Training and Engagement Officer

We have an exciting opportunity for a Training and Engagement Officer to join the Norfolk and Suffolk Victim Care team and based in the Norfolk office, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…

What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

• This role is based in our Norwich office. As a Training and Engagement Officer you will:
• Develop and coordinate a range of engagement and promotion activities aligned to the priorities of the local service
• Develop referral routeways with local organisations.
• Increase community engagement and fundraising support where appropriate.
• Develop and deliver a variety of training packages to relevant community partners promoting the work of Victim Support services to increase referrals.
• Develop and expand awareness to partner agencies and community groups of the support available locally to anyone affected by crime.
• Uphold and promote the values of Victims Support and treat colleagues and service users in a fair and non-discriminatory way.
• You will need:

• Experience of presenting to, training, and developing people.
• Experience of partnership working, engaging with organisations and building relationships.
• The ability to work without direct supervision, prioritise work and deal with competing or conflicting demands/needs and interests in an organised and methodical manner.
• The ability to work effectively as part of a team and build and sustain relationships.
• Ability to be able to work flexibly to accommodate the requirements of the role.
• Have excellent communication, negotiation and advisory skills, both written and verbal when interacting professionally with a range of agencies and individuals
• The ability to maintain confidentiality and comply with all data protection requirements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.