Team Manager

We're looking for a Team Manager to join Your Place and be part of our dedicated team to help us with our mission to solve homelessness in east London, one person at a time!

About the role

Based within the Intensive Support Service team, this role will have overall responsibility for the day-to-day development and management of the Intensive Support Service and its service delivery, including meeting commissioner targets and milestones for the service.

The role will have a critical role in leading, supporting, motivating and managing a team and contribute to the promotion, strategic and operational planning of the Intensive Support Service internally and externally.

Salary: £39,520 - £46,800 annual salary
Contract: Permanent Contract 
Hours: 37.5 hours, Monday - Sunday
Location: Canning Town, London

Other responsibilities include

Service Delivery

• To be responsible for developing practice based on a psychologically, trauma and gender informed approach to working with change resistant residents with high levels of trauma, and multiple social exclusion.
• To set team standards in respect of customer service and to actively contribute towards creating a Psychologically Informed Environment.
• Review referrals and to ensure those accessing the service meet the criteria of the Intensive Support Service.
• Support the Deputy Team Manager in developing and maintaining high-quality personalised case management which fully involves residents.
• Maintain up to date knowledge in all areas of relevant legislation, including but not limited to housing law, welfare rights, EEA national eligibility and entitlement, immigration law, substance misuse, mental health, local authority guidance and homelessness provision.
• Ensure that new Intensive Support Service residents are properly assessed and their details and any service offer is entered clearly onto relevant databases.
• Ensure staff work assertively and persuasively with residents to explain the role of the service and the benefits of reconnection.
• Ensure that monitoring and evaluation regularly takes place and that statistics are kept up to date.
• Ensure that internal policies and decisions made by the team are observed and followed through.
• Ensure appropriate resident advocacy is provided.
• Ensure appropriate systems and processes are in place to support engagement with other agencies and meaningful activities.
• Contribute and at times lead on the formation and review of local and service wide policies and procedures.
• Work with the Resident Services and Facilities teams to ensure effective health and safety, and housing and building management procedures are in place and followed by all team members.

Stakeholder Management

• Develop and maintain close relationships and working protocols with external partner services and LB Newham to enable the service to meet agreed objectives and improve service outcomes.
• Submit management information on a monthly and quarterly basis and produce other statistics and data as directed by the Head of Support Services.
• Responsible for good and effective liaison with outside agencies including the police, social services and other statutory and voluntary agencies and delegating this work where appropriate.
• In consultation with the Head of Support Services to represent the Intensive Support Service externally at forums, conferences and meetings.
• Work as part of the frontline services management team to ensure good communication, coordination and consistency of practice, approach and development across the Directorate.

Project Management Personal qualities

• Provide a safe and effective environment for Intensive Support clients and staff.
• To ensure all the policies and procedures are in place for the effective running of the Intensive Support Service.
• Manage and monitor allocated budget for income and expenditure and to ensure that the Intensive Support team keeps within set performance targets.
• To ensure that financial procedures are maintained at all times in accordance with organisational policies and procedures.
• To monitor the use of petty cash.
• To liaise with the Head of Support Services and Director of Finance in the preparation and review of budgets.

Managing and Developing People Personal qualities

• Manage the work of the Intensive Support Team, agreeing and setting objectives, targets and deadlines.
• Be responsible for monitoring workflow and managing performance, ensuring that work meets agreed objectives, targets and deadlines.
• Discuss and agree personal development plans and objectives annually, and on an ongoing basis.
• Provide appropriate development and coaching opportunities to support the Intensive Support team in working towards their objectives.

General Personal qualities

• To attend meetings internally as and when necessary, for example, Directorate, Management and planning meetings.

To undertake such other duties within the competence of the post holder which may be required from time to time.

About you

Experience

• Experience of working with vulnerable adults, including managing the provision of a safe operating environment in a relevant context.
• Experience of leading, supervising and motivating a specialist service delivery team in either a supported housing, advice, homelessness, care or other relevant environment.
• Experience of case management and delivering best practice around; needs assessments, high quality personalised support or advice services to vulnerable adults, including people with complex needs.

Skills & knowledge

• Knowledge and understanding of the needs of rough sleepers, and the barriers facing them, and the ability to translate knowledge into good practice.
• Knowledge of modern-day slavery, housing legislation, safeguarding, substance misuse, welfare benefits and community care.

Abilities

• Ability to work in a fast paced, high-pressured environment, with multiple competing priorities and to quickly adapt to new situations.
• Ability to network, liaise, negotiating and influence effectively with outside agencies.
• Ability to undertake budget management, produce financial reports and collate and interpret financial and statistical information.

Personal qualities

• Demonstrates a commitment to the charitable purposes and values of Your Place.
• Values driven approach to working with vulnerable adults.
• Self-sufficient and highly organised with the ability to accomplish goals according to deadlines, and a flexibility to juggle a variety of tasks.
• Excellent organisational skills.
• Strong communication and negotiation skills.
• Strong sense of responsibility and accountability.
• Awareness of own training and support needs.

Benefits – Because You Give Your Best, We Give Ours!

• Time Off: 25 days’ holiday (rising to 30), plus bank holidays & your birthday off!
• Wellbeing: A weekly “Wellbeing Hour,” up to 2 Wellbeing Days a year, gym membership support, free eye tests, a 24/7 helpline, cycle-to-work scheme, and group activities like yoga.
• Pension: We match your contributions up to 7.5%.
• Career Growth: Training, professional accreditation, and development opportunities.
• Flexibility: Support for work-life balance within team and organisational needs.
• Perks & Discounts: Blue Light Card, shopping & travel savings, free event tickets, and more.
• Socials & Equipment: Seasonal events, plus top-tier IT and home office setup if needed.

About applying

Diversity & Inclusion at Your Place
We’re committed to an inclusive workplace where diverse perspectives drive better outcomes for residents. We welcome applications from all backgrounds and ensure a fair recruitment process, including reasonable adjustments for disabilities.

This role requires an Enhanced DBS check and the right to work in the UK.