Operations Lead

Job description and person specification

Salary: £27,291 - £31,974 FTE (depending on skills and experience)

Contract: Permanent, Part-time (28 hours per week)

Reporting to: Head of Finance, Training, and Operations

Reports from: People and Culture Officer, IT and Data Officer

Location: Sevenoaks Wellbeing Centre, with flexible working options including part-time remote work.

About West Kent Mind
West Kent Mind enriches lives through better mental health by offering support to get well, stay well, and thrive. As an ambitious, award-winning organisation and a proud member of the Mind federation, we value collaboration, partnership, creativity, and growth. Working with us means engaging in projects that positively impact people's lives, fostering personal growth, and finding satisfaction in the work accomplished. You will be surrounded by supportive individuals committed to making a difference, which can instill a sense of purpose and determination.

About the Role
As our Operations Lead, you will work closely with the Head of Finance, Training, and Operations to ensure smooth daily operations. You will oversee the day-to-day operational flow of the office, ensuring West Kent Mind runs efficiently and effectively.

Who You Are
Your experience can be paid or voluntary, full or part-time, in the UK or overseas.

• Project Management: Demonstrable project management experience and transferable skills to support others.
• Data Presentation: Ability to understand and present data effectively through reports and presentations.
• Process-Driven: Committed to delivering efficiency, consistency, and quality, optimising our charity resources.
• Tech-Savvy: Adaptable and willing to learn new systems and software in a modern office environment.
• Operational Advocate: Passionate about the importance of effective and efficient operational support.

What You Will Offer Us

• Sector Experience: Experience in a small organisation, with a focus on developing and delivering impactful operational support.
• Operational Support: Familiarity with providing high-quality support in a busy and varied environment.
• Efficiency: A knack for creating order and being the first point of contact for colleagues.
• Proactive Attitude: Eager and ready to tackle any task with a willing attitude.
• Microsoft Office Proficiency: Competent in using Microsoft Office Suite, especially Word, PowerPoint, Outlook, and Excel.
• Communication Skills: Strong communicator, both face-to-face and in writing.
• Team Supervision: Some experience in supervising, coaching, and developing team members.

Key Responsibilities

• Operational Expertise: Serve as the go-to expert for building and internal processes, supporting colleagues in their daily work.
• Health and Safety Compliance: Oversee Health and Safety, including annual inspections, policy development, training, and risk assessments.
• Contingency Planning: Maintain plans and registers to address potential risks and safeguard assets.
• Team Supervision: Supervise the People and Culture Officer and IT and Data Officer, maintaining standard operating procedures.
• Administrative Support: Assist with operational administrative support, contract management, and developing ad hoc projects.

Adopting Our Fundraising Culture

West Kent Mind values a fundraising culture where all staff, volunteers, and trustees contribute to fundraising efforts. Whether securing funding for your area, writing thank-you notes to donors, or creating testimonials for grant applications, everyone is expected to embrace this ethos.

Benefits
Passionate Team: Work with a dedicated team making a positive impact.
Holidays: 23 days a year, increasing with service up to 30 days, plus bank holidays. Additional three days between Christmas and New Year (pro-rata for part-time).
Learning: Opportunities for coaching, training, and professional development, including free Mental Health First Aid training.
Pension: Auto-enrollment in our pension scheme with a 3% salary contribution.
Employee Assistance Programme: Access to confidential advice, counseling, and online tools.

Application Process
Please refer to our website and the attached documents for the job description and person specification.

For informal discussions, contact us via the website. Send a current CV and a statement (no more than 2 sides of A4) evidencing how you meet the points under ‘Who you are’ and ‘What you will offer us’.

Due to application volume, we may not acknowledge every application.

Please complete an Equality & Diversity monitoring form on our website. This information is processed anonymously.

Interviews are scheduled for 22 and 23 July 2024. Shortlisted candidates will be notified by 17 July 2024.

Please note: You must provide evidence of the right to live and work in the UK without restrictions for this role. We cannot sponsor visas.

We look forward to receiving your application.