Helpline Coordinator

Trust House provides free confidential support to anyone affected by rape or sexual abuse living in the Thames Valley area. Our confidential helpline service is available to victims/survivors of rape and sexual abuse of any gender aged 18 or above whether their experience is recent or in the past. Our helpline is also open to family, friends and supporters of survivors looking for emotional support, information and advice.

We are looking for someone to coordinate the effective delivery of our helpline service and to ensure that our helpline volunteers provide consistent support and an effective service on the helpline.

MAIN RESPONSIBILITIES:

• To manage and ensure the provision of an effective, efficient and professional helpline for service users;
• To manage the helpline team, including providing ongoing support, regular supervision and reflective practice;
• To ensure quality assurance for the data entry and case recording of helpline calls on the Lamplight database;
• To track and monitor service metrics to identify areas for improvement.

The role is 14 hours per week which can be worked flexibly.