Retail Operations Manager

Join a much-loved local hospice that has been providing exceptional care for over 40 years to the communities of Medway and Swale. In this vital role, you will oversee the daily operations of our charity shops, supporting shop managers in developing their skills to maximise income and drive the expansion of our retail operations.

Working closely with the Head of Income Development, you will help identify new business opportunities and support your team with stock procurement, volunteer recruitment and retention, visual merchandising, and staff development. Your leadership will ensure our shops thrive, generating essential funds to sustain hospice care for those who need it most.

Wisdom Hospice Shops – Retail Operations & Development

·        Reports to the Head of Income Development, ensuring the seamless delivery of retail operations.

·        Drive efficient processes that sustain smooth shop-level operations.

·        Provide leadership and accountability to an experienced team, acting as a key communication link between shop teams, the Head of Income Development, and the wider WHC team.

·        Support store managers in attracting, recruiting, training, and developing volunteers, ensuring they understand their roles and retail guidelines for effective shop operations.

·        Foster a positive working culture, strong volunteer relations, and high levels of enthusiasm to create a rewarding and happy retail environment.

·        Communicate effectively with managers and team members, ensuring clear planning, prioritisation, delegation, and workload monitoring.

·        Strengthen our competitiveness by driving strategies to attract high-quality, abundant donations.

·        Provide occasional shop cover, particularly during the rollout of the new retail strategy.

·        Assist in the expansion and development of the charity’s retail operations.

If you have a passion for retail, a strategic mindset, and a desire to make a real difference, we’d love to hear from you!