Head of Operations

Job description:                Head of Operations

Responsible to:                 Chief Executive Officer (CEO)

 Working hours:                 30 hours per week, Monday – Friday, 10am – 4pm 

 Salary:                                Starting salary £28,080 - £31,200 (FTE £35,100 - £39,000)

Interview date:                    We expect to hold interviews week beginning 11/11/24

West Cornwall Women's Aid provides vital support to women and children who have faced any form of domestic abuse and/or sexual violence, at any stage of their life. The women we serve are at the heart of our mission, and their voices shape the direction of our services. We are committed to raising awareness about violence against women and girls and to educating our community on the gender-based nature of domestic abuse and sexual violence. As an inclusive organisation, we actively work to dismantle barriers that may prevent women from accessing the support they need. As a proudly feminist organisation, our values guide everything we do. 

As the Head of Operations, you will have oversight and management responsibility for all operational aspects of service delivery. You will understand the needs of women who have experienced abuse and will ensure the services are delivered through a trauma-informed lens, including trauma stabilisation and support. You will be committed to anti-oppressive and anti-discriminatory practice and understand the multiple and intersecting forms of oppression that our service users may face. 

 

We welcome applications from all women with appropriate and relevant experience, particularly women from minoritised backgrounds, as they are underrepresented in our team.

Key responsibilities: 

• To line manage and supervise operational managers including Refuge Manager, Community Services Manager, Counselling Services Manager and the Volunteer Coordinator

• To participate in the recruitment, induction and training of staff and volunteers. 

• To support the emotional welfare of staff and volunteers, with an awareness of vicarious trauma and appropriate interventions

• To support line managers to develop and embed organisation-wide cultural competency

• To lead on quality assurance and case management across the organisation for the delivery of support services

• To work with line managers, supported by the CEO, to annually review services, with an emphasis on accessibility and reaching minoritised women and communities. 

• Plan and deliver internal and external training

• To review and monitor organisational strategy achievements alongside the Chief Executive on a quarterly basis

• To organise and chair meetings
• To develop creative ideas and engaging ways to showcase and actively promote WCWAid services and outcomes, including creation of promotional content
• To work with the Development Manager to develop, write and submit proposals, bids, fundraising applications to support operations

• To coordinate, with the support of relevant managers, monthly, quarterly and annual internal and external reporting ensuring that all funder requirements are met 

• To liaise with, develop and maintain good working relationships with all appropriate agencies in both the voluntary and statutory sectors at local, regional and national level

• To attend all appropriate multi-agency meetings and forums

• To ensure strong, effective and coordinated working across all service areas within the organisation

• To ensure that services comply with all statutory, legal and contractual requirements with the support of the Services Coordinator 

• To ensure all staff work within the policies, procedures and ethos of WCWAid

• Undertake all the duties of Safeguarding Lead including reporting, reviewing cases and learning, ensuring staff are trained and confident to deal with a wide range of safeguarding issues

• To support the development of a communications strategy and plan and ensure this is effectively delivered

• Support line managers to effectively manage and monitor outcomes, quality and performance to enable the highest standard of service delivery

• Reviewing, updating and managing operational risks on the organisational Risk Register

• Responsibility for the organisations Business Continuity Plan including organising the annual walk through and ensuring all key personal have access to current and accurate plan

• To work closely with the relevant operational managers to ensure that all contract compliance requirements are fully met

• To ensure that all service developments and improvements are informed by women’s voices

• To produce and support tendering and grant requirements including bidding and reporting activities

• To deputise for the Chief Executive Officer in her absence

Benefits

·        Competitive salary

·        Five weeks annual leave (pro rata) per annum, plus bank holidays, increasing with length of service to six weeks

·        Recognition day on birthday

·        Sick pay leave increasing with length of service

·        Staff well-being activities

·        Clinical supervision for all support staff

·        Access to additional one-to-one external supervision if needed

·        Access to employee helpline

·        Time off for family emergencies and public duties

·        Compassionate leave

·        Parental leave

·        A qualifying salary sacrifice pension scheme which includes a 3% employer contribution

·        Eye test scheme

·        Opportunity for career progression and continued learning and development through in-house and external training

Special conditions:

This job description may be reviewed and amended, subject to the needs of clients, the

organisation and funders.

The duties of the role may involve travel on a regular basis. It is a condition of employment that you can exercise satisfactory travel mobility in order to fulfil the obligations of the role.

The duties of this role will require you to occasionally work outside core office hours (during evenings and weekends), and it is a condition of employment that you exercise satisfactory level of flexibility in order to fulfil the objectives of the role.

This post is subject to continuation funding.

WCWAid is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. However, this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

If you're interested in applying, we'd love to hear from you! Please keep in mind that we'll only consider CVs that come with a supporting statement. This statement should explain how you meet the criteria listed in the job description and person specification.

Alternatively, you can apply via our application form. To get a copy of the job description, person specification, and application form, just click 'Apply now'