Full-Time Jobs

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Job Description

We are looking for an ambitious business development professional who has experience in end to end project management and a track record of securing six-figure funding opportunities. 

As a Business Development Manager, you will play a vital role in retaining existing contracts and spearheading the development of new business through public procurement opportunities, which are crucial to Catch22's growth and stability.

You will become an essential part of our entrepreneurial, energetic, and passionate Business Development team, contributing to the achievement of our income targets and growth aspirations. In this role, you’ll forge strong relationships across teams, lead the design of innovative services and products across our operational hubs, and ensure seamless handovers to operations.

Your main responsibilities will include: 

• Delivering a dynamic portfolio of bidding activities: Leading end-to-end bid management to secure major public sector contracts for Catch22.
• Designing innovative, outcomes-focused solutions: Spearheading the creation of high-quality services and products across Catch22’s delivery hubs.
• Driving strategic insights: Conducting upstream research and development to inform business development decisions and strategic planning.
• Fostering a culture of continuous improvement: Actively contributing to team and organisational growth by identifying and implementing actionable learnings.
• Building and managing key partnerships: Identifying and managing opportunity-specific partnerships and contributing towards broader Catch22 partnership activities.

Qualifications

To thrive in this role, you will need a passion for Catch22's vision and possess a range of experience and skills, including:

• Project Management: Proven experience in delivering end-to-end project management, including effectively leading a project team.
• Partnership Development: Experience working with external partner organisations to develop new funding propositions.
• Business Development Expertise: Comprehensive understanding of the business development cycle.
• Policy Knowledge: Familiarity with at least one of Catch22’s policy interest areas (education, employability, justice, and children’s services).
• Communication Skills: Excellent written and verbal communication skills, with a strong command of English and Maths.
• Funding Success: Demonstrated success in securing six-figure funding opportunities through written applications or bid processes

By joining our dynamic team, you will unlock the potential to advance your Business Development career through access to professional development and growth opportunities.

Are you passionate about making a difference in the lives of Autistic young people? Do you thrive on supporting individuals to achieve their full potential? Ambitious College is seeking dedicated individuals to join our team as Specialist Teaching Assistant!

Ambitious College is an independent specialist day college committed to empowering autistic young people aged 16–25. Our unique educational approach revolves around the individual, providing a highly personalized curriculum and unwavering support to help our learners acquire new skills and integrate into everyday life.

Located within the vibrant campuses of the College of Haringey, Enfield, and North East London (CONEL), as well as West Thames College in West London, Ambitious College offers a diverse range of learning opportunities. Through partnerships with local businesses, community groups, and mainstream colleges, we provide real-world work experiences, ensuring our learners thrive in various environments.

As an Specialist Teaching Assistant at Ambitious College, you'll play a crucial role in our learner's journeys, providing academic assistance and community support on a 1:1 basis. Your dedication and commitment will directly contribute to our learners' success, enabling them to achieve their goals and lead fulfilling lives within their communities.

At Ambitious College, our values guide everything we do, placing autistic young people at the forefront of our mission. Join us in creating a supportive and inclusive environment where every individual is valued and empowered to reach their full potential.

If you're ready to embark on a rewarding career and make a meaningful impact, apply now to become part of the Ambitious College family. Together, let's inspire greatness and unlock the potential within each learner!

Working pattern: 35 hours per week - Monday to Friday 

You will be required to work 41 weeks per year, but will be paid for 52 weeks per year.

Start Date- February 2025

Interviews- ongoing interviews on a weekly basis through January 2025

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance

JOB DESCRIPTION AND PERSON SPECIFICATION

As an eCommerce Assistant, you will play a vital role in our dynamic retail team, working closely with the eCommerce Manager to manage daily operations and support income growth. This will be achieved through the sale of a wide variety of donations from our high street shops on our online platforms, primarily eBay and other marketplaces.

Your core responsibilities will include processing high-quality stock, managing listings, providing excellent customer service, dispatching orders, and supporting a team of volunteers to ensure smooth and efficient operations. You will also collaborate with Shop Managers to communicate stock requirements and maintain a steady flow of donations. In addition, this role involves supporting the organisation and participation in events to drive sales and raise awareness, alongside collaborating with auction houses, where appropriate, to secure the best price for high-value items.

The ideal candidate will have demonstrable experience in online sales and, ideally, working knowledge of eBay and other online marketplaces. Strong communication skills, attention to detail, and a good level of written and spoken English are essential.

Responsible to

eCommerce Trading Manager.

Working hours and contract

Permanent, full-time (35 hours per week).

You will primarily work Monday to Friday, 9.30am to 5.00pm, with flexibility to work weekends as required by the needs of the business.

Salary

25k per annum.

Location

Based at our West Norwood Retail Office, SE27 9AA

Start date

As soon as possible.

Role Responsibilities:

· Support daily operations of online stores, focusing on efficiency, quality assurance, and achieving listing and sales targets.

· Create high-quality listings across various e-commerce channels with a focus on product condition, clear descriptions, and accurate details.

· Ensure daily listing targets set by your line manager are met consistently.

· Adhere to efficient processes for stock processing, listing optimisation, and order fulfilment, ensuring all steps meet company standards.

· Oversee the production of high-quality photographic assets for product listings and marketing activities.

· Control pricing strategies to maximise sales and profitability, supported by regular sales and performance analysis.

· Collaborate with auction houses, where appropriate, to secure the best price for high-value items, maximising the impact for our beneficiaries.

· Support the organisation and participation in events and pop-ups to drive sales and raise awareness of our mission.

· Work closely with Shop Managers and the Donations Hub team to source appropriate volumes of stock to meet listing targets. Provide training and development to win hearts and minds and ensure smooth stock supply.

· Maintain high standards of customer service across platforms by responding promptly to inquiries, feedback, and complaints, enhancing customer satisfaction and retention.

· Ensure volunteer and team expenses are accurately recorded and comply with relevant procedures.

· Follow correct procedures for processing retail Gift Aid to maximise its value for the charity.

· Support the training and management of volunteers, providing inductions, supervision, feedback, and ongoing support to create a positive and productive work environment.

· Collaborate with marketing and communications to implement effective online sales strategies and optimise the charity’s online presence.

· Research and monitor industry trends, sales data, and best practices in eCommerce, applying new learnings to improve performance

· Proactively assess personal development needs and seek out opportunities for growth within the eCommerce field.

· Ensure adherence to financial and security protocols for online sales and maintain operational functionality.

· Support the maintenance of equipment and ensure it is in good working order to support eCommerce operations.

· Help maintain a clean and organised working environment, ensuring both the physical workspace and digital records are well-managed.

· Ensure fulfilment processes are followed, including packaging items securely, checking that details match orders, meeting dispatch times, adhering to inventory procedures, and processing returns as per policy, to maintain a high standard of customer satisfaction.

· Coordinate with third-party logistics providers to ensure timely order dispatch and shipping.

· Identify areas for continuous improvement in fulfilment, customer service, and operational processes, suggesting and implementing solutions to increase efficiency and effectiveness.

· Help maintain a safe working environment for staff and volunteers, adhering to health and safety policies and assisting with necessary safety training.

Person specification:

Skills, knowledge & experience

Essential

• Experience with online marketplaces, particularly eBay and Depop, for listing and inventory management, and supporting sales and fulfilment.

• Ability to assist with sales analysis, understanding basic metrics to help improve performance.

• Basic photography skills for creating high-quality images of products for listings.

• Knowledge of popular brands and the ability to identify items that have potential value for resale.

• Research skills to gather information on items, brands, and trends to support listings and pricing decisions.

• Good communication skills, both verbal and written, with attention to detail.

• Commitment to delivering exceptional customer service, responding to inquiries and resolving issues efficiently.

• Understanding of eCommerce best practices, with a willingness to learn and apply new trends and technologies.

• Strong planning and organisational skills, with the ability to prioritise tasks effectively and meet deadlines.

• Basic problem-solving skills, with a logical and calm approach to operational challenges.

• GCSE grade C or equivalent in Mathematics and English or a similar qualification.

Personal Attributes

• Comfortable working in a small team, with a positive, “can-do” attitude.

• Highly organised, with the ability to prioritise tasks and maintain efficiency under pressure.

• Adaptable to changing circumstances, able to handle a fast-paced, evolving environment.

• Proactive and willing to take initiative, suggesting improvements to processes and operations.

• An understanding of and commitment to supporting blind and partially sighted people, aligning with the charity’s mission.

Desirable

• Experience working in charity retail or a similar sector.

• Basic knowledge of Gift Aid and its application within charity retail operations.

• Understanding of marketing principles as they relate to online sales and branding.

• Experience with planning and organising events or promotional activities for online sales.

Flexibility

· The role description is a general outline of duties and responsibilities and may be amended as the charity develops and the role grows. The post holder may be required to undertake other duties as may be reasonably required from time to time.

About Chapter One

Chapter One is a growing charity dedicated to ensuring every child has access to one-to-one reading support at the time they need it most. 

Our innovative Online Reading Volunteers Programme aims to support 3,300 children facing disadvantage during the 2024-25 academic year, pairing five to eight-year-old children with reading support volunteers from over 140 local and national businesses. Our unique approach requires volunteers to commit just 30 minutes a week for an entire academic year, using our bespoke digital platform. The results are transformative, significantly boosting children's reading confidence and ability. Our ambitious five year plan targets growth of 20% year on year.

For more information about our programmes please visit our website. Please also take some time to visit our social media channels and watch our videos.

About the role 

With ambitious targets to support thousands more children by 2029, Chapter One is seeking a passionate, energetic Fundraising Officer to be an integral part of our Fundraising team. Reporting to our Trusts & Foundations Manager, you’ll generate income from a range of existing and new trusts and foundations, along with individual fundraising activities to contribute towards the 2024-25 fundraising target of £278,000, rising to £348,000 in 2025-26 in which you’ll have an individual target.

This new role is ideal for an early career professional who can write creative, compelling bids and build impactful relationships to make your mark in a fast-growing charity which is flexible and agile. You’ll be a proactive, determined self-starter and have high standards for yourself and others. You’ll develop and manage a funding pipeline by investing in thorough research and relationship cultivation, and you will thrive in working with funders, partners and supporters on a day -to-day basis. 

Key Responsibilities

Deliver the fundraising plan 

● Work collaboratively with the Trusts & Foundations Manager to grow Chapter One’s fundraising portfolio and meet agreed income targets from trusts and foundations. 

● Maintain a portfolio of existing trusts and foundations, ensuring an excellent cultivation and stewardship journey​ in order to build relationships and maximise income. 

● Proactively identify and research new prospective trust funders, finding creative ways to engage with them to secure support.

● Create compelling and tailored fundraising applications and reports, ensuring there is a strong emotional case for support and accuracy, to inspire prospects and supporters across trusts and foundations. 

● Contribute to the highest levels of donor care for supporters, including creative stewardship, adhering to all grant conditions and responding in a timely manner to all enquiries from supporters and prospects. 

● Research, interpret and present data about literacy and impact that makes a compelling case for Chapter One’s programmes. 

● Contribute to internal planning and budget setting for restricted and unrestricted activities, setting out clear plans and a pipeline for income generation from trusts and foundations.

● Work with the Trusts & Foundations Manager, Corporate Partnerships team and Communications team to support the development of strategies and campaigns to grow individual giving from existing volunteers and supporters.

● Undertake administrative duties to support the delivery of individual fundraising initiatives including matched-giving campaigns and Payroll Giving. 

● Work closely with the Trusts & Foundations Manager, Business Development Manager, Corporate Partnerships team and Communications team to ensure a cohesive approach and maximise all fundraising opportunities.

General

● Oversee and maintain specific fundraising administrative processes, including

recording of activity on the Salesforce CRM and internal databases.

● Maintain up-to-date knowledge of fundraising regulations, networks, and developments across the sector. 

● Adherence to Chapter One’s Donation Acceptance Policy.

● Contribute to forecasting and regular reporting, producing verbal and written reports for senior management as required.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:

● A commitment to Chapter One’s mission and values.

● Experience of fundraising, ideally from trusts and foundations.

● A demonstrable track record of successfully generating income and achieving targets. 

● An ability to create compelling and successful fundraising applications and proposals. 

● Excellent written communication skills, with an understanding of how to tailor communications for different audiences/contexts.

● Strong interpersonal skills, with the ability to build and manage relationships with a range of stakeholders, both internally and externally. 

● Evidence of effective prospect research, growing and managing a pipeline, planning for your portfolio and increasing income​.

● Good financial acumen and proven ability to present complex financial information accurately.

● Excellent organisational skills, attention to detail and high levels of accuracy.

● Ability to effectively work under pressure and manage conflicting priorities.

You’ll be more successful in the role if you have:

● Experience of individual giving or employee fundraising.

● Experience of working in a charity that has a strong corporate volunteering offer.​

● Experience using the Salesforce CRM Non-profit Success Pack.

Chapter One is an Equal Opportunity Employer. We value and celebrate diversity in backgrounds and experience and are deliberate about the kind of teams we are building. Literacy is a universal concern, and we need people from all backgrounds to maximise our innovation, creativity and impact. We especially welcome applications from persons who have experienced disadvantage and/or from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation.

Chapter One is committed to safeguarding children and young people. All postholders are subject to a satisfactory enhanced Disclosure and Barring Service disclosure. Copies of our Safeguarding Policy and Safer Recruitment Policy are available on request.

The Corporate and Community Volunteer Officer plays a crucial role at High Trees, focusing on driving our corporate volunteering strategy to deliver meaningful, high-impact programs that support both the local community and our corporate partners. Corporate volunteering is at the heart of this role, and you will take the lead in designing and delivering innovative initiatives that align with corporate social responsibility (CSR) goals and generate essential resources to sustain and grow High Trees’ diverse services.

As the primary point of contact for our corporate partners, you will build and maintain strong relationships with businesses, ensuring their engagement and contributions go beyond one-off activities to form lasting, strategic partnerships. You will design tailored corporate volunteering opportunities, such as team-building volunteer days and skills-based initiatives, that deliver measurable benefits for both the business and the community. You will also explore and secure additional funding streams through sponsorships, grants, and creative collaborations, positioning High Trees as a leader in impactful corporate-community engagement.

While the corporate element is the primary focus, you will also oversee High Trees broader volunteering program for local residents, managing their recruitment, training, and placement across our services. This includes providing young people with meaningful work experience placements that offer diverse opportunities for personal and professional development. This is a programme working with a small group of residents each year, with the focus on making sure the programme is of real tangible value to those involved.

This role is ideal for a highly motivated individual with a strong background in corporate engagement, relationship management, and strategic thinking, who is passionate about using partnerships to create lasting community impact.

About The Role

We have a brilliant new opportunity for an experienced finance expert to join our Finance and Assurance team as our new Head of Transformation. Reporting to our Associate Director of Finance, you will be leading finance transformation and process improvement activities across the finance directorate. You’ll play a key role in driving forward continuous improvement and delivering those key improvements to maximize the benefit of our Finance team.

We have recently implemented a new finance system, Unit4 ERPx. This role will require you to lead and manage the post implementation phase of processes and ongoing transformation activity. Additionally, you will drive best practice financial management and process efficiency and consistency, ensuring that the Society maintains an effective financial control environment.

Alzheimer's Society has recently been named on the Sunday Times Best Places to Work 2023! We have achieved excellent scores for workplace happiness, pride, and job satisfaction. This is a fantastic achievement and we're incredibly proud as this is a great indication of how far we’ve travelled over the past few years.

We would love to welcome more outstanding people to join our exciting journey to make the greatest difference for people affected by dementia.

This is a homeworking role, but you may be required to travel to attend meetings, events and team-days, so you must reside in the UK, have the correct right to work documents to work in the UK and be comfortable/willing to travel to our offices (London or Birmingham) if/when required.

About you

• Experience of managing successful projects and working with operational teams.
• Experience of systems implementation and post implementation embedding new processes and transitioning through change to steady state.
• Hold relevant financial accounting professional qualification; ACA, ACCA, CIPFA, ACMA (or equivalent) with post qualification experience operating at a senior level.
• Experience driving continuous improvement of financial process and promoting a culture to support this in a large organisation
• Experience leading teams in operating effective financial control environments, adopting a mindset of continuous improvement to strengthen controls and operational effectiveness.
• Experience of Unit4 ERPx or other ERP Finance Systems – particularly post implementation.

Person Specification

• Verbal and written communication skills to liaise with a diverse range of stakeholders.
• IT skills and extensive experience/knowledge on using Microsoft packages.
• Be confident in communicating, influencing, negotiating and managing internal and external stakeholders.
• Work collaboratively and be able to prioritise your workload effectively.
• Excellent organisational skills and great attention to detail.
• Advocate for Alzheimer’s Society, demonstrating passion and resilience to make a difference.

About Alzheimer's Society

At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins.  We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most.

Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation.

Our Values

We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia.

Every one of us is a Trusted expert, listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate, we are kind and honest, and we don’t shy away from challenges.

Through our values we will make the greatest difference for people affected by dementia.

Equal Opportunities

We’re a national charity providing dementia support to a community that’s ethnically diverse, but we don’t reflect this in our senior leadership. This needs to change.

We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We welcome applications from people of all backgrounds, particularly those from ethnically diverse communities who are traditionally underrepresented in the charity sector leadership roles.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.

We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.

£58,000 per annum

Permanent

Part home/Part office (London) based

UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.

This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) as a Senior Philanthropy Manager.

As a Senior Philanthropy Manager, you will excel in managing relationships with our existing partners and play a pivotal role in cultivating new partnerships across the UK. Our team raised over £11 million in 2024 and aims for even greater growth. You will be instrumental in increasing income through innovation, expanding and retaining partnerships, enhancing collaboration, and integrating relationship management.

To thrive in this role, you must be a passionate and influential relationship manager with a proven track record in building and maintaining high-value partnerships. You should have personal experience in securing and managing relationships at six-figure levels and achieving ambitious income targets. Confidence in driving new business, working collaboratively within an integrated team, and nurturing talent among colleagues is essential.

Act now and visit the website via the apply button to apply online.

Closing date: 9am, Friday 30 January 2025.

Interview date: Thursday 13 February 2025.

In return, we offer:

· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)

· outstanding training and learning opportunities and the support to flourish in your role

· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park

· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.

· the opportunity to work in a leading children’s organisation making a difference to children around the world

Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.

We anticipate most colleagues will work one or two days a week in the office on the Queen Elizabeth Olympic Park in Stratford, East London and the rest of the time from home.  We will happily discuss other flexible options to suit your circumstances.

We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.

UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.

The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.

We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.

If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.

If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.

Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)

Team: Advocacy

Location: Remote - commutable distance to Cardiff

Work pattern: Mon-Fri, 7 hours per day

Salary: Up to £36,649 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Advocacy and Government Relations Officer for Wales:

- Lead engagement with the Welsh Government and MSs

- Support engagement with the UK Parliament

- Monitor parliamentary activity daily and conducting online research

- Preparing position statements and responses to external policy developments

- Developing public-facing charity campaigns including online resources, organising events and delivering presentations

- Media spokesperson for Cats Protection

About the Advocacy team:

You will be working as part of the Advocacy & Government Relations team in the Advocacy & Influence Directorate. The team is made up of 8 members who work across the whole of the UK speaking up for cats. Our campaigns change laws to better protect the health and welfare of cats.

What we’re looking for in our Advocacy and Government Relations Officer for Wales:

- Experience of advocacy, public affairs or influencing work (which may include campaigns), ideally in Wales

- Lives within a commutable distance of Cardiff or willing to relocate to the area

- Experience of policy work and research

- Experience of dealing with high profile/ VIP individuals e.g. Ministers, MSs, MPs, MSPs, MLAs, Government Officials, Local Councillors and officers, corporate executives; professional organisations

- Proven ability to multi-task and work independently on own initiative, accurately and under pressure

- Experience of effective use of social media and the internet in an advocacy/campaign context

- A confident communicator with good written and oral skills; and great people skills

- Excellent organisational skills with the ability to be flexible and adaptable

- Intermediate skills using Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint

- Full, valid, UK  driving licence

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- Access to a wide range of internal and external learning and development opportunities

- A friendly and supportive team

- and much more

Application closing date: 30th January 2025

Virtual interview date: 17th & 19th February 2025

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening

3. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Job Title: Member and Supporter Experience Coordinator 

Team: Member and Supporter Experience 

Location: Hybrid (split between home-working and London), 1 day minimum a week in office 

Salary on appointment: £26,887-£32,000 per annum

This role is a full-time role, but we are open to part-time applicants happy to do a job-share. 

Context and purpose of role 

At the heart of the Ramblers lies our community of over 100,000 members and supporters, enabling us to fulfil our charitable mission across the length and breadth of Great Britain.

This role is pivotal in ensuring the delivery of excellent supporter service, coaching and empowering the Member and Supporter Experience Officers to meet the needs of our supporters. You will play a key role in fostering a positive experience for supporters, managing relationships with third-party suppliers, and driving continuous improvements across processes and systems. As a key point of contact for internal teams, you will traffic-control workloads, ensure smooth project delivery, and act as a champion for supporters across the organisation. 

Key Responsibilities: 

Team Leadership and Coaching 

• Provide day-to-day guidance and supervision for Member and Supporter Experience Officers, ensuring workloads are evenly distributed, priorities are clear, and deadlines are met. 

• Lead regular check-ins and team huddles to review progress, share updates, and address any challenges or blockers, in consultation with the Head of Member and Supporter Experience. 

• Coach and support Member and Supporter Experience Officers, providing the skills and knowledge to deliver excellent supporter service through tailored training and coaching 

• Support the monitoring of quality and productivity using satisfaction ratings, and performance measures. Take remedying actions, such as further training or support, in consultation with the Head of Member and Supporter Experience. 

• Co-ordinate key business project delivery within Supporter Care, liaising with other teams, coaching the team, and supporting delivery. 

Supplier and Project Management 

• Manage relationships with key suppliers, including Elovate, our payment processor, and fulfilment centre. Be responsible for briefing them on new projects and setting up procedures. 

• Monitor supplier SLAs and performance measures, ensuring consistently high standards. Manage projects with third-party suppliers to time and budget. 

• Proactively identify new solutions or efficiencies to improve working practices. 

Operational Oversight 

• Oversee the scheduling and management of team rotas, ensuring adequate coverage for incoming enquiries, including peak periods and project delivery deadlines. 

• Support the induction and onboarding of new team members, ensuring they are equipped with the knowledge and tools to excel in their roles. 

• Act as the first point of contact for incoming requests from other teams and campaign briefings, managing the team’s workload and rota. 

• Provide KPIs on request from the Head of Member and Supporter Experience. Deliver KPI, SLA and insight reporting that drives better decision-making. 

High standard supporter care 

• Support the team daily in answering incoming enquiries as part of the role. 

• Develop and maintain a framework for monitoring the quality of supporter interactions across all touch points and teams through call monitoring, complaints and compliments reporting, surveys, mystery shopping, satisfaction feedback and other performance measures. Where needed, work with relevant managers in other teams to develop solutions.  

• Regularly review the quality of interactions handled by team members (e.g., through spot-checking emails, calls, and case resolutions), offering constructive feedback and suggestions for improvement. 

Cross-Team Collaboration and Advocacy 

• Work closely with teams across the organisation to build and maintain knowledge bases that can be used by all teams to respond to queries and concerns, and to support teams in ensuring compliance with legal and regulatory requirements.

• Act as an ambassador for members and supporters across the organisation, sharing insights with colleagues. 

• Maintain strong relationships across the Ramblers, including Ramblers Cymru and Scotland, ensuring the team delivers a high standard of service aligned with organisational priorities. 

• Attend project planning meetings to ensure high-quality supporter care and brief the Supporter Care Team on new projects. 

Continuous Improvement 

• Monitor performance and implement actions to drive continuous improvement. 

• Recommend process improvements for key systems, such as the inbound enquiry system and CRM, in consultation with stakeholders. 

• Proactively identify training needs for team members based on performance trends, and coordinate tailored training sessions to address gaps. 

Volunteer and Digital Engagement 

• Manage office volunteers, ensuring they feel valued and supported to carry out their tasks effectively. 

• Input into the development of new digital products (e.g., website and mobile) to enhance membership value and support volunteer-led recruitment and retention efforts. 

Other 

• Undertake such other duties as may be reasonably required of the post. 

The person

Knowledge, Skills and Experience 

Essential: 

• Strong interpersonal and supervisory skills, with the ability to provide clear guidance, constructive feedback, and coaching to team members. 

• A high standard of organisational skills with the ability to effectively prioritise and manage own workload.

• Excellent interpersonal and communication skills, including the ability to write to a high standard.

• Strong numerical skills and the ability to use and interpret data.

• Ability to adapt style, tone and content to a relevant audience.

• Experience delivering excellent supporter or customer care (minimum 2 years’)

• A team player, able to develop collaborative, strong and effective working relationships. 

• Innovative and solutions-focussed with the ability to build knowledge and learn new skills.

• Experience in working with CRMs (e.g. Salesforce), customer care ticket systems (e.g. Zendesk or Service-cloud) and telephone management systems (e.g. CloudCall).    

Desirable: 

• Experience supporting and supervising teams in a customer or supporter-focused environment, including managing workloads and maintaining quality standards. 

• Interest in walking and/or being an advocate for the outdoors and natural environment.  

• Experience in managing knowledge, learning and/or training in a supporter or customer facing environment  

• Experience working within or alongside fundraising or membership teams.  

• Experience in providing insight and reporting in a supporter or customer facing environment.  

• Experience in working with volunteers, with an understanding of volunteer motivations and needs  

• Knowledge of relevant regulatory and legal requirements that impact charities.  

• Experience working with third party suppliers.  

Personal Attributes 

• A team player, develop collaborative, strong and effective working relationships. 

• Empathetic and patient, with a genuine desire to help members and supporters. 

• Positive and professional attitude. 

• Proactive and self-motivated with the ability to work independently. 

• Adaptable and flexible in a fast-paced environment. 

• Strong sense of responsibility and accountability. 

• Committed to the principles of inclusion and enabling everyone to feel welcome in the outdoors.   

 
 Values and Behaviours 

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people. 

Inclusive 

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.     

Inspiring 

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.     

Empowering 

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.      

Responsible 

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.   

Safer London works with some of the capital's most vulnerable and hard-to-reach children and young people, supporting them within the context of their lives and environments to build resilience and find their way through: we see their potential and help them to achieve it.

You are someone with the expertise and knowledge to provide inspirational leadership, to champion Safer London’s values, and to ensure that the voice of the children and young people we work with is heard and listened to, and that their needs inform everything we do and how we do it.

You are committed to creating and sustaining a supportive, empathetic and inclusive organisational culture for both those who work for Safer London and those we work with. Working closely with the Board of Trustees and the Senior Leadership Team, you will be responsible for developing and implementing the organisation’s long-term strategy, budget and business plans, bringing creative ideas and new approaches to the table.

You bring experience of partnership or multi-agency working and a solutions-focused approach to supporting, motivating and engaging employees, volunteers, beneficiaries and existing and prospective funders.

The basics

Location: Agile with regular travel around London and time in Safer London’s Southwark office

Contract: Permanent (subject to funding)

Hours: 32 hours per week (Safer London is a 4 day/32 hour working week organisation)

Starting salary: £85,000, rising to £104,500

Do you have the ambition to make a meaningful impact on the lives of autistic children and young people?

At St. John's, we've been making a positive difference in the lives of children and young people for nearly 140 years. We are now looking for an incredible Residential Support Worker to help us continue making that difference!

As a Residential Support Worker, you will work under the supervision and guidance of the Care Management Team, Senior Residential Support Workers, and Therapy Teams. You will support learners in both residential houses and the community, assisting with social and academic activities.

Our aim is to ensure all learners have equal opportunities to develop their independence and social skills, preparing them for adult life.

What will you be doing?

• Supporting learners with self-care and independence skills such as eating, drinking, washing, bathing, using the toilet, managing incontinence, dressing, mobility, and medication administration.
   
• Ensuring learners' care files are kept up to date and accurate.
   
• At the start of each shift, reviewing communication and log books, and liaising with staff at handover to ensure learners' needs are well documented and addressed.
   
• Establish supportive relationships with learners and encourage the development of stable relationships.
   
• Promote the emotional health and self-esteem of learners and support them through changes in their living situation and personal circumstances.

In return, we offer a fantastic working environment, generous holidays, career development opportunities, and more!

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. As part of our Safer Recruitment checks, an online search maybe carried out in line with Keeping Children Safe in Education.

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Documents

• Residential Support Worker - Day St J (002) - 2024.pdf (452.44 KB)

Be part of a team creating lasting change for young people at risk. In this vital role, you’ll provide direct support to children aged 10-17 who are vulnerable on the UK transport network, delivering tailored interventions to address issues such as exploitation, mental health, and safety. By working closely with British Transport Police, rail industry partners, and other professionals, you’ll play a critical role in identifying risks early, advocating for children, and helping them build a brighter future.

Key responsibilities: 

• Provide one-to-one and group interventions to young people.
• Conduct assessments and create tailored support plans for young people at risk.
• Collaborate with professionals, families, and young people to deliver solutions that prioritise safety and well-being.
• Raise awareness of child safeguarding in railway stations and public spaces.
• Ensure outcomes are measured and recorded using robust case management systems.

What we're looking for:

• Experience supporting vulnerable young people and families through structured, trauma-informed practices.
• Strong knowledge of child protection, safeguarding, and contextual safeguarding principles.
• A relevant qualification in youth work, social care, or similar (or equivalent experience).
• A full UK driving license and access to a vehicle.

What we offer

As well as helping some of the world’s most vulnerable children and young people, we offer some great perks:

• Time out. You’ll start with 25 days holiday per year to recharge the batteries. After three years, this will increase by an extra day per year until you reach a relaxing 30 days leave.
• Pension. We offer a pension contribution of 6% of annual salary.
• Birthday leave and ‘Railway Children Day’. You’ll get two additional days of annual leave in your birthday month and around Christmas time.
• A culture we’re proud of. Driven by our CEO, family values are at the heart of our culture and make Railway Children an incredible place to work.
• Flexible working environment and home working. It’s one of the reasons why our staff retention is so impressive!

To apply for this position, complete the application form online. We we will only accept applications using this form and not CVs, academic certificates or covering letters. Please include job title applied for in the email subject line. 

Closing date: Friday 31st January at 5pm

Only those to be invited for interview will be informed of the outcome of their application. Applicants who have not heard within two weeks of the closing date should assume they have been unsuccessful.

As the UK’s leading dementia research charity, we’re determined to stop this from becoming a reality. We’re working to revolutionise the way we treat, diagnose and prevent dementia. But we will not stop there. With your support, we will keep going until every person is free from the heartbreak of dementia. We exist for a cure.

We have a new full-time vacancy for an Officer to join the Prospect Development team (the team currently consists of one Manager, one Officer and one Executive). In this role you will work most closely with our Philanthropy and Partnerships team but will have the opportunity to work with other teams across the charity.

In the role you will provide excellent research on high-value prospects which will assist stakeholder teams in building and maintaining high-value relationships and facilitating high-value giving. You will support on building and maintaining a pipeline of high-value individuals, charitable trusts and foundations, and companies interested in supporting the work of ARUK. In addition, you will support the Prospect Development Manager in carrying out due diligence on individuals and organisations when required.

This role sits within the wider Insight and Strategic Development function, the aim of which is to maximise ARUK’s fundraised income by driving collaborative, efficient and sustainable fundraising whilst putting supporters at the heart of everything we do.

Main duties and responsibilities of the role:

Prospect Development

· Use a proactive and creative approach to identify new prospects from ARUK’s fundraising CRM, networks and other sources. 

· Support the Prospect Development manager in preparing for, and the tracking and management of prospects for ARUK’s new high-value campaign.

· Undertake detailed research into potential prospects in order to establish philanthropic capacity.

· Write high quality research profiles on prospects and donors to brief fundraisers, senior leadership, senior volunteers and other key stakeholders

· Create detailed and thorough due diligence profiles to flag risks associated with potential funders

· Undertake data mining activity and prospect verification work. 

· Respond promptly and efficiently to ad-hoc requests from fundraising teams, ensuring we are equipped to act on new fundraising opportunities.

· Support fundraising colleagues to manage their portfolios and prioritise prospects.

· Assist with training other teams in basic research, prospect management, database use and understanding of due diligence policies. 

Partnership working

· Proactively build partnerships across the Fundraising Department and with other teams.

· Identify and communicate opportunities for cross team working to maximise income. 

Information Management

· Ensure useful, accurate and clear record keeping of prospects on the fundraising CRM to allow us to identify connections and build our networks. 

· Be mindful of data protection law and confidentiality and keep abreast of changes. 

· Store information appropriately, with sources and in a clear and retrievable format.

· Collaborate with the Data Services team to make improvements to data management and processes. 

What we are looking for:

· Experience of conducting prospect research and/or due diligence research (candidates with other fundraising or non-scientific research experience may be considered).

· Experience of working with CRMs.

· Understanding of Data Protection and confidentiality.

· Ability to work with independence, intelligence, drive and initiative.

· Excellent verbal and written communication skills.

· Excellent relationship management skills.

· Ability to prioritise and effectively manage multiple tasks.

· Good planning and organisational skills with excellent attention to detail.

· Confidence working with computers; knowledge of Word, Excel and Outlook.

· Work well as part of a team, but proactive and can work independently.

· A confident and friendly manner.

· Creativity, innovation and resourcefulness to identify opportunities.

· Highly motivated and naturally inquisitive.

· Understanding and awareness of the bigger picture.

Additional Information:

Ways of working: As part of our Agile ways of working you will be required to work approximately 2 days a week from the office, which is subject to the requirements of the role and the business needs. Flexibility on where you work can be split between working from home and our office.

Roles that are classed as part of the Agile ways of working are not able to claim any costs for Mileage/Travel on Public Transport, Accommodation and/or Meals.  This includes when attending the office for various meetings/events.

Our Office: Our office is at 3 Riverside, Granta Park, Great Abington, Cambridge, CB21 6AD. 

Salary: Circa £30,000 per annum, plus benefits

Please download the Vacancy Pack on our website for more information.

The closing date for applications is the 2nd February 2025, with interviews likely to be held week commencing the 10th February 2025. Please indicate in your covering letter if you are unable to attend an interview on a certain date. We would encourage you to submit your application at the earliest opportunity, as on occasion we may have to bring forward the interview date and/or the closing date based on the needs of the business. Although a possibility, this will only happen in exceptional circumstances. Please indicate in your covering letter if you are unable to attend an interview on a certain date.

We value diversity and are committed to creating an inclusive culture where everyone can be themselves and reach their full potential.  We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.  Any offer of employment is however subject to you having the right to work in the UK.

As part of our commitment to being an inclusive employer and ensuring fairness and consistency in our selection process, we will handle your CV and application with the utmost confidentiality. While we strive to anonymise your CV where possible, there are certain sections, such as the application question, that cannot be fully anonymised. We kindly ask that you remove any personal information, including your name, when answering the application question. The hiring panel will not have access to your personal details, such as your name and address, until you are invited for an interview. Should you require any adjustments at either the application or interview stage, please contact us via our website.

How to apply: Please create an online account using our Online Recruitment Platform which can be accessed through our Job Vacancies page. You will be able to attach your CV to your application and track the status of your application.

About Alzheimer’s Research UK: Alzheimer's Research UK is the UK's leading dementia research charity. Our mission is to accelerate progress towards a cure.  Today 1 in 2 people will be impacted by dementia, either through caring for a loved one, developing it themselves or tragically both. But there is hope. 

There has never been a more important and exciting time in dementia research. With promising new drugs in clinical trials that slow the progression of the diseases that cause it, and revolutionary new ways to diagnose them on the horizon, we are now at a tipping point. Working with the smartest minds globally and across the UK, with industry and academia, Alzheimer’s Research UK is uniquely placed to invest in the very best research identifying barriers to a cure and knocking them down so that there are more and better treatments for everyone with dementia. For the first time in history, we can see a future where people with dementia can get a swift and accurate diagnosis, and effective treatments that could slow or even stop their disease. We stand for everyone affected by dementia. We stand for a cure. 

In 2024, we were incredibly proud to be awarded a 3-star accreditation by Best Companies which recognises ‘World Class’ levels of workplace engagement. This is the second consecutive time; we have been awarded a Best Companies 3-star accreditation.

We were also listed in the prestigious Best Companies lists:

· 18th in the 100 Best Large Companies to Work For in the UK.

· 10th in the 50 Best Companies to Work For in the East of England.

· 2nd in the 30 Best Companies to Work For in the Charity Sector.

In addition, we were also shortlisted for a special award recognising the work undertaken on reducing our environmental impact.

In 2021, we were awarded the HR Management award by The Charity Times for our Wellbeing initiatives throughout the pandemic.

In 2020, we demonstrated our commitment to changing the way we think and act about mental health in the workplace and signed the Time to Change Employer Pledge. 

ARUK really does look after its people, where you will be able to add value and make a difference. 

To view further details about working for us and the benefits we offer, please visit Alzheimer’s Research UK

Student Fundraising Executive

Hybrid & remote working options available

£25,000-£29,000 (dependent on experience)

Immediate start

About us

Meningitis Research Foundation is an international health charity headquartered in the UK, driven by a passionate mission to prevent the devastating impact of meningitis. Founded by individuals whose lives were profoundly affected by meningitis; we are dedicated to enabling positive change by uniting people and knowledge to save lives.

Currently, our student team supports hundreds of students per year to take part in some incredible fundraising challenges. This includes national and international treks and marathons, such as climbing Kilimanjaro, trekking across the Morocco High Atlas Mountains, or running 26.2 miles through Budapest.

Working as one of our Student Fundraising Executives you will be joining our Events and Community Fundraising team and be involved in organising, recruiting, and resourcing students from across the UK and Republic of Ireland.

You will learn to build relationships with university partners and be involved in supporting the students who sign up to become fundraisers for our charity.

This is a hugely rewarding role, with a lot of variety. Full training for the position will be provided and you will join an incredibly supportive, successful, and passionate fundraising team.

Key tasks and fundraising activities.

• Attending meetings and presenting to student groups across the UK.
• Promoting Meningitis Research Foundation.
• Speaking about our student programme to universities across the UK developing and building relationships.
• Attending meetings and presenting to student groups across the UK.
• Promote student challenges and recruit students to sign up to events, engaging with students both face to face, online and via the telephone.
• Account manage a group of university partners.
• Provide stewardship and support for student challenge participants, through regular contact, and providing ideas and merchandise to aid the success of their fundraising efforts.
• Maintain accurate and up to date CRM records of participants and financial information relating to events.
• Produce progress reports to the team.
• Identify and implement ways of solving problems and optimising new opportunities.
• Provide assistance in the running of other fundraising events and activities.
• Create newsletters, supporter communications and social media content.

Skills and experience required.

• Genuine interest in working within the charity sector.
• Effective communication skills, both face to face and over the phone.
• Good organisational skills and ability to use initiative and work with autonomy.
• Experience working within a RAG society of within the charity sector desirable but non-essential.
• Ability to work anti-social hours (evening and weekends) during our student sign up season (Sept-Nov). All travel and accommodation paid for.

This is a full-time vacancy with opportunities for training development and progression and is a great starting point for a successful career within Fundraising.

To be considered for the position, please apply with an up-to-date copy of your CV and a cover letter, detailing your reasons for interest in the role and suitability. This will be reviewed by our internal recruitment team, who will be in touch with you to discuss the role in more detail if suitable.

Interviews to be held week commencing 3rd of February.

Closing date for applications- 27th of January.