Head of Service Delivery - Stoke on Trent

WithYou are recruiting for a Head of Service Delivery, to help us radically improve outcomes for people who use our services. This role will lead our Stoke Community Drug and Alcohol service (CDAS). If you are looking to join a values-driven, forward thinking charity and have the passion and knowledge to shape this integral role in our Stoke service, we want to hear from you.

Please submit your CV, along with a covering letter detailing your suitability for the post. Please note that this advert may close early should sufficient applications be received, so early application is advised.

CDAS (provided by WithYou) provides free and confidential support to adults and young people experiencing challenges with drugs and alcohol. Soke Community Drug and Alcohol service (CDAS) is provided by With You and BAC O'Connor. 

This is a varied role, with the aim of driving the delivery of one of our sector leading integrated Drug and Alcohol services. As a Head of Service Delivery, you will provide clear direction, accountability and leadership to deliver services which improve outcomes and radically improve the chances of people getting better. As well as this, you will be:

• Working closely with clinical colleagues, ensure consistently high standards of service are delivered across the organisation
• Leading and performance managing your service against internal and external key performance indicators and meet or exceed regulator requirements
• Building leadership capability across the team and select, motivate and develop a team of managers to fulfil their potential as leaders of service delivery
• Collaborating across your region to contribute to and use the resources of the wider team in helping services deliver
• Providing in-person visible leadership within the service being physically present in service

Working with a range of stakeholders, this is an opportunity for a proactive and influential individual to deliver outstanding performance across your services. By building a strategic business plan for your services, you will ensure that our commissioners are confident and excited by our provision.

Required Skills

To apply for this role, you should have demonstrable experience in a similar role in a health or social care setting, ideally within the drug and alcohol or mental health sector. We are looking for an individual with exceptional operational skill - you will be someone who enjoys putting strategies in place and thrives off ensuring successful service delivery. You will be confident when dealing with a variety of tasks, including those in need of a swift resolution and should be able to build meaningful working relationships quickly with both internal and external stakeholders. This is a crucial role for With You and as such, you will be able to demonstrate the ability to establish a high performance culture.

You will have: 

• A relevant degree or equivalent management and operations experience in managing a large service
• Exceptional operational management abilities
• Experience and knowledge of using data and quality tools to improve service delivery
• Track record in being able to manage high risk services to reduce their risk and reduce the number of urgent situations that require attention
• Exceptional ability to engage, persuade and influence internally and externally

A full job description and person specification are available on request. 

Diversity Statement

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our goals of radically improving people's lives. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people and armed forces veterans.

Benefits

• Competitive salary
• 30 days annual leave, plus bank holidays 
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

Should you be successful in your application, you will be required to provide 3 years' worth of references and where applicable, will need to undergo an enhanced DBS check. 

About The Company

Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year. 

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

We Are With You.