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Closing in 7 days
Citizens Advice in West Sussex, Multiple Locations (On-site)
£24,000 to rising £24,960 following completion of training and milestones
Posted 1 week ago
Closing in 7 days
Citizens Advice in West Sussex, Crawley, West Sussex (Hybrid)
£24,000, rising to £24,960 following completion of training and milestones
Posted 1 week ago
Closing tomorrow
Action for Family Carers, Essex (On-site)
£21,676 per year
We're looking for a Support Worker to cover West Essex who will play a pivotal role in supporting unpaid family carers.
Posted 1 week ago Quick Apply
Closing today at 15:25
The Upper Room, W12, London (On-site)
£23,933 per year
Great opportunity to use your experience of the justice system to make a huge difference to people coming from the prison system.
Posted 1 week ago Quick Apply
Closing in 7 days
Sightsavers, Benin (On-site)
Local Terms and Conditions apply
Posted 2 weeks ago
Closing in 7 days
Refuge, Derby, Derby (On-site)
£12,522 - £12,552 per year
Posted 2 weeks ago
Lepra, Colchester, Essex (Hybrid)
£21,599 per year (28 hours) £26,999 FTE
Posted 2 weeks ago Quick Apply
Closing today at 23:30
Save the Children, Teddington (On-site)
£24,763 pa
Posted 2 weeks ago
Save the Children, Multiple Locations (On-site)
£23,979 pa
Posted 2 weeks ago
Closing today at 23:30
Save the Children, Cockermouth, Cumbria (On-site)
Starting £22,093 pa / Full time (flexible working options available)
Posted 2 weeks ago
Oxford Community Church, Oxford, Oxfordshire (Hybrid)
£24,000 - £25,800 per year
Posted 2 weeks ago
Page 18 of 25
Crawley, West Sussex (On-site)
Horsham, West Sussex
Shoreham-by-Sea, West Sussex
£24,000 to rising £24,960 following completion of training and milestones
Full-time
Contract (2 years fixed term contract)
Job description

Join Our Team as a Helpline Advisor at Citizens Advice in West Sussex  

Are you passionate about helping others? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to make a difference? Citizens Advice in West Sussex is looking for a dedicated Helpline Advisor to join our dynamic team.  

About the Role: As a Help to Claim Helpline Advisor, you’ll help people seeking advice and support on their benefit entitlements, making sure they understand their options and make successful applications. You’ll use your excellent customer service skills to provide clear, accurate, and empathetic advice via phone and webchat. This role requires the ability to understand and communicate complex rules and regulations, all while working to set targets.  We are recruiting for TWO fabulous people! 

A basic DBS will be required.

Key Requirements:  

  • Outstanding Customer Service: You have a natural ability to connect with people and provide the support they need with ease and care.
  • Analytical Mindset: You’re quick to grasp complex rules and can explain them clearly, making things simple for others to understand.
  • Digital Savvy: You’re comfortable using IT and digital platforms, whether it’s phone or webchat, navigating them with confidence.
  • Target-Oriented: You’re driven by meeting and exceeding goals, knowing that each target represents a person you’ve helped.
  • Researcher: You listen carefully, investigate thoroughly, and explore options to provide the best advice tailored to individual circumstances.

What We Offer:  

  • Holidays: 26 days per year (pro rata).  
  • Employee Assistance Scheme: Access to confidential support services.  
  • Sick and Maternity Pay: Enhanced contractual benefits after a qualifying period.  
  • Commitment to learning and development: access to training platforms and professional development.  
  • Inclusive Workplace: We are committed to equity, diversity, and inclusion in all aspects of our work.  

Our Culture
Our charity is committed to fostering a work environment that embraces diversity and promotes equity and inclusion. We believe in the power of community and the importance of giving back.  We are committed to equity, diversity, and inclusion and encourage people from all backgrounds to apply.  As part of our team, you will have the opportunity to contribute to meaningful change and help us drive our vision forward.

If you’re ready to make a real difference in your community, apply now to become part of our dedicated team at Citizens Advice in West Sussex. 

NO CVs PLEASE

Posted by
Citizens Advice in West Sussex View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 15 October 2024
Closing date: 04 November 2024 at 09:00
Tags: Advice / Information,Social Care / Development,Advocacy