Leadership & Engagement Coordinator

Leadership and Engagement Coordinator

Contract: Permanent, Full Time, 35 hours per week

Salary: £27,679 - £29,063 with excellent benefits

Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London and this will be your location and contract base.

About WaterAid:
Want to use your great organisation and coordination skills to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?

We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference.

Join WaterAid as Leadership and Engagement Co-ordinator to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.

About the Team:
The WaterAid Leadership and Engagement team is responsible for facilitating high levels of performance across WaterAid, through the development of integrated leadership, learning, engagement and internal communications strategies.

About the Role:
As our detail-oriented and problem-solving Leadership and Engagement Co-ordinator you will provide high quality co-ordination, administration and project support to the Leadership & Engagement Team.

In this role, you will:

• Co-ordinate logistics and provide administrative support for our learning, management and leadership programmes across WaterAid, including co-ordinating participant lists and invitations, logistical and travel administration, collation and production of materials, booking meetings, gathering and analysing evaluation data and other associated tasks.
• Provide administration of our learning management system (LMS), including managing users and all other LMS administration including setting up new starters and generating course completion reports.
• Provide administrative support for the pro bono coaching programme.
• Provide administrative support for psychometric assessments and 360-degree feedback including setting up assessments and managing responses.
• Monitor the Learning inbox and respond to and escalate queries as appropriate.
• Process invoices and expenses, ensuring complete and accessible records and reports on reasons for variances and provide cover for the Internal Communications and Engagement Officer.
• Provide contract management support ensuring compliance and best practice including the upload and registration of all Leadership and Engagement Team contracts on to WaterAid's contract register.
• Maintain Leadership and Learning pages on the global intranet.
• Support and update the global induction, keeping online resources up to date and supporting local People Teams with their local inductions. Project manage the global induction programme for senior leaders.
• Book, support and contribute to in person and virtual team meetings.
• Update & maintain learning resources and team files ensuring effective filing systems and GDPR compliance for the Leadership and Engagement Team through data cleansing and maintaining data security and integrity.
• Collaboratively work across the Leadership and Engagement Team, providing support and cross cover when necessary, including ensuring that all new team members are fully inducted and have access to and can use all relevant systems.

About You:

• Proven experience in providing excellent co-ordination and administration support to a team or an individual - including diary management and organisational skills.
• To be brilliantly organised and motivated by the desire to support others to be effective and efficient in their work.  
• Strong time management and prioritisation skills with the tenacity to problem solve.
• Excellent accuracy and attention to detail.
• To be a good listener with great interpersonal and communication skills (written and verbal) including across geographical and cultural boundaries.
• A flexible and pro-active approach to work including the ability to identify and manage multiple and changing priorities in a fast-paced environment.
• Digital literacy with good IT Skills and ability to use Office 365 tools of Outlook, Word, PowerPoint, Excel and SharePoint and set up virtual meetings on MS Teams.
• Integrity and the ability to act with discretion and respect confidentiality.
• The ability to work calmly under pressure and drive tasks through to completion.
• A positive, outgoing, helpful disposition and a team player, able to work in a collaborative and adaptable way.
• The ability to represent the Leadership and Engagement Team across a range of local and global key stakeholders (internal and external), including external suppliers.
• An interest in Learning and Development and commitment to personal learning and development.
• A working style that reflects WaterAid's values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation.

Although not essential, we also prefer you to have:

• Experience in learning and development administration.
• Experience of using a Learning Management Software.
• Some knowledge of e-Learning.
• Ability to speak and write in French, Portuguese or Spanish would be an advantage.
• Experience of working in an international team and operating in a matrix structure.
• Experience or knowledge of the development sector.

Closing date: Applications will close at 23:59 on Monday 15^th July. Availability for the first virtual interviews is required from 29^th July to 2^nd August. Final interviews will be in person at our office in Canary Wharf, London between 5^th to 9^th August.

How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.

Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.

Our Benefits:

• 36 days' holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days annual leave
• We offer a generous pension plan with employer contribution of up to 10%
• Wide range of flexible and agile-working arrangement
• Season Ticket Loan
• Free annual eye tests
• Pay as You Give charitable giving scheme
• Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
• Sabbaticals
• Volunteer Day

Our Commitment
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.

Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.