Membership Officer

At Twins Trust our mission is to:

·       Provide twins, triplets or more – and their families – with the information needed to make informed decisions.

·       Facilitate a network of community support.

·       Ensure that our community’s unique needs are understood by the professionals who care for them and reflected in research, care standards and public policy. 

Membership Officer

This is an exciting opportunity to join an ambitious and talented team in maximising income from a committed membership base.

With a healthy existing membership base, this role will support the Membership Manager and Head of Development in ensuring that membership administration runs smoothly from the perspective of both external and internal stakeholders. 

Contract: Permanent
Hours: Four days per week (30 hours) (negotiable for the right candidate) 
Flexibility: We are a flexible employer and most of our staff are juggling things (including caring for multiples!). We are great at making jobs work around life.
Salary: £24k - £27k pro rata
Reports to: Membership Manager 
Work location: Hybrid/remote. Office space in London Bridge and Woking, although entirely remote option is fine.
Closing date: 28 July 2024 
 

Purpose of the role

• To provide excellent customer services as the main point of contact for Twins Trust's members, dealing with enquiries from new and existing members and updating membership records on the CRM database.
• Process direct debit payments (twice per month) generate and distribute relevant communication to members, and maintain accurate records relating to income on the database, Microsoft Dynamics
• Work with the Finance team to reconcile income and process Gift Aid payments
• Support the Membership Manager in ensuring that membership processes – including processing income - are efficient, effective and implemented consistently
• Support the Membership Manager with the implementation of recruitment and retention campaigns
• Support the Membership Manager and Head of Development in providing reports and updates to help develop a compelling membership offer (including exclusive discounts) which delivers sustainable income

Ideal candidate

The ideal candidate will have experience in managing the operational aspects of membership processing (database, compliance with codes of practice, data protection and BACS regulations), have excellent attention to detail, the ability to think creatively and analytically, excellent digital skills and IT skills, and a can-do attitude.

Person specification

Essential

• Experience of administering individual giving, direct marketing or membership schemes. 
• Experience working in a CRM, Microsoft Dynamics experience a plus.
• Excellent attention to detail.
• Excellent communications skills.
• A creative and analytical approach to problem solving.
• Enthusiasm for the issues we work on.

Desirable

• Experience working with online payment/donation platforms, extracting and manipulating data.
• An understanding of GDPR Compliance
• Strong communication skills, both written and verbal.
• Strong IT skills, including SharePoint and advanced Excel.

 For the full job description and person specification please refer to the pdf attachment.