Senior Manager – Advisory and Support Hub

Senior Manager - Advisory and Support Hub

Contract: 2 Years Fixed Term Contract (Renewable), Full Time,

Salary: £56,249- £59,602 with excellent benefits

Location: London, UK

Hybrid Working: A minimum of 40% of working time is spent face to face, either in London office, or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:

Want to use your skills in the International Programmes to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Senior Manager - Advisory and Support Hub to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:

The International Programmes Department is made up of four regions: East Africa, West Africa, Southern Africa, and South Asia; and three support teams: Programme Support and Knowledge team, the Programme Funding and Partnerships Team and the Programme Operations Team. The International Programmes Department delivers our work across Africa and South Asia focusing on quality programming including advocacy, learning and documentation.

About the Role:

The Senior Manager will manage a process through which Country Programmes (CPs) can access the human resources required to deliver their programme and project objectives effectively and efficiently. This will include working closely with CPs and regional offices to diagnose support needs and identify support options available. Additionally, the Manager will be expected to adopt a CP centred approach to decision making on support provisions and to manage an independent mechanism for quality assurance of the support provision to the CPs.

Following a recent Scoping Study and a process of consultation across the organisation about how such a model would work, the procedures and mechanisms within WaterAid that will be required as part of the Advisory and Support Hub model are currently being developed. The Advisory and Support Hub Manager will be required to:

• Manage the process of piloting the model in one selected region, if required.
• Review the lessons learnt from piloting the model and make recommendations on further improvements that may be required.
• Coordinate the roll-out of the model across the organisation.
• Manage the process of requesting, identifying, deploying, and reviewing assignments.
• Be responsible for maintaining the database or expertise both internal and external to WaterAid.
• Liaise closely with external sources of expertise such as partner and support organisations, international consultants and former WaterAid employees.
• Be responsible for establishing and leading quality review and feedback of support and advice provided.

About You:

• Proven experience in business and project management, preferably in technical support services or related role.
• Ability to manage service provision involving short-term simultaneous assignments to deliver support on time and within budget, using in-house staff and/or consultants (institutions and/or self-employed individuals).
• Proven experience of managing change processes.
• Experience of working with institutions in low- and middle-income countries.
• Effective communication skills and demonstrated experience of managing and motivating others and driving change.
• Exceptional interpersonal skills and ability to work across cultures and to develop good relationships with diverse clients and international collaborators. An ability to achieve this through web-based communication platforms (Zoom and MS Teams, etc.) and working at a distance without face-to-face meetings.
• Analytical thinking and data-driven approach to decision making.
• A degree-level qualification in a related field.
• Good written and oral communication and reporting skills in English is essential.
• An ability to speak French would be an advantage.

Although not essential, we also prefer you to have:

• Experience of working in international development
• Experience of working in a self-funding or commercial environment
• Knowledge of water supply, sanitation, and hygiene
• A working knowledge of Portuguese would be an advantage.

Closing date: Applications will close at 23:59 on 30th October 2024. Availability for interview is required week commencing 25th November 2024.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter into one document in either Word Document or PDF format.

Pre-employment screening: In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment

Our People Promise:

We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:

We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:

We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.