Database Manager

** Open to UK-based applicants only, and those with relevant experience - please see person specification section below. **

War Child believes that children’s lives should not be torn apart by war. It is the only specialist charity for children affected by conflict, with four main areas of work: protecting children, educating children, supporting communities and campaigning.

War Child are renowned for their creative, innovative and entrepreneurial approach, with strong connections to the gaming, music and creative industries. In 2022, the charity provided support to over 256,000 children and carers, helping to meet both their physical and their psychosocial needs.

It’s an exciting time to join War Child, as they’ve just launched their new Alliance initiative. The War Child Alliance unites the five War Child fundraising members (in the Netherlands, UK, Germany, and Sweden, as well as Children in Conflict in the US) with 14 programme members based in conflict-affected areas worldwide, all coordinated by the new War Child Alliance Foundation. This initiative integrates programme activities under one umbrella, enabling War Child to combine strengths and resources, with the goal of amplifying impact for children affected by conflict.

You’ll be part of a team of three, working with the Data Team Lead and Data Executive, and managing an Assistant. We’re looking for an experienced Salesforce user skilled in project management, who can meet stakeholder needs and maximise Salesforce’s capabilities. As the Database Manager in the Data team and Supporter Engagement function, you’ll oversee Salesforce administration, maintain the system, manage the Database Assistant, and handle income reconciliation. You’ll also train staff, develop integrations for marketing and donations, build automations, and prepare data for communications. The Database Manager will work with various teams at War Child, promoting the use of Salesforce and CRM to support the organisation’s goals and improve service to all stakeholders.

As Database Manager, you will:

• Develop and maintain the War Child UK Salesforce database, working closely with Fundraising, Finance and Compliance teams to ensure accurate data collection and reporting
• Manage the building, development and maintenance of existing and new Automations and Flows
• Manage the development and maintenance of integrations and applications: FinDock (Donation page platform), Dot Digital (email platform) and Campaign Audience Builder
• Line manage and provide guidance to the Database Assistant and supporting with the planning of Data Loader processes
• Collaborate with all UK teams to ensure Salesforce is fit for purpose and enables day to day donor relationship management, data management, and with the support of the Data Lead, analytics, and reporting

Person specification:

• A Salesforce certified technical expert (or equivalent through relevant experience) with knowledge of Salesforce system development, administration, and maintenance
• Experience in NPSP is essential
• Experience in administering and developing solutions with salesforce-linked email marketing platforms, and the online donation platform
• Competent in using Ampscript, APEX and SQL queries
• Process-driven, able to spot solutions to business problems and implement appropriate solutions and database functionality
• Some experience of guiding or line managing a colleague
• A strong communicator, able to express complex issues in a clear and simple way to non-experts

Benefits include: 

• 28 days per year (full-time) annual leave, rising to 33 days with service, plus bank holidays.
• 5% employer pension contribution
• Enhanced maternity, paternity, adoption & shared parental leave
• Healthcare cash plan
• Free, confidential one-to-one wellbeing consultations with trained counsellor