successful candidate could come from a range of backgrounds, however you should
be comfortable with challenges presented by the areas below. You might have experience in some
areas and are looking to grow in others.

Your experience
● Managing finances (essential): You have been responsible for budgets, reporting against
budgets and forecasting; you are comfortable with managing the cashflow and accounts of a
small organisation / charity. Knowledge of charity SORP would be helpful.Proficient in Excel
and finance systems (eg Xero) and comfortable with database management.
● Improving processes: You have improved processes, making them more effective and robust,
researched and adopted technology and persuaded / trained people to adopt a new approach.
● Supporting people: You have developed people-related initiatives to improve the working
environment and know what it takes to empower people to be their best.
Your skills and competencies
● Leadership skills: You can inspire and guide people around you to operate effectively and in a
way that champions the needs of the charity and our young people. You are confident
managing a team.
● Problem-Solving: You can identify potential challenges or areas for improvement and act
confidently to resolve them, even if that means independently learning something new.
● Highly organised and process-driven: You can manage multiple projects and workstreams
effectively and independently, working with others to reach a goal.
● Building relationships: You can build effective, trusting relationships with your team,
colleagues, and external stakeholders, and can communicate effectively with people at all
levels.
● Flexible and supportive: You can demonstrate your ability to work in a small, fast-paced,
evolving team, maintaining the happiness of people through change.

Benefits
● 27 days annual leave (inclusive of 3 day Christmas closure) + bank holidays, increasing with
service
● Employee Assistance Programme, including free counselling
● Flexible working with early 4pm finish on Fridays
● Additional parental leave pay and additional childcare leave for child’s first 2
years

Equal Opportunities, Diversity and Inclusion
Here at Future Frontiers we are dedicated to the practice of equal opportunities. The principles of it
underpin our mission and we treat all employees, volunteers, clients and students as individuals. We
believe in having an open and inclusive culture that champions diversity in all its forms, including
disability, culture, race, gender, sexual orientation, age, life experiences, socio-economic background,
and religion.
We encourage everyone to apply for our roles. We are particularly interested to hear from candidates
who have lived experiences relatable to our young people. 

How to apply
To apply, please fill our our application form by answering these questions and attaching your CV.
1. Tell us why you want to work at Future Frontiers and in this role. What is it about us and
the job that excites you? (Max. 1,000 characters)
2. We are looking for someone with experience in finance, processes and people, as given
above in the ‘about you’ section of this JD. Please tell us about your relevant
experience in these three areas. (Max. 1,500 characters)
3. Tell us about a time when you have implemented a significant change to a product,
process or internal way of working; what change did you make and why; how did you
influence others to adopt or support the change; what was the result? (Max. 1,500
characters)

● Deadline:13 March 2025, 9am. Applications will be assessed on an ongoing basis, so we
encourage applicants to apply ahead of the deadline where possible in order to maximise notice
for interviews.
● Initial interviews will be held virtually on Monday 17th and Tuesday 18th March
● Final, in-person interviews are expected to be held at our office on Tuesday 25th March 2025

The successful candidate will be required to undergo safer recruitment checks including a DBS check
and reference checks.

Centre 404 is a leading charity with an excellent strong reputation for providing high quality support and services to people with learning disabilities and their families.  Based in North London, we currently work across eight London boroughs.

Following expert consultation, we are now seeking an experienced, solution-focussed Head of Finance and IT to join our Senior Management Team. This role oversees the financial operations and drives the development of our integrated IT strategy, ensuring first-class financial and IT service across the organisation.

In this role you will ensure timely and accurate management and financial reporting across the organisation, fostering a culture of financial accountability and ensuring that all stakeholders have a sense of co-ownership of this; working closely with the senior management team you will support grant applications to ensure that the terms and conditions of these grants are understood and complied with. You will also manage our cloud-based IT services to support the delivery of our strategic plan, ensuring best value IT across the organisation.

The ideal candidate will be a qualified accountant (ACCA, ACA, CIMA, or CIPFA) with a solid understanding of IT systems management. They will have proven experience in both financial and IT leadership roles, working closely with senior managers and collaborating with a range of internal and external stakeholders at senior levels. Strong analytical and communication skills are essential, along with the ability to present complex financial data to diverse audiences to ensure the organisation's financial sustainability. Experience in the charity sector and in developing financial strategy is essential for this role.

In return, the post holder will benefit from being part of a well-established and supportive finance function and Senior Leadership Team. 

Full details of the role are outlined in the job description and background information. 

Closing date: Please note, applications will be shortlisted and interviewed on a rolling basis.

Centre 404 is dedicated to staff development and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and the children we support, and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Work setting: Hybrid
Salary: Between £29,000 and £31,500 per annum
Contract: 6-month FTC, full-time (37.5 hours per week)
Location: London
 
Are you an IT professional who is immediately available and experienced in Azure, SharePoint and Intune?
 
We are currently recruiting an IT Support Officer to support our client with they project. In this role, you will provide comprehensive IT services to staff and volunteers, including the setup and maintenance of hardware, software, networks, and telephone systems, as well as ensuring their security and efficiency. You will also support with the development of an IT manual for the organisation.
 
Your day-to-day duties will include:

• Implementing change requests.
• IT Documentation: Creation and maintenance of IT department processes, procedures, site documentation, and user guides.
• Technical Skills: Experience with Intune, SharePoint, and Windows 11. (ITIL and project management experience are desirable.)
• Device Setup: Configuration of laptops and mobile phones (with provided instructions).
• Physical Tasks: Occasional light manual handling (primarily laptops and network equipment).
• Travel: travel to various UK office locations.

 
Essential Skills: 

• Technologies: Proficiency in Azure, Intune and SharePoint.
• Documentation Skills: Experience creating and maintaining IT documentation (processes, procedures, user guides).
• Communication & Customer Service: Effective communication skills with demonstrable customer service experience.
• Technical & Administrative Proficiency: Demonstrable IT and administrative skills, including MS Office 365 and understanding of IT networks/infrastructure.
• Organisational & Time Management Skills: Excellent organization, planning, and time management skills.

 
Please note that there might be the need to work out of office time on occasions.
 
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Are you passionate about technology and driven by a desire to contribute to positive change? 

 This is an opportunity to make a significant impact on children's lives globally through a charitable organisation. This role involves contributing to the mission of promoting the rights and well-being of every child, ensuring they have access to education, healthcare, and protection from harm. The position offers a dynamic and inclusive environment where skills and expertise will help shape a better future for children around the world
You'll be a key point of contact across the organisation, collaborating with colleagues at all levels.  This involves confidently communicating technical information, offering insightful advice on improving business outcomes, and providing effective day-to-day technical and user support. 

While this role doesn't have direct reports, it requires strong influencing skills and the ability to motivate others to achieve shared goals.
Advanced proficiency in SharePoint is essential for this role.  A good working knowledge of Microsoft Office software, ITIL framework, change management processes, and information governance principles is also important.  You'll need strong communication skills to effectively discuss technical and contractual topics with colleagues and suppliers, and confidently present information to a variety of audiences.  The ability to produce clear and concise documentation is key.

This is a hybrid role with 2 to 3 days required in the office per week

As IT Manager (Applications) your day to day will include:

• Map and maintain the data architecture and application register.
• Support teams in applications management, ensuring appropriate supplier contracts, effective governance, and accountability.
• Manage centrally managed applications (primarily SharePoint), including development and user support.
• Ensure secure, consistent, and reliable data interfaces and workflows.
• Continuously update application knowledge and apply it effectively.
• Demonstrate successful business continuity arrangements for key applications

Your skills and experience will include.

• Advanced SharePoint expertise (administration and development)
• Hands-on experience in enterprise application deployment and administration
• Practical experience with information governance and security policy implementation
• Experience in application testing, creating technical documentation and user training materials.
• Familiarity with security standards (including Cyber Essentials ) and data/application architecture mapping.
• Proficient in supporting and maintaining applications in cloud environments.

Essential IT Skills:

• SharePoint

The following IT skills are advantageous:

• Asana
• Zendesk
• Unit 4 ERP
• Salesforce
• Visio
• Microsoft Office 365
• Microsoft Copilot
• Change and release management
• Windows operating system
• Azure Active Directory
• AWS
• ITIL

 
If you're passionate about using your technical expertise to make a difference, please send your CV to [email protected] by February 17th.  Early applications are advised as we may close the role sooner if we receive a high number of suitable candidates.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

MLC Executive are privileged to be partnering with Change Grow Live (CGL) in the appointment of their new Director of Digital and IT.

Established in 1977, CGL is one of the largest charities in the UK, supporting more than 200,000 individuals each year whose lives have been held back by a range of social issues and concerns, including substance misuse and other forms of addiction, homelessness, poverty, unemployment, domestic abuse, mental health issues and offending.

The charity is undergoing significant organisational modernisation and transformational activities and their offering in the digital space is critical to CGL remaining at the forefront of supporting vulnerable people.

You will be a leader for digital transformation, ensuring innovation and adoption of emerging technologies. In addition, you’ll provide expert advice to the senior leadership team and the Board on digital trends and technological advancements, including the evolving use of artificial intelligence and automation to improve service delivery and the quality of care.

Main responsibilities of the role:

• Leadership of CGL’s digital and technology teams, developing effective workforce strategies and creative, collaborative and inclusive ways of working that achieve high performance across the service.
• Shape the strategic development of CGL’s digital and technology ambitions and aspirations, to improve outcomes for staff, volunteers and service users.
• In partnership with the rest of the senior leadership team, ensure the smooth rollout of the new organisational-wide strategy, to deliver continued growth and excellent support to those in need.
• Continued management and development of the CGL in-house software solution that drives the core operational system and end-user experience.

The successful candidate will:

• Have led and developed IT/Digital functions in a large, multi-site organisation, preferably during a period of change and transformation.
• Be degree or equivalent qualified in Information Technology, Computer Science, Information Systems, or a related field with evidence of continued professional development.
• Display demonstrable evidence of inspiring, motivating, and developing staff at all levels to support an inclusive culture that achieves high-quality performance and continuous improvement to achieve excellent outcomes.
• Show extensive knowledge of the current technological landscape, including network infrastructure, desktop, business applications, cloud, mobile and digital.

This is a fantastic opportunity for a visionary leader with experience of leading both digital transformation and practical IT service delivery management in large, complex organisational contexts. Working with key stakeholders to shape how CGL uses technology to deliver excellent services for the people we support, this is a critical role for the future of the charity.

The closing date for applications is midnight on Sunday 16th March and first interviews will be held w/c 24th March. Please contact Theo Diejomaoh at MLC Partners for an informal discussion about the role.

IT Delivery Partner (Business Analyst/Project Manager) – Data & Insight Programme

Historic Royal Palaces is the independent charity that looks after the Tower of London, Hampton Court Palace, Kensington Palace, the Banqueting House, Kew Palace and Hillsborough Castle & Gardens.

Departments: Information Systems
Home Palace: Hampton Court Palace (with hybrid working)
Status: Fixed Term Contract
Salary: £55,693
Salary Rate: Per Annum
Days/Hours of work: Full time, 36 hours per week, Monday - Friday

About the role and about you

We are the independent charity that loves and looks after six of the most wonderful palaces in the world. The palaces are the setting for the stories that shape us all, and we’re bringing them to people in ways that mean more to them. We want everyone to find themselves in the spaces and stories we share.  

Historic Royal Palaces (HRP) is embarking on an ambitious transformation to harness the power of data and analytics to enhance decision-making, strategic planning, and operational effectiveness. As part of this vision, we are recruiting for four key roles that will play a crucial part in shaping the future of data at HRP: Senior Data Manager, Data Engineer, Business Intelligence Analyst, and IT Business Analyst/Project Manager (IT Delivery Partner)

Together, these roles will help HRP transition towards a more data-driven culture, ensuring that data is accurate, accessible, and aligned with our strategic goals. If you are passionate about data, collaboration, and driving meaningful impact through insights, we invite you to explore these exciting opportunities. 

As part of the IT Business Solutions Team, partnering with the central planning team, the IT Delivery Partner will build relationships with stakeholders and cross functional teams to deliver an enterprise data platform for HRP. 

About the role 

Working closely with the Data & Insight central team to lead on delivery of projects to include: 

• Collaborating to agree project approaches, business requirements and build product backlogs.
• Facilitating scrum events.
• Communicating progress with stakeholders, colleagues, and the wider organization.
• Collaborating with stakeholders to gather and document business requirements.
• Working with the Capability Delivery Team, Subject Matter Experts and developers to translate business requirements into technical specifications.
• Conducting gap analysis and recommending solutions for data platform capabilities. Developing and maintaining comprehensive documentation, including business requirements and process flows
• Facilitating workshops to elicit requirements and validate solutions.
• Assisting with the implementation of best practices and data governance standards.
• Adhering to cost, time, quality and agreed outcomes. 
• Your understanding and application of security, compliance and data governance considerations, as well as managing project risk, will ensure successful delivery of the data platform and the associated business change so we can be confident in using, supporting and exploiting the capability it brings.

Benefits include: 

• Hybrid working
• Enhanced holiday entitlement
• Generous Employers Pension Contributions (up to 11%)
• Annual Pay reviews & Bonuses
• Critical Illness Cover & Life Assurance
• Family friendly policies and benefits 
• Staff discounts and membership to all palaces 

To be successful 

You should have experience in the following: 

• Leading on the delivery of business solutions using the appropriate project framework or methodology, and the investigation, definition and resolution of complex data, digital and technology issues.
• Collaborating, communicating, and presenting complex data, digital and technology information effectively with both IT and business colleagues, as well as customers and suppliers, will be key in successful project delivery. 
• Considerable experience in a similar role (Technical Project Manager and/or Business Analyst) and proven experience with cloud-based data platforms and in data-related projects.
• Familiarity with Agile methodologies and project management tools.
• Strong understanding of data management principles and data governance.
• Strong understanding of data analysis tools and techniques.
• Excellent communication and interpersonal skills. 

Closing date: 23:55pm 2nd March 2025
Interviews being held TBC

We have adopted a hybrid model of part working from home and part working from site, we are open to discussing what best works for individuals and their work life balance whilst also delivering the business requirements. 

Historic Royal Palaces is an equal opportunities employer and truly values a diverse workforce.  Applications are welcome from candidates regardless of their background. 

REF-219793

About the role

The Director of Finance and Resource works collaboratively across the whole of Plantlife Group, leading, developing and delivering a highly effective and strategically aligned support service.

The role is responsible for all support services including finance, IT and digital services, HR, facilities, procurement as well as governance across the Group.

You will ensure financial integrity, as well as formulating strategies for growth and sustainability across the Group.

Alongside your financial expertise you must have an understanding of best practice in HR and IT management and strategy development.

We currently have almost 100 staff located across the UK, mostly working remotely. Our support services need to be positioned to provide our growing staff base with the tools and resources to do their jobs efficiently and effectively in order to deliver for nature and ensure the Plantlife Group is a place people want to work.

As Director of Finance and Resource you are instrumental in a number of Board interface capacities and will be a director of at least one of the fully owned subsidiary companies

To apply for the role or view the full recruitment pack, please visit our website. We look forward to hearing from you!

Please note we do not accept CV's.

Category Manager x 1 – Operations

Category Manager x 1 – IT & Marketing

 

About the roles

To drive a business partner approach with senior stakeholders ensuring delivery of professional advice, guidance and challenge that is underpinned by expert knowledge of spend areas under control.

To develop and implement supply chain solutions that align with the business goals, are “fit for purpose” and that deliver both tangible benefit and value to OSJCT. The role covers an addressable third party spend of circa £20m and will be involved in all major procurements.

About You

You will be a qualified Procurement professional, with experience in the development, drafting, structuring, negotiating and managing of supplier contracts. Other skills and experience required include:

• Driving implementation of and continually reviews procurement strategy with key stakeholders to support delivery of OSJCT objectives.
• Develops relevant supplier relationships that will aid the delivery of OSJCT’s strategy, drive innovation, continual improvement and best practice.
• Optimises value and manages risk for OSJCT’s third parties spend within the category.
• Ensures, via collaboration with the business and through project execution, that agreed project targets are delivered to time and budget.
• Educates stakeholders and promotes best practice procurement to drive maximum benefit and compliance.

About our Benefits

As a key member of the team, you can expect benefits such as:

• Contributary company pension scheme
• Life assurance
• 25 days’ holiday + Bank Holidays
• Free parking on OSJCT sites & expenses paid for travel
• ‘My Rewards’ scheme and Blue Light Card giving you discount on shopping, holidays, cinema, dining, days out and much more!

£58,000 per annum

Permanent

35 hours per week (other flexible arrangements will be considered)

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as our Information Security Officer.

UNICEF UK needs an Information Security Officer who can take responsibility for overseeing and implementing ICT security standards for our organisation of 400 hybrid-working colleagues in the UK. You should have a strong understanding of Microsoft E365, Microsoft Defender, ITIL standards, endpoint security, change control processes, and  risk investigation and assessment.

Your role at UNICEF UK will draw on your specialist technical knowledge, your highly developed personal organisational skills and your ability to assimilate and communicate information.

You will need relevant ICT security qualifications (minimum AZ500, CISSP, CISM) or demonstrable equivalent knowledge derived from significant experience in roles which may have included IT support, network management, security management, server or applications administration. Your expertise will be crucial in supporting our mission to improve children's lives.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Monday 3 March 2025.

Interview date: Week Commencing 10 March 2025 via video conferencing (MS Teams).

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open-plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process. When answering written pre-selection questions be aware that every question is scored on its own and without reference to your other annonymised answers.  AI-generated answers will be identified and discarded.

We anticipate most colleagues will work flexibly in the office on the Queen Elizabeth Olympic Park in Stratford, East London and at home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, women and disabled candidates because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 28 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

ABOUT THE ROLE

Reporting to the Talent Development Partner, our People and Culture team are hiring for a Talent Development Coordinator to join the team on a 12 month fixed term contract to provide support, administration, and solutions within the wider learning and development activity, ensuring a seamless and responsive service. You will support with short - medium - long term strategies to aid the attraction of new employees and the development and retention of existing staff. 

You will support the team with logistical planning, communication, data and systems management, compliance monitoring, reporting, and general administration to ensure we are providing a well-developed and useful service. Please take a look at our JDPS attached for further overview of the responsibilities of the role.

Shift Pattern: 22.5 hours per week across three days including Tuesdays and Thursdays 09:00 - 17:00, the third working day is to be confirmed. This role will require a hybrid working pattern including days in our central office, service visits, and homeworking. 

This role will require independent working two days of the week to cover for the Talent Development Partner (TDP) who works three days a week. Support from other colleagues will be available during the independent working days.

Location: Central office is based off Upper Street, around a 10 minute walk from Highbury and Islington station which has both underground and overground routes. 

Salary: £30,000 Full time equivalent

ABOUT YOU

We are looking for someone who has some experience and confident in managing a varied workload, with experience in a similar role which holds similar responsibilities. You will have some experience in coaching and advising managers and colleagues in areas of talent development and training, with a high level of proficiency in IT, using new and existing systems, particularly Microsoft programs. You will have the ability and willingness to work flexibly including regular travel to services, away days, training days, and central office. 

We are looking for someone who is confident in communication, has some cultural awareness and can uphold the values we hold at SIG. You will have a commercial understanding, able to problem solve, and also have a genuine passion for our cause and what we deliver for our end users, residents and participants. This role is integral to ensuring our staff have the adequate resources, tools, and training to provide an exceptional service. 

We are an inclusive employer, committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience ; Naturally, we approach any emerging issues with empathy and sensitivity .

As an organisation, we’re proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles.

What are we looking for?

• Proven experience in a similar role with similar responsibilities
• Experience in coaching and advising managers and colleagues in areas of talent development and training
• IT Proficiency, ability to learn new software programs, advanced knowledge in Microsoft, including Word, Excel, and Outlook. Able to learn and deliver training on new systems
• Ability and willingness to attend regular visits to our different service locations
• Knowledge of Equality, Diversity, and Inclusion, being able to apply this to talent development activities and share knowledge and best practice with others
• Proactive nature, with the ability to make decisions within the capacity and level of the role
• Proven ability to juggle multiple tasks and competing priorities within a fast-paced environment

What would we like, but not essential?

• Previous experience within health and social care
• Experience in improving Learning and Development metrics such as EVP, Compliance, Course Completion, and other relevant areas
• Knowledge of the health and social care sector or similar environment, particularly from a training compliance point of view

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position. 

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

We are looking for an experienced, productive and organised manager with an excellent track record of managing central support in a similar charitable or non-profit setting. The postholder will need the energy and skills to introduce and maintain new systems that will enhance the excellent charitable services we offer to our local community. He or she will also have the ability to nurture and develop a growing central services team.

Job Purpose:   –To manage and develop YMCA Central Services to meet regulatory responsibilities and offer effective organisational systems, policies and support for staff and managers to achieve strategic aims.  To take on the strategic lead for HR, property management and development, IT, compliance and health and safety

Hours of work:  Monday to Friday 9am-5pm some flexibility required

Location:  YMCA East Surrey, YMCA Sports and Community Centre, Princes Road, Redhill, Surrey, RH1 6JJ

Annual leave:Five weeks plus bank holidays (pro-rata for part time workers) Holidays increase after two years’ service to a maximum of six weeks after six years’ service.  (pro-rata for part time workers)

The holiday year runs from 1 April to 31 March each year.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking: There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing date & interviews: 

Closing date:  17th February 2025

Interviews:  24th February 2025

Main Responsibilities:

 Strategic Leadership and Management

– To share responsibility for leading the strategic direction and success of YMCA East Surrey as part of the Senior Leadership Team (SLT) together with the Head of Finance, Head of Housing, Head of Children and Young People Services and Deputy CEO.

– To be the accountable and strategic lead for Central Services, working closely with other members of the SLT to deliver integrated support across areas such as HR, property management, IT systems, and compliance.

– Take ownership of all aspects of operations policy and practice, and lead our approach to information management, data protection and risk management

– To be responsible for line management and development of senior staff within Central Services including the HR Manager, Facilities Manager, Facilities Manager at The Old Pheasantry, Systems Analyst, Reception Manager and Volunteer Coordinator.,

– To take on various project management tasks and to drive through transformation of systems and ways of working to improve the quality of services and help the YMCA achieve its charitable aims.

– To play a supportive and collaborative role working alongside the wider YMCA staff team to meet our mission of helping people in East Surrey to ‘belong contribute and thrive’

Governance and Compliance

– Fulfilling the role of Company Secretary and leading the delivery of all governance processes in line with policy, procedures and the memorandum and articles, including all charity and corporate law requirements.

– To take the lead role on compliance, maintaining and developing a policy framework and working with Heads of Service to ensure that appropriate policies are drafted, reviewed and implemented and that the YMCA meets all its obligations under the relevant statutory and regulatory frameworks in which we work (Ofsted, RSH and possibly CQC in the future).

– To provide or facilitate training and development activity to ensure that managers and staff are aware of, and are meeting, requirements laid down by relevant policies, legislation and regulatory bodies. 

– To take on the role of Data Protection Officer and ensure that the YMCA complies with its statutory responsibilities under Data Protection Regulations

– To be responsible for leading on quality management and maintaining our accreditation under Trusted Charity.

– To work with Heads of Service, managers and trustees to ensure that effective risk management practice is embedded into decision making at all levels of the organisation.

– To attend trustee meetings and to produce reports and help prepare agendas for the Governance and Risk Committee, a subcommittee of the main board.

IT

– To be responsible for all IT hardware and software needs, to manage support contracts and develop new IT systems and use of technology to improve the efficiency and effectiveness of the Association (including mobile phones, laptops and other devices).

– To work with other Heads of Service to develop and maintain new integrated IT systems that can manage data, and record, monitor and evaluate outputs and outcomes delivered by the YMCA’s diverse projects and services.

– To work with the Systems Analyst and outsourced IT Support Company deliver ongoing digital transformation and promote the necessary training and policies to ensure that staff fully utilise the new technology.

– To work with the Fundraising Manager and CEO to support the delivery of new projects especially the acquisition and development of new properties such as additional Move On accommodation for young people.

 HR

– In conjunction with the HR Manager ensure the overall HR strategy of YMCA East Surrey is in line with the law, good practice and our values.

– With the HR Manager, oversee the development of internal practices, policies and working culture in line with the overall HR strategy.

 Facilities

– To line manage the Facilities Manager and to oversee the introduction and implementation of cyclical maintenance plans for all YMCA buildings.

– To have oversight of the Facilities Manager’s responsibility of all insurances required by the YMCAES.

– Oversight of the management and financial viability of The Old Pheasantry.

 

Budget and Finance

– To work with the CEO and Head of Finance to prepare the annual budget for central services (including buildings) and to manage this budget throughout the year.

 In addition

– Any other duties are required to be performed within the grade and renumeration of the role.

– We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults).  We require you to understand and demonstrate this commitment and attend any required training

Diverse role within psychotherpay charity, the job is to administer the room booking system and to support the training coordinator.

This job is suited to someone who has strong IT skills and who can work unsupervised.  The job is office based only.

Weekend work only, so ideally someone who can access our offices easily.  Our office is in N19 London.

About Us

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats, and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park, and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK, with 77 million visits every year.

We are now looking for a Senior Technical Support Engineer to join us on a full-time, permanent basis.

The Benefits

• Salary of £46,200 to £52,500 per annum, depending on experience
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Hybrid/agile working options
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme
• Offices in a beautiful location

This is a fantastic opportunity for an experienced IT professional with a strong background in network and infrastructure to join our dedicated organisation.

You will have the chance to take on exciting projects that modernise and enhance the technology behind some of the world's most iconic green spaces.

What’s more, you will discover that each day brings a fresh new challenge, and this role will offer plenty of variety, ensuring you stay engaged and continuously develop your skills.

So, if you are eager to use your IT expertise to help maintain and enhance the infrastructure supporting London’s most iconic parks, read on and apply today!

The Role

As a Senior Technical Support Engineer, you will support our IT infrastructure, ensuring our IT solutions are secure and reliable.

In this varied role, you'll balance daily tasks like user support, system administration, maintenance, and backups, with project-based work. This will include IT-related tasks within larger organisational projects and initiatives to enhance the IT infrastructure.

Supporting the implementation of networked servers, you will work with other service providers and vendors to ensure we have the equipment to achieve our goals.

Additionally, you will:

• Build and maintain the servers required for internal testing, and production environments
• Maintain access privileges and account groups
• Perform fault assessment on systems issues and implement long-term solutions
• Assist with the implementation of policy and strategy for IT and computer systems

Please note, on occasion, this role will involve working at height.

About You

To be considered as a Senior Technical Support Engineer, you will need:

• Experience in Meraki cloud-based dashboard management, including Meraki Access points, CCTV, and Teleworker 4G gateway
• Windows 10 deployment experience, including autopilot, modern desktop experience, and Microsoft Endpoint Manager
• Experience implementing backup strategies using Azure Site Recovery and Veeam
• Expertise in designing, developing, and implementing infrastructure components and services (AD, DNS, DHCP, Hypervisors, Fibre Optic Networks, HPE G10+ Servers, and SAN)
• Experience working with Cisco Switch legacy and 9000 series
• Strong communication skills with the ability to simplify technical concepts for non-technical users
• Cisco Certified Network Associate qualification

Other organisations may call this role IT Infrastructure Engineer, Senior IT Engineer, Network Engineer, Technical Support Engineer, IT Systems Engineer, or IT Support Specialist.

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.

So, if you are interested in this unique opportunity as a Senior Technical Support Engineer, please apply via the button shown. Successful candidates will be appointed on merit.

Please note, that depending on the volume of applications received, we may close this vacancy earlier than the advertised closing date.

We are evolving! GL11 is more than a community hub—it’s a catalyst for change. Rooted in trusted relationships and shaped by local people we co-create practical solutions to real challenges that put local people at the heart of change. We know that when people lead, systems shift. By building the conditions for change at a local level, GL11 bridges the gap between community-led action and wider transformation, proving that when people feel heard, safe, connected, and valued, real change happens.

As the Head of Governance you will have a broad-ranging role to support the business, managing the overall business finances; ensuring compliance to charity, company and other regulations; providing HR and staff wellbeing support. You will be responsible for the buildings, capital works and maintenance and will work closely with the Head of Connection & Nurture to provide a welcoming, accessible and safe environment.

You will work closely with the CEO and Senior Leadership Team (SLT) to provide the strong, caring and effective leadership required for GL11 to thrive. You will consult and advise on GL11’s strategy and operational plans, making sure your team’s personal objectives are aligned to the overall plan and are on track to meet the agreed targets.

This role is based at the GL11 Community Hub in Cam, Gloucestershire. Remote working opportunities are very limited as community connection is an important part of the role.