Family Support Hub Officer - 18 months fixed term contract

About us:

Together for Short Lives is the UK charity to make sure the 99,000 seriously ill children and their families can make the most of every moment they have together - whether that's for years, months or only hours.

We work with families and the brilliant people and services that support them - in hospitals, in children's hospices and in the community - to ensure that children and families get the support they need.

About the role:

A fantastic opportunity has arisen to join our highly successful, passionate, and driven Family Support Hub Team.

As a Family Support Hub Officer, you will work within our Family Support Hub, liaising with identified partners to provide enhanced support to families caring for a child with a life limited illness. In addition, you will support those families contacting Together for Short Lives through the Helpline, website and from partner referrals. The purpose of this role is to help Together for Short Lives reach and support more families - responding appropriately to their needs by listening, signposting or referring onto internal and external support eg grants, peer support, events and engagement opportunities.

The Family Support Hub Officer will help us to deliver our programme of work for children’s health and social care services to improve and expand the range of support that they can offer to families.

Please note this role is home based but it will be necessary to occasionally travel to Together for Short Lives' Bristol Office and to other locations across the UK.

About you:

You will be passionate about providing support to seriously ill children and their families and be inspired by the potential to make an impact and to deliver tangible change.

You will have helpline, support work or lived experience which evidences your ability to work empathetically with parents caring for a child with a life-limiting condition, have excellent communication skills, in particular an excellent telephone manner and be a skilled active listener.

Please note this role is home based but it will be necessary to travel to Together for Short Lives’ Bristol Office and sometimes to our three project sites across the UK - Manchester, Birmingham, Bedford/ Luton/Milton Keynes.

We offer a great reward package, which includes generous annual leave entitlement, pension scheme, life insurance and a staff assistance programme.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds, as these groups are underrepresented throughout the charity sector.