Administrator

About The Upper Room

The Upper Room is a community-based charity that provides essential support to vulnerable individuals, particularly those experiencing homelessness, social isolation, or economic hardship. Based in Shepherd’s Bush, we offer hot meals, employment support, training, and other practical services to help people regain independence and stability.

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Purpose of the Role

The Administrator plays a key role in ensuring the smooth day-to-day running of The Upper Room. They will act as the first point of contact for visitors, oversee key administrative processes, and provide essential support to our team, partners, and service users.

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Key Responsibilities

Administration & Communications

• Answer phone calls and respond to emails, directing queries to the relevant team members.
• Welcome guests, donors, and visitors, ensuring they feel supported and directed appropriately.
• Assist the Communications Manager with events, campaigns, and communications as needed.

Donations & Partner Support

• Receive, acknowledge, and organise physical donations, ensuring they are logged appropriately.
• Provide support to partner organisations operating on-site, ensuring smooth collaboration.

Staff & Volunteer Support

• Oversee the DBS process for staff and volunteers, ensuring compliance with safeguarding policies.
• Support the induction process for new employees, ensuring they receive necessary training and information.
• Assist in organising staff training, maintaining records and arranging sessions where needed.

Service & Operations Support

• Assist with deliveries when needed.
• Oversee Job Club on Fridays, ensuring attendees are supported and the session runs smoothly.
• Monitor and support Health & Safety compliance, ensuring policies are followed.
• Manage kitchen and building equipment servicing, ensuring everything remains in working order.

Harvest & Food Programmes

• Support the coordination of food donations, liaising with suppliers and volunteers to ensure efficient distribution.

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Person Specification

Essential Skills & Experience

• Strong administrative and organisational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks and prioritise effectively.
• Confident using Microsoft Office (Word, Excel, Outlook) and other administrative tools.
• Friendly, approachable, and able to work well in a team.

Desirable Skills & Experience

• Experience in the charity sector or working with vulnerable groups.
• Knowledge of DBS checks and safeguarding processes.
• Understanding of health and safety in a workplace setting.

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Additional Information

• This role is based at The Upper Room’s premises.
• Some flexibility may be required, including occasional evening or weekend work for events.
• All staff are expected to uphold The Upper Room’s values of respect, dignity, and inclusion.

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Application Instructions

Please forward your CV with a succinct, introductory covering letter outlining your motivation and suitability for the role (letter to be no more than 500 words). If you would like an informal conversation before applying, please let us know.

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Timeline

Posted on: 3rd March 2025