Triage & Early Interventions Officer

Victim Support is looking for 2 full-time Triage & Early Interventions Officer to work 37.5 hours per week, Monday to Saturday on a rota basis. 1 position based in Wakefield and 1 position based in Shipley.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

Flexible working options including hybrid working

25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays (pro rata)

Pension with 5% employer contribution - Enhanced sick pay allowances & maternity payments

High Street, retail, holiday, entertainment & leisure discounts

Access to our financial wellbeing hub & salary deducted finance

Employee assistance programme & wellbeing support

Ongoing training & support with opportunities for career development & progression


About the role:

Ensuring the provision of individual assessment of impact and risk, within the framework of VS's Service Model.

Support will include providing resources, interventions, and information to all service users. In order to:

• support those affected by crime in understanding and asserting their rights and entitlements
• in understanding their journey through the criminal justice and legal systems including the Victims Code of Practice
• facilitating access additional services
• establish healthy coping mechanisms
• provide practical support and information

To provide high quality support to all victims and witnesses of crime, leading on completing initial impact and risk assessments that are comprehensive and holistic. Providing immediate and short term intervention via telephone to anyone impacted by crime.

To work 7.5 Hours a day, within office hours, 8am-8pm, as part of a rota covering Monday to Friday and the occasional Saturday

You will need:

You will have the skills to provide effective crisis intervention, carry out risk assessments, safety planning, assessment of needs and individual support planning. You should have demonstrable experience of working in a similar setting or position. An ability to work independently and prioritise a busy workload is essential.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.


Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.


Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.


How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.



We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date