Maintenance Officer

This will play a key role in carrying out a range of general health & safety room checks, cleaning, building maintenance and caretaking tasks. The role will report to and support the Facilities Manager in the delivery of planned, reactive maintenance and cleaning tasks.

The role will ensure a safe, clean and welcoming environment for residents, employees and visitors by providing a repairing, maintenance cleaning service in order to keep the various buildings and grounds to the highest standard, whilst minimising the need for external contractors.

RESPONSIBILITIES & ACCOUNTABILITIES

• To support daily, weekly & monthly planned maintenance tasks as scheduled (fire alarm tests, water temperature recording, emergency lighting tests, etc.).
• Support Customer Services with planned room health & safety checks
• Support the delivery of first line response to reactive maintenance, cleaning and repairs.
• Minor building fabric spot cleaning, repairs, decorating tasks and plumbing repairs.
• Check of plant rooms and boilers for leaks and general condition
• Ensure equipment is well maintained, adequately stored and meets all safety requirements
• Ensure that all portable electrical appliances are tested as required
• Use a range of common hand and power tools to carry out your job as required
• Assist with inspection of the condition of the grounds, building and facilities
• General janitorial duties as requested.
• Ad-hoc porterage duties (moves and changes, furniture management and etc.).
• Maintain accurate digital documentation.
• Provide excellent customer service to residents, ensuring they are made aware of work order progress in a timely manner.
• Proactively walking the Communal Areas and all floors, reporting and following up on any health & safety, maintenance or cleaning issues     
• Ensure the organisation’s Health and Safety procedures regarding Safety at Work are consistently implemented and followed.
• Contribute to Risk Assessment activities and implement appropriate actions.
• Monitor and liaise with Sub-Contractors ensuring good Health and Safety Practices are being carried out and quality of work is of high standard.
• Clear snow and grit paths during bad weather periods.
• Ensure that all duties and services provided are in accordance with policies and procedures.
• Monitor and action tasks listed on in-house systems, in a timely manner, ensuring the key performance indicator requirements are in place.
• To comply with individual responsibilities, in accordance with work role for health and safety in the workplace.
• To undertake such other duties within the competence of the post holder which may be required from time to time.

Experience

• Experience of risk assessment or a health & safety qualification
• Experience of building cleaning and maintenance, handyperson or caretaking duties.

Qualifications

• Building trade or health & safety/facilities management qualification

Skills & knowledge

• Good understanding of health and safety requirements within a building environment
• Good communication skills
• Good IT and systems skills

Abilities

• Ability to interact and communicate effectively with a wide variety of people maintaining professional boundaries
• Ability to manage own work load effectively and under pressure
• Ability to accurately input information on a database or information systems

Personal qualities

• Confidence to challenge where necessary in relation to property / security matters
• Diplomatic and tactful
• Patient and tolerant
• Self-motivated and enthusiastic
• Honesty, reliability and punctuality
• Good interpersonal skills

Desirable criteria

• Full driving licence

Before starting this position, you’ll need to undergo a criminal record check by the Disclosure and Barring Service. You must be entitled to work in the UK.