Helpline Advisor

We have an exciting opportunity for an Triage & Early Intervention Officer to join the South Wales team, working 37.5 hours a week, based in our Victim Care unit at Llanrumney in Cardiff. Victim Support offer a hybrid working policy, where you will be able to work some of your working week from home, .

If you want to make a difference every day? and you want to contribute to change & improvement for those who need it?

If you have resilience & adaptability? and can work effectively with a focus on customer service and care then we'd love to hear from you....

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your Birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is based in our office in Rumney Police Station, Cardiff, CF3 4FD.

The purpose of this role is to provide support to victims, ensuring that South Wales Victim Focus succesfully helps people cope and recover from the effects of crime. South Wales Victim Focus serves diverse communities, many of whom experience a range of barriers that may impact on their ability to cope and recover from what they have experienced. These can include financial distress; social isolation; reduced mobility; mental and physical health issues; substance use and lack of opportunity. South Wales Victim Focus aims to identifying what matters to service users and empower them to take control of their journey.

As a Victim Care Officer you will work as part of a team providing direct support to the victims of crime ensuring they have appropriate information and resources to recover from their experiences.

You will need:

• Knowledge of the Criminal Justice System and the impact of crime on victims and witnesses
• Knowledge of a range of voluntary and statutory agencies
• Knowledge of safeguarding issues and legislation
• Experience of working in a challenging and changing environment
• Able to work without direct supervision
• Knowledge of the importance of confidentiality and data protection
• Ability to gather, analyse and use information and evidence from different sources
• Problem-solving skills
• Ability to communicate effectively and sensitively

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.