Corporate Services Manager

Umbrella Cymru

Hengoed, Caerphilly County Borough (On-site)

£32,000 – £34,638 per annum

Full-time

Contract

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Job description

Team: Corporate Services Team

Report to: Director

Purpose: To oversee the management of corporate services including responsibility for Governance, Finance, Grants and Funding, Contracts and Executive Support.

Location: Office – Caerphilly, CF82 7FQ + Travel

Hours: 37.5 hours per week. Some weekend and evening work required. Flexible working arrangements available. Job-share considered. Fixed-term contract to 31 March 2025 with possibility of extension (pending annual funding approval).

Salary: £32,000 – £34,638 per annum

Key Information

Purpose: To oversee the management of corporate services including responsibility for Governance, Finance, Grants and Funding, Contracts and Executive Support.

Who are we?

Umbrella Cymru provides a range of services in relation to gender and sexual diversity, equality, and inclusion. We take great care and pride in the services we offer, and we aim to demonstrate this by giving people the best information and support we can.

We keep flexibility at the heart of everything we do and aim to provide support to people where they want it, how they want it and when they want it. As such, all staff and volunteers are required to provide flexible support and undertake a range of tasks.

As a service, we maintain a focus on achievable outcomes, supporting people as experts in their lives to reach their goals. Our practice follows a social model with a focus on rights, autonomy, and empowerment.

Umbrella Cymru has been awarded the contract to deliver support to anyone referred to the Welsh Gender Service and therefore work in partnership with Cardiff and Vale University Health Board to provide a full bio-psycho-social support service to trans and non-binary people in Wales.

We have also been commissioned by the Police and Crime Commissioner for Gwent to deliver a support service to any children and young people affected by any crime or antisocial behaviour in the Gwent area.

Who are you?

We are looking for a passionate, highly driven, and very organised person to join a fast-paced working environment. You will be self-motivating, positive and committed to delivering excellence.

You will embody the visions, and values of Umbrella Cymru.

You will be someone who can digest complex information and critically evaluate a range of options to determine the best course of action, ensuring you can plan, arrange and organise work effectively in a very busy setting. You will have a keen eye for detail and be able to identify patters and themes. You will be professionally curious and have a sound ability to problem solve.

You’ll be able to use IT equipment and systems and be able to learn to use new systems and technology quickly. You will be confident, enthusiastic, energetic, assertive and organised. You’ll reflect on your practice and performance and take charge of your own personal and professional development. There will be plenty of opportunities to learn new skills.

You will value improvements, welcome change, and relish the opportunities development brings. You’ll bring ideas and solutions to discussions, suggesting improvements in creative and innovative ways.

What will you get?

We offer a challenging and supportive environment where you will develop and learn at pace. We keep wellbeing, support, and development at the heart of everything we do, and this begins with staff and volunteers.
We are a friendly team who love to help each other. We like to hold team building days and events to strengthen our relationships, knowledge, skills, and spirit.
Working with us will no doubt give you a strong sense of purpose and pride.
You will receive regular supervision from your manager, as well as plenty of opportunities to be involved in group supervisions, discussions, and debates.
We hold regular CPD events and we’re always keen to offer further learning and development opportunities.
We offer flexible working wherever possible with an ability to work from our offices and from home.
You will get 22 days paid annual leave plus bank holidays.
Umbrella Cymru will also contribute to a workplace pension scheme. You can also contribute to this if you wish.

Key tasks / responsibilities

Umbrella Cymru provides a range of services including:

Triage and Assessment
Information and Signposting
Advice and guidance
Advocacy
Practical Support
Listening and Befriending
Emotional Support
Professional and Corporate Support
Education input sessions
Awareness raising and events

You will:

Manage the corporate services functions of the organisation
Provide executive support to the Director and board of Trustees.
Produce high quality minutes of internal, external and board meetings
Manage Director's schedule of appointments, meeting and events.
Manage official correspondence and communication
Manage purchasing, invoicing, and financial record keeping
Produce and present financial reports
Manage performance reporting, grants and funding contracts
Develop, maintain and implement policies and procedures
Develop bids, proposals and applications for funding
Arrange and attend events to publicise Umbrella Cymru's services.
Provide administrative support for local and national projects
Act as a point of contact for team members.
Maintain accurate, up-to-date, and confidential records
Undertaking other tasks as necessary.

Role specific criteria

Evidence of meeting the specific requirements of the role will be assessed from your application form and interview.

Essential

Excellent communication skills with the ability to quickly establish rapport and positive relationships.
Excellent time management and organisational skills, with an ability to prioritise effectively in a busy environment and manage competing priorities.
Ability to adapt and embrace change, taking a positive and proactive approach to development and improvements, including personal and professional development.
Excellent computer / ICT skills, with an ability to quickly learn new systems and adapt to use new technology.
Ability to understand and accurately record comprehensive information.
Effective ability to work on own initiative as well as part of a team.
Hold a valid UK driving license and have access to a vehicle.

Desirable