Rough Sleeper Co-Ordinator

Job Description: Rough Sleeper Co-ordinator 

Responsible to: Senior Tenancy Sustainment Officer

Hours of work: 37.5 hours  (Monday – Friday)

Salary :  £26,000

On Call: As a requirement of your role, you will be part of and on-call rota.

About us:

At York Road Project, we are dedicated to transforming the lives of individuals experiencing homelessness in Woking. We believe in harnessing the unique strengths and potential of each individual to create a pathway towards stability and independence.

The role:

This role offers an exciting opportunity to positively impact the lives of rough sleepers here in Woking, by assisting them in finding and maintaining stable housing. As the rough sleeper co-ordinator, you'll employ a strengths-based approach, working alongside various local agencies to provide holistic, trauma-informed support to those who are experiencing homelessness. Your dedication and compassion will empower individuals to overcome adversity, rebuild their lives, and thrive in their community.

We would be keen to employ someone who can speak Romanian and other Eastern European languages, this would enhance our team's communication capabilities to rough sleepers who don’t have English as a first language.

Key Responsibilities:

• Oversee rough sleeper drop in from 8am – 10am weekdays at our Day Centre. Ensuring the rough sleeper drop-in service provides a welcoming and safe space within the resource centre, offering essential amenities like showers, breakfast, and food parcels to address immediate needs.

• Collaborate proactively with the Senior Tenancy Sustainment Officer (STSO) to engage, verify, and offer support to rough sleepers.

• Lead the assessment process for all new clients, ensuring a comprehensive understanding of their needs and strengths, to tailor support effectively. Maintaining and updating the referrals list, regularly checking on the welfare of clients alongside the staff team at our direct access service.

• Attend Rough Sleeper meetings with the STSO, led by the Rough Sleeping team from Woking Borough Council.

• Attend Streetlink reports and conduct town walks, actively engaging with the community and staying informed about local dynamics to better support clients.

• Maintain comprehensive notes on our database, Salesforce, to provide clear and concise information of interactions and outcomes for clients.

• Guide clients towards relevant services through informed signposting, empowering them to access resources and support, conducive to their individual journeys.

• Actively participate in the varied services provided by YRP, contributing expertise and dedication to the holistic support of clients and the community.

Key Skills and Qualifications

• Case Management: Tailoring individualised plans for rough sleepers covering housing, healthcare, substance abuse, mental health, and employment.

• Client Engagement: Building trust and rapport to facilitate access to services and resources.

• Documentation: Maintaining accurate records of client interactions and progress.

• Communication: Effective communication with internal teams, external agencies, and clients.

• Community Outreach: Conducting outreach activities and engaging with external agencies.

• Empathy and Cultural Sensitivity: Demonstrating empathy and cultural awareness in client interactions.

• Problem-solving: Navigating challenges and adapting to dynamic environments effectively.

Our Perks:

• Full training will be offered as part of your personal development.
• Pension Scheme
• Birthday Holiday day
• Parking
• Medicash for Health & Wellbeing
• 24 days annual leave, rising per year to maximun of 30 days.