Jobs

We have an exciting opportunity for a Senior Behaviour Change Caseworker to join the New Era team in Staffordshire, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Ongoing training & support with opportunities for career development & progression

About the Role:

This role is based in Stafford but will work flexibly across Staffordshire and Stoke-on-Trent. The service will be delivered as per service user requirements and will involve early evening and possible weekend delivery, potentially on a rota basis.

As a Senior Behaviour Change caseworker you will be: -

• managing a team of Behaviour Change caseworkers, working with both adults and young people
• working directly with high risk adult perpetrators of domestic abuse
• delivering interventions in person, individually or as part of a group
• assessing risk and needs at all times; ensuring the safe delivery of service
• working alongside the integrated victim service to co-ordinate delivery of services

You will need:

• a genuine belief in behaviour change
• management experience
• personal resilience and good communication and interpersonal skills
• a good understanding of domestic abuse and its impact on victims and families

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

We're seeking a skilled and dedicated individual to join our team as a Young Person’s Worker. In this role, you will play a vital role in providing support to at-risk young people who are experiencing homelessness.

Your mission: to support and empower young people to develop the lifelong tools they need to lead fulfilling lives outside the confines of traditional services. You will carry a caseload of clients who you will formulate a comprehensive support and safety plan with, which forms part of the ongoing casework, promoting independence and preparing young people for moving into independent accommodation, and employment and education.

About the Role:

As the Young Person's Worker, you will be working within a strengths and recovery framework embedded within a trauma informed approach to ensure client needs and aspirations are at the centre of the support planning process. You will be the lead worker overseeing the support and development of the young person’s needs and aspirations. You will guide and signpost the young person to the relevant statutory and non statutory services and will be key in motivating and coaching the young person to develop independent living skills.

About you:

• You bring experience working with young people in the community and in accommodation services.
• Your toolkit includes practical skills in motivation and coaching young people
• Your approach is creative, analytical, trauma-informed and rooted in a strengths and recovery model.
• You can creatively inspire opportunities for our young people to thrive and to develop to their highest potential.
• A non-judgmental approach to working with complex needs young people and to promote a strengths-based approach and an understanding of and commitment to Equality, Diversity, and Inclusion.
• Strong team-working and interpersonal skills, maintaining a collaborative approach to supporting young people achieve the outcomes and goals we support them to set for themselves.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 14th July @ midnight

Interview Date: Monday 22nd July or Tuesday 23rd July

This post will require an Enhanced DBS check to be processed for the successful applicant. 

re you an experienced corporate fundraiser with a proven track record of winning significant partnerships of  high value?

As a Regional Partnership Manager, you'll make a mark on our Corporate Partnerships team, winning and creating exciting new partnerships for the British Heart Foundation (BHF).

In this role, you’ll be an essential member of the Corporate Partnerships Team, playing an integral role in shaping the future of our partnerships, ensuring targets for new business acquisition and subsequent account management are achieved.

Use your skills to help us get closer to a world free from the fear of heart and circulatory diseases.

Working arrangements 

Fixed term until April 2025, covering family leave.

This is a home-based role with some travel (approximately 2-3 trips per month) to meet with partners, prospects, and Community Fundraising teams across Scotland, North and North East of England. In addition, there will be occasional travel to Northern Ireland and Wales. You’ll be reimbursed for all reasonable travel expenses.

As this is a regional role and given the current pipeline of opportunities, we are looking for candidates who live in the North East of England or Scotland.

On occasion, you may also be required to work flexibly to support evening and weekend activity. Where this is the case, you will be compensated for this with time off in lieu.

About you

As our perfect candidate, you bring end-to-end experience of identifying a partnership opportunity, taking the prospect through the sales cycle, and securing the corporate partnership. You have demonstrable experience in thinking commercially and winning high value opportunities. 

With excellent communication, networking, influencing, and relationship building skills, you have proven experience of working with others to secure significant bids, sharing skills and experiences with those around you.

A results-oriented go-getter, you are always willing to pick up the phone and reach out to cold prospects and have a demonstrable track record of building and writing partnership proposals and delivering presentations to board-level decision makers.

Integral to coming into this role is your experience in winning new business, whether it’s from working for a charity in corporate partnerships or in the private sector in a sales role.   

A strategic thinker, you’ll be brimming with innovative and creative ways to win new business. You'll also be confident in presenting to internal and external stakeholders at all levels and have experience of developing CRM/product promotion and sponsorship partnerships.

You can work under your own initiative from a home base while still contributing positively to the regional teams.

It is desirable (although not essential) for you to have a full UK driving licence and access to a car. 

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.
 
We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits

To find out more about the benefits available at the BHF please download our benefits document at the bottom of our advert page.

Interview process

Please note interviews may be held over Microsoft Teams or in person.

Role Purpose:

To support and develop our peer mentor, volunteers, and lead on implementing recovery, and wellbeing focussed activities within an allocated locality of Essex.

Establish, develop, and maintain strong and effective partnerships within the community to promote and embed the Futures Together service.

To work in collaboration with the criminal justice element of the Futures Together service to support people with complex and multiple needs.

Innovate, implement, and facilitate recovery, and social inclusion groups within South and West Essex.

To complete administrative tasks including database maintenance, maintenance of accurate client’s information.

Be able to work in a fast-paced service and be flexible to changes plans at short notice.

 Your Rewards

• Starting salary of £24,250, plus a £3000 market supplement, along with the opportunity to access potential yearly salary increments dependant on yearly appraisal.
• 25 days’ annual leave plus Bank Holidays pro-rata, (increasing each year to a maximum of 30 days)
• Benefits including season ticket loan, pension scheme and life assurance.
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities.
• Continuous training and career development via PXL our dedicated learning management system 
• Access to a 24/7 Employee Assistance programme including telephone and online access.
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures
Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families, and communities to recover from drug and alcohol dependency.

At First Days, we believe every child deserves the same start in life. That's why we empower families facing financial hardship by providing resources and support. We strive to create a community where our services are no longer needed, but until then, we're here to make a difference.

Join our passionate team as our Logistics Manager and play a vital role in ensuring families receive the help they need. You'll be the backbone of our operation, working alongside a dedicated team to maximise our impact.

What you'll do:

● Stock Management: Managing the end to end process of receiving donations and fulfilling orders from our Family Support Team into our Essential Items projects (School Days, Baby Bank, Safe Place to Sleep).

● Coordinate volunteers: Work with the team to recruit, train and manage our vital volunteer workforce to maximise the support we can give to families.

● Administrative and Data Management: Oversee the day to day administration of the organisation, line managing our administrator and data manager, to ensure that families are receiving the best service possible.

● Facilities Management: Ensuring our buildings are safe places to work and everything is in the right place at the right time to support families the best we can.

● Day to day line management: 3-4 direct reports, helping deliver logistical support across the organisation to be as efficient as we can be in our support for families.

● Events Support: Work with the events manager to ensure that all events equipment is ready, available and delivered for our fundraising events.

What you bring:

● Excellent people management skills: You will know how to get the best out of people and how to manage them well to achieve our goals.

● Training Expertise: Experience delivering training or instruction to small groups or individuals.

● Quick thinking and great organisational skills: You thrive on prioritising, delegating, and multitasking in a fast-paced environment.

● Team Player: Comfortable working in a collaborative, supportive environment where everyone contributes.

● Physical Strength: This role involves regular moving of stock, furniture and donations (with a team of volunteers).

● Values-Driven: A strong alignment with our mission of empowering families and building a stronger community.

● Tech Savvy: Proficient in using computers and willing to learn new software/apps to optimise our work.

● Detail-Oriented: A keen eye for accuracy and a commitment to upholding our high standards.

“One of the best concerts I've ever experienced. Genuinely lost for words at the end.” - Audience member (March 2024)

Tenebrae is one of the world’s leading vocal ensembles, renowned for its core values of passion and precision. Since the choir began in 2001, we have aimed to move and inspire audiences all over the world through dramatic programming and immersive experiences. 

The choir performs around 60 concerts each year across the UK, Europe, the US and further afield, including at some of the world’s most prestigious concert venues and festivals. Alongside its busy concert and recording schedule, the ensemble delivers a rapidly growing Learning & Connection programme, working with hundreds of children, young people and amateur singers across schools and other community settings. In the past 5 years Tenebrae’s programme of activities has grown considerably, but in order to maintain this we now need to grow all areas of our fundraising. For the right candidate, this role offers the opportunity to make a transformational difference to Tenebrae’s artistic scope and financial sustainability as we approach our 25th anniversary in the 2026-27 season.

The Development Manager will be responsible for:

• Working with the CEO to refresh and implement our 3-year fundraising strategy;
• Fundraising from Trusts, Foundations, individuals and corporates to support the charity’s core costs as well as artistic and educational initiatives;
• Working with our Development Board to identify new challenges and opportunities.

A full list of duties can be found in the job specification.

Location 

After an initial period of office-based training, we are happy to consider flexible and remote working in order to facilitate other commitments such as caring responsibilities, although ideally you will be based in our office in Hammersmith for at least 2 days per week.

Hours

We are advertising this as a full-time position at 35 hours per week plus a one-hour lunch break each day. However, for the right candidate we would be happy to discuss the possibility of working part-time (4 days per week) or compressed hours. Our standard office hours are 09:30 - 17:30, Monday to Friday. On occasion you may be required to attend weekend or evening events, for which you will be entitled to time off in lieu (TOIL).

Today, 12 children and young people will be diagnosed with cancer. We’ll stop at nothing to make sure they get the right care and support at the right time.  

• £30,457 (£38,072 FTE)
• 28 Hours
• Permanent 
• Hybrid working between home and Addenbrooke's Hospital, Cambridge
• Closing date 28th July

Change lives in a life-changing career

When a child or young person is diagnosed with cancer, their whole world can feel like it’s falling apart. Independence is taken and confidence is stolen. Stability no longer exists. The future suddenly feels uncertain.

The impact of cancer on young lives is more than medical. That’s why we exist. Our specialist social workers help children and young people with cancer and their families navigate the emotional and practical impact of cancer. We remove barriers, solve problems and prioritise wellbeing. And we stop at nothing to make sure they get the right care and support at the right time.

We challenge the systems and policies that surround children and young people, we highlight gaps and campaign for change. Because we know what a better future could look like. And we know what we need to do to make that future a reality. We need to push harder, reach further and work smarter. And we need the right people on our team to help us get there. People like you.

ABOUT THE ROLE

We are looking for a qualified and experienced Social Worker to join the team, working 28 hours per week.

Young lives vs Cancer is open to and in support of flexible working. We currently use a hybrid working model. This role falls under the hybrid - variable category. This role is part home, part site based (your contractual base will be both Home and Addenbrooke’s Hospital). You will have the opportunity to work remotely / from home within the parameters of our hybrid working arrangements. Your flexibility requirements and that of the role will be discussed at the interview stage.

The office-based working will be at Addenbrooke’s Hospital in Cambridge, to provide support to children and young people (0-24 years, with a focus on over 13’s) diagnosed with cancer and leukaemia, and their families.

This role is subject to a criminal record check. In the event of a successful application an enhanced criminal record check will be completed. This role is also subject to a Social Worker Registration.

WHAT DO I NEED? 

Our work is rewarding but also complex and demanding; you will need to be resourceful and resilient. You will work closely with our supportive Young Lives vs Cancer team, an established NHS multi-disciplinary team and with services in the community.

You will have:

• Current Social Work England Registration
• Experience of working with children, young people and their families/carers in a social care setting.
• Experience of working in a multi-disciplinary environment.
• Knowledge of child and young people development.
• An understanding of the impact of serious illness for children, young people and families.
• All applicants should have excellent interpersonal skills.
• Knowledge of child welfare and safeguarding

WHAT WILL I GAIN?

 For people to reach their full potential, they need the right environment. As a member of Team Young Lives, you’ll be made to feel supported, valued and appreciated. Here’s how we do it:

• Flexible working: we’re open to working hours outside of 9 - 5 and we can talk through your flexibility requirements at interview stage
• Wellbeing days: four days a year to do what works for you – from catching up on training to going for a walk
• Generous annual leave allowance
• Great family/caring leave entitlements
• Enhanced pension
• Access to our employee savings scheme

To find out more about our benefits package, have a look on our website.

OUR COMMITMENT TO DIVERSITY, EQUITY, INCLUSION AND BELONGING

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their sex, ethnicity, class, gender identity, disability, sexual orientation – or a combination. This has never been acceptable to us as an organisation. We don’t just accept difference, we value it, celebrate it, nurture it and we thrive because of it.

We’re on a journey to be reflective of the diverse children, young people and families we support. We know we aren’t there yet, and we’re passionately committed to taking actions and making changes to be a truly diverse, inclusive and equitable organisation. This includes taking anti-oppressive action and removing barriers in our recruitment practices. We particularly welcome applications from members of minoritised communities. Our Diversity, Inclusion, Equity and Belonging strategy will tell you more.

ACCESSIBILITY

We’re committed to providing reasonable adjustments throughout our recruitment process and we’ll always aim to be as accommodating as possible.Please let us know in your application form of any adjustments or access requirements we could make to help you with the application process and interview.

Founded in 1993, Exeter Community Initiatives aims to improve the quality of life for people and communities in the Exeter area, and beyond. Over the years, we have helped over 50,000 people through our work. 

Exeter Community Initiatives’ Transitions project aims to help people to become more independent and connected within mutually supportive communities.

We are looking for a pro-active and experienced Project Support Worker to co-facilitate the Transitions project. 

This is an exciting, varied and responsible role, in which the right candidate will plan and deliver workshops, social meet ups, train, support and coordinate volunteers, and provide direct assessment and support to users of the service.

• Workshops that address various aspects of personal development and wellbeing, whilst bringing people together in a shared learning environment. This experience encourages the forming of relationships and support through the sharing of challenges, knowledge and experience.  
• Volunteering opportunities where we match volunteers to individuals, ensuring that the support is tailored to the client's needs. This one-on-one involvement not only aids personal development, but also strengthens the connections within the community. 
• Social meet ups and online support groups (which follow on from workshops).  We bring individuals from diverse backgrounds together by facilitating social meet ups and online support groups. Our social meet ups help to break down social barriers and encourage peer support.  Our online support groups offer people an ongoing support network and encourage accountability, and the intention is for these groups to evolve into self-sustaining communities, driven by the collaborative efforts and support within the group itself. 

Permanent, part time role (22.5 hours per week) 

£26,000 per annum (15,810 pro rata)

Hybrid working locations (home/office blend) 

26 days holiday plus bank holidays with 1 extra day for each full year of service, up to 31 days 

A Pension Scheme is available with a 5% contribution from the employer, provided it is matched by a minimum contribution of 3% from the employee 

Harris Hill is working with an international environmental charity, supporting their search for an interim Fundraising Assistant.

This role is 2.5-3dpw for 6 months, which can be worked over as many days as you like. However, the client would like this person to predominantly work in the office. Some work from home once settled may be possible.

We are looking some someone with previous experience of supporting a fundraising team. Duties will include:

Donation processing and generating thank you letters

Checking various sources for Key Relationship income

Updating the Salesforce database with donations and comms etc

Invoice processing and sign off

Supporter event RSVP management

Supporter event support - preparing materials for events - and attending events as appropriate

Creating meeting agendas and minutes for meetings

Assistance with in house mailings - merging and printing letters

Data sorting and cleaning

Other ad hoc admin tasks

If you would like further information, please apply for more details.

Hours: Full-time

Remuneration: Up to £32,000 GBP (dependent on experience)

Duration: Permanent

Location: UK-Med Office, Manchester, UK with hybrid working (approximately 30% on-site)

Applications from people with an existing legal right to work in the UK are only accepted.

Are you an organised, proactive professional with a flair for executive support and a passion for making a difference in a leading organisation's operational efficiency?

UK-Med is a frontline medical aid charity. Born of the NHS, we’ve been working for over 30 years towards a world where everyone has the healthcare they need when crises or disasters hit.

We are seeking for an Executive Assistant to work closely with our Chief Executive. With a commitment spanning over several decades, we aim to ensure that our operations and strategic initiatives are executed flawlessly, contributing significantly to our mission's success.

In this pivotal role, you will be instrumental in enhancing the Chief Executive's effectiveness by providing comprehensive support, managing sophisticated calendar arrangements, and facilitating internal and external communications. Your responsibilities will encompass a broad spectrum of activities from coordinating travel and scheduling to preparing and editing important documents and presentations.

You will also be involved in conducting research and analysis on relevant topics, organising meetings and events, and serving as a liaison to the Board of Trustees. The role demands a high level of discretion and professionalism in managing the Chief Executive's social media presence and supporting donor/funder relations.

The ideal candidate will have a proven track record in a similar role, demonstrating exceptional organisational, communication, and management skills. Experience in handling a wide range of administrative and executive support-related tasks, with the ability to work independently with little or no supervision, is crucial.

UK-Med offers a competitive salary, benefits, and a dynamic working environment, where you can make a tangible difference through your contribution to our humanitarian efforts. If you're ready to take on this challenging and rewarding role, we'd love to hear from y

How to apply

We strongly recommend that you read the Candidate Information Pack - Executive Assistant - July 2024 before applying for this role.

To apply, please submit a current CV and a supporting letter (2 pages) through our online jobs portal.

Your covering letter must include a detailed explanation of your suitability for this post with specific reference to the criteria in the person specification

Applications must be submitted no later than Friday 19 July 2024

UK-Med is committed to safeguarding of our personnel and beneficiaries and has a zero-tolerance approach to sexual exploitation and abuse. We conduct thorough vetting before any appointment is confirmed.

UK-Med is committed to the principles of diversity, equality, and inclusion. We strive to provide an inclusive and supportive environment where employees feel respected and supported to be able to fulfil their potential.

Location: Southampton
Contract type: Permanent
Hours per week: 22.5 hours pw, between Mon-Friday, office based with potential for home working
Salary: £25,152 to £30,143 FTE depending on experience
Reporting to: Head of Finance

Would you like to be part of an innovative, friendly and dynamic team committed to making a difference by supporting people affected by domestic and sexual abuse? Yellow Door is seeking a motivated Finance Officer who shares our values and our vision for a world where adults, families, young people and children can live without experiencing domestic and sexual abuse and the resulting devastating impacts.

With an amazing team of around 100 employees and volunteers, Yellow Door is an amazing charity that changes lives for the better by working together to prevent and respond to domestic abuse. We provide a diverse and innovative range of services to local people of all ages and genders. Last year we engaged with over 4,500 service users to provide crucial support, advice and information.

Our Finance Officer role is a vital part of our valued team. The finance function is integral to the effective operation of the organisation. Managed well it enables us to assess our financial stability and understand our capacity for growth and long-term success.

Key Responsibilities for the role:

- Managing accounts receivable/payable
- Reconcile bank accounts regularly including a final month end reconciliation for monthly reporting
- Process monthly payroll, manage NEST and HMRC
- Monthly reconciliations for all balance sheet accounts
- Answer queries from other departments about financial information
- Assist in the production of monthly management accounts, annual budget and statutory reporting
- Monitor the finance mailbox

This role involves regulated activity. To be considered, candidates must meet all eligibility, application, and qualification requirements as stipulated by the regulatory authority. Additionally, applicants are required to complete an enhanced Disclosure and Barring Service (DBS) check in accordance with Safer Recruitment practices.

If you think you might be the right fit but would like to know more, we’d love to hear from you.

Apply now to view the full role description!

Closing date: 31-07-2024

REF-215 236

The British Cardiovascular Society (BCS) is a membership organisation with charitable status. The BCS represents a diverse group of members that span the cardiovascular profession, covering specialist areas of shared and common interest, where the majority of members are either consultant or trainee cardiologists. The BCS plans to grow its numbers of members, through reaching new audiences and increasing income generation. The BCS also aims to improving its society recognition, increase uptake upon its broad education portfolio, and improve overall member engagement.

The post holder will be accountable for marketing across the organisation, primarily for the Education and Membership Departments, and will work closely with the Head of Membership and Engagement, and the Head of Education to develop high quality marketing and communications plans, and ensure all relevant workstreams and projects are marketed accordingly. The post holder will work to build and maintain the BCS social media presence across multiple channels, and will develop valuable content assets to use across multiple channels and communications.

The post holder will also be responsible for the internal member communications and will work closely with multiple key officers to ensure member communications are led, developed, and dispersed. This includes ensuring website content is updated, relevant and accurate.

Job Title: Homelessness Advocate

Service: London & SE Children’s Rights service

Reporting to: Children’s Rights Services Manager (or nominated supervisor)

Salary Range: £25,500 to £29,500 per annum (depending on experience)

Work Pattern: 35 hours per week

Location: Hybrid and flexible – a mix of working from our London office, from home and regular work with young people in the community

Contract Type: Permanent

About Coram

Coram is committed to improving the lives of the UK’s most vulnerable children and young people.

We support children and young people from birth to independence, creating a change that lasts a lifetime.

Coram is the UK’s oldest children’s charity founded by Thomas Coram in London helping vulnerable children and young people since 1739. Today, the Coram group helps more than one million children, young people, families and professionals every year by providing access to the skills and opportunities they need to thrive.

About Coram Voice

Coram Voice is the leading provider of specialist advocacy for children and young people. We run a range of children’s rights projects, including advocacy for children in care, care leavers, children with disabilities and homeless young people.

At Coram Voice we have a wealth of experience advocating on behalf of homeless young people. We work side by side with some of the most vulnerable children and young people in society and reach out to those who have missed the support they need. Join us as we work to transform the lives of children and young people, by supporting them to uphold their rights and actively participate in decisions about their lives.

Coram Voice is part of the Coram group of charities that develops, delivers and promotes best practice in the support of children and young people. Our vision is that every child has the best possible chance in life, and we work together to do this from our leafy campus in Bloomsbury.

About the role

You will:

-Provide direct advocacy support to children and young people children and young people experiencing, or at risk, of homelessness. You will hold a caseload, and be committed to championing the rights of these young people, working with a broad range of other stakeholders and agencies to do so.

-Support with developing the quality of services and projects delivered by Coram Voice to children and young people. This includes under Coram Voice’s Homelessness Outreach Project.

-You will support in the promotion of good practice across both Coram Voice and external organisations, building equitable and inclusive practice across the sector for homeless children and young people.

Our advocates will have relevant experience with children and young people, and may hold a suitable Advocacy Qualification. For the right candidate, we may also be able to offer this post as a Trainee position, and offer support to gain qualifications. The salary offered will reflect the candidate’s experience and skills.

Please refer to the Job Description and Person Specification for more detail on the role and what we are looking for in a candidate.

Benefits of working with us

We wish to reward and recognise the valuable contributions our staff make to the organisation and offer an attractive benefits package to do so. You can read more about our benefits package on our careers site. This includes:

-A competitive salary

-A matched pension scheme up to 5% of salary

-Generous leave entitlement, including up to 28 days’ annual leave, as well as an additional 3 days of paid leave between Christmas and New Year

-A suite of family-friendly policies

-Access to an Employee Assistance Programme

Recruitment process

Following shortlisting, successful candidates will be invited to attend interview. The interview process comprises of a written exercise and a panel interview. Successful candidates will be required to take part in a Warner style interview as part of our safer recruitment processes given the nature of the role. Internal candidates will need to notify HR of their interest in the post and they will provide further information on the internal application process. When completing your application form, please address the person specification in order to demonstrate how you are suited to the role as please note we do not take CVs.

To apply for this role, please click on the 'apply now' button below to complete the application.

Closing date: 28th July 2024 at 23:59pm

Interviews dates: TBC

Coram is an equal opportunities employer and we believe a diverse workforce enables us to improve the services to the children and families we help. We are genuinely committed to encouraging candidates from all sections of the community we seek to support. This includes those from, Asian, African, Caribbean and other minority ethnic backgrounds, those that identify as LGBTQ+, those with disabilities, those with lived experience of care or homelessness, those with neuro-diversity, and those from other groups who are underrepresented at Coram.

If applicants feel comfortable, we would encourage them to draw on lived experience as well as professional experience in their personal statement as part of their application.

We are committed to the safeguarding of children and where appropriate will require the successful applicant to undertake a check from the Disclosure and Barring Service.

Registered Charity No. 312278.

Are you an experienced complaint resolution expert? Want to be part of a dynamic call centre team?

Are you ready for a job where you can truly make a difference? If so, we invite you to join our Customer Experience team as a Complaints Resolution Officer!

About the Role:

At British Heart Foundation, we’re dedicated to providing exceptional customer service and resolving issues with a positive, solution-focused approach. We’re currently seeking a Customer Resolution Officer to join our dynamic call centre team.

Key Responsibilities:

• Managing Incoming Customer Complaints: You will be the main point of contact for customers wanting to voice a complaint, which can cover a wide variety of topics including, risk, safeguarding and compliance.  You’ll ensure their concerns are addressed with empathy, efficiency, and expertise.
• Assessing Customer Needs: You will evaluate each complaint to understand the underlying issues and determine appropriate courses of action. Additionally, you’ll assess the need for input from other teams, including Safeguarding, by identifying patterns, root causes, and potential solutions.
• Providing Accurate Information: Utilising our established procedures, you will provide accurate and comprehensive information to customers. This may involve explaining company policies, addressing specific service issues, and clarifying next steps.
• Effective Communication: You will communicate professionally and courteously with customers via phone, email, and live chat. Active listening skills are essential to fully understand customer concerns.
• Working at Pace: Adhere to company protocols for handling complaints, escalation processes, and resolution timelines, delivering results on time and within Service Level Agreements (SLAs) as set out in the Complaints Policy.
• Customer Service: Strive to exceed customer expectations by providing exceptional service. Whether it’s offering suggesting solution or ensuring timely follow-up, your commitment to customer satisfaction is second to none.

Working arrangements

This is a blended role, where your work will be dual located between your home and our Birmingham office. At the moment the team typically go into the office once a week on a Wednesday. 

The role working hours are Monday - Friday 9:00 - 17:00. 

At the BHF we believe in the power of being together, so our colleagues on blended contracts can expect to spend some time in their office, at least one day each week, on average.  The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

Need more help balancing your work and home life? Talk to us about what flexibility is available at the application or interview stage.

We are aiming for start date someone in this role ASAP. 

About You:

To excel in this role, you will have: 

• Experience in a Call Centre and Complaints: You have experience in a call centre, dealing with customer complaints including conflict resolution, reporting, communication. Prior experience in a regulated environment would be advantageous.
• Communication Skills: You have exceptional verbal and written communication skills, demonstrating clarity, empathy, and active listening.
• Exceptional Problem-Solving Skills: You can analyse complaints, identify patterns, propose solutions, and collaborate with other teams.
• Empathy, Patience, and Resilience: You can handle challenging customers and situations calmly and professionally. 
• Technical Proficiency and Familiarity with CRM: You are proficient in using various technology systems, including CRM software.
• Excellent Organisational and Time Management Skills: You can manage multiple inquiries, prioritise tasks, stay organised, and exceed KPIs & SLAs.
• Attention to Detail: You accurately document inquiries and information.
• Positive Attitude:You have a can-do attitude. You collaborate with colleagues and customers while contributing to a supportive environment.
• Adaptability: You are willing to learn and adapt to evolving challenges.

About the team
 
Welcome to our newly reformed Customer Complaints Team at BHF! We're about being brave, compassionate, informed and making a genuine impact. Join a vibrant team where innovation flourishes, and each day offers a chance to revolutionise customer experiences. Our team champions inclusivity, fosters new ideas, and cultivates a collaborative environment. Join a culture not just focused on resolving complaints, but empowering each customers help us transform the lives of people living with heart and circulatory diseases.

About us

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day.

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee net

What's in It for You?

Our perks include:

• 30 days annual leave plus bank holidays
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

We're CIPD-recognised for our Live Well. Work Well programme, and we're on a mission to make heart health a priority, starting with you. From home to the office, we're here to inspire and guide your journey to a healthier, happier life.