Supporter CRM and Data Manager

We are looking for a Supporter CRM and Data Manager for an incredible hospice, to be responsible for the day-to-day management of the Hospices supporter data and income operations strategy and developing annual delivery plans,

With hybrid working their policy is a max of 2 days per week of discretionary home working.

Please note they will look to appoint at the starting scale of the salary, there is flexibility to go to the next scale.

The Charity
A passionate and collaborative hospice, dedicated to working in partnership with the community and committed to providing high quality, safe and supportive specialist palliative care services.

You will be joining an organisation known for its supportive and inclusive working culture, offering fantastic benefits including generous annual leave entitlement which increases with length of service and a commitment to supporting staff in achieving a work-life balance.


The Role
Develop, manage and review processes and procedures for all fundraising income and data across on and offline platform.

Manage the Supporter Data teams expenditure budget and work with the HODAR to contribute to annual budgeting and regular reforecasting.

Be responsible for management and development of the Hospices supporter CRM, including regular review of the teams CRM needs.

Line manage, develop and provide professional support and guidance to the two Supporter Data Officers.


The Candidate
Experience of CRM database management and developing and maintaining database processes and procedures.

Experience of working with data for marketing purposes, including effective and compliant handling of communication preferences.

Experience of managing income processing and reconciliation.

Experience of undertaking data analysis and presenting this in appropriate formats to inform business decisions.


IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful, but we positively encourage you to apply for any other positions that you may see in the future.

We apologise that we cannot contact everybody in person but thank you in advance for your interest.

Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.