Director of Impact, Digital and Data

Turn2us is a national charity tackling poverty and the structural causes of financial insecurity. We work with people who have current or recent experience of financial hardship and partners to provide people in financial crisis with the means and agency to get back on their feet, build resilience, move forward with their lives and thrive.

As an equal opportunities employer, we are committed to equity, diversity, inclusion and belonging and the value people from different backgrounds bring to a team. If, like us, you believe everyone has the right to have enough to live on, and you are ambitious about eradicating poverty, join us and build your career with a charity dedicated to ensuring dignity and equity for all.

Our vision is that everyone in the UK has financial security so they can thrive.

Our purpose is to offer support to those of us facing financial shocks and together challenge the systems and perceptions that cause financial insecurity.

As Director of Impact, Digital & Data, you will work with colleagues at all levels and with our Board, leading on data maturity, providing insights, fostering a culture of innovation through our theory of change and influencing strategic decision making to ensure we deliver the greatest impact. Along with our Head of Insights & Impact and Head of Digital & Design, you will push the boundaries of our use of data and AI across the organisation, using analytics and automation to design better tailored products and deliver greater impact for people facing financial uncertainty. You will also seek out cross-sector partnerships with other values-led organisations so that we can use our insights to develop a deeper understanding of both national and local trends related to financial insecurity, enabling us to create lasting, system-wide change together.

This is a rare role in our sector, and a fantastic opportunity to make a lasting difference, helping to lead an organisation that achieves real impact for people facing financial insecurity and is determined to change the system that affects so many of us.

About You

We are looking for experienced leaders with deep knowledge and expertise in the areas of digital innovation (including the adoption of AI), data & insights and strategy development. We are not necessarily looking for someone with direct experience across all these areas, and while knowledge of issues relating to financial insecurity is useful, we are also not looking for someone with a particular CV or sector background. We know that Turn2us will benefit from leaders with new perspectives and ways of thinking, so we’re actively encouraging broad interest from impactful leaders who bring transferable skills from a wide range of backgrounds. But an ability and curiosity to learn is key, as is the confidence to acknowledge the things that you don’t know.

This role requires persuasive leadership and exceptional relationship building skills within a matrix environment, and so a good level of emotional intelligence is important. You will be at your most comfortable working collaboratively and selflessly as part of a Leadership Team and able to embed yourself and your team across an organisation’s work in a way that is viewed as supportive and constructive rather than over stepping.

This is a genuinely exciting and critical role: for our staff, our partners, and most importantly, the people for whom our organisation exists. We are always eager to receive approaches from people with lived experience of financial insecurity. If you can demonstrate a clear commitment to our values and ethos, and a deep personal commitment to our vision, we’d love to hear from you.

To download a full copy of the candidate brief and learn more about the role, please click the ‘Apply’ button, where you will be redirected to the website of our recruitment partner, Tall Roots. Applications should include a CV and covering letter that provides responses to five questions (detailed on Tall Roots' website and in the candidate pack). If you would like an informal discussion about the role, please email Mark Crowley or Annie Regan-Tighe at Tall Roots.