Jobs

 Female Deputy Service Manager (3 years Fixed Term Contract)

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act. 

ABOUT THE DEPUTY MANAGER ROLE 

This is an exciting new opportunity as we expand our services in the Luton area with a new service, we are looking for a Deputy Service Manager to play a vital role in leading and supporting the delivery of high-quality, trauma-informed services to residents and participants. Working alongside the Service Manager, you will help shape a psychologically informed environment that promotes recovery, rehabilitation, and reablement. This is a leadership role where you will empower and develop frontline staff, ensuring services meet and exceed expectations. 

This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. The service will engage with women who are sexually exploited and are facing homelessness due to multiple forms of exclusion, such as historical or ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and who are engaging in survival sex or sex work, enduring high levels of violence and coercion.  These are women who often find themselves repeatedly going through the accommodation pathway and have exhausted all other available options.

Shift/Working Pattern: 37.5 hours per week, Shift patterns to be confirmed but may include Monday to Sunday working including evenings and bank holidays. You will also take part in our out of hours on call duty for managers. 

Salary: £27,200 

What are we looking for from a Deputy Service Manager?

• Due to the nature of this service and there being an occupational requirement, we are only able to employ female workers - the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
• Experience of working with people of complex backgrounds and/or a good understanding of the sector, desirable is the understanding of the challenges the women face within this service
• Experience of working with and engaging with diverse groups of people from varying backgrounds
• IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
• Understanding and/or practical knowledge of the social and societal marginalisation that can be attached to people with mental health issues, addiction, exploitation, homelessness and within the criminal justice system 

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards

ABOUT US

Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change

Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details above. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

Keywords: Deputy Service Manager, Female Support Manager, Leadership in Social Care, Women's Support Services, Vulnerable Women Support, Luton Jobs, Social Care Jobs, Charity Jobs, Mental Health Support, Homelessness Support, Substance Misuse Support, Domestic Abuse Support, Criminal Justice Support, Rehabilitation Services, Recovery Worker, Social Interest Group, Full-Time Jobs, Support Worker Jobs, Women’s Housing, Housing Support Worker, Advocacy and Empowerment, Complex Needs Support, Community Support, Health and Social Care Jobs, Social Services Jobs, Outreach Worker, Safeguarding, Psychologically Informed Environments (PIE), Housing and Homelessness, Resettlement Support, Empowering Women, Not-for-Profit Jobs, Third Sector Jobs, Trauma-Informed Care, Female Leadership, Case Management, Managerial Role in Social Care, Women’s Refuge, Women's Service, Social Work Jobs.

About Us

The Institute for Addressing Strangulation (IFAS) is a Home Office-funded organisation working to increase awareness of the risks of strangulation, develop a research evidence base, and improve responses to victims and survivors. Since our establishment in 2022, we have become a recognised centre of excellence in this field, working in partnership with SafeLives and Bangor University.

As part of the Faculty of Forensic & Legal Medicine (FFLM), we collaborate with key stakeholders to influence policy and best practices in addressing strangulation within domestic abuse, sexual violence, and other contexts.

About the Role

We are looking for a highly organised and proactive Administrator/Coordinator to join our small but impactful team. You will play a crucial role in providing administrative support, coordinating meetings and events, and ensuring smooth communication between IFAS, our partners, and key stakeholders.

Your work will directly contribute to our mission by supporting research, training, and awareness initiatives, ultimately helping to improve outcomes for victims and survivors. This is a remote role with occasional travel required for meetings and events.

About You

You will be a detail-oriented and efficient administrator with experience in managing multiple tasks in a fast-paced environment. You will have strong communication skills and the ability to develop effective relationships with internal and external stakeholders.

A passion for influencing positive change in society, particularly in areas related to domestic abuse and sexual violence, is highly desirable.

Key Skills & Experience

Essential:

• GCSEs (or equivalent) including English and Maths, or relevant work experience
• Strong written and verbal communication skills
• Experience in an administrative support role, managing multiple tasks and deadlines
• Ability to build effective relationships with colleagues and external partners
• Proficiency in Microsoft 365 and digital communication tools
• Experience coordinating meetings, drafting agendas, and taking minutes
• Ability to problem-solve independently and as part of a team
• Strong organisational skills and attention to detail

Desirable:

• Knowledge or interest in domestic abuse, sexual violence, and related societal issues
• Experience with website content updates, Canva, Mailchimp, or WordPress
• Event and training coordination experience

How to apply: Please click on the 'Quick Apply' button to submit your CV and a covering letter outlining your experience to date and suitability as a candidate.

About Strength & Stem

Strength & Stem is a charity and social enterprise that uses floristry to empower female modern slavery survivors. We want to see female survivors of modern slavery and human trafficking restored from their trauma, empowered for the future, and able to sustain a good quality of life. We achieve our vision by offering an evidence-based, holistic programme. It incorporates tailored skills training (including vocational floristry, prevocational and wellbeing skills training), work experience, mentorship, and a supportive community. We run a nine-month programme each year, as well as alumni events and social cafes. The skills and experiences survivors gain through our programme create a lasting difference for them and their families through economic independence, strengthened wellbeing and increased community.  

The charity is growing its programme delivery team by recruiting a second Progress Facilitator. This is an exciting opportunity for a dynamic individual to join a small, ambitious team, continually ensuring that our services are survivor-centred and have an impact positively disproportionate to the organisations’ age and stage of development. 

Role Summary

The Progress Facilitator will provide specialist support to participants throughout all aspects of the core Strength & Stem programme. Under the supervision of the Programme Director, the Progress Facilitator will have responsibility for the progression, support, and safeguarding of our programme participants. Alongside the programme delivery team, you will ensure every participant has a safe and positive overall programme experience. This role will involve working directly with survivors, as well as a wide range of stakeholders from supporting organisations to florists, volunteers, and the programme delivery team.  

Terms

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.

• Role title: Progress Facilitator
• Responsible to: Interim Programme Director
• Hours: 0.5 FTE (2.5 days or 18.75 hours per week). This is a fixed-term role for 12 months, with the possibility of extension and increased hours (funding dependent).
• Salary: £29,120 pro rata (£14,560 per annum at 0.5 FTE). Reasonable programme-related travel expenses will be covered (this does not include accommodation).
• Based: This is a hybrid role. You will be required to attend all programme related activities and facilitate work experience placements in person. The workshops take place in London near King’s Cross and the work experience placements are currently in London and Windsor. There may be occasions where evenings or weekends are required but these are not often. You may also need to be available in London for ad-hoc meetings that require in person attendance.
• Required in-person dates: You will be expected to be on-site for the following dates (this is not an exhaustive list): Every Friday from 2 May to 18 July; 28 June, 26 July
• Start date: April 2025

BENEFITS

• Flexible working
• Supportive and collaborative team culture
• 15 days paid holiday (based on 30 days pro rata for this role), including bank holidays
• 3% pension contribution
• Reasonable travel expenses to in-person programme related activities are covered (this does not include accommodation)

How to apply

Please send your CV with the completed application pack to the email on our website.

You can download the application pack on Charity Job.

The closing deadline is 23:59 on Sunday the 2nd of March 2025.

Project Support Officer

England North

£25,859 per annum (pro rata for part time hours)

 (Ref: SUS4340a)

Part Time 22.5 hours per week – happy to talk flexible working

Fixed term contract until 31st October 2025

Base: Birtley Active Travel Hub (at Birtley Library) and activity locations around Gateshead.

About the role

In partnership with Gateshead Council, Sustrans is opening an Active Travel Hub at Birtley library. This is an exciting opportunity to join Sustrans and support people in Gateshead to walk, cycle, and wheel, by providing practical, impactful support.

As the Project Support Officer, you will work with the Project Coordinator and Project Officer to provide support on a variety of projects that promote active travel in communities, workplaces and educational settings. You will also support the recruitment and development of volunteers in the area. 

This varied role will see you working in partnership with local authorities, community groups and schools around the region along with volunteers and third-sector organisations to increase walking wheeling and cycling activities and commutes, and increase levels of public health and well-being.

This role will require travel and work at locations as necessary to undertake projects on behalf of Sustrans.
 

Candidates should be based within the geographical area with regular travel expected to a nominated hub/office base in Birtley, Gateshead.

About you

You should have some experience of working or volunteering in community or environmental projects, and experience of working with volunteers and in public-facing roles. 

Knowledge of engagement techniques and behaviour change initiatives is desirable. 

You should be able to work well as part of a team and have good communication skills, as well as able to work independently and manage your own workload. 

There are lots of opportunities for training and development within this role, so we ask that you are willing to learn and work towards relevant qualifications with Sustrans. 

Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups. 

What we offer

In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment. 

Wellbeing

• 28 days’ leave per annum plus bank holidays for full-time working
• Ability to buy an extra week of annual leave (pro-rata for part-time staff)
• Staff volunteer days
• 24/7 free, impartial and confidential support service
• We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes

Financial

• Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
• Bike, computer and season ticket loans
• Discount benefits
• London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
• Death in Service benefit – 3 x annual Salary

Family Friendly

• Enhanced maternity and paternity pay
• Flexible Working practices (full time hours are 37.5 per week, Monday - Friday)

Additional information

• Closing date for the receipt of completed applications is 23:59, 23 February 2025.
• Interviews will take place in person at Sustrans’ Newcastle office during the 4th or 5th of March 2025. If you are unable to attend in person, please contact us to arrange an alternative option. 

About Sustrans

At Sustrans you'll be part of a movement to make it easier for people to walk and cycle. 

We're all here to change things! You’ll be part of an incredible community of talented, passionate, creative, problem solvers all working together to change things for the better. We act locally and think big - we have a vision of a society where the way we travel creates healthier places and happier lives for everyone.

You'll be questioning the status quo and daring to imagine a different world. You'll work on exciting, impactful projects that will stretch and empower you and you'll be rewarded by seeing the difference you make to people, communities and the planet. 

 We believe including everyone is central to who we are and what we want to achieve, we welcome difference and pride ourselves on creating a culture where you can be yourself and where your wellness is supported. 

You'll be guaranteed to make friends for life and work with a team that is incredibly flexible, supportive, ethical and fun.

We are looking for a Corporate Partnerships Fundraiser for an incredible childrens health charity to be responsible for a varied and
fulfilling portfolio of accounts, some of which raise six figure sums.

This is a hybrid role with 3-4 days in the Surrey office and one day homeworking .

The Charity
A passionate charity, dedicated to providing practical and emotional support to children and families in times of need.

You would be joining a highly respected organisation who prioritise a supportive and inclusive working culture. Repeatedly named as one of the top non-profit organisations to work for, they offer fantastic benefits, including flexible working, a minimum of 25 days holiday, along with a range of professional development opportunities as well as much more!

The Role
Research and identify new business opportunities using all the tools available including networking and existing contacts

Act as the main point of contact for a portfolio of accounts, offering exceptional account management.

Work with the Engagement team to prepare and present high-quality new business proposals, pitches and presentations to win new
business.

Make effective and targeted new business calls, including warm and self-generated leads.

The Candidate
Previous experience of winning new business.

Previous experience of effective supporter stewardship.

Previous experience of effective account management.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful , but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Contract type: Fixed Term Contract
Hours: 37.5 hrs per week
Salary: £23,400 - £24,606 per annum
Location: Stokenchurch

About Our Client 

Our client is one of the UK’s leading air ambulance charities. They’re here for people in Berkshire, Buckinghamshire, and Oxfordshire when they need them most. Bringing hospital-level care by land and air. 

They exist to give everybody in their community the best chance of surviving and recovering from an emergency. Their mission is to do everything in their power to protect, save and revive lives, with the best critical care at the scene and beyond. 

They love what they do. Their charity is a place where people care for each other, provide support and encourage everyone to be their best and they pride themselves on being one of the UK’s leading air ambulance charities. As an innovative charity, they are continually developing their organisation and pushing the boundaries of patient care to deliver a unique emergency service, where and when it is most needed. They are driven to do the right thing for their patients, their families, and their supporters.

The role

They are seeking a Community Fundraising Assistant who will be the first point of contact for their community fundraisers, who are looking to raise vital funds for them, and provide administrative support for the team. This is an excellent opportunity for someone enthusiastic about delivering excellent customer service to become a strong ambassador for their emotive and highly regarded cause.

They are looking for an organised, hard-working individual to join their fun, supportive Community and Events Fundraising team. As part of the role, you will be assisting with the day-to-day activities of the team, attending & supporting events hosted by our client & their fantastic supporters and assisting in stewarding their fundraisers during their fundraising activities. You will also ensure that supporters receive a timely, positive thank you once they have completed their fundraising. 

With their fundraising activities ranging from national challenges, such as the London Marathon, to local events, like their motorcycle ride out ‘Ride Out for Rescue’, you’ll have plenty of opportunities to be out and about discovering what makes their wonderful supporters so passionate about our client. Indeed, as a local charity, they are very fortunate to be able to meet supporters from right across the community, which truly is a highlight of the job.

By becoming part of the Fundraising team, you will be making a vital difference to seriously ill and injured people across the region. 

This is an excellent opportunity to join a passionate and enthusiastic fundraising team. So, if you think this sounds like a great role for you and you can’t wait to get involved, apply to join their friendly team now! 
Some evening and weekend working may be required.

 In return they offer a competitive salary and great staff benefits such as:

- 25 Days holiday 
- Holiday Trading
- Free annual Flu Vaccination
- Option to purchase a Blue Light Card
- Employee Assistance Programme
- Company Pension Scheme 

Successful appointment to this post maybe subject to a DBS check

Vacancy Closing Date: Monday 3rd March 2025
Interviews will be held: On a rolling basis

This post may close early due to high numbers of applications, so you are advised to apply promptly.

You may also have experience in the following: Fundraising Administrator, Charity Fundraising Assistant, Fundraising Coordinator, Events Assistant, Community Engagement Officer, Volunteer Coordinator, Supporter Engagement Officer, Fundraising Support Officer, Charity Events Assistant, Donor Relations Assistant, Public Engagement Coordinator, Philanthropy Assistant, Charity Administrator, Development Assistant, Supporter Care Assistant, Grants Assistant, Sponsorship Coordinator, Non-Profit Assistant, Membership Coordinator, etc.

REF-219 514

The National Services Administrator will work closely with the National Services Coordinators to:

• Support the recruitment and onboarding of volunteers into Cruse’s National Services
• Use National Services Systems to support the onboarding process, such as creating accounts for new volunteers, supporting the DBS process 
• Monitor the National services email boxes and redirect/support as appropriate 
• Providing administrative support throughout the Induction programme and Continuous Professional Development programme, coordinating with national training teams as required 
• Provide administrative support to the Helpline Manager as required 

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010.

Appointment will be made on merit. Criminal Record Checks All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

Applicants in England and Wales: DBS Code of Practice

Applicants in Northern Ireland: AccessNI Code of Practice Previous convictions will not prevent full consideration of your application to work with Cruse.

Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email. We comply with all relevant data protection legislation and process your data fairly.

Choices is seeking an individual to support the smooth running of all the organisation’s services and operations, as well was managing our office and general administration, while our Operations Manager is on maternity leave.

We are looking for a highly organised and creative candidate, bringing relevant experience to the role including experience with people, project and database management, to help make a real difference in the lives of mums and their partners who might be marginalised and vulnerable.

Please note that in order to safeguard Choices’ Christian culture and ethos and in keeping with the Equality Act 2010 (Schedule 9 Para 3) Choices’ Trustees have applied an occupational requirement to this role whereby the post holder will be committed to upholding and modelling Choices’ Christian ethos.

If you’re interested or have any questions, please read the job description and get in touch.

Final Deadline: Friday 14th February 2025 at 12pm

Interviews: 25th and 26th February 2025 in the afternoon either online or in person in Islington

Bright Futures UK is the first and only charity to support young people experiencing long-term illness, back into education. Working with young people from the ages of 5-24 who have both long-term physical, chronic and mental health illnesses. We work to create different educational and social programmes of support so that every young person can reach their true potential.

Role Overview:

Join us as a Volunteer Coordinator and become an integral part of our mission to transform the lives of young people suffering from illness in education. This position involves working within a team to recruit and manage the volunteers that run our Individual and Group programmes. The ideal candidate will be passionate about making a difference in the lives of young people and have excellent communication and organizational skills.

Key Responsibilities:

• Support the recruitment and onboarding of volunteers for various roles, such as creative educational workshop leaders, tutors, and industry mentors.
• Attend in-person recruitment events to engage with our volunteering communities.
• Work alongside our volunteer lead to schedule and deliver online training sessions, to ensure volunteers are well-prepared and confident in their roles.
• Keep accurate training records and provide certificates of completion.
• Assist with organising and delivering volunteer events and recognition programmes to celebrate and motivate the volunteer team.
• Maintain accurate records of volunteer activities and hours, ensuring compliance with all legal and organizational requirements.
• Manage and organise our in-person volunteers, including collecting their programme outlines and communicating their schedules to them.
• Collaborate with other team members to ensure the successful delivery of all programmes.
• Occasionally, attend hospital workshops to support our volunteers with their programming.

Qualifications:

• Experience in a relevant field or studies beneficial but not necessary (e.g., Social Work, Education, Nonprofit Management).
• Excellent interpersonal and communication skills, with the ability to build strong relationships with volunteers, young people, and other stakeholders.
• Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
• Empathy, patience, and a genuine passion for supporting young people facing significant challenges.
• Proficiency in Microsoft Office Suite and Canva, experience with volunteer management software and recruitment sites (desirable).

What We Offer:

• A meaningful and rewarding role within a supportive and passionate team.
• Opportunities for professional development and growth.

How to Apply:

If you are interested in making a difference in the lives of young people and believe you have the skills and experience to excel in this role, please submit your CV and a cover letter  outlining your suitability for the position, with reference to the Job Description.

Join us in making a positive impact on the lives of young people with chronic illnesses!

This peer support project is delivered in partnership with South West London and St George’s Mental Health NHS Trust to support Carers of people with mental health conditions.  This project will work to support Carers through one-to-one support, outreach, training and peer support groups.

About The Role: 

Using your lived experience of caring for someone with a mental health condition, and a strengths-based approach, you will support mental health Carers in their caring role.  You will provide person centred one-to-one- support, information, signposting, and advocacy, develop, and facilitate peer support groups and deliver training and outreach sessions at different locations across the borough. 

Key Requirements Include: 

• Lived experience of Caring for someone with a mental health condition 

• Knowledge and understanding of mental health and the associated challenges and support needs. 

• The ability to work within the principles and values of peer support. 

• Confidence supporting people on a one-to-one basis. 

• Experience of / ability to facilitate peer support groups and training. 

• Clear communication and good interpersonal skills  

• Efficient organisation and time management skills 

• Developed IT skills, with experience using databases and communication platforms. 

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,050 to £28,427 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

• Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
• An understanding of the main enquiry issues involved in assessing clients' problems
•  Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 16 December 2024

Interviews: Thursday 19 December 2024

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Purpose of the Job 

Hammersmith and Fulham, Ealing and Hounslow Mind deliver services in West London College through our Wellbeing Team. Working with all ages attending college in either Hammersmith and Fulham or Ealing, the wellbeing advisor will be an integral part of the Children and Young People’s Service within a key Mental Health Charity working in 3 boroughs in West London.

This role would suit an experienced Mental Health Youth Worker, CAMHS support worker, Youth Counsellor, Child Wellbeing Practitioner, Learning Mentor, Emotional Wellbeing Practitioner, an Assistant Psychologist with some training in MH interventions like CBT,  or other roles that have given you experience and skills in  working with children and young people presenting with difficulties related to their mental health.

Key Responsibilities

• To provide practical mental health focused short-term case work to young people, through 1:1 face to face appointments
• To signpost students for further support as and when necessary
• To manage a busy case load
• To raise safeguarding alerts and work with partners to ensure that young people are effectively safeguarded
• To develop and deliver workshops, campaigns and training for young people, educational staff and youth workers about mental health (on occasion)
• To support other Youth Services service delivery, when required
• To support the development of new tools, materials and services
• To maintain and nurture a positive working relationship with partners
• To ensure service delivery targets are on track
• To monitor the wellbeing of young people and evaluate the effectiveness of the service
• To provide information for quarterly monitoring reports to funders
• To keep administrative processes, client databases and client records up to date

You will have:

• Minimum two years’ experience of working with people with mental health issues
• Experience in delivering 1:1 practical support sessions and managing a complex case load
• Working knowledge of child and adult safeguarding
• Experience of working with young people
• Ability to write high-quality reports and case-notes and develop clear resources for a wide range of audiences

Benefits of working with us

• Contributory Pension Scheme
• 25 days annual leave plus bank holidays per year, increasing by 1 day per full year of service (up to a maximum of 30 days) [pro rata].
• Employee Rewards and Benefits Platform/Wellness Hub (Perkbox)
• Cycle to Work Scheme
• Flexible working
• Employee Assistance Programme (EAP) including free counselling sessions
• Paid time off for medical appointments
• Training and personal development opportunities
• Access to shared resources and training opportunities via Mind Federated Network

How to apply

Please provide your CV, and a cover letter demonstrating how you meet the requirements of the Person Specification (see JD attached) and why you want this role.

We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

HFEH Mind are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with children and vulnerable adults.

Post is subject to an enhanced DBS check.

Advisers (up to 6 positions available)

£28,000 FT or part time equivalent

Caseworkers  (up to 3 positions available)

£30,000 or part time

Are you passionate about making a difference in people’s lives? Do you have a knack for problem-solving and a desire to support those in need? Citizens Advice Essex, is seeking dynamic individuals to join our Aviva Telephone Referral Service as Advisers and Caseworkers.

About the Aviva Telephone Referral Service

Funded through a unique collaboration between Aviva and Citizens Advice, this vital service, delivered through a number of the local Citizens Advice offices in Essex which form part of the Citizens Advice Essex consortium, provides tailored advice to clients referred via Aviva using an online referral tool. Our mission is to support people facing challenges related to welfare benefits, debt, housing, and income maximisation. With a target to assist 16,000 clients annually, this new service will play a critical role in improving the lives of those in need across the UK and reflects a real commitment by Aviva to the wellbeing of their customers.

This innovative project combines the expertise of Citizens Advice nationally and locally with cutting-edge tools, including the Citizens Advice Referral Tool, to streamline support and provide timely advice. Additionally, it will integrate dedicated caseworkers to support clients with complex needs, ensuring holistic care and effective outcomes.

Why Join Us?

• Fully remote roles: Flexibility to work from anywhere, with the option of hybrid working if preferred.
• Meaningful impact: Help clients navigate complex issues, providing essential advice and advocacy.
• Supportive environment: Join a collaborative team committed to delivering high-quality services.
• Professional growth: Gain access to training opportunities to enhance your skills and knowledge.

Adviser Role

As an Adviser, you will provide initial advice and guidance to clients on welfare benefits, housing, debt, and income maximisation issues and ideally possess experience delivering advice or guidance in areas such as welfare benefits, debt, housing, or income maximisation. You will need strong communication skills, particularly over the telephone and digital channels, comfortable using multiple applications concurently,  and possess a proven ability to research and document your work quickly

Caseworker role

As a Caseworker, you will mnage complex client cases, going beyond the initial enquiry and offer ongoing support and advocacy – all towards the aim of  mximising client income, ensuring they receive all entitled benefits and support or other matters relating to their financial wellbeing. You will also directly advocate or represent clients with third parties. You will have all the same skills necessary for the adviser role but you will very likely have a background in advice work and also need some experience of the disciplines and requirements of delviering casework.

How to Apply

If you are ready to make a real difference and join a team that values compassion, professionalism, and collaboration, we want to hear from you!

Please to apply for these roles. The closing date for applications is February 14th

Citizens Advice is committed to promoting equality, diversity, and inclusion. We encourage applications from all sections of the community, particularly those from underrepresented groups.

Join us in delivering advice that changes lives.

We are looking to recruit an enthusiastic individual to join the Finance and Operations Team at The Eve Appeal. 

The Finance Assistant will be supporting the day-to-day financial operations of The Eve Appeal – processing all income, invoices and liaising with the wider team to ensure that it is accurately recorded. This role serves as the first port of call for finance queries across the organisation. 

The Eve Appeal is striving to create a workplace that reflects the communities we seek to serve and in which everyone feels empowered to be their full selves and work together to drive positive change. We strongly encourage applications from all sections of the community – especially those under-represented in the sector at the moment. 

No formal qualifications are needed for this role, nor is previous charity sector experience and we encourage everyone with the appropriate skills, experience and potential to apply. 

To apply please upload an up-to-date CV along with a cover letter, of no more than two A4 pages, detailing your suitability for the role. Only applications with a cover letter will be considered.