Helpline Advisor

Purpose of the role

To provide trauma informed and person-centered information, advice, and guidance to a variety of caller types, including people in and out of exploitation, professionals, members of the public, and businesses. You will form part of a 24/7 team of Helpline Advisors whose day-to-day responsibilities include answering incoming calls, making callouts, sending emails, drafting referrals to external agencies, and maintaining accurate data records.  

To apply:

1. Please complete Unseen’s application form for the role. which includes a personal statement of 500 words outlining your suitability for the role, some personal details and equal opportunities questions, and;

2. Please also send a copy of your CV 

Please note: The only information from your application that will be shared with the hiring manager is your personal statement and CV.

The deadline for applications is 25th August 2024 at 23:59.

We will review applicants on a rolling basis and reserve the right to close the vacancy early if we find suitable candidates in advance of the closing date.

First-stage interviews will likely be held the week commencing 9th September 2024.

As an organisation focused on equality and diversity, we welcome applications from all sections of the community we serve including those with lived experience of modern slavery, those with diverse backgrounds, cultures, and religion, people of colour, those with disabilities and those from the LGBTQ+ community.

References from previous employers will only be contacted after a job offer. If there are valid reasons for this not to be possible, please mention this on your application.