Business Support

Main Purpose of Job:  

The primary role is to provide business, finance, administrative, and project support for Think Active CSW. The post holder will assist the Think Active team with a variety of clerical and administrative tasks to ensure the organisation operates efficiently and effectively. The role is primarily office-based, with all the Think Active team required to comply with Think Active CSW policies and procedures. Kind, Considerate, Appreciative and Accepting interaction with colleagues, stakeholders, customers, and suppliers is essential to contribute to a thriving team and organisation and to delivering exceptional service. 

About the Role 

Base Location: The main headquarters of the Charity is in Leamington Spa although 

some of the work involves being located across Coventry, Solihull & Warwickshire. We 

have a blended approach of home-based working, office-based working and travelling to and attending meetings as required. The post holder is expected to work from HQ on at least 2 days per week, to support colleagues by attending meetings and events and by adopting a flexible approach to their work. 

Salary: £19,089 (plus, travel expenses and pension contribution and other benefits) 

Working Pattern:  30 hours per week | 0.8 FTE | Work pattern expected to be 6 hours per day, 5 days per week.  

Contract type: Permanent (subject to successfully passing probation)  

The main responsibilities of this role include: 

• General Management and Administration 

• Finance 

• Human Resources 

• Customer Services 

• Information and Communications Technology (ICT) 

• Project Support 

Responsibilities: 

Administrative Support: 

Organise administrative activities to facilitate the smooth running of both physical work area (1 Mill Street) and virtual office / meeting spaces (Zoom and Teams). 

Ensure office equipment is maintained, records are up-to-date, and administrative processes are effective and compliant with GDPR. 

Office Management: 

Effective high-quality use of office software (email, spreadsheets, Teams, Xero) to ensure organisational efficiency. 

Manage online and paper filing systems. 

Develop and implement new administrative systems for record management and data protection. 

Oversee the maintenance of the office space and arrange necessary repairs, logistics and tidy-ups. 

Financial Duties: 

Manage discrete budgets (stationery orders, meeting rooms, course income, and expenditure). 

Process expenses and invoices. 

Maintain Think Active equipment registers and oversee loaning and return of equipment. 

Human Resources Support: 

Assist in the recruitment of new colleagues, including induction, finance, leave, timesheets, and sickness management. 

Customer Service: 

Perform reception duties, including answering calls and scheduling appointments. 

Respond to emails and postal correspondence. 

Manage the customer complaint procedure. 

Event and Meeting Coordination: 

Book meeting rooms and arrange travel and accommodation for colleagues. 

Assist in the planning, preparation and delivery of events including transporting small items of equipment and attendance at events to support with event set up, registration and administration.   

Organise and take minutes and / or action logs of internal and network meetings as required. 

Supplier and Stakeholder Management: 

Maintain and order office supplies. 

Manage supplier relationships to ensure efficient task completion. 

Liaise with 1 Mill Street regarding access, maintenance, health, and safety compliance. 

Additional Duties: 

Support due diligence and compliance for grant awards and payees. 

Raise payments, invoices, and orders as required. 

Provide high-quality and efficient business and finance operations to support colleagues in delivering business objectives and projects. 

Demonstrate a proactive approach and add value to Think Active's role as a charity and Active Partnership. 

Arrange regular testing for electrical equipment and safety devices. 

Results Expected: 

Efficient business and finance operations across Think Active. 

Effective support to colleagues in achieving business objectives and project delivery. 

Demonstrates a proactive approach in supporting and advancing Think Active’s mission by identifying and implementing initiatives that add value to the organisation’s goals and objectives.