Digital Transformation Manager

About the Tropical Health and Education Trust (THET)

THET is a global health charity working in partnership with governments, health institutions, and international bodies to train health workers and strengthen health systems across 31 countries.

We do this through grants management and capacity building, alongside research, convening and advocacy towards the goal of Universal Health Coverage. At the centre of our approach, is the model of Health Partnerships, long-term relationships between UK and LMIC health institutions, which improve health services through the reciprocal exchange of skills, knowledge, and experience.

At the heart of our work is vision of a world where everyone has access to healthcare.

Job Purpose

The Digital Transformation Manager leads THET’s efforts to transform our own programmes of work and the way THET operates, and also that of the Health Partnership community to better incorporate and enable best practice in digital solutions.

The Digital Transformation Manager will work with teams across the organisation to consider how in every aspect of THET’s work we can transform our use of technology to achieve greater efficiencies and effectiveness, improve inclusivity and equity, and whilst reducing our carbon footprint.

Digital Transformation is a key enabler for the organisation to help advance access to health services in low-and-middle-income countries, via activities such as building online communities, online learning for health workforces in complex and humanitarian settings, e-health, amongst others.

This role will require engagement across the different departments of THET including programmes, and research, evidence and learning, and external engagement, as well as engaging with external stakeholders to drive and raise visibility of this agenda. This is an external-facing role - the ideal candidate will be able to translate their technical digital skills to non-technical experts both in the UK and different cultures around the world.

Key Responsibilities

Strategy

• Lead the review and delivery of THET’s digital transformation strategy.
• Lead and implement THET’s digital enablers to support the organisation’s strategic plan

Programme Management

• Develop and enhance the user experience of both external and internal stakeholders across key digital products including the THET website, Pulse platform, learning platforms and bespoke applications.
• Conduct user research and collaborate with cross-functional teams to drive a long-term strategy across our digital portfolio

Stakeholder and project management

• Provide guidance and capacity development to both THET staff and the Health Partnership community on digital implementations and best practice
• Ensure THET has accurate data and analytics to support operations and programmes across
• Project manage key digital projects including scoping, testing, implementation, and review.
• Engage with external experts to promote and drive THET’s digital agenda across the global health sector.
• Lead and develop THET’s digital reporting mechanism to track the success of digital implementation across programmes.
• Lead a Digital Transformation Working Group to support digital transformation across THET and the wider HP community.

External representation and publicization

• Representation at key THET and external events raising visibility of digital working within health partnerships and across the health partnership community.
• Working with THET external engagement and research evidence and learning teams to deliver communisations and policy documents on digital transformation.

Fundraising and digital transformation project design

• Lead fundraising for digital transformation at THET, working closely with colleagues across the organisation.
• Support colleagues in integrating digital transformation across project proposals.
• Reporting back to donors to demonstrate the value of THET’s digital interventions

Operations

• Manage third party providers including vendors and Managed Service Providers, ensuring compliance with SLA’s.
• Working with the Chief Operating Officer, ensure THET has adequate and appropriate IT infrastructure and cybersecurity processes in support with IT MSP

Line Management

• Line manages the Digital Transformation Officer
• Mentor and coach other team members as required

What we offer

• Flexible working hours
• Hybrid working arrangements
• Enhanced Maternity and Paternity leave benefits
• Confidential Employee Assistance Programme
• 25 days annual leave plus three days off between Christmas and New Year
• Annual learning & development allowance
• 5% employer pension contribution when an employee contributes 3%.
• A friendly, supportive work environment