Animal Jobs

Team: Capital Estates & Facilities

Location: Remote

Work pattern: Mon-Fri, 7 hours per day

Salary: Up to £76,958 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Associate Director of Capital, Estates and Facilities:

- Lead the development and implementation of a Trust Board-approved Estates Strategy to ensure optimal property management

- Deliver substantial cost savings through in-house and outsourced service strategies

- Oversee capital development, environmental sustainability initiatives, and compliance with health and safety standards

- Manage logistics, fleet, and supply chain, ensuring efficient and cost-effective services across the charity

- Provide strategic oversight of the legal function and maintain a high standard of governance and compliance. Provide leadership across the directorate and line management to the senior team

- Work in partnership with outsourced providers and monitor an internal auditing procedure to measure the performance

About the Capital Estates & Facilities team:

In this role, you will lead a dedicated team including:

- Head of Legal Operations, Head of Property & Construction, Resources Manager

- People: Direct reports – 4; total team size – 28

- Financial Accountability: Revenue budget of £7m annually; Capital Programme of approximately £30m (phased £10m per year over three years)

What we’re looking for in our Associate Director of Capital, Estates and Facilities:

- An experienced, qualified Estates & Facilities Management professional with:

- Proven experience at a senior management level in a large, complex organisation, demonstrating strategic and operational leadership

- Strong background in contract negotiation, estates management, and compliance in facilities

- Knowledge of large service contracts, experience of successful contract negotiation and long-term contract management

- Specialist knowledge regarding compliance issues in estates, fleet and facilities

- Experience in capital planning and development with an ability to lead significant change management projects

- Expertise in environmental management, health and safety, and budget oversight.

- First degree or equivalent professional award in appropriate Estates and Facilities Management

You will also demonstrate:

- Leadership qualities with the ability to influence and inspire a diverse team

- Strong analytical skills and project management expertise

- Excellent communication and negotiation skills, fostering positive relationships

- Ability to challenge, confront and turn around any adverse performance

- Confidence to advise Senior Leadership Team and Board of Trustees

- Full UK driving license

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- and much more

Application closing date: 5th December 2024

Virtual interview date: w/c 16th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening

3. Virtual interview

4. Final interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Team: Advocacy

Location: Remote - commutable distance to Cardiff

Work pattern: Mon-Fri, 7 hours per day

Salary: Up to £36,649 per year

Contract: Permanent

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Advocacy and Government Relations Officer for Wales:

- Lead engagement with the Welsh Government and MSs

- Support engagement with the UK Parliament

- Monitor parliamentary activity daily and conducting online research

- Preparing position statements and responses to external policy developments

- Developing public-facing charity campaigns including online resources, organising events and delivering presentations

- Media spokesperson for Cats Protection

About the Advocacy team:

You will be working as part of the Advocacy & Government Relations team in the Advocacy & Influence Directorate. The team is made up of 8 members who work across the whole of the UK speaking up for cats. Our campaigns change laws to better protect the health and welfare of cats.

What we’re looking for in our Advocacy and Government Relations Officer for Wales:

- Experience of advocacy, public affairs or influencing work (which may include campaigns), ideally in Wales

- Lives within a commutable distance of Cardiff or willing to relocate to the area

- Experience of policy work and research

- Experience of dealing with high profile/ VIP individuals e.g. Ministers, MSs, MPs, MSPs, MLAs, Government Officials, Local Councillors and officers, corporate executives; professional organisations

- Proven ability to multi-task and work independently on own initiative, accurately and under pressure

- Experience of effective use of social media and the internet in an advocacy/campaign context

- A confident communicator with good written and oral skills; and great people skills

- Excellent organisational skills with the ability to be flexible and adaptable

- Intermediate skills using Microsoft Office – Teams, Word, Excel, Outlook, PowerPoint

- Full, valid, UK  driving licence

What we can offer you:

- range of health benefits

- 25 days’ annual leave plus bank holidays, increasing with length of service

- Salary Finance, which empowers you to take control of your financial wellbeing

- Access to a wide range of internal and external learning and development opportunities

- A friendly and supportive team

- and much more

Application closing date: 8th December 2024

Virtual interview date: 18th & 19th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

If successful, your recruitment journey will include:

1. Anonymised application form

2. Video screening

3. Virtual interview

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

Please email us if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Battersea is here for every dog and cat, and has been since 1860. Our multiple award-winning Income Generation department raises around 60% of the Charity’s total income, allowing us to continue to grow to make sure we can be here for every cat and dog, now and in the future.

Our Direct Marketing Team is part of this department, and recruits and develops supporters. We are seeking a Direct Marketing Officer to join this team on a fixed term basis until June 2025. They will independently manage and deliver a series of high standard direct marketing campaigns to recruit new donors, communicate with existing donors, and generate agreed income for Battersea through a variety of warm and cold marketing channels such as direct mail, print media, and digital promotion. This role will manage Battersea’s raffle product and campaigns associated with it.

This will be a very rewarding opportunity to play a vital role in giving the dogs and cats in our care a better life.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

- 28 days of annual leave (plus 8 days paid public holidays) per year
- Discounted gym memberships and cycle to work schemes
- Employee Assistance Programme and access to Wellbeing Resources.
- Generous pension contributions – up to 10% employer contribution
- Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.
- Annual interest-free season ticket loans

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

At Battersea, we are committed to developing and supporting a diverse workforce and inclusive culture in all aspects of our organisation. We aim to ensure that this pledge, reinforced by our values, is embedded in our day-to-day working practices and our work together.

By hearing from and valuing different experiences, perspectives, and contributions, we know we can provide the best expert care for every dog and cat who needs us. We welcome and encourage applications from people of all backgrounds, particularly those from diverse ethnic communities and people with disabilities, who we know are currently underrepresented in our workforce.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best. 

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 1st December 2024

Interview date(s): w/c 9th December 2024 (1st round); w/c 16th December 2024 (2nd round)

Start date: ASAP

To apply for the role, please click the button below. All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Woodgreen is looking for an experienced, highly creative copywriter who wants to use their skills for a good cause. Are you our perfect match?

We’re dedicated to helping pets and their people at every step of the pet ownership journey. And, of course, we’re also here to help pets in need – giving them safe shelter, specialist care, lots of fuss and a brighter future.

This is a 12 month fixed-term contract for a period of maternity cover until December 2025. With at least two years of relevant experience, your portfolio will need to include a diverse mix of outstanding copywriting – from web and email content, including case studies and feature-length articles, to brochures, leaflets, posters, and everything in between.

As our copywriter, you’ll be working alongside our senior copywriter, stories and content officer and senior creative content manager to bring the charity’s amazing work to life. At the heart of this role is telling the stories of the pets and people we help at Woodgreen. You’ll play a key role in creating the content needed to do this – crafting impactful copy that resonates with our audiences. And you’ll also help to champion Woodgreen’s tone of voice and key messages – collaborating with teams across the organisation to ensure our communications are on-brand.

We’re looking for someone with:

• Creative flair – you’ll need to harness our brand through engaging copy that makes an impact.
• Strong storytelling skills – powerful stories show our supporters the difference they make to pets and people.
• Attention to detail – you’ll be proofreading materials across the organisation, so an eye for a misplaced comma or an errant full stop is a must.
• Previous relevant experience – at an agency or in-house.
• An ability to work well in a team – you’ll work closely with our design, comms and marketing colleagues and liaise regularly with clients across the organisation and external agencies. So communicating effectively and developing strong working relationships are crucial.
• An adaptable style – you’ll be writing a mix of long and short copy for multiple channels and audiences, adapting tone of voice and key messages where necessary.
• The ability to work collaboratively with colleagues to support our storytelling abilities.
• Excellent project management and organisational skills, as well as exceptional interpersonal and communication skills.
• A portfolio brimming with evidence of fantastic writing skills. And of course, a strong desire to use this talent for a great cause like ours at Woodgreen.

Before you take the next step, please note that this role will require you to occasionally spend some time at our centre in Godmanchester.

The starting salary for this position is £28,168 - £31,299 per annum depending on experience.  In addition to this you will receive;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shop

Please supply either a link to an online portfolio of your writing and/or PDFs of relevant copy that you have delivered with your application.

This vacancy may close earlier should we receive high volumes of applications.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Senior Trusts Fundraising Officer – Maternity Cover

Contract type: 11-month fixed-term contract to cover maternity leave (please note: this contract may be Curtailed if maternity leave ends prior to the planned 10 months)

Reporting to: Trusts fundraising manager

Location: Hybrid – remote, London head office as required (up to one day a month, subject to business need)

Hours of work: 34.5 hours per week

Remuneration: circa £34,500 per annum, plus benefits

SPANA (The Society for the Protection of Animals Abroad) is the global charity for the working animals of the world. Since our foundation in 1923, we have worked where they work, to support the welfare of working animals, including horses, donkeys, mules, oxen, dogs and camels.

In this role, you will work to maximise income generated from charitable trusts, foundations, multilateral and statutory sources, by producing compelling applications, proposals, mailings, in-depth research profiles and feedback reports, and by providing exemplary stewardship. This role will suit an outstanding team player, who can work collaboratively and autonomously.

While keeping SPANA’s mission to improve the welfare of working animals at the heart of our trust programme, the post holder will utilise international development sector techniques and opportunities to maximise income for our cause.

Key Relationships

• Responsible to the Trusts Fundraising Manager

• Head of Philanthropy and Fundraising Partnerships

• Fundraising Relationships Team

• Director of Global Fundraising, Marketing and Communications

• Global Programmes and Global Resources Teams

• Global project colleagues and partners.

Trusts fundraising programme

• Research and make approaches, pitches, submissions and applications to charitable trusts and foundations (both in the UK and overseas territories within SPANA’s global fundraising programme, such as Australia), to meet agreed annual targets.

• Actively contribute to the delivery of the trust fundraising strategy, including working to identify and research potential new sources of trust, statutory and multilateral funding, to meet agreed targets.

• Contribute to the development and delivery of an annual work plan and pipeline for the trust fundraising programme, including time-sensitive applications, to grow income.

• Assist in the development and submission of funding applications to statutory and multilateral sources (such as the Foreign, Commonwealth and Development Office and United Nations), working with colleagues to identify opportunities and develop projects and proposals.

• Write clear, concise and compelling proposals, and feedback reports for successful applications, and submit in a timely manner.

• Develop new and existing trust relationships through exemplary stewardship (feedback reports, mailings, phone calls, face to face, etc) to maximise long-term income, secure new sources of funding, upgrade existing levels of giving, repeat donations and multi-year funding.

• Work with SPANA colleagues to identify and maintain a list of suitable projects (that would particularly appeal to potential trust funders) and provide appropriate narrative and financial feedback reports on specific projects and restricted funds (for funders and internal purposes).

• Organise events, visits, meetings and other appropriate activities as required, to encourage and maintain support from trusts

• Assist in the development of events for trusts and major donors and represent SPANA at both SPANA events and external meetings, to cultivate relationships with the aim of securing income.

• Contribute to the development and production of SPANA fundraising, marketing and communications materials, to support trusts fundraising activities.

• Programme support and administration

• Work to a set income and expenditure budget, setting targets in collaboration with line manager.

• Provide regular reports and information on progress, targets and income generated.

• Maintain accurate records of trusts fundraising activities on our CRM database.

• Ensure all work runs to set procedures and timelines, whilst providing exemplary stewardship.

• Provide general administrative support to ensure the smooth running of the trusts fundraising programme.

Other

• Ensure all SPANA’s trust fundraising activities are legally compliant, in keeping with our values and adherent to due diligence and our Acceptance or Refusal of Donations Policy.

• Assist with activities across the Fundraising Relationships team, such as providing project proposals, feedback reports and thanking, particularly during peak times and holidays.

It should be noted that the job specification and remit may develop over time.

The postholder should be happy to adapt and take on new and different tasks within the scope of the role.

KNOWLEDGE, TRAINING & QUALIFICATIONS

• Knowledge of trusts and statutory fundraising principles and practices.

• Knowledge of the current trusts and statutory and fundraising market, including potential supporters.

• Knowledge of developing and delivering compelling pitches and applications to trusts.

• Knowledge of charity fundraising regulations, GDPR and data practices.

• Knowledge of the requirements and expectations of working in the charity sector.

• Knowledge of the animal welfare charity sector (desirable).

• Knowledge of the international development sector (desirable).

EXPERIENCE

• Experience of working in a fundraising role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, potential supporters and other stakeholders.

• Experience of trust and/or statutory/multilateral fundraising and delivering income against targets.

• Experience of understanding complex information and finances, and conveying it in concise and persuasive applications to trusts and statutory funders.

• Experience of producing high-quality and compelling approaches, proposals, reports and presentations.

• Experience of delivering income against targets.

• Experience of prospect research techniques, and using research to suggest suitable projects/areas of interest/building a long term relationship.

• Experience of working with databases, preferably Raiser’s Edge, understanding data selections and the nuance of data.

REF-218258

Associate Director of Capital, Estates, Facilities 

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of an Associate Director of Capital, Estates and Facilities:

• Lead the development and implementation of a Trust Board-approved Estates Strategy to ensure optimal property management

• Deliver substantial cost savings through in-house and outsourced service strategies

• Oversee capital development, environmental sustainability initiatives, and compliance with health and safety standards

• Manage logistics, fleet, and supply chain, ensuring efficient and cost-effective services across the charity

• Provide strategic oversight of the legal function and maintain a high standard of governance and compliance. Provide leadership across the directorate and line management to the senior team

• Work in partnership with outsourced providers and monitor an internal auditing procedure to measure the performance

About the Capital Estates & Facilities team:

In this role, you will lead a dedicated team including:

• Head of Legal Operations, Head of Property & Construction, Resources Manager

• People: Direct reports – 4; total team size – 28

• Financial Accountability: Revenue budget of £7m annually; Capital Programme of approximately £30m (phased £10m per year over three years)

What we’re looking for in an Associate Director of Capital, Estates and Facilities:

• An experienced, qualified Estates & Facilities Management professional with:

• Proven experience at a senior management level in a large, complex organisation, demonstrating strategic and operational leadership

• Strong background in contract negotiation, estates management, and compliance in facilities

• Knowledge of large service contracts, experience of successful contract negotiation and long-term contract management

• Specialist knowledge regarding compliance issues in estates, fleet and facilities

• Experience in capital planning and development with an ability to lead significant change management projects

• Expertise in environmental management, health and safety, and budget oversight.

• First degree or equivalent professional award in appropriate Estates and Facilities Management

You will also demonstrate:

• Leadership qualities with the ability to influence and inspire a diverse team

• Strong analytical skills and project management expertise

• Excellent communication and negotiation skills, fostering positive relationships

• Ability to challenge, confront and turn around any adverse performance

• Confidence to advise Senior Leadership Team and Board of Trustees

• Full UK driving license

What we can offer you:

• range of health benefits

• 25 days’ annual leave plus bank holidays, increasing with length of service

• Salary Finance, which empowers you to take control of your financial wellbeing

• and much more 

Interested? Here’s how to apply:

Application closing date: 5th December 2024

Virtual interview date: W/C 16th December 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

If successful, your recruitment journey will include:

1.Anonymised application form

2.Virtual interview via Microsoft Teams

Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.

We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.

Redacted CVs may be accepted by exception.

We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.

The charity is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.

If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable.  You may be just the right candidate. 

We are recruiting for an Interim Reward Specialist to start ASAP for our non-profit client for an initial period of 3 months, location flexible.

As our Interim Reward Specialist, reporting into the Assistant Director: HR Operations, you will work closely together to provide strategic leadership to further develop and implement our organisation's pay and benefits strategy. Bringing your deep understanding of market trends, benchmarking and best practices in reward management, you will be collaborating with business leaders across the organisation and driving continuous improvement in our processes.

This role works closely with senior leadership to ensure that the reward strategy aligns with the overall organisation strategy and attracts, motivates, and retains top talent. You will work with the Director of People & Culture and Assistant Director HR Operations to provide information and support for the annual pay award negotiations with the Union. You will lead a small but highly effective Reward team, providing leadership, coaching and development support and anticipating changes in their workload.

Please get in touch ASAP to find out more about this opportunity.

Do you want to support Woodgreen to develop it’s BI and reporting capability to support operational delivery, business change and innovation?  Would you like to help to drive cultural change in our organisation, specifically in the use of data and evidence in decision-making?

We are currently looking for a Business Intelligence Analyst to work with our Business Intelligence Manager and other stakeholders across Woodgreen to ensure a unified approach to performance, management, and operational reporting.

In this role you will;

• Build strong relationships with key stakeholders across the organisation to develop and deliver long term solutions for reporting and business intelligence.
• Collaborate with the BI Manager to offer expertise and develop a BI and Reporting roadmap to guide the strategic development of organisational BI across performance, management, and operational reporting requirements.
• Define and develop reports for users across the organisation – supporting them through business analysis to understand their requirements and providing expertise and guidance on approaches to data analysis and reporting.
• Hold responsibility across Woodgreens customer and pet data systems for data standards and definitions, harmonisation, categorisation and data validation through work with users to define business requirements.
• Develop a leading-edge reporting and data intelligence platform to support the delivery of audience-focused engagement and income generation.

With experience in working with data-visualisation/BI tools and large datasets as well as in creating logical and conceptual data models you will also have excellent communication skills and be comfortable engaging with both technical and non-technical colleagues to deliver insight and analysis at all levels.  In return you can expect a starting salary of £34,730 - £42,446 per annum, depending on experience which will be complemented by;

• 36 days annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

This vacancy may close earlier should we receive high volumes of applications.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

It is often a role experienced fundraisers progress to but will suit a person with the right transferable skills. You may have experience of major donors in another fundraising role, or perhaps you’re an animal-loving fundraiser, sales or business development professional with a strong track record of understanding clients and listening to their motivations.

You need to be an effective and inspiring relationship builder, well organised, an excellent communicator, attentive to detail, and able to think on your feet. A love of animals, a passion for animal welfare, and an understanding of the special human-animal bond would be highly desirable for this role.

It is an exciting time to join the fundraising team at Raystede as we enter our third year of building our partnerships programme. You will work closely with the Corporate and Trusts Fundraisers, as well as the wider team, including the Community and Individual Giving teams.

You will also be working closely with our animal care teams on animal welfare related projects as well as our estate teams, trustees and senior management team.

We are growing our income generation to meet the challenges on behalf of the animals in our care who do not have a voice of heir own. The role of Major Donor Fundraiser is crucial to ensuring our supporters are engaged deeply with our cause, through strong stewardship and cultivation activity.

The Major Giving programme is well underway, and you will be supported to deliver excellent stewardship and design a personal stewardship programme. Reporting to the Head of Fundraising, you will have autonomy, be encouraged to take an innovative approach to stewardship and be supported to continue your professional development.

We would love to hear from you if you:

• Are an experienced fundraiser or account manager with excellent relationship development skills.
• Can inspire and influence supporters to deepen relationships.
• Can work with discretion, tact and sensitivity.
• Have excellent networking skills, able to network at the highest level and work closely with our CEO, Trustees and Senior Management Team.
• Have good IT skills, including CRM databases and MS Office applications.
• Want to make a real, tangible impact to the lives of animals.
• Have the passion and drive to go the extra mile, keeping excellent donor care and animal welfare at the heart of everything you do.

About Raystede

Raystede is a charity that aims to give animals a better life through rehoming, rehabilitation and sanctuary, and give people the support and knowledge they need to treat animals with care and respect. Raystede is Sussex’s biggest animal welfare charity, with nearly 70 years’ experience of caring for and rehoming animals. Uniquely, we care for a huge range of animals - from dogs, cats and donkeys to rabbits, parrots and alpacas. Our experience, expertise and partnerships enable us to deliver an exceptional quality of care for the animals we help. Many of the animals have been neglected, abused or exploited. Raystede helps most of the animals find new homes but also provides life-long sanctuary for elderly horses and other animals that cannot be rehomed. Raystede provides love and safety to those animals that would have nowhere else to go.

To arrange an informal discussion about the role, please refer to our website for contact information.

Closing date for applications is 19 December 2024, however interviews are being conducted on a rolling basis, so please apply without delay to avoid disappointment.

Are you passionate about providing outstanding supporter care and building lasting relationships? Do you thrive on delivering excellence while managing and developing teams?

We are working with an international charity to recruit for a Supporter Engagement Manager you will play a pivotal role in ensuring an exceptional experience for the organisation's donors, supporters, and external stakeholders.

About the contract

Salary: Circa £40,000 per annum, plus benefits
Contract: Permanent
Work Pattern: Hybrid Two days per week in the office
Hours: 34.5 per week
Location: London

Benefits

* Annual Leave: 26 days, plus bank holidays. Additional leave earned after two years of service.26 days annual leave, plus bank holidays, with additional leave after two years of service.
* Access to a medical cash plan and a pension scheme.
* Gym membership discounts.
* Training and development opportunities.

About the Role
As the Supporter Engagement Manager, you will oversee the Supporter Engagement team to ensure all donations, enquiries, comments, and complaints are processed compliantly and efficiently across multiple channels, including post, phone, and online. You will also take the lead on developing the charity's community fundraising programme, ensuring supporters are inspired, engaged, and connected to its mission.

Key Responsibilities:
* Team Leadership: Line-manage the Supporter Engagement team, including Supporter Engagement Officers (x3), Senior Community Fundraising Officer, and Supporter Engagement & Database Assistant.
* Supporter Engagement: Oversee the processing of donations and post while ensuring compliance with charity regulations. Manage responses to enquiries, comments, and complaints with sensitivity and professionalism.
* Community Fundraising: Develop and deliver a community fundraising programme that inspires supporters and grows the charity's network.
* Data Management: Work closely with the Database team to ensure accurate and effective logging of activity (preferably using Raiser's Edge).
* Compliance: Ensure full operational compliance with charity regulations, GDPR, and data protection practices.
* Process Optimisation: Establish and develop processes and procedures to enhance performance and supporter satisfaction.

About You

* Knowledge of supporter engagement and customer care policies, process, procedures and programmes
* Knowledge of community fundraising and supporter events.
* Experience of working in a supporter engagement role or equivalent, with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders
* Managing and resolving sensitive enquiries and complaints tactfully.
* Database skills, preferably with Raiser's Edge.
* Leading and motivating teams to achieve their objectives.
* Managing community fundraising activities and supporter events
* Willingness to work occasional evenings or weekends for events or activities.

If this exciting opportunity is of interest please get in touch now! We are reviewing CV's as they come through. We would be happy to share a more detailed job description.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We are looking for a Supporter Engagement Manager for an inspiring international animal welfare charity to line-manage the Supporter Engagement team as well as manage the development and delivery of the community fundraising programme.

This is a London Hybrid role with 2 days a week in the office.

The Charity
An ambitious charity with a long and rich history of prioritising practical, professional and sustainable solutions for animals world-wide and the communities they are part of.
You would be joining a a motivated and friendly fundraising team, offering fantastic benefits including 26 days annual leave, plus bank holidays, and a career path that can grow with the organisation, as well as much more!

The Role
Ensure all donations and enquiries are acknowledged appropriately, professionally and within agreed timeframes.

Create and maintain Supporter Engagement process documents and training guides.

Manage the development and delivery of the community fundraising programme, including the current products.

Develop and maintain strong relationships with community groups across the UK.

Manage the workflow of the Supporter Engagement team.

The Candidate
Experience of working in a supporter engagement role with a track record of developing and maintaining strong and effective relationships with donors, supporters and stakeholders.

Experience of establishing and development processes and procedures that optimise performance.

Ideally knowledge of community fundraising and supporter events.

Experience of managing and developing staff.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Animal Free Research UK is the leading charity working to create a world where human diseases are cured faster without animal suffering. By pioneering excellence, inspiring and supporting scientists and influencing change, we are ending the use of animals and improving medical research.

Join our award-winning team and make a life-saving difference to people and animals.

Working as part of the Development team, the Supporter Engagement Officer will play an integral part in driving our fundraising efforts and therefore accelerating the transition from using animals to using human-specific technologies in medical research.

Job Purpose

• Provide first-class supporter care to Animal Free Research UK’s supporters
• Assist with direct and digital marketing and other fundraising initiatives
• Efficiently and effectively maintain the donor database
• Provide assistance to the Supporter Engagement team as required

Download job pack from our website for full role description 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

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Do you have experience in managing data, within a fundraising or similar setting? Do you have experience having a strategic oversight of Data systems? This role will manage a team to implement better process's to improve efficiency and capture and record better data. Do you have strong knowledge of CRM systems?

TPP are recruiting a proactive Database Manager on behalf of our client, a respected global charity.

Benefits:

• 24 days' holiday per year with holiday increase based on length of service - up to a maximum of 5 additional days.
• 2 wellbeing closure days.
• Flexibility - i.e. condensed work hours (upon agreement from manager).
• Pension scheme with employer contribution up to 6%
• Special leave: Bereavement, Carers, Disability, Menstrual/Menopause, Pregnancy Loss, Fertility Treatment, and more!

The Role:

As the Database Manager, you will lead the strategic transformation of data architecture, ensuring seamless integration between CRM systems, data warehouses, and external platforms. You'll also lead automation and optimise platforms to support data-driven fundraising decisions and strategies, driving efficiency across the organisation. You will manage a team of 3.

Main responsibilities:

• Design and implement API-driven integrations between CRM systems (Raiser's Edge NXT), data warehouses, and external platforms.
• Identify opportunities to enhance efficiency through automation and optimised data processes.
• Collaborate with IT teams and external suppliers to develop integrated data solutions.
• Lead change management initiatives, including training and creating user guides for new processes.
• Oversee the transition from manual to automated data processes.
• Ensure compliance with data protection regulations and maintain high standards of data security.
• Establish performance monitoring mechanisms for data architecture and processes.
• Build strong relationships across teams to integrate data insights into fundraising strategies.

Essential requirements:

• Expertise in CRM platforms
• Experience with automating processes and managing system transitions.
• Strong leadership and change management skills, with a collaborative approach.
• Knowledge of GDPR and data security best practices.
• Ability to manage cross-functional teams and influence strategic decision-making.

If this sounds like the role for you, then we would love to hear back. We are reviewing CVs as and when we are receiving them so, if you are keen to apply, then please do so today!

TPP are always keen to speak with candidates looking to work in the sector so if this role isn't quite right for you, please do check out our website and pop your CV over to us!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

This is a Full-Time Contract from 10th March 2025 to 10th April 2026 to cover a staff member on Maternity Leave. The position is office based; however, we operate a hybrid working model and you will be expected to work 3 days a week in the office.

Position Summary/ Objective

To ensure the smooth functioning of the IFAW UK office, responsibilities include the delivery of core office services and facilities, processing mail and deliveries, providing HR and Finance support, welcoming visitors and other general office duties as reasonably assigned. The operations, administration, and office Coordinator works to ensure that IFAW meets fire, safety, and security obligations.

Role and Responsibilities

Office Facilities and Administrative Support:

• Ensure that the office is a professional, safe, and organised environment, maintaining office contracts and relationships with contractors.
• Liaise with building management on matters affecting the office facilities - service charges, utilities, building services – attending tenant meetings as required. Liaise with the Director of Finance and Operations UK on matters relating to the office lease arrangements.
• Oversee office security – ensure secure access to the office by staff, visitors, and contractors, issuing office fobs and managing their safe-keeping.
• Maintain office stationery and kitchen supplies. Ensure that all parts of the office are kept neat, tidy, and orderly and ensure confidential waste is removed appropriately.
• Induct new staff on the office protocols incorporating health and safety, fire, and security, to include visitors, temporary staff, and volunteers. Keep key policies and procedural documents up to-date and visible, and keep staff informed of provisions and changes.
• As Fire Warden, take lead responsibility to ensure that fire evacuation procedures are effective; maintain the Fire Logbook, fire equipment, fire alarm and fire doors. Conduct statutory checks on fire and electrical equipment. Ensure appropriate numbers of and training of Fire Marshals.
• Work with Director of Finance and Operations UK to evaluate appropriate office insurance to ensure adequate and appropriate cover.
• Undertake key projects to maintain the effective operation of the office and other duties as consistent with the post as requested.

Incoming and Outgoing Mail:

• Receive and process all incoming mail. Frank and dispatch all outgoing mail, ensuring it is sent in a cost-effective manner in accordance with procedures.
• Ensure that key staff members are kept fully trained on the franking machine and DHL/Courier services and that cover is put in place for days when the operations, administration, and office Coordinator is out of the office.

Miscellaneous:

• Work with the Director of Finance and Operations UK to maintain the UK HR records in accordance with legal requirements. Ensure all leave records are kept up to date and correct. Draft new staff contracts.
• Assist with UK recruitment ads and induct new staff members.
• Manage IFAW’s Travel Management Company and assist staff with booking travel and accommodation in accordance with the IFAW travel policy.
• Help with Board and Management visits and meetings in the UK.
• Manage the UK accounts invoicing inbox, processing office invoices and forwarding invoices to the correct departments.
• Process and deposit the weekly banking.
• Assist with other administrative or operational tasks as requested by the Director of Finance and Operations UK.

Qualifications and Education Requirements

• Proven organisational skills and ability to work in a collaborative and structured manner to get effective and efficient results.
• Excellent time management skills and prioritisation skills.
• Ability to act independently and to work effectively with staff at all levels across the organisation.
• Effectively able to multitask and deal with shifting responsibilities from across the organisation.
• Excellent attention to detail is essential.
• Strong team player with ability to use initiative and to take direction as required.
• Excellent communication skills, both written and verbal.
• Strong IT skills, including Word, Excel, PowerPoint, and Outlook.

UK Office Benefits

• 8% employer pension contribution
• 25 days’ holiday + public holidays + 5 discretionary days
• Cycle to work scheme
• Modern office
• Dog friendly office

Other Duties  

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities will change from time to time to meet the needs of the department and our company.

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.