Volunteer Experience Coordinator (Chesterfield)

Location (UK): Office Hybrid* - Chesterfield (covering Midlands and North England)
Benefits: Read more about the excellent benefits we offer on our profile page
Travel: Although you will be based in the Chesterfield office, travel will be required within Chesterfield and the North of England approximately 3-4 times per month.
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

Do you have good practical experience of working alongside volunteers? Could you use your knowledge of volunteering best practice to help provide our volunteers with the best possible experience. If yes, you might want to consider joining our new Volunteer Experience Team based in 5 locations across the UK. We have exciting opportunities within our new Volunteer Experience Team to recruit new Volunteer Experience Coordinators as part of our 3-year sustainability plan in which we aim to expand and empower our network of volunteers delivering services to people with arthritis.

Our new Volunteer Experience Team is based within our People and Culture Directorate which delivers all our people related services across the Charity. We work together to ensure that Versus Arthritis is a great place to work and volunteer and that everyone feels, engaged, motivated, supported, valued and included and able to do their best for people with arthritis.

About the role

Our Volunteer Experience Coordinators provide best practice guidance at a local level to Versus Arthritis volunteers. Over the next three years you’ll be supporting the growth and diversification of our volunteer force and introducing new sustainable products (including digital) and processes to support them.

In this role, you will focus on empowering our volunteers by ensuring they receive a high-quality experience through forging relationships with them and ensuring they have what they need to carry out their volunteer roles. For example, you’ll be triaging queries, inducting and supporting new volunteers, delivering workshops particularly around digital awareness and competency, and encouraging networking between volunteers.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Great spoken, written and presentation skills.
• Ability to adapt communication style to audience.
• Ability to assimilate information and help drive forward change.
• Ability to build positive relationships quickly and to facilitate interactions between individuals and groups of people.
• Good IT knowledge and ability to share information with others.
• Ability to manage competing priorities and changing requirements.
• Strong collaborative team player as well as able to work effectively on own initiative.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of this date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Interview

Interviews expected: in the week commencing Monday 12 August using Microsoft Teams

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.