Supporter Care Assistant

Job Title:            Supporter Care Assistant

Salary:                £20,123 per annum (£24,818, Full time equivalent) 

Hours:                 30 per week over 4/5 days

Term:                    All year round, permanent.

Location:           Home based with regular travel to Lingfield, Surrey.

Closing Date:     1st October 2024

About Us

Epilepsy in childhood can be frightening, isolating and is often misunderstood. We stand up for children and young people with epilepsy. We’re here for them. We campaign for children’s rights. We provide innovative tools, information, and practical support for living everyday life. We coordinate world renowned research into the causes and treatments of epilepsy and deliver cutting edge health services.

Your Role

This role in the Fundraising Team is key to ensuring we offer an outstanding supporter experience to increase the depth of our supporter relationships and grow the number of loyal donors. 

Our supporters are vitally important in enabling us to deliver services and support for children and young people with epilepsy. We want to be the charity of choice for donors and ensure they have positive and memorable interactions with us.

The role will:

•              Engage and steward supporters by inspiring them around their giving, maximise their fundraising, and ensure their donor journey is tailored, relevant and exciting.

•              Ensure the timely and accurate processing of donations, whilst being a first point of contact to supporters.

•              Ensure the smooth running of the CRM (Beacon), keeping records up to date and accurate. 

•              Implement engaging supporter focused communications that inspire and delight.

•              Undertake a range of administrative and support functions to ensure the effective running of the Fundraising team.    

What we need from you

-          A positive, warm and pro-active approach to your work and other people.

-          Passionate about supporter experience and improving the lives of children and young people with epilepsy.

-          Excellent attention to detail with a willingness to continually learn and upskill.

-          Experience of supporter or customer care with a proven track record in excellent customer relationships. 

-          Experience of working with CRM systems and/or databases including data management.  

-          Experience of working in an administration role.

We will support you and develop you should you wish for this. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters.

Please refer to the Job Description for full details of role.

Benefits

• 27 days annual leave plus 8 days Bank Holidays (pro rata if part time)
• Occupational pension scheme
• Health Insurance Plans (Optional)
• Eyecare Vouchers
• Subsidised dining room
• Gym membership options (on and off-site)
• Your Rewards - disounts platform
• Free parking on campus

We are committed to safeguarding and promoting the welfare of children and young people. An enhanced Disclosure and Barring Service check will be required.

Young Epilepsy strives to employ people that reflect the community it serves; therefore, applications from minority groups and people with disabilities are particularly welcomed.
 

Young Epilepsy is the operating name of the National Centre for Young People with Epilepsy. Registered Charity No: 311877 (England and Wales).