Programmes and Systems Coordinator

Our Mission

We're Tutors United. We're on a mission to end the attainment and employability gap through the power of community-based tutoring. We support young people to thrive at two key transition points – from primary to secondary school, and from university to employment.

What We Do

Working with housing associations and other local partners, we run free tutoring programmes for primary school children and their families, providing access to vital educational support to those who need it most. We're proud to serve diverse, low-income, refugee, migrant, and multilingual communities across London, the Midlands, and the North West. We hire, train, and pay inspiring university students – most of whom also come from low-income households – as tutors, providing them with meaningful, paid work experience and wider support to boost their careers.

Each year, our work gives hundreds of young people, parents and carers the knowledge, skills and confidence they need to maximise education and employment opportunities. Now, we’re looking for an ambitious, highly organised and proactive person to join us as our new Programmes and Systems Coordinator!

Job Purpose

This is an exciting time to join our small and impactful team, as we embark on a new four-year strategy. In order to meet our ambitious growth goals while maintaining our signature bespoke and individual approach to parents, carers and tutors, we need to maximise our efficiency and automate as many of our systems and communications as possible. This role is critical to achieving our strategic objectives to reach more young people than ever before, sustain the quality and impact of our programmes as we grow, and strengthen TU’s operations, so all staff can thrive as we scale-up delivery of tuition hubs across existing and new areas.

The Programme and Systems Coordinator will be the first point of contact for our families, managing the operations and coordination of our tuition hubs across England, while supporting the development and maintenance of our digital systems that are critical to delivery, quality and impact.

The Programme and Systems Coordinator will ensure that core programmes run smoothly to maximise our stakeholders’ experience and build capacity within the wider Programmes team. This will involve working closely with Programme Officers and our Programme Coordinator in the setup and delivery of their programmes. You will be responsible for supporting pupil outreach and registration, managing parent communications, and ensuring effective monitoring and evaluation of our programmes through data gathering, organisation and analysis. In line with our goals to grow our reach from 700 to 1000 pupils per year, we need additional coordination capacity to maintain high quality delivery as we increase tuition hubs.

A core aspect of this role will be to support our SMT tech lead to deliver and embed vital systems transformation work over the next three years. This systems development is a business critical priority to underpin growth of our programmes, while maintaining strong relationships and engagement with families and tutors. As such, this role will be a tech advocate within TU, pushing the automation and continuous improvement of our key delivery systems both old and new, to increase efficiency and impact.

We are looking for a proactive and conscientious individual who is prepared to challenge themselves and their colleagues. You will need to be solutions-orientated, creative and comfortable communicating with people both internally and externally. If you are passionate about the development of young people and systems, and want to see your ideas and skills come to life and contribute to our growth strategy, then you will love it here!

Job Details 

Please see full details in the attached Job Description.