Volunteering Records Coordinator

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.   

• £23,842 FTE (Outside of London); £25,848 FTE (London) Pro-rata
• 21 hours
• Permanent  
• Farringdon (London), Bristol or home-based/hybrid 
• Closing date: 13th October 2024  
• Interviews will be held online (Teams) on 21st & 22nd October  

Change lives in a life-changing career  

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.  

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.  

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.  

About the role  

We’re looking for someone with a keen eye for detail, transferrable customer service skills and experience of working with complex personal data to join our Volunteering Team.  

The main purpose of this role is to ensure the best possible volunteer experience and that Young Lives vs Cancer holds and maintains appropriate records and data on our volunteers in line with volunteering best practice, safer recruitment and GDPR. 

 Accurate data is critical to the safe delivery of volunteering. This role is responsible for creating and maintaining volunteer records on relevant systems including database and our Learner Management System and overseeing volunteer recruitment and on-boarding ensuring compliance with minimum standards and reporting as appropriate. 

This role interacts with stakeholders across the whole of the organisation and is often the first point of contact for volunteering process and procedures.  

What will I be doing? 

No two days are the same at Young Lives vs Cancer. So, summarising your ‘day to day’ isn’t easy. Here are some of the main things you’ll be doing, but you’ll find more details in our Role Details document. 

• Supporting the full volunteering life-cycle including recruitment, on boarding, training, reward & recognition
• Managing and responding to volunteer enquires; escalating/signposting as appropriate and ensuring records are maintained
• Maintaining and developing the Volunteer Management Guidance Hub; ensuring colleagues are able to self-serve wherever possible 
• Offering support and guidance, signposting to resources to facilitate a consistently excellent volunteer experience
• Working with key stakeholders including Income Generation, Governance & Assurance, Services and Insight to report against compliance and governance requirements
• Leading on streamlining and standardising current processes to enable sustainable and strategic growth 

What do I need?  

A great team ethic is really important in this role as you will maximise volunteer potential for Young Lives vs Cancer. This role sits within the ‘People & Culture’ directorate and we need someone with natural customer service skills and a drive for continuous improvement.    

Experience within a similar role, or within the charity sector, would be great but we know that a lot of the most important skills in this role are easily transferable from another sector. We want the right person and we will invest in training the right candidate.  

The skills we are looking for in this role are:  

• Data/detail driven
• Office 365  
• Great communicator 
• Team work & collaboration
• Pro-active nature  

What will I gain? 

For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:  

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk  
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension 
• Access to our employee savings scheme 

To find out more about our benefits package, have a look on our website.

Our commitment to Diversity, Equity, Inclusion and Belonging  

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it. 

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy on our website will tell you more.  

Accessibility  

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.  Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.