Engagement Manager x 2 post (Pembrokeshire)

Job Advert

Engagement Manager x 2 Posts

Engagement Manager x 2 Posts

Fixed Term Contract until 31st March with a strong possibility of extension
Job Ref: V517
Hours/Days per week: 21 hours per week – (Flexible days/hours)
Salary: £15,000 plus attractive employee benefits package (£25,000 FTE)
Start date: ASAP
Location: Pembrokeshire (homebased with extensive travel through Pembrokeshire
Closing date: 22nd September 2024
Interview date and Location: Week commencing 30th September venue TBC

Volunteering Matters

At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.

We bring people together to resolve some of society’s most complex issues.  From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great.  And we won’t stop until everyone in the UK has the opportunity to thrive. 

People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK.  We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England.  We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.

This is an exciting time to be joining the team.  We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business. 

Pivot (Home from Hospital)

Pivot (Home from Hospital) is delivered as part of the Pembrokeshire Integrated Assisted Discharge Partnership commissioned by the Hywel Dda University Health Board. The service aims to support people’s discharge from the hospital and prevent unnecessary readmittance. It also supports people to either remain in or return to their own homes, where evidence shows they are most likely to make the best recovery and retain their independence for longer.

As part of the wider partnership, Volunteering Matters recruits and places volunteers to provide short-term practical support to individuals in their homes, for example, providing help with shopping, light cleaning, or befriending, etc., and we are now looking for two dynamic Engagement Manager to join our local team. The role will involve recruiting, onboarding and supporting a local bank of volunteers, whilst managing referrals into the scheme, having ‘What Matters’ conversations with service users and coordinating a matching process so that people get the timely help they need. You will also get the opportunity to take part in other volunteering projects across the area. The right candidate will be someone who can work flexibly and demonstrates an understanding and total commitment to our organisational values.

Please note: this role will require Saturday mornings working on a rota basis (approximately 1 in 3).

 Key Duties:

1. Recruit, interview, induct, train and support volunteers.
2. Work closely with the Pivot team and wider partnership to manage referrals into the project, updating on progress and plans in the process.
3. Engage with service users to conduct a “What Matters” conversation and develop individual support plans
4. Management of the matching/placement of volunteers, risk assessing the volunteers and planned activities, and monitoring and supporting the match throughout.
5. Maintain good record keeping, ensuring that evidence and impact data is collected so that we can monitor progress against outcomes
6. Promote the project through a range of techniques, instigating interest in volunteering and encouraging engagement.
7. Maintain effective relationships with volunteers, service users, colleagues and project partners.
8. Prepare reports to the Project Manager, based on agreed outputs and targets.
9. Risk assess all activities, ensuring that they are regularly reviewed and amended if circumstances change.
10. Contribute to joint working and teamwork across Volunteering Matters and the Home from Hospital team.

Our Values & Way of Working:

In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.

Diversity & Inclusion 

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups. 

Disability Confident & Reasonable Adjustments: 

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application.

We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History. 

Benefits 

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications. 

GDPR Statement 

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.