Membership Support Officer

Membership Support Officer

Location: Remote (UK based) with some travel required

Salary: £29,450 (grade 3) (plus Inner London Weighting of £3,483.94, if eligible)

Length of contract:  12 months fixed term contract

Hours per week: 37

Closing date: 22nd July 2024

Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.  

Who are Women’s Aid?  

Women’s Aid is the national charity working to end domestic abuse against women and children. We are a federation of over 170 organisations which provide just under 300 local lifesaving services to women and children across England. For almost 50 years we have campaigned on behalf of our members and survivors to shape policy and practice, and to raise awareness of domestic abuse.   

Purpose of the Membership Support Officer role:                           

As Membership Support Officer, the successful candidate will play an integral role within the Membership Services directorate to increase the engagement, loyalty, and satisfaction of members and maximise subscription, accreditation, and other sustainable commercial income opportunities, both for the organisation and it’s membership through excellent service delivery.

Through innovative and creative strategies, engage with members to support and anticipate their needs across all platforms – website, inbox, events, forums and online engagement. The Membership Support Officer will strengthen the relevance and value perception of WAFE with the primary aim of supporting team collaboration.  

Key duties and responsibilities of the Membership Support Officer:

• Set up and maintain office administrative systems, processes, operating procedures and files to ensure relevant information on members are up to date and accurate
• General administrative duties to support the Membership Services such as managing calendars, updating distribution lists, development of documentation, coordinating annual renewals and supporting cross-team projects and meetings.
• To be a central point of contact for members and other organisations/individuals requesting and receiving support from Women’s Aid
• Plan and coordinate events such a regional meetings, coffee mornings and trustee networking meetings
• Working cross departmentally to gather data and information, coordinate press releases, public comms and workshops for members etc.
• Support the National Quality Standards accreditation process through note-taking and recording outcomes, actions and decisions.
• Coordinate new memberships and co-assess documentation for those applying to ensure appropriate individuals are appointed to the framework.

 What we are looking for in our Membership Support Officer:

• Good understanding of the experience and needs of women and children affected by domestic and sexual violence – as well as the importance of intersectionality and the impact of oppression.
• Knowledge of CMS & CRM technologies
• Experience of collating, inputting and analysing data, report writing and briefings for a variety of audiences
• Good understanding of the role of specialist services, Imkaan and Women’s Aid membership bodies.
• Excellent verbal, written communication and computer literacy skills
• Ability to work on own initiative to meet objectives and to plan and delivery projects within a set timeframe and complex environment.

Benefits of joining us as our Membership Support Officer include:

• Generous Annual Leave: 25 days + 2 Company Holidays + 8 UK Bank Holidays, with an extra 1 day per year after 1 year of service, up to a maximum of 5 additional days.
• Valuable Pension Benefits: a generous 7% employer contribution.
• Flexible Working: remote working, a generous TOIL scheme, and family-friendly policies
• Wellness and Support: including a cycle to work scheme, free optician check-ups, annual flu vaccines, access to a 24-hour employee assistance counselling helpline, a ‘Headspace’ app for mindfulness, and ‘Reflective Practice’ sessions.
• Making a Genuine Difference: in a rewarding role where your work will directly result in helping Women’s Aid to be able to provide lifesaving services for women and children across England.

How to apply?   

• Please submit your CV and a Cover Letter. Your Cover Letter should be no more than 2 pages long and should include a summary of your reasons for applying for the position. You should also include details of how your skills, behaviours and experience meet those necessary for the role, as listed in the Job Description and Person Specification.   
• Please ensure that you also complete the EDI form and send all completed paperwork to the recruitment email address. (Please clearly mark your name and the role title in the subject line of your email).  

NB:

• Women only need apply under schedule 9 (Part 1) of the Equality Act 2010
• If you have been shortlisted for interview, you will be informed by email. Regrettably, we are normally unable to acknowledge unsuccessful applicants.   
• All posts, including remote posts, must be based in the UK.
• Women’s Aid is committed to quality, equality, and valuing diversity. Applications are particularly welcome from Black and minoritised women.   
• Please read our Single Sex Statement on our website
• Please note that applications will be reviewed, and interviews arranged, on a rolling basis, so for the best chance of success, please apply ASAP.