Experience Cloud Developer

The Experience Cloud Developer - TrustLaw will help to transform the TrustLaw Members’ Portal – developing features to take it from a simple platform, through which we connect high-impact NGOs and social enterprises with leading law firms and corporate legal teams, to an interactive ecosystem that also offers opportunities for learning, knowledge-sharing, innovation, networking and collaboration. 

The person in this role will design and develop the member-facing features housed in the TrustLaw Members’ Portal, including tools for members to apply, connect with each other, track the progress of their projects, view and engage with learning resources and reports, and easily access pro bono projects and support.

The person in this role will largely work independently to develop features, with some support/input from the Salesforce Administrator (who handles the TRF’s team-facing Salesforce instance) and Head of Design (who will provide design guidance and wireframes, as needed). 

We are looking for an individual who is passionate about using technology to improve a successful, global pro bono legal service that helps NGOs, social enterprises and lawyers drive social change. 

About the Role

As an Experience Cloud Developer at Thomson Reuters Foundation, you will:

• Work with the Head of Programmes, Portal Project Manager, and TrustLaw team to understand priorities and deliver on a road map for refining existing Members’ Portal features and developing new features.

• Translate business requirements into well-architected solutions that meet the needs of TrustLaw’s members.

• Lead on all coding, integrations, and development work.

• Leverage out-of-the box Experience Cloud components and develop custom solutions for the TrustLaw Members’ Portal. Advise on how business requirements can be met with either point-and-click configuration or code and customization.

• Write and execute test plans, engage the TrustLaw team in testing, and ensure a high-quality solution is delivered.

• Work with the Head of Design, Head of UX and TrustLaw team to ensure the design, look, and feel of the Members’ Portal align with TRF brand standards and enable a positive user experience.

• Manage feature requests end-to-end from design to prototyping to QA to implementation

• Follow and understand new Experience Cloud product and technical capabilities resulting from product releases and acquisitions.

• Engage with TRF’s Product and Technology team to ensure development aligns with their technical standards and approaches, and that work is properly documented.

• Report to the Head of Technology in the Product and Technology team; have a dotted line to the Portal Project Manager in the TrustLaw team and work exclusively on the TrustLaw Portal project.

For example, the person in this role may focus on the following in their first three to six months:

• Enhance the look, design and functionality of current portal features, which were recently developed to a basic level by an external team via Experience Cloud. 

• Build connection and networking features for members

• Build and/or integrate new pages for TrustLaw members to 1) find upcoming events and 2) find/engage with learning resources, guides, and webinars

• Design and build an engaging impact dashboard for members to see the impact of their projects and refine the project results tracking tools in the portal

• Work with the Project Manager to sketch out the road map for Phase 2 portal development

About You

To be our Experience Cloud Developer, you will likely have:

• Have experience engaging with programmatic teams to translate business requirements into well-architected solutions

• Have experience building and refining community portals or features, ideally in the charity sector

• Be an experienced Salesforce developer with demonstrable skills and experience with Apex, Aura, JavaScript, Flows, Experience Cloud, and declarative Salesforce Lightning.

• Be comfortable with modern software development lifecycle standard methodologies including iterative and incremental development, delivering working software frequently with attention to technical excellence.

• Be familiar with advanced Apex programming concepts including core design patterns, limits and bulk patterns, efficient and reliable trigger handling, asynchronous operations and effective unit testing

• Have experience working on web apps, desktop apps, or mobile apps that require some design and UI work

• Have experience working independently without a large development team

• Have experience building out solutions based on requirements and acceptance criteria set by a business unit

• Strongly preferred to hold certifications in: Salesforce Certified Platform Developer I, Salesforce Certified Platform App Builder, Salesforce Certified Administrator, Experience Cloud Consultant I

• Nice-to-have certifications: Salesforce Platform Developer II

• Hold a Bsc in computer science or a related field, or equivalent experience in a software development role.

What’s in it For You 

At the Thomson Reuters Foundation, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: 

• Global Perspective and Impact: Interested in working for a dynamic global organization with a focus on social impact? With hubs all over the world from Bangkok to Madrid to Rio de Janeiro, join a truly international team with a shared goal of helping to build societies around the world that are free, fair and informed. 

• A Unique Approach: Our expertise in media and the law is world class; we combine the power of both to address the critical issues faced by humanity.  

• Our Relevance: With a focus on advancing media freedom, fostering more inclusive economies and promoting human rights, our work has never been more needed than right now. 

• Benefits: We offer competitive salary packages and market-leading benefits. 

• Learning & Development: We are dedicated to the continual professional development of our employees and offer access to both in-house and external training opportunities. 

About Thomson Reuters Foundation 

The Thomson Reuters Foundation is corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity, registered in the UK and the USA, we work to advance media freedom, foster more inclusive economies, and promote human rights. Through news, media development, free legal assistance and convening initiatives, we combine our unique media and legal services to drive systemic change.