Community Café Front of House
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Hillside Clubhouse will be launching two brand new community cafés from Highgate East inpatients facility and from Lowther Road outpatients building. We want to make the cafés a warm, safe and supportive destinations for the whole community, not just patients and visitors. This is an incredibly exciting opportunity to grow and develop two community cafés and tackle stigmas associated with mental ill health.
The front of house team will be instrumental in launching the café, so it is important that you feel confident and happy working under your own initiative as well as being part of a small team.
Most importantly, we are looking for people who are passionate about coproduction, food and community!
Job Description
Café Operations – Help to maximise food and beverage sales on site; clearing tables and maintaining high standards of cleanliness within the café; help to restock the café; operate the tills and take card payments.
Community engagement – Collate feedback from customers and ensuring this is shared with the community café manager; ensure customers have a positive and supportive experience in the café.
Customer Service – Ensuring the customers have a good café experience; ensuring customer queries and complaints are addressed in a proactive, friendly and timely manner; respond to any access needs customers have.
Volunteer Support – Providing support for Hillside volunteers within the café and ensuring they have a positive workplace experience.
Health & Safety – Ensure you have a good understanding of health and safety policy and procedures in the café, and that you are following them.
Safeguarding – Being aware of safeguarding policy and procedures and ensuring that any safeguarding concerns are raised with the safeguarding lead.
General – Ensure Hillside’s wider charitable work is promoted and made aware of; ensuring you are following the policies and procedures of Hillside throughout your work.
This list is not exhaustive and there may be other tasks the post-holder is required to undertake.
Person Specification
Ideally you would have some experience in the hospitality industry but training is provided
Excellent customer service skills
Attention to detail
Ability to work under your own initiative and within a team
A friendly and approachable attitude with an interest in challenging stigma associated with mental ill health
We are a disability aware employer and actively encourage applications from people with lived experience of mental health conditions. Hillside Clubhouse is committed to building a diverse and inclusive team and strongly encourage applications from those who experience discrimination and / or prejudice based on their race, ethnicity or immigration status, women, new parents, people with disabilities and LGBTQI+ people.
Please note that this vacancy might close earlier as we will conduct interviews as suitable candidates apply and we're ready to hire if we find the right person before the job ad closes
Size: 21 - 50
