Operations Manager

ABOUT THE ROLE

We are looking for someone dynamic and progressive to manage operations (people, places and finance) for our growing organisation.  Helping us to navigate an exciting new period in our development, your role will be to manage and shape the organisation’s operations and HR to ensure we have the right systems and processes in place to deliver our work effectively and in ways that are in line with our feminist, participatory and anti-oppression values.

We are keen to find someone interested in having a core role within an organisation, delivering a wide range of internal projects that support staff wellbeing, communications, anti-racism and culture, including exploring and implementing progressive and radical HR policies that help us to further embed a culture of care.  You will work supportively and dynamically with our collaborative and friendly team. You will be supported by the Head of Organisational Development, who you will work with to develop new strategies and priority areas of work.

KEY INFORMATION

Salary -  £37,637.15 FTE per annum, pro rata 

Contract - 4 days (28 hours) per week, permanent

Location - Based at Wen’s Shoreditch office, with hybrid working available

Supervising - IT Co-ordinator, Operations Assistant and volunteers (up to 5 people).

Deadline - 9am 14th October 2024

Interviews (via Zoom):

• 1st interview – w/c Monday 28th October 2024 (exact date TBC)
• 2nd interview – Monday 4th November 2024

RESPONSIBILITIES

People (HR)

• Manage and maintain HR policies, procedures and practices including the employee handbook, ensuring they are up to date, recorded, filed and adhered to (i.e. personnel contracts, DBS, volunteers, holidays, sick leave)
• Develop and implement new systems, policies and processes that support anti-oppression, care and inclusion. 
• Ensure that Wen is compliant, abiding by relevant legislation (including GDPR) and arrange training for staff as needed
• Oversee recruitment, onboarding, staff development and all other people processes
• Ensure appropriate support and supervision is in place for all staff, including overseeing training for all staff
• Promote improvements in internal communication, ensuring staff, volunteers and interns are informed of organisational developments and have opportunities to give feedback that will help shape our ways of working for the better.
• Oversee the co-ordination of all-staff events, meetings, socials and team building.
• Monitor and evaluate staff wellbeing, taking steps to address as needed.
• Ensure appropriate and compliant documentation and record maintenance for all HR processes across the organisation including absence management.
• Designated Safeguarding Lead for the organisation.

Places (Office management and IT)

• Ensure smooth running of Wen’s main office to ensure it provides a welcoming, efficient and safe space to work in, ensuring health and safety procedures are implemented and maintained with help from the Operations Assistant.
• Utilise the Core Operations budget with help from the Operations Assistant to ensure Wen is maintaining photocopier, stationary supplies, liaising with our landlord about rent, maintaining phones, health and safety, fire procedures, utilities, rates and insurance.
• Oversee the IT Coordinator to ensure licenses are up to date, IT issues are solved promptly and IT developments and changes across our two sites and hybrid team are tracked

Finance

• Work with Finance Manager and Head of Organisational Development to establish strong financial processes and policies and ensure staff are aware of the relevant ones
• Liaising with our Finance Manager on day-to-day accounting as and when necessary 
• Managing the Core Operations budget including approval of expenditure (as a signatory) and cashflow preparation for the coming financial year
• Checking and collation of monthly payroll information

People Support

• Managing the Operations Assistant and IT Co-ordinator.
• Supporting volunteers as required and oversee managing our volunteer database.
• Supporting Wen team with HR and other Operations-related matters.

Along with any other reasonable tasks and duties deemed relevant to the role.

KEY BENEFITS

• 25 days annual leave plus bank holidays, pro rata. Rising to 27 days after 5 years.
• Pension scheme, contributing 6% of salary.   
• Employee Assistance Programme.
• Access to training and development opportunities.
• Laptop and mobile phone for work.
• Flexible and hybrid working available.