Full-Time Jobs

Job Description ​​and Person Specification

Job title: Commercial Officer

Reporting to: Senior Commercial Manager

Location: Field based, with regular visits to the office and our food partner locations.

Contract type: Permanent  

Hours per week: 35 hours Full Time

Salary & Grade: £30,287 - £31,881

Our Vision: A UK where “No good food goes to waste”. 

We are UK’s national network of charitable food redistributors, made up of 18 independent organisations. Together, we take good quality surplus food from right across the food industry and get it to approximately 8,500 frontline charities and community groups.  Every week we provide enough food to create almost a million meals for vulnerable people.

There has never been a more exciting time to join an organisation at the heart of public consciousness. For more information visit our website.

FareShare is an equal opportunity employer, and we welcome applications from all backgrounds and abilities and as a Disability Confident Employer, we provide reasonable adjustments.

We aim to recruit from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company [EB1] stronger. If you share our values and our commitment to redistributing surplus food, come and join us. 

The role 

Main areas of responsibility

The Commercial Officer will support the development, identification, and management of relationships with key Fresh Produce industry partners, securing sustainable sources of surplus food for the FareShare network. You will support the Commercial Manager’s and other internal teams to execute joint business plans, deliver strategic projects, and support our partners to overcome barriers to redistributing surplus food.

This role will involve working with partners to ensure consistent delivery of agreed initiatives and develop solutions that add value for both FareShare and its partners. You will also play a key role in ensuring regular communication and reporting to drive progress and maintain strong relationships.

You will work closely with FareShare colleagues within FareShare and across the UK in our partner organisations in order to provide the best service to our food partners, our network, and the charities we deliver to.

Partnership Support

• With support from Commercial Manager’s, undertake research to identify potential new partners in the Fresh Produce Industry and manage relationships with new and current partners.
• Assist in developing and maintaining Joint Business Plans with Fresh Produce industry partners to drive growth in surplus food redistribution, funding, and strategic initiatives.
• Maintain regular communication with food partners, including on-site visits, to ensure alignment and progress against agreed objectives.
• Research and understand our partners, including key ESG initiatives, waste streams, key personnel within the organisation that will help drive its success and engage the relevant internal departments through both desked based research and face to face contact.
• Create and deliver engaging presentations for the acquisition and retention of food partners, effectively presenting the benefits of working with FareShare.
• Use our food data and other stats to identify trends to food partner supply and to effectively manage food partners, identifying appropriate milestones and opportunities to prompt lapsed or infrequent partners.
• Collaborate with Operations, Marketing, Fundraising, and Volunteering teams to optimise supplier onboarding, food distribution, and partner communications.
• Support with the administration of the Surplus with Purpose Fund.

Project Support

• Support on projects with our partners, liaising with cross-functional teams such as, Supply Chain, Operations, and Network Development to deliver objectives.
• Support the delivery of internal cross-functional projects designed to increase food volumes and strategic value for FareShare.

Person Specification 

 Essential Criteria 

• Experience of working in or alongside the food industry in account management or customer facing role
• Strong relationship skills, building and maintaining relationships across a range of levels and with both internal and external stakeholders
• Strong written and verbal communication skills; experience in presenting confidently to a range of stakeholders at varying levels
• Good organisational skills and the ability to prioritise multiple tasks whilst maintaining attention to detail
• Good knowledge of Microsoft Offices packages and a good level of numeracy and literacy. 

Desirable Criteria 

• Experience of managing accounts in the FMCG, food, retail or other fast moving customer service orientated sector
• Track record of using selling and negotiation skills with professionalism and integrity to achieve desired outcomes & targets.
• Management of initiatives and projects such as new product launches, operational initiatives, promotional activity or similar
• Experience of analysing and communicating data.
• Knowledge of, or experience in, the Fresh Produce industry
• Knowledge of and interest in Sustainable Development, Corporate Social Responsibility and experience of its application within the business environment.

Competencies and behaviours 

• Demonstrable interest in, and understanding of food waste and surplus redistribution
• Motivation towards, and interest in, FareShare’s mission
• Problem solving ability, able to think laterally and creatively
• Highly motivated, comfortable working independently and using initiative as well as being an enthusiastic team player contributing to group tasks and team working

Benefits

• Hybrid / Flexible working, with regular UK travel
• 28 days’ annual leave + 8 bank holidays
• Employers pension contribution
• Employee Assistance Program
• Interest free bicycle purchase loan scheme
• Season ticket loan

Support Administrator – Fuel Bank Foundation

Contract Type: Full Time, Fixed Term (12 months)
Hours: 37.5 hours per week, Monday to Friday, 9:00 AM – 5:00 PM
Location: Remote (based in the West Midlands) with occasional travel for team meetings within the Midlands.

Are you a confident communicator with excellent administrative skills? Do you thrive in a fast-paced, dynamic environment, managing customer queries and applications processing? Are you flexible, empathetic, and dedicated to delivering outstanding customer service? If so, this role is perfect for you.

At Fuel Bank Foundation, we are the UK’s leading charity for fuel poverty, committed to tackling the challenges of fuel crisis support. Through our innovative network of community partnerships, we provide emergency financial assistance and practical solutions for individuals unable to pre-pay for their energy.

As a Support Administrator, you will be instrumental in ensuring the seamless operation of our charity network activities. You’ll work closely with internal teams and community-based partners to deliver high-quality administrative support, maintain accurate data, and drive improvements in service delivery.

Key Responsibilities:

• Inbox Management: Manage and respond to daily queries received in inboxes with a focus on efficient communication.
• Data Integrity: Request and gather additional information from partners and applicants, updating in-house CRM systems and Excel spreadsheets to maintain accurate, reliable records.
• Escalation: Proactively escalate unresolved queries to the appropriate team members.
• Document Management: File electronic documentation accurately and maintain a central registry of Network Members to ensure compliance with regulatory standards.
• Partner Coordination: Act as the first point of contact for Network Partners, addressing inquiries and providing support.
• Audit Compliance: Monitor and track partner activities, ensuring adherence to internal audit processes.
• Training Preparation: Assist in preparing and dispatching training resources for partners and help organize partner training sessions.
• Data Analysis: Collect and analyse data to identify areas for improvement in network operations and contribute to process enhancement initiatives.
• Process Improvement: Recommend and implement solutions to streamline administrative processes and improve efficiency.

 What We’re Looking For:

• Administrative Expertise: Strong background in administration with experience managing records, reports, and correspondence.
• Communication Skills: Excellent verbal and written skills, with the ability to adapt communication styles for diverse audiences.
• Technical Proficiency: Proficient in Microsoft Office Suite, particularly Excel and Outlook.
• Organisational Abilities: Exceptional attention to detail and time management skills to manage workload effectively.
• Problem Solving: A proactive problem solver with strong decision-making capabilities.
• Teamwork: Collaborative mindset with the ability to work independently and as part of a high-performing team.
• Adaptability: Flexibility to adapt to changing priorities and support partner communications.

 Desirable Skills:

• Knowledge of the energy sector, fuel poverty challenges, or experience in the charity sector is advantageous but not essential.

 What You’ll Receive in Return:

• Team Support: Join a supportive and collaborative team committed to your success.
• Enhanced Annual Leave: 27.5 days annual leave plus bank holidays, with the option to buy or sell additional days.
• Flexible Working: Enjoy a flexible schedule that supports a healthy work-life balance.
• Comprehensive Benefits:
  • Enhanced pension contributions.
  • Private healthcare and access to an Employee Assistance Programme.
• Training and Development: Benefit from a comprehensive onboarding programme and ongoing professional development opportunities.
• Equal Opportunities Employer: We are committed to fostering an inclusive and diverse workplace.

About Us:

Roald Dahl's Marvellous Children's Charity provides specialist nurses and support for seriously ill children across the UK. Our vision is that every seriously ill child deserves a Roald Dahl Specialist Nurse and fundraising is core to achieving this. 

Job Descripton:

The role’s main task is to maximise income from trusts by the creation of high-quality applications and reports to funders, and by providing excellent account management and cross-team collaboration.  We want someone who shares our core values of being child focussed, sparky, empowering, resourceful and kind and who can live by the ethos of who Roald Dahl was and what he is delivering through his legacy. This is an exciting opportuntiy for someone who is flexible, has excellent organisation skills and wants to be part of a supportive, marvellous team.

Key Responsibilities:

Supported by the Head of Development and the rest of the team:

- Trust Research: Proactively identify trusts and research them for suitability.

- Trust Applications: Gather information, curate it and write it up into informative, engaging, high quality applications, giving trusts the opportunity to fund our work.

- Trusts relationships: Build relationships with our funders through letters, email, telephone calls and face to face engagements.  Provide high quality account management, maximising income generation and relationshio longevity.

- Reporting: Gather the necessary information to compile reports that give funders real insight into what they have achieved. 

- Support the rest of the team: To gain experience and maximise fundraising opportunities, you will support other members of the fundraising and communications team in their work - whether that is gathering information for an application, administration, proof-reading a report, or helping with an event.

- Additional areas : With the support of more senior staff, participate in the development of strategy, planning and tactics in relation to trusts fundraising. 

These responsibilities are subject to review and may be varied in emphasis depending on operational requirements.

Person Specification:

- Minimum one year experience working or volunteering for a charity.

- Experience in writing successful bids and securing income, ideally from trusts.

- The ability to take complex information and translate this into persuasive written communication.

- Solid research skills, which can be applied to identification of suitable new prospects for our funding pipeline.

- Ability to operate in a highly cohesive, high performing team based on the principles of trust, mutual respect, and empowerment.

- Effective time management skills and the ability to prioritise conflicting workloads successfully.

- A high level of competence in using Microsoft Office software notably Excel, Word and generic databases. 

Other Information:

• Roald Dahl’s Marvellous Children’s Charity is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Confirmation of appointment will be subject to a satisfactory standard Disclosure and Barring Service check. 

• The appointment is subject to the satisfactory completion of a probation period. 

• Roald Dahl’s Marvellous Children’s Charity is committed to giving equal opportunity to everyone, regardless of background. While our offices are not currently accessible for people with significant mobility difficulties, we will make all reasonable adjustments to allow the most suitable candidate to perform their role effectively. 

• The post holder will have the right to work in the UK.

Are you experienced in Church and Community Mobilisation? Are you passionate about mobilising churches in integral mission to transform their situations and lift people out of poverty? Do you enjoy the challenge of problem solving, working within different cultures and building partnerships? Are you a strategic problem solver, with a commitment to ensuring quality implementation and strong impact? This might be just the role for you!

BMS World Mission is a Christian mission organisation, working in over 30 countries on four continents, to help people experience fullness of life in Jesus Christ. Supporting Church and Community Mobilisation (CCM) is one way BMS works with local churches. CCM seeks to envision churches in integral mission and empower them to reach out to their communities and use their God-given local resources in a sustainable and holistic manner. BMS is currently supporting CCM in Africa and Asia through its partner organisations.

As the Church and Community Mobilisation (CCM) Lead, your role will be to oversee the global CCM strategy and ensure it is effectively leading to sustainable and holistic impact. You will work closely with the CCM partners, the CCM Coordinator for Africa, the Head of Programme for Hope for the World, and other CCM stakeholders within and outside of BMS World Mission.

The role includes:
- Overseeing the implementation of the CCM strategy for Africa.
- Leading the development of the CCM strategy for Asia
- Effectively line manage the CCM Coordinator for Africa and BMS Mission Personnel
- Being the Partner Lead to BMS partners implementing CCM and other similar programmes. This includes supporting partners with their compliance, reporting, budgets and policies in accordance with BMS procedures
- Ensuring that partners develop and implement effective CCM strategies which lead to sustainable and holistic impact
- Building the capacity of wider BMS staff and partners on CCM

We are looking for a highly organised person, with significant experience in CCM, who is excellent at coordinating and building effective teams. They will be sympathetic to BMS’ beliefs and values, and be a committed Christian. This is a stimulating, busy and very fulfilling role involving travel abroad for some weeks each year.

Apply now

Do you want to be part of a dynamic and innovative fundraising team? Do you want to raise money for some of society’s most pressing challenges and play a key role in an ambitious fundraising and volunteering campaign?

We are looking to recruit a Philanthropy Officer to join us at this very exciting time. The Philanthropy Officer will be responsible for the relationship management of a portfolio of around 100 prospective donors in order to raise funds for a range of key projects. They will be responsible for the entire prospect relationship management process including researching, cultivating, asking and stewarding. 

This role will play an integral part in supporting donations to improve student experience and across key areas of research.

As part of an award-winning team and led by some of the most respected names in higher education fundraising, you’ll get the chance to work across the team and wider university to encourage new donors to make long-term, sustainable and significant £5k plus gifts. You will also have the opportunity to work with our senior team on proposals to top donors enabling you to get experience of working with some of the most successful and experienced major gift fundraisers in the UK Higher Education sector. 

You will be provided with a robust induction and an ongoing training program that will include support from the University as well as expert external providers.

The Development and Alumni Relations Office (DARO) exists to support The University of Birmingham's academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Charity People is delighted to have partnered with Start Network to find a new Head of Resource Mobilisation - a vital role within Start Network, and one responsible for developing and delivering on the income strategy for global programmes and taking the team to new heights following impressive growth and impact over the past few years.

Start Network's purpose is to be a catalyst for system-level change that improves the efficiency, effectiveness and ethics of humanitarian action, and achieve this by working as a network to develop, test & spread new ways of collaborating and resourcing locally-led crisis response and anticipation. Their current membership is made up of over 130 local, national and international NGOs based all around the world. They also support 10 national and regional hubs made up of civil society organisations and NGOs as our vehicle for devolving power, resources and accountability.

About the role

At the core of this role is the need to bring onboard new donors to support their vision, as well as establishing thriving new partnerships with allies across the sector in order to influence future funding decisions that impact those affected by humanitarian crises.

The role involves cultivating high-value donor relationships, securing large, multi-year grants, and creating innovative pitches to maximise funding opportunities. Collaboration across teams and with partners will be essential in order to produce quality donor reports, proposals, and budgets while ensuring compliance with donor policies.

The role will also involve representing Start Network at various global events, where exceptional networking and influencing skills will be key to shaping funding strategies and further building our reputation globally. As a senior leader, you will manage and mentor a high-performing team, champion a positive fundraising culture, and contribute to organisational strategy and growth.

This Head role will also be part of Start Network Senior Management Group, who meet quarterly with the Senior Leadership Team to discuss key strategic decisions and initiatives across the network.

This permanent role is based in their London office in Old Street and comes with a salary of up to £62,000 (inclusive of London weighting) and an excellent benefits package including:

• Hybrid working with options to work from home and remotely
• Flexible working arrangements
• Contributory pension
• Life Assurance
• Family friendly policies
• Learning and development opportunities for individuals and cross-organisationally
• 25 days' holiday plus 2 company days over the Christmas/End of Year period
• Opportunity for overseas travel

About You

This role requires a strategic thinker; an exceptional fundraising leader with experience managing key donor relations and securing seven and eight figure grants. The ideal candidate will excel in managing dynamic donor portfolios from institutional funders (at large scale) and

has successfully grown new income streams, and harnessed new donor relationships from a range of sources (trusts, foundations and corporates).

You will need to demonstrate an ability to:

• To manage small to medium size teams
• Create compelling complex proposals
• Build bold, and dynamic fundraising strategies
• Grow income portfolios by 10%-20% annually
• Devise budgets for complex programmes
• Utilise excellent professional networks
• Showcase brilliant relationship-building expertise, and;
• Demonstrate knowledge of the global aid sector and philanthropy trends globally

This truly is a wonderful opportunity, and excited to talk to interested candidates who want to find out more. Charity People are the chosen recruitment partner for this search - please contact who can tell you more about Start Network, this incredible role, and how to apply.

Charity People actively promotes equality, diversity and inclusion. We match charity needs with the skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The Centre for Deaf and Hard of Hearing People (CfD) is a registered small-sized charity that delivers a wide range of services including community development and assistive equipment services to people in Bristol who are Deaf, hard of hearing or deafened. As our mission statement says, we are working toward creating a Bristol “where everyone can participate in all aspects of life in the city, whatever their level of hearing”.

CfD challenges the prejudice and barriers that Deaf and hard of hearing people face in their daily lives. We are developing exciting new plans for activities that will contribute to our aims and promote equality for all deaf people. 

CfD is seeking a Manager to run our Equipment Service, contribute to projects and support our CEO as we move forward with our new plans. The post-holder will be based at the Vassall Centre, Gill Ave, Fishponds, Bristol, BS16 2QQ.

This is an exciting opportunity to help CfD grow. You will manage our Equipment Service for Deaf and hard of hearing people, with a focus on developing the scope and reach of the service. You will also contribute to a portfolio of projects and support the CEO by managing staff and leading on areas of work such as HR and Health and Safety. We welcome applications from people who have experience of working with or supporting deaf people and those with management, administrative and marketing experience who would like to use these skills in a new area.

Summary of duties:

Equipment Service

The Manager will oversee the running of the Equipment Service, managing the two Equipment Officers and the two CfD Administrators, as well as being responsible for the Resource Room. You will also be responsible for the marketing of the Equipment Service, developing the existing marketing strategy and implementing your new approach. This part of your role will take 20 hours a week.

The Manager will also be responsible for developing the Equipment Service so that we reach more people, make more use of Bluetooth technology and offer more support to existing clients. This part of your role will take 7 hours a week.

The role may develop to include spending some time as an Equipment Officer, visiting clients, making assessments and providing equipment to clients. Training will be provided for this part of the role.

These parts of the role are core. All candidates will be asked to carry out these duties.

Additional hours are also available to:

1. Work an additional 3 hours a week developing the Equipment Service

2. Work with other CfD staff to develop and run projects and support the CfD CEO. This work will be up to an additional day a week (7.5 hours a week)

Current projects include:

· Developing new ways of supporting Deaf and hard of hearing people, with an emphasis on setting up “Living with Hearing Loss“ workshops and peer support groups for hard of hearing people.

· South Gloucestershire project – bringing Deaf and hard of hearing people together through monthly sessions with a focus on wellbeing.

· Community Development projects – these seek to build resilience, bring people together, and to make connections to their communities.

Support Role

You will support our CEO, Justin Smith, by dealing with queries from staff, deputising at some meetings and leading on HR matters, Health and Safety and GDPR.

This will be an exciting and challenging role. You will be busy, but you will be able to make a real contribution to CfD and to the lives of Deaf and hard of hearing people in Bristol and the surrounding counties.

Does this sound like you?

The main responsibilities are to:

Equipment Service

1. Manage, maintain, and improve the Equipment Service.

2. Line-manage the two Equipment Officers and the two CfD Administrators.

3. Develop and implement the current marketing strategy for the Equipment Service, including use of social media, the CfD website, outreach work and presentations.

4. Produce equipment service reports for the CfD Trustees and Bristol City Council in a timely manner and to a professional standard.

5. Work with the CfD Communications and Engagement Officer to develop the Equipment Service Newsletter so it becomes a CfD newsletter of interest to deaf people throughout Bristol and the surrounding counties.

6. Improve the Equipment Service website so that it becomes a resource for clients and professionals.

Projects

Tasks will include some of the following:

1. Manage contracts and support staff to manage their budgets across a number of projects.

2. Lead on using our database to produce high quality statistics on our work.

3. Support staff to ensure that CfD produces reports for funders to meet the required deadlines.

4. Contribute to a number of projects, including developing new ways of supporting hard of hearing people to adjust to hearing loss and to find effective strategies for meeting the challenges that hard of hearing people face in Bristol.

CEO Support

Tasks will include some of the following:

1. Lead on HR, Health and Safety, Risk Management, GDPR compliance and good practice.

2. Deputise for the CEO at selected meetings and events, and to develop and maintain relationships with key external partners and agencies.

3. Work with the CEO to cost and implement new initiatives and service delivery opportunities.

General

1. Attend conferences, training and other staff development opportunities. 

2. Develop an agreed personal training plan and carry this out using internal and external training as required.

3. Adhere to and promote CfD’s policies and standards, especially the Equal Opportunities, Data Protection, Safeguarding, Health and Safety and Communication policies.

4. Act as an ambassador for CfD; promoting a positive and professional image and attitude at all times.

5. Support the CEO and other CfD staff in achieving the aims of CfD and carry out such other relevant duties as may be agreed.

6. Support CfD to find funding for new projects involving Deaf and Hard of Hearing people.

7. Coordinate and manage own Access to Work support (if needed).

Terms and conditions:

1. This is a part/full-time position of 27- 37.5 hours a week.  CfD’s core hours are 10am – 4pm. Occasional evening and weekend work may be required. Applications are welcome from candidates who wish to work for any number of hours between 27 and 37.5 (full-time). Part-time hours may be split across 4 or 5 days.

2. This is a permanent post, subject to availability of funding. Equipment Service funding from Bristol City Council is renewed every 3 years subject to CfD winning a competitive tender.  The current service contract will run to the end of March 2026.

3. Salary £27,500 - £31,000 a year pro rata.

Note:

The final interpretation of this job description rests with the CEO in consultation with the Board of Trustees and the jobholder. The job description will be reviewed in the course of supervision meetings and any amendments will be negotiated with the jobholder. The jobholder is also expected to share in other CfD activities as time permits and by agreement with the CEO.

 Essential skills, abilities and knowledge:

· Educated to A-Level standard, including Maths and English GCSEs.

· Knowledge and understanding of the voluntary sector and sympathy with the objectives of CfD.

· Able to deal with telephone calls and queries (through interpreter if required) in a pleasant manner.

· Some knowledge of specialist equipment for Deaf and hard of hearing people.

· Experience of producing reports.

· Experience of collating and inputting data onto databases and extracting information for monitoring (CfD uses a CRM system called “Charitylog”. Training will be provided for this system).

· Experience of delivering projects or services in a timely manner and to budget.

· Able to use Microsoft office to a high level, including Word and Excel.

· Ability to monitor budgets and use Excel to check and prepare budgets.

· Ability to write clear and concise documents suitable for a range of audiences, including professionals and service-users.

· Understanding of the importance of evaluating a service.

· Ability to deliver presentations to small and medium-sized audiences in an engaging manner.

· Ability to form positive working relationships with other professionals.

Desirable skills, abilities and knowledge:

· A marketing qualification or experience of marketing a service.

· Experience of working with Deaf and/or hard of hearing people.

· Ability to communicate in British Sign Language (training can be provided).

· Experience of working closely with service users and explaining complex issues clearly.

· Understanding of the social model of disability.

· Experience of using social media and writing content for websites.

· Experience of managing staff.

Things we expect all staff to support us with:

· Actively seek out opportunities for development and income generation.

· Read, understand and follow CfD’s policies and procedures.

· Stay up to date with key developments in your specialist area.

· Be willing to occasionally work evenings and weekends.

· Participate in team-meetings and development days.

· Be willing to travel across Bristol and occasionally further afield.

· Represent CfD at local, regional and national meetings and events.

In return, you will receive:

• Competitive pay and holiday allowance

o  25 days a year plus Bank Holidays pro rata per year

• Employee pension contributions

• A flexible working policy

o Our core hours are 10:00 until 16:00 Monday to Friday

• The opportunity to be part of a committed, skilled and supportive team

• Support to develop your skills further

Equipment Service – Further Information:

The aim of the Equipment Service is to make sure that clients get the equipment they need and are confident in using it.  We support clients to be independent by helping to remove some of the barriers they face because of their hearing loss.

The Deaf Equipment Service is contracted to CfD by Bristol City Council. CfD has run the Equipment Service for Deaf and hard of hearing people for over 10 years. Our Equipment Officers make pre-arranged visits to the homes of Deaf, deafblind and hard of hearing people within the city of Bristol. We carry out assessments to find out what clients need and then supply the equipment (usually free of charge), provide training so clients know how to use it and support clients if they need repairs or replacement equipment. Every year we work with around 400 clients. The equipment we supply includes TV listening devices, flashing doorbells, amplified telephones and personal listeners. We are developing an outreach programme to try and reach as many deaf people in Bristol as we can.

As the Manager of the Equipment Service, your main tasks will be:

1. Manage, maintain, and improve the Equipment Service to make sure all KPIs are met.

2. Manage the Equipment Service budget and make sure all activities are delivered within budget.

3. Manage the two part-time Equipment Officers and the two CfD Administrators, including conducting supervisions, and chairing team meetings.

4. Develop and implement the marketing strategy for the Equipment Service so that the service expands to meet our new targets.

5. Support the administrators to monitor the Equipment Service email inbox, responding promptly to all customer related queries. 

6. Keep records using CfD’s Charitylog database, electronic files and some paper records.

7. Produce regular reports and statistics on work done.

8. Develop the Equipment Service by:

a. Exploring how workshops on hearing loss can be used to support hard of hearing people.

b. Developing peer-support as a way of promoting the wellbeing of hard of hearing people.

9. Review and improve the administrative systems e.g. electronic and paper filing systems, data collection, record management.  

10. Greet visitors to the resource centre and provide demonstrations of a selection of assistive technology.

11. Work with the Equipment Service Team to provide content for the organisation’s website and social media presence relevant to the Equipment Service, including the sharing of stories and information.

12. Lead on reviewing and improving the Equipment Service website.

The UK's leading specialist medical society for medical professionals specialising in rheumatology and musculoskeletal medicine is looking for a temporary Business Development Manager (31.5 hours per week) to support their exciting upcoming events. The post is to start as soon as possible, running until the mid-end of May 2025 and offers a hybrid working model of Tuesdays onsite and the rest remote. Please note that there will be travel and overnight stays required for this post.

Key responsibilities for this post will include:

• Supporting product sales and efforts to improve patient care.
• Maintaining sales trackers and keeping staff up to date with successes and fulfilment needs.
• Project management of the delivery of all sponsorship packages.
• Creating ideas for product development, to improve product portfolios, keeping relevant stakeholders informed and engaged.
• Maintaining exceptional and consistent relationships and communication with sponsors, partners and collaborators.
• Providing insight and intelligence to internal teams about industry trends.
• Acting as the key admin for conference platforms (e.g. exhibitor floorplan, exhibitor portal etc.)
• Ensuring that materials and products are compliant with ABPI pharmaceutical industry codes and providing regular advice for colleagues.
• Working closely with the finance team to ensure all billing and invoicing is issued and processed in a timely manner.

To be considered for this role you will have:

• Worked in a similar position previously and have demonstratable experience working in business development either directly or in a support function.
• Strong ability to multitask across multiple different projects.
• Proven skills in customer service and account management.
• Previous experience liaising with external stakeholders including venues and suppliers.
• Strong communication and engagement skills.

This position is to start as soon as possible, so you will need to be available immediately or have a short notice period to be considered.

If you are interested in finding out more information about this new opportunity, please register your interest below and submit your CV in Word format.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Railway Children is looking for a Supporter Experience Officer to cover maternity leave and be responsible for implementing our supporter engagement strategy.

About you:

The Supporter Engagement Officer is an integral role in the public fundraising and engagement team, continuing to develop our individual giving income streams and ensuring that our supporters feel valued and understand the amazing impact they have.

This is a great role for someone who is equally as comfortable analysing details in data as they are coming up with creative ways to engage our audiences. You’ll have a proven ability to grow income from individual donors while having the supporter’s needs at the heart of every interaction.

The role entails delivering supporter communication journeys across a range of channels and audiences so that we deliver excellent supporter care to all donors ensuring that their relationship with Railway Children is enhanced, their support retained and lifetime value maximised.

Entry Level Wildlife Fundraiser

No experience necessary!

Nature is in crisis, and your help is needed! Join Europe's largest nature conservation charity and make a real difference as a Wildlife Fundraiser!

Are you able to deliver fantastic customer service, and would you like to work for an organisation that is making a big difference to our natural world?

We are looking for an enthusiastic and hard-working people person to work in Burton Mere Wetlands' visitor centre at the heart of our Dee Estuary reserve.

*The ideal candidate will be close enough to Dee Estuary to commute daily.

Position: Wildlife Fundraiser Dee Estuary - Burton Mere Wetlands

Ref: JAN20256830

Location: Dee Estuary - Burton Mere Wetlands

Salary: £24,890.00 - £26,720.00 per annum

Contract: Permanent

Closing Date: Sun, 16th Feb 2025

What’s the role about?

The Dee Estuary is one of the charity’s largest and most diverse reserves spanning over 6000 hectares straddling the England-Wales border. Habitats range from tidal saltmarsh, mudflats, sand dune and shingle beach to the freshwater reedbed, wet grassland and ancient woodland at Burton Mere Wetlands, where the increasingly popular visitor facilities serve as the gateway to the estuary’s impressive wildlife spectacles.

As a member of the Dee Estuary team, you’ll work alongside passionate staff and volunteers to welcome visitors, share the conservation significance of this remarkable reserve, and inspire support for the charity through fundraising and membership recruitment.

What we’re looking for:

You don’t need prior fundraising experience—we’ll provide full training!

While expert wildlife knowledge isn’t required, you’ll need:

· A passion for conservation and protecting nature.

· Strong communication skills and an engaging personality.

· The ability to tell compelling stories and inspire others.

· Resilience and a results-driven mindset and willingness to work toward membership targets.

· Availability to work 3 out of 4 weekends in any given month.

· Full drivers license valid for use in the UK

Here’s what we offer:

· A set salary—no commission-based work - Pro-rata for seasonal role

· 34 days’ annual leave (including eight bank holidays, pro-rata).

· Full training and a comprehensive induction

Additional information

This role is workings 4 days per week - weekend work required.

Please read through the FAQs and candidate guidance notes attached before applying.

Please note that in order to be considered for this position you will be asked to upload a CV and complete a short online application form with cover letter option - For any role/application enquires please contact the team when you start to apply.

The closing date for this vacancy is the 16th February 2025. Please note that we are actively recruiting for this vacancy, and reserve the right to close once sufficient applications have been received.

We are committed to developing an inclusive and diverse team, in which everyone feels supported, valued, and able to be their full selves. To achieve this vision of creating a world richer in nature.

Please note: This role is being advertised by NFP People on behalf of the organisation

Senior Events Officer

Location: London  

Salary: £28,000 - £31,500 per annum

We are looking for a Senior Events Officer. This is an exciting new opportunity to join our team.

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.

What you will be doing?

The Forward Trust is predominately funded through Government contracts, but our Fundraising team plays a vital, and increasingly important, role in securing funding to support essential activities that go beyond these contracts. We raise £2.3 million per year from a diverse range of sources including events, trusts and foundations, corporate supporters, and individual donors.

Around a third of our workforce are in active recovery and/or have had experience of the criminal justice system. We also have the support of thousands of people who have benefited from our services. That means that we can easily evidence the long-lasting impact of our work.

Events have long been a core part of Forward Trust strategy. Although sitting within the Fundraising Team, this role will have an organisational-wide remit.

You will be delivering events which generate charitable income, steward our donors and supporters, and raise awareness of our work and our cause. Events include (but are not limited to) challenge events, community events, ‘special events’, campaign focused events, and major donor events.

What we are looking for?

As a Senior Events Officer, you will possess the following skills -

• Experience of delivering a wide range of events (including income generating and at least one other)
• Understanding of databases in relation to fundraising (experience of using Salesforce is desirable)
• Understanding the principles of donor engagement, stewardship and cultivation
  Experience of Microsoft Office packages
• Good understanding of the use of social media to promote and recruit for events
• Experience of sticking to budgets and tracking and reporting on income and expenditure for events
• Excellent communication skills (verbal and written) with the ability to explain and summarise complex issues
• Experience of working cross-department to organise and deliver events
• Good organisational/planning skills to manage workload

 What we offer

• Training and development opportunities
• Flexible working 
• Simply Health Cashback Scheme (Optional)
• Season Ticket Loan Scheme 
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays 
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter 
• Death in Service Payment (2x annual salary) 
• Critical Illness Insurance (subject to qualifying criteria)

To Apply

If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.

Purpose of the Job

UK Youth is seeking an exceptional Project and Events Manager to drive the logistical planning, launch and delivery of the Joined Up Institute. Building on the success of the Joined Up Summit, the Joined Up Institute will be a groundbreaking year-round learning opportunity for practitioners across the youth, education, employment, health, social care, youth justice, business, government, and civil society sectors united by a common mission: to transform opportunities and outcomes for young people through cross-sector collaboration and evidence-based solutions. 

Reporting to the Network Development Consultant, you will be responsible for providing the technical and operational expertise to ensure the successful delivery of key convening events that form part of the Joined Up Institute learning journey. You will work closely with the Director of Network Delivery and a cross functional project team to coordinate all aspects of project planning, implementation, monitoring, and evaluation of the events and providing wider project management support as needed. The role requires a highly organised, detail-oriented, and proactive individual with strong project management skills and experience delivering complex, innovative large-scale events.

Key Responsibilities

• Project Management, Planning and Co-ordination 

• Stakeholder Management and Communication 

• Event Management and Logistics 

• Budget and Resource Management

Experience we're after

• Proven experience in project management, with a track record of delivering complex, large-scale projects

• Proven experience in successfully planning, delivering and managing large, complex or an ongoing series of events (e.g. a professional development programme)

• Experience of working with young people/ youth sector and understand the challenges they face 

• Experience of connecting cross sector networks and understand the challenges and opportunities in this space 

• Experience of using digital platforms (CRM/stakeholder management systems) to engage networks and communities

• Monitoring and evaluation experience and an understanding of the importance of data in decision making

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

We are a value-based, passionate and committed organisation offering a friendly working environment with lots of opportunities for professional development and socialising (even for those working remotely!) from lunch and learn sessions, staff quizzes to virtual coffee meet ups.

UK Youth prides itself on being an Equal Opportunity employer and we would particularly welcome applications for this role from those who identify under one of the protected characteristics under the Equality Act 2010.

We value the differences that a diverse workforce brings and are committed to inclusivity, and to employing and supporting a diverse workforce. Our selection procedures ensure that people are treated on the basis of their relevant merits, experience, skills and abilities and that no individual receives more or less favourable treatment.

We welcome applications from groups currently under-represented in our organisation including BIPOC, LGBTQ+ and persons with disabilities. We are also currently underrepresented by men, and so are seeking applications from different backgrounds, cultures, age, experience and identity to bring a wide range of experience, ideas, views and insights to UK Youth.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Monday 10th February 2025 at 23:59 (midnight)

Provisional Interview Dates: Wednesday 19th February 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

School Relationships Officer - North East of England

About Voice 21

Voice 21 is the national oracy education charity. We exist to empower every child to use their voice for success in school and life. Our work transforms learning and life chances through talk by increasing access to a high-quality oracy education for those that need it most. Follow the links to find out more about why oracy is so vital and the impact Voice 21 has.

Your opportunity

Tackle a vital challenge, with great people.  Voice 21 exists to transform childrens’ learning and life chances through talk and we are aiming to be working with 2,000 schools a year by 2025. To reach this goal we recruit great people and give them real responsibility, training and support.

Output focused culture, with flexible working opportunities. We have an agile and flexible approach – our team can work when and wherever works best to deliver the requirements of their role. For staff working at home, we support them to create a workspace and provide technology that enables them to work effectively.

Real development opportunities. We believe in supporting people to develop the skills they need to be excellent – whether this means funding external training, finding a mentor to support them or giving them the time to learn from others in the organisations through our regular CPD sessions. We also offer paid study leave for team members taking part in formal studies outside of work.

Great benefits. 33 days holiday (inclusive of bank holidays) and additional Christmas closure period. Holiday entitlement increases linked to length of service, 5% employer contribution to pension, interest-free season ticket, cycle and technology loans, employee assistance scheme.

Remuneration. Our pay is a band and spine point approach where there is up to 7 years progression available (depending on starting point) 

Your purpose

To deliver a high quality experience to schools in your region through expert relationship management and delivery of specific project outcomes: driving high levels of engagement, retention and renewal and enabling Voice 21 to have the greatest impact in each Voice 21 Oracy School.

Your responsibilities

Relationship management and Group Project delivery

• Build and manage strong relationships with member schools and key stakeholders at all levels, across your region in order to add value to their membership, driving engagement, long term loyalty and ultimately impact in our schools.

• Use your understanding of member schools in your region to create ‘wow moments’ across the membership journey (e.g. dropping in to meet with key stakeholders or setting up virtual networking opportunities).

• Manage and deliver projects in your region, specifically our large and highly successful Voice North East group project. This includes working as a leading member of the project team, effectively managing project risks and progress toward milestones, sending communications, and reporting to group commissioners or funders on progress. 

• Represent Voice 21 effectively to external audiences in meetings and events. Develop our regional network through events. Arrange & attend open mornings with current member schools and support with additional event organisation and delivery as required with support from product and events leads.

School journey and experience

• Provide an excellent customer experience for member schools and key stakeholders (e.g. Local Authorities and Multi-Academy Trusts) from sign up through to renewal, acting as the first point of contact for your Voice 21 Oracy Schools.

• Own the membership journey and school experience for your region, including the underlying processes, activities and comms that support membership.

• Gain frontline insights from listening to member schools in your region - collect, track and analyse data about their patterns of behaviour and use these insights to improve their experience.

• Use your understanding of our membership offer to support and guide schools in your region to access member benefits that best meet their needs, are most impactful for their students and steward them towards accreditation (e.g. use diagnostic tools to set action plans for the membership year and signpost to Voice 21 products, resources and events).

• Bring together data (from our CRM system, our Programme team and impact and engagement monitoring) to understand and own the ‘complete picture’ of each school’s member journey in your region - use insights to manage and increase engagement; proactively share insights gained, internally (e.g. with the Programme team about attendance or school feedback) and externally (reporting to a group project commissioner or funder). 

• Own membership renewals in your region, helping the Engagement team to deliver our annual school renewal targets (70%+).

Your progression

Within 1 month, you’ll have:

• Got to know all of the different elements which go into our membership offer through experiencing them first hand. 

• Gained insight into the impact of our membership offer on children and young people’s learning and life chances, by visiting Voice 21 Oracy Schools. 

• Began to get to know the key stakeholders and member schools in your region.

• Have a good grasp of our Voice North East Project objectives

• Built relationships with your closest colleagues in our Experience, Project and Programmes teams. 

Within 3 months, you’ll have: 

• Built relationships with the key stakeholders and member schools in your region.

• Supported member schools in your region to get started on their membership journey and to access membership benefits.

• Become confident using our CRM (Salesforce) to provide key data you need for success in your role.

Within 6 months, you’ll have: 

• Begun to monitor experience and engagement of member schools in your region and identify strategies to help schools get the most out of their membership.

• Delivered & supported regional network events and reflected on how these went with the team.

• Lead a cycle of renewal in your region and use this to identify areas of strength/development.

From 6 months onwards, we expect for you to be:

• Taking ownership of the member journey and school experience of schools in your region.

• Proactively sharing insights from the frontline with the team to improve experience and engagement.

• Developing strategic relationships with key stakeholders and identifying opportunities to grow our school network in your region.

This job is for you if...

• You take pride in the strength of the relationships you build, you enjoy making connections with a range of stakeholders (both internal and external) and delivering an excellent relationship management experience.

• You have a strong understanding of the educational landscape in the North East of England, and know how to navigate the pressures faced by teachers and school leaders. 

• You have experience working with a Customer Relationship Management database and understand the importance of accurate data to inform decision making.

• You can apply  project management skills (e.g. working towards milestones) and have experience in supporting and organising regional events.

• You care about the little details which make all the difference and get satisfaction from seeing things through.

• You enjoy working as part of a fast-paced, fast-growing team with big ambitions and are excited to use your initiative to help us achieve these.

• You’re passionate about Voice 21’s mission, the education sector and making a change to young people’s learning and life changes.

Who you’ll work with: 

• Our Engagement team: made up of our Head of Member Success, your fellow School Relationships Officers, a School Membership Officer, Schools Coordinator, and your line manager - one of our two School Relationships Leads.

• Our Programmes team who lead and deliver our work with teachers on programmes.

• Our Project Lead and our Events Lead

Location: Remote with a focus on the North East of England.

This role requires regular travel within the North East and occasional travel nationally. This includes visiting schools, attending development days, meetings, and industry events. Some overnight stays will be required.

Ideal Candidate: We are seeking a candidate specifically based in the North East of England and with a strong understanding and experience of the educational landscape and the challenges facing schools in this area.

Contract: Permanent, subject to successful probation review at 3 months.

Terms: Full Time 

Application details 

To apply: 

Please send your most recent CV and a document answering the questions below

• Tell us why you want to work at Voice 21. What is it about us and our mission that excites you? (Max. 400 words)

• Making direct reference to the job description, please tell us the three main reasons why you would make an excellent School Relationships & Project officer in the North East of England (Max. 600 words).

We are ideally seeking to appoint  someone based in the North East of England. 

Please do not apply for this position if you are not based in this area of the UK

Closing date: Midnight, Monday 10th February

Interview date: Provisional dates for initial phone interviews Week Commencing 17th February with second round interviews on Zoom w/c 3rd March TBC

Start date: 1st April 2025 (we can be somewhat flexible for the right candidate).

Questions: If you have any questions about the role, or would like to discuss it before submitting an application, please contact Gill Cameron, Head of Member Success  

Valuing every voice

Voice 21 believes that every voice should be heard and valued. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Voice 21.

We have an exciting opportunity for an Independent Domestic Violence Advocate (IDVA) to join the team in London, working 37.5 hours a week. This role involves both face to face and virtual support in a hybrid model of working, you will work from home, our London office & directly with clients.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is hybrid with 1 day a week in the office based at 3rd Floor, 5-7 Singer Street, London. As an Independent Domestic Violence Advocate you will:

As an Independent Domestic Violence Advocate you will:

• Implement effective ways of working with victims and those supporting them to increase safety and reduce harm.
• Provide a high-quality, front-line service to victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
• Work within a multi-agency framework consisting of the MARAC and local partnership responses to domestic abuse to keep safety central to all services for victims of domestic abuse.

You will need:

• Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
• Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
• Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
• Understand safeguarding issues, and the legal responsibilities surrounding these issues.
• Direct service delivery to victims of domestic abuse or other vulnerable people.
• Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
• Have a strong crisis management skills and the ability to deal with stressful and difficult situations.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.